Direct booking engine
Rooms, packages and add-ons in one fast checkout on your own website, with live rates from your PMS.
Resort software: direct bookings, packages & activities
Resorts: more direct bookings, fewer commissions. Book direct, stay longer.
Most rooms come through the OTAs, activities get booked on a clipboard at reception and guests check out never to hear from you again. We build resort systems that win direct bookings, sell packages and fill the activity schedule. Then we host them and look after them.
Looking for resort direct booking or guest experience software?
A resort is a hotel, a restaurant, a day spa, an activities desk and a wedding venue all sharing one car park. Each part usually has its own system: the PMS for rooms, a channel manager for the OTAs, a spa diary, a POS in the restaurant and a whiteboard for the kayak tour. None of them know the same guest is in all of them. Meanwhile the OTAs take their cut on most bookings and keep the guest's email address.
Wollopit builds custom resort software around how your property actually runs. A direct booking engine that sells rooms, packages and add-ons in one checkout. A guest app for activities, dining and spa. Pre-arrival upsells and guest profiles that remember who likes the room near the pool. We connect your PMS, channel manager and POS, replace the bits holding you back and host the lot on our own servers.
01The problems
What we hear from resorts
Does your resort have these problems? Here's how we'd fix them.
Most resorts we talk to deliver a brilliant guest experience on a stack of systems that don't talk to each other. It holds together until the school holidays hit.
- The problemOTA commissions eat the marginMost rooms come through Booking.com and Expedia. A big slice of every night goes in commission and the OTA keeps the guest's details.How we fix itA direct booking engine on your website with packages, direct-only perks and member rates that give guests a reason to book with you.
- The problemPackages are hard to bookStay-and-dine and romance packages live in a PDF. Guests email to ask and staff piece them together by hand.How we fix itPackages built into the booking engine: room, breakfast, spa and activities priced and paid in one go.
- The problemA queue at reception for activitiesGuests line up at the desk to book the snorkel trip, kids club or sunset cruise. Then half of them don't show.How we fix itActivity bookings in a guest app with live capacity, charge to room and reminders before it starts.
- The problemThe spa runs its own diaryTherapists get double-booked, the spa can't see who's in house and treatments are charged by hand at checkout.How we fix itSpa bookings linked to the room booking, therapist rosters and treatments posted straight to the folio.
- The problemUpsells never get offeredLate checkout, room upgrades, dinner bookings and airport transfers only come up once it's too late.How we fix itPre-arrival emails and in-stay messages that offer the right extras at the right time, paid before they arrive.
- The problemRepeat guests treated like strangersThe couple who come every winter get the same welcome as first-timers. Nobody remembers the allergy or the anniversary.How we fix itGuest profiles with stay history, preferences, allergies and special dates flagged to the team before check-in.
- The problemGuests check out and disappearOnce they leave the only thing you hear from them is a review.How we fix itReturn offers, birthday and anniversary emails and a loyalty program that rewards booking direct.
- The problemWeddings and conferences on spreadsheetsRoom blocks, dietary lists, run sheets and deposits chased by email across three departments.How we fix itGroup portals where the couple or organiser manage room blocks, guest lists, dietaries and payments themselves.
- The problemIn-house guests can't get a tableLocals fill the restaurant on Saturday night and your own guests end up eating in their room.How we fix itDining bookings that hold tables for in-house guests, link to the room and charge dinner to the folio.
- The problemThe 2pm check-in crushEveryone arrives at once, forms get filled in at the desk and the lobby turns into an airport queue.How we fix itOnline check-in with ID, payment and arrival time collected ahead so the desk just hands over keys.
- The problemRates and availability out of syncA room type sells out on one channel but stays open on another. The overbooking lands at reception.How we fix itRates, packages and availability synced with your PMS and channel manager so every channel shows the same thing.
- The problemReviews pile up unansweredTripAdvisor, Google and Booking.com reviews stack up while last week's complaint sits there with no reply.How we fix itEvery review in one inbox plus in-stay feedback that catches problems before they become a one-star post.
