Direct booking engine
Rooms and packages.
Resort direct booking software: rooms, packages & activities
Resorts: more direct bookings, fewer commissions. Rooms, packages and activities in one.
Most bookings through OTAs, activities booked at reception and guests who never hear from you again. We build resort systems that win direct bookings and fill the activity schedule.
Looking for resort direct booking or guest experience software?
Resorts sell rooms, packages, dining, spa and activities. OTAs take a big cut and keep the guest. We build direct booking and guest tools that bring customers back to you.
Wollopit builds booking systems, itineraries, guest portals and websites for resorts around how your tours and trips actually run. We connect the booking platforms you already use, cut the commissions you don't need to pay and look after the lot on our own servers, so you can get back to looking after guests.
01The problems
What we hear from resorts
Does your resort have these problems? Here's how we'd fix them.
Most resorts we talk to are paying commission on bookings they could take direct, then juggling manifests, waivers and weather calls by hand.
- The problemOTA commissionsMost revenue pays a commission.How we fix itA direct booking engine with packages.
- The problemActivities at receptionGuests queue to book activities.How we fix itActivity and spa booking in a guest app.
- The problemUpsells missedLate checkout and dining aren't offered.How we fix itPre-arrival upsell emails.
- The problemGuest preferences lostRepeat guests are treated like strangers.How we fix itGuest profiles with preferences.
- The problemNo repeat bookingsGuests don't come back.How we fix itLoyalty and return offers.
- The problemGroup bookingsWeddings and conferences are manual.How we fix itGroup booking portals.
02What we build
Solutions
What we build for resorts. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Guest app
Activities, dining and spa.
Upsells
Before and during stays.
Guest profiles
Preferences and history.
Loyalty
Return offers.
Group portals
Weddings and events.
03How it changes
Before and after
A school holiday peak, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- OTA booking
- Queue at reception
- Upsell missed
- Guest forgotten
After
- Direct booking
- Booked in the app
- Upsell accepted
- Return offer sent
04Services
Everything under one roof
Software, websites and systems for resorts.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for resorts
Built around how your resort actually runs: direct booking engine, guest app and the admin in between, in one system you own.
Websites for resorts
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Resort system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for resorts
Upsells and guest profiles: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Rezdy, FareHarbor and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your resort, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Rezdy
- FareHarbor
- Stripe
- Xero
- TripAdvisor
- Google Business Profile
- Google Maps
- Mailchimp
- Twilio SMS
- Booking.com
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your resort: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things resorts ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Will it work with our property management system?
Yes. We connect to your PMS and channel manager so rates and availability stay in sync.
How much does it cost?
It depends on what you need, so we quote up front once we understand your resort. No surprise invoices, no lock-in and you own what we build.
Can we keep selling through agents and OTAs?
Yes. We connect your direct bookings with the channels you use, so availability lines up everywhere and you push more people to book direct.
What happens when weather cancels a trip?
Guests can be messaged, rebooked or refunded from one screen instead of a night of phone calls.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most resorts we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a resort problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.