Store directory
Every store with category, location, hours, contacts, photos and logos. Searchable on phones and kept current by retailers.
Shopping centre software: directories, events & leasing
Shopping centres: a directory shoppers actually use. Fewer posters, more foot traffic.
The directory still lists the shoe shop that closed in June. School holiday activities are on A-frame posters, Easter trading hours are a guessing game and leasing enquiries land as voicemails. We build directory, events, offers, leasing and centre operations systems for shopping centres that retailers can keep current themselves. Then we host them and look after them.
Looking for a shopping centre website, directory and leasing system that stays current?
A shopping centre is a landlord, a marketing agency, an events company and a small town council all under one roof. Centre management juggles dozens of retailers who change their hours, swap staff and run sales without telling anyone. Meanwhile the website, the directory boards, the concierge desk and the Facebook page all say something slightly different.
Wollopit builds custom shopping centre software around how your centre actually runs. Retailers log in and update their own listings, hours and offers. Events take their own bookings. Vacancies show up with floor plans and enquiries get tracked through to a signed lease. Tenant notices, maintenance requests and contractor sign-ins live in one place too. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from shopping centres
Does your shopping centre have these problems? Here's how we'd fix them.
Most centres we talk to have a great mix of retailers and a marketing team doing too much by hand. It holds together until Boxing Day.
- The problemThe directory is always out of dateStores close, move or rebrand and the website still lists them for months. Shoppers turn up looking for a shop that's now a hoarding.How we fix itA store directory retailers can update themselves, with centre management approving changes and vacancies dropping off automatically.
- The problemRetailer changes arrive by emailNew phone numbers, new logos and new managers trickle in by email to whoever's at the desk. Half never get actioned.How we fix itA retailer portal with a login per store. They update details, photos and contacts and you see a log of every change.
- The problemTrading hours confuse everyoneLate night shopping Thursday, public holidays, Christmas trading and the supermarket opening earlier than everyone else. Nobody's sure who's open.How we fix itHours by store and by day, holiday schedules set once for the whole centre and exceptions for anchors and food court.
- The problemEvents live on postersSchool holiday workshops, Santa photos and the Easter hunt get promoted on A-frames and a Facebook post. Locals find out after.How we fix itA what's on calendar on your website, Google and socials with images, times, locations in the centre and reminders.
- The problemEvent bookings on a clipboardParents ring the management office to book craft sessions, then concierge keeps a paper list. Sessions overflow or sit half empty.How we fix itOnline bookings with session capacity, waitlists, SMS reminders and QR check-in at the event.
- The problemOffers are hard to promoteRetailers want their sale on the website and the socials but send it the day before. Expired offers stay up for weeks.How we fix itRetailers submit offers with start and end dates. Approved offers go live and come down on their own.
- The problemLeasing enquiries by phoneProspective tenants ring, leave a message and wait. Nobody knows which vacancies have had interest or where each enquiry is up to.How we fix itVacancies online with floor plans, areas and frontage, enquiry forms and a pipeline from first call to signed lease.
- The problemCasual mall leasing by emailKiosks, pop-ups, car displays and charity stalls booked through email threads and a shared spreadsheet. Double bookings happen.How we fix itA casual leasing calendar with sites, rates, bookings, insurance uploads and invoices into Xero or MYOB.
- The problemShoppers can't find anythingThe static map at the entrance is out of date and nobody can find the parents room, the lift or the accessible parking.How we fix itAn interactive centre map on phones and directory screens with stores, amenities, parking and accessible routes.
- The problemTenant notices go unreadFire drills, loading dock closures and works in the mall get emailed and pinned to the back of house board. Retailers say they were never told.How we fix itTenant notices by email and SMS with read receipts, a notice history and targeting by level, precinct or store type.
- The problemMaintenance requests get lostA leaking roof over Shop 22 gets reported to security, then cleaning, then the office. Three people think someone else is on it.How we fix itTenant maintenance requests with photos, assigned to the right contractor and tracked until fixed.
- The problemContractors wander in unannouncedShopfitters and trades turn up at the loading dock without inductions, insurance or a booking. Security has no list.How we fix itContractor sign-in, insurance and induction checks plus loading dock and after-hours works bookings.
02What we build
Solutions
What we build for shopping centres. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Retailer portal
A login for every store to update listings, submit offers, read notices and lodge maintenance requests.
Trading hours manager
Centre hours, store hours, holiday schedules and anchor exceptions, shown clearly on the website and screens.
What's on calendar
School holiday activities, seasonal events, markets and launches synced to your website, Google and Facebook.
Event bookings
Session times, capacity limits, waitlists, SMS reminders and QR check-in for workshops and Santa photos.
Offers & promotions
Retailer deals with start and end dates, centre approval and automatic expiry. Featured offers on the homepage.
Interactive centre map
Stores, food court, toilets, parents rooms, lifts and parking on a map that works on phones and kiosks.
Digital directory screens
Touchscreen or TV directories in the mall showing stores, hours, events and offers, updated the second you save.
Leasing & vacancies
Vacant tenancies with floor plans, areas, frontage and photos, plus enquiry forms that land in a pipeline.
Casual mall leasing
Kiosks, pop-ups and display sites on a booking calendar with rates, insurance checks and invoices.
Tenant notices
Centre-wide or targeted notices by email and SMS with read receipts and a full history.
Maintenance requests
Tenant and staff reports with photos, assigned to contractors and tracked through to done.
Contractor & dock bookings
Contractor sign-in, insurance and induction checks plus loading dock and after-hours works bookings.
Shopper newsletter & competitions
Email sign-ups, competitions with entry records and newsletters built from your events and offers.