02What we build
Solutions
What we build for resorts. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Packages & add-ons
Romance, family, wellness and stay-and-dine packages with breakfast, spa credit and activities bundled in.
Guest app
A QR code in the room opens activities, dining, spa, resort map and messages to reception. Nothing to download.
Activity scheduling
Tours, classes, kids club and hire gear with capacity limits, waitlists, waivers and charge to room.
Spa & wellness bookings
Therapist diaries, treatment rooms, couples packages and day spa bookings for non-guests.
Dining reservations
Restaurant bookings with in-house guest holds, dietary notes and charges posted to the folio.
Online check-in
ID, payment, arrival time and special requests collected before they arrive.
Pre-arrival upsells
Upgrades, late checkout, transfers and celebration packs offered at the right moment.
Guest profiles
Stay history, preferences, allergies and special dates shared across rooms, spa and dining.
Loyalty & return offers
Points or tiers for direct stays, member rates and offers that land when it's time to book again.
Wedding portals
Couples manage room blocks, guest lists, dietaries and payments while your team works off one run sheet.
Conference & group bookings
Delegate registration, meeting rooms, AV, catering and room blocks with invoices into Xero.
Reviews & feedback inbox
TripAdvisor, Google and Booking.com reviews in one place plus in-stay feedback the team can act on.
Gift vouchers
Stays, spa treatments and dining vouchers sold online and redeemed at the desk or the booking engine.
A resort website that books
Hand-built, quick on mobile, with packages, what's on and the booking engine front and centre.
03The systems
The big ones
Your whole resort, on one system.
These are the systems resorts ask us about most. Each one works on its own and they get properly clever when they're joined up.
Direct booking engine
Book direct and keep the guest.
A fast booking engine on your own website that sells rooms, packages and add-ons in one checkout. Rates and availability come straight from your PMS and channel manager so what the guest sees is what's actually free. You keep the commission and the guest's details.
- Rooms, packages and add-ons in one cart
- Live rates from your PMS
- Synced with your channel manager
- Member and direct-only rates
- Promo codes and seasonal offers
- Minimum stays and school holiday rules
- Deposits or full payment via Stripe
- Fast mobile checkout
- Abandoned booking reminders
- Booking source reporting
Guest app & activities
The activities desk, in every guest's pocket.
Guests scan a QR code in the room and see what's on today: kayak tours, kids club, yoga, sunset cruises and trivia. They book a spot, charge it to the room and get a reminder before it starts. Staff see live numbers instead of a clipboard.
- Daily activity schedule
- Live capacity and waitlists
- Charge to room or pay by card
- Waivers signed before they arrive
- Reminders by SMS
- Outside operators via Rezdy or FareHarbor
- Kids club sign-in and sign-out
- Resort map and opening hours
- Guest messages to reception
- Staff view of who's booked
Spa & dining
Treatments and tables, linked to the room.
Spa and restaurant bookings that know who's staying. In-house guests get first dibs on treatments and tables. Couples packages pull from the right therapists and every charge lands on the folio.
- Spa diary by therapist and room
- Couples and package treatments
- Therapist rosters and breaks
- Treatment rooms and equipment
- Dining bookings with in-house holds
- Dietary and allergy notes
- Charges posted to the PMS folio
- Day spa bookings for non-guests
- Treatment gift vouchers
- Reminder and rebooking messages
Pre-arrival & upsells
Sell the extras before they've packed.
A pre-arrival journey that welcomes guests, collects check-in details and offers the extras that suit their stay. Late checkout, room upgrades, airport transfers, dinner bookings and celebration packs get offered at the right moment.
- Online check-in with ID and arrival time
- Upgrade offers based on availability
- Late checkout and early check-in
- Airport transfers and parking
- Dinner and spa pre-booking
- Celebration packs: flowers, bubbles and cake
- Rainy day offers during the stay
- Paid up front by card
- Everything posted to the booking
- Upsell reporting by offer
Weddings & groups
Weddings and conferences without the email chains.
