Tour calendar
Every tour, departure and seat in one live calendar with capacity, resources and blackout dates.
Tourism booking software: tours, groups & partner commissions
Tourism operators: more direct bookings, partners paid automatically. Fill the seats, skip the spreadsheets.
Bookings come in from Viator, your website, three hotel desks and a bloke ringing from the caravan park. Commissions get worked out in a spreadsheet at the end of the month and the manifest is a printout with pen all over it. We build booking, partner and operations systems for tourism operators that all talk to each other. Then we host them and look after them.
Looking for tour booking software that handles partners, groups and commissions?
Tourism operators sell the same seat five different ways. Direct on the website, through OTAs like Viator and GetYourGuide, over the phone, through hotel concierges and through inbound agents with their own net rates. Every channel wants live availability and every partner wants paid on time. Most operators end up with a booking platform, an inbox full of group enquiries, a commission spreadsheet and a guide who just knows how it all works.
Wollopit builds custom tourism software around how your tours actually run. One calendar holds every departure and stays in sync with the channels you sell through. Hotels and agents book seats in their own portal and their commission is calculated on every booking. Group requests become quotes. Manifests, pickup runs and guide allocations build themselves for each departure. We connect the platforms you already like, fill the gaps they leave and look after the lot on our own servers.
01The problems
What we hear from tourism operators
Does your tourism business have these problems? Here's how we'd fix them.
Most operators we talk to run a cracking tour and a messy back office. It holds together fine until school holidays, a cruise ship day or a storm warning.
- The problemOTAs take a big slice of every bookingGuests find you on Viator or Klook, book there and the commission comes straight off your margin, even for people who'd have booked direct.How we fix itA fast direct booking checkout on your own website with live availability, add-ons and repeat guest offers. Keep OTAs for discovery and win the rest direct.
- The problemHotels ring for availabilityConcierges and tour desks phone to check seats, you scribble a booking on a notepad and hope it makes it into the system.How we fix itA partner portal where hotels, caravan parks and visitor centres see live seats and book in seconds under their own login.
- The problemCommissions worked out in a spreadsheetEnd of month means matching bookings to partners, applying the right rate and arguing about the ones that went missing.How we fix itCommission calculated on every booking at each partner's rate, with monthly statements and payouts or invoices ready for Xero.
- The problemDouble bookings across channelsThe last two seats sell on the website and an OTA within the same ten minutes. Someone gets an awkward phone call.How we fix itOne live calendar that pushes availability to your booking platform and channels the moment a seat sells.
- The problemGroup bookings buried in emailSchool groups, conferences and inbound agents email for quotes, then the thread goes cold or the price gets lost.How we fix itGroup request forms that become quotes with deposits, rooming or dietary lists and a hold on the seats until they confirm.
- The problemManifests by handSomeone prints the bookings the night before, adds the phone bookings in pen and the guide still gets a surprise headcount.How we fix itManifests generated per departure with names, pickups, dietary needs and medical notes, live on the guide's phone.
- The problemPickups are a guessing gameTwenty guests across nine hotels and the driver works out the route at 6.30am from a list on the dash.How we fix itPickup runs ordered by location with times sent to guests by SMS and a driver view that ticks