A centre website that works
Hand-built, quick on mobile and built to rank for your centre name, your suburb and 'open now'.
03The systems
The big ones
Your whole centre, on one system.
These are the systems centre managers ask us about most. Each one works on its own and they get properly clever when they're joined up.
Store directory
A directory retailers keep current for you.
Every store gets its own login to update details, photos, hours and contacts. You approve the changes and the website, directory screens and centre map all follow. When a store closes it drops off everywhere at once.
- A login for every retailer
- Approval step for centre management
- Categories, tags and search
- Store location on the centre map
- Logos, photos and descriptions
- Phone, email and website links
- Vacant tenancies hidden automatically
- Change log for every listing
- Feeds directory screens in the mall
- Reminders to stores with stale listings
Trading hours
Easter, Christmas and late night Thursday, sorted.
Set centre hours once, then add holiday schedules and store exceptions for the supermarket, the gym and the food court. Shoppers see exactly who's open today on the website, Google and the screens in the mall.
- Centre hours and store hours
- Public holiday schedules set ahead
- Christmas trading calendars
- Late night shopping nights
- Anchor and food court exceptions
- Retailers confirm their holiday hours
- 'Open now' on every listing
- Google Business Profile kept in sync
- Shown on directory screens
- Changes scheduled in advance
Events & what's on
School holidays that fill themselves.
Create an event once and it appears on your website, Google, Facebook and the directory screens. Sessions take their own bookings with capacity limits, reminders and QR check-in so concierge isn't running a clipboard.
- What's on calendar for the website
- Recurring sessions across the holidays
- Free or paid bookings
- Capacity limits and waitlists
- SMS and email reminders
- QR check-in on any phone
- Auto-posted to socials and Google
- Event location on the centre map
- Santa and Easter Bunny photo bookings
- Attendance reports per event
Leasing
Vacancies that sell themselves. Enquiries that don't go cold.
Show vacant tenancies online with floor plans, areas, frontage and photos. Every enquiry lands in a pipeline so the leasing team can see who's interested in what and where each deal is up to. Casual mall leasing gets its own booking calendar.
- Vacancy listings with floor plans
- Area, frontage and permitted use
- Enquiry forms per tenancy
- Leasing pipeline from enquiry to lease
- Follow-up reminders for the leasing team
- Casual leasing sites on a calendar
- Kiosk and pop-up booking requests
- Insurance and licence uploads
- Agreements signed with DocuSign
- Invoices into Xero or MYOB
Centre operations
Notices, maintenance and contractors, off the noticeboard.
Send tenant notices that retailers actually read and see who's opened them. Maintenance requests come in with photos and get tracked to done. Contractors sign in with their insurance and inductions checked before they reach the loading dock.
- Tenant notices by email and SMS
- Read receipts and notice history
- Target by level, precinct or store
- Maintenance requests with photos
- Jobs assigned to contractors
- Status updates back to the tenant
- Contractor sign-in and sign-out
- Insurance and induction checks
- Loading dock bookings
- After-hours works approvals
04How it changes
Before and after
School holidays, wolloped.
Here's how a school holiday program could change. Every centre is different, so we map yours first.
Before
- Kids' workshops printed on A-frame posters
- Parents ring the management office to book
- Concierge keeps the list on a clipboard
- Retailers email their holiday offers the day before
- The website still shows last term's activities
- Nobody knows how many people actually came
After
- The program goes live on the website, Google and socials
- Parents book a session on their phone in a minute
- Reminders go out by SMS the day before
- Retailer offers are approved and live a week early
- Families check in by QR at the event
- Attendance and sign-ups land in one report
05Services
Everything under one roof
Software, websites and systems for shopping centres.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for shopping centres
Built around how your shopping centre actually runs: store directory, retailer portal and the admin in between, in one system you own.
Websites for shopping centres
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Shopping centre system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for shopping centres
Trading hours manager and what's on calendar: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Yardi, MRI Software and Xero so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your shopping centre, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside property platforms you're happy with or replace the ones holding you back.
- Yardi
- MRI Software
- Xero
- MYOB
- DocuSign
- Stripe
- Microsoft 365
- Google Maps
- Google Business Profile
- Mailchimp
- Campaign Monitor
- Humanitix
- Eventbrite
- Canva
- SafetyCulture
- Rapid Global
- realestate.com.au
- Domain
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your shopping centre: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We walk the mall, sit with centre management, marketing and leasing, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your stores, hours, events, vacancies, tenant comms, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before the next school holidays.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things shopping centres ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can retailers update their own listings?
Yes. Every store gets a login to update details, photos, hours and offers. You can approve changes before they go live so nothing off-brand slips through.
Can it run the directory screens in the centre?
Yes. The same directory, map, hours and events can feed touchscreens or TVs in the mall so they always match the website.
How do holiday trading hours work?
You set centre hours and holiday schedules once, then add exceptions for stores that trade differently. Retailers can confirm their own holiday hours and shoppers see who's open today.
Can leasing see enquiries for each vacancy?
Yes. Every enquiry is tied to a tenancy and sits in a pipeline with notes, follow-ups and stages, so the leasing team knows exactly where each deal is up to.
We already use Yardi or MRI. Do we have to switch?
No. If your property management platform is handling leases and rent, we build around it: the directory, events, offers, retailer portal and website on top. If something is holding you back, we'll show you what replacing it would involve before anything changes.
Can it handle more than one centre?
Yes. A portfolio can run several centres from one system, each with its own branding, retailers, hours and events.
How much does a shopping centre system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like a store directory or events calendar can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most shopping centres we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a shopping centre problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.