Departure management
Seats per departure.
Tour departures, seat bookings & agent commissions
Tour operators: every departure, seat and agent tracked. Commissions calculated for you.
Departures in spreadsheets, agents booking by email and pickups planned by hand. We build departure and agent systems for tour operators.
Looking for tour operator booking software?
Tour operators run departures with seats sold direct and through agents. We build systems for availability, commissions and pickups.
Wollopit builds booking systems, itineraries, guest portals and websites for tour operators around how your tours and trips actually run. We connect the booking platforms you already use, cut the commissions you don't need to pay and look after the lot on our own servers, so you can get back to looking after guests.
01The problems
What we hear from tour operators
Does your tour operator have these problems? Here's how we'd fix them.
Most tour operators we talk to are paying commission on bookings they could take direct, then juggling manifests, waivers and weather calls by hand.
- The problemDepartures in spreadsheetsOverbooking.How we fix itLive departures.
- The problemAgents by emailManual.How we fix itAgent portal.
- The problemCommissionsCalculated by hand.How we fix itAutomatic commissions.
- The problemPickupsPlanned manually.How we fix itPickup lists.
- The problemManifestsTyped.How we fix itGenerated.
- The problemMulti-day toursRooms and meals.How we fix itMulti-day details.
02What we build
Solutions
What we build for tour operators. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Agent portal
Bookings and commissions.
Commission engine
Automatic.
Pickup lists
Routes and times.
Manifests
Generated.
Multi-day tours
Rooms and dietaries.
03How it changes
Before and after
A coach departure, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Agent emails a booking
- Seats updated by hand
- Pickups planned
- Commission spreadsheet
After
- Agent books in portal
- Seats live
- Pickup list generated
- Commission calculated
04Services
Everything under one roof
Software, websites and systems for tour operators.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for tour operators
Built around how your tour operator actually runs: departure management, agent portal and the admin in between, in one system you own.
Websites for tour operators
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Tour operator system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for tour operators
Commission engine and pickup lists: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Rezdy, FareHarbor and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your tour operator, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Rezdy
- FareHarbor
- Stripe
- Xero
- TripAdvisor
- Google Business Profile
- Google Maps
- Mailchimp
- Twilio SMS
- Booking.com
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your tour operator: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things tour operators ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can agents see their commission statements?
Yes. Agents get statements in their portal.
How much does it cost?
It depends on what you need, so we quote up front once we understand your tour operator. No surprise invoices, no lock-in and you own what we build.
Can we keep selling through agents and OTAs?
Yes. We connect your direct bookings with the channels you use, so availability lines up everywhere and you push more people to book direct.
What happens when weather cancels a trip?
Guests can be messaged, rebooked or refunded from one screen instead of a night of phone calls.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most tour operators we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a tour operator problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.