Couples and event organisers get their own portal to manage room blocks, guest lists, dietaries and payments. Your events team works off one run sheet instead of chasing three departments.
- Room blocks with release dates
- Booking links for guests in the block
- Dietary and seating lists
- Run sheets shared across departments
- Deposits and payment schedules
- Supplier contacts and timings
- Meeting rooms and AV bookings
- Delegate registration
- Function quotes and contracts
- Invoices into Xero
Guest profiles & loyalty
Guests who feel remembered come back.
Every stay, preference and special date in one guest profile the whole team can see. Loyalty rewards and return offers go out on their own so the next booking comes to you instead of the OTA.
- Stay history across rooms, spa and dining
- Preferences and allergies flagged at arrival
- Birthdays and anniversaries
- Points or tier rewards for direct stays
- Member-only rates
- Return offers after checkout
- Off-season campaigns via Mailchimp
- Digital member card
- Post-stay feedback
- Guest segments for offers
04How it changes
Before and after
A school holiday peak, wolloped.
Here's how a family's school holiday stay could change. Every resort is different, so we map yours first.
Before
- Family books through an OTA and the commission's gone
- Arrives at 2pm with everyone else and queues at the desk
- Lines up again to book kids club and the snorkel trip
- The snorkel trip filled up at 9am
- Nobody offers late checkout or a dinner booking
- Checks out and never hears from you again
After
- Family books a school holiday package direct
- Checked in online with keys ready on arrival
- Kids club and snorkel booked in the app before they land
- The waitlist offers them the afternoon trip
- Late checkout and a dinner table accepted pre-arrival
- A return offer lands in time for next winter
05Services
Everything under one roof
Software, websites and systems for resorts.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for resorts
Built around how your resort actually runs: direct booking engine, packages & add-ons and the admin in between, in one system you own.
Websites for resorts
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Resort system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for resorts
Guest app and activity scheduling: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect RMS Cloud, Oracle OPERA and Cloudbeds so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your resort, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to your PMS, channel manager and POS, work alongside platforms you're happy with or replace the ones holding you back.
- RMS Cloud
- Oracle OPERA
- Cloudbeds
- Mews
- Little Hotelier
- SiteMinder
- Booking.com
- Expedia
- TripAdvisor
- Google Business Profile
- Google Maps
- Rezdy
- FareHarbor
- Stripe
- Xero
- Lightspeed
- Mailchimp
- Twilio SMS
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your resort: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at reception, the activities desk, the spa and the back office, then work out where bookings and revenue are slipping away.
- 02
Archi-tech
We plan it before writing code: your rooms, packages, activities, PMS and channel manager links, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the biggest leak first, so you get a win before the next school holidays.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things resorts ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Will it work with our property management system?
Yes. We connect to RMS Cloud, OPERA, Cloudbeds, Mews and most other property management systems along with your channel manager. Rates and availability stay in sync everywhere.
Do we have to switch our PMS or channel manager?
No. If your PMS and SiteMinder are doing their job we build around them. If something is holding you back we'll show you what replacing it would involve before anything changes.
Can it really shift bookings away from the OTAs?
It can win more of them direct. OTAs still bring new guests, so the aim is to capture repeat stays and the people who find you on an OTA then check your website. Packages, member rates and a fast checkout give them a reason to book with you.
Do guests have to download an app?
No. The guest app runs in the browser from a QR code in the room or the link in their confirmation email. Nothing to install.
Can activities, spa and dining be charged to the room?
Yes. Charges can be posted to the guest's folio in your PMS so they settle everything at checkout.
Can guests book tours run by outside operators?
Yes. We can connect to operators using Rezdy or FareHarbor so their tours show in your guest app with live availability.
How much does a resort system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like activity bookings or pre-arrival upsells can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most resorts we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a resort problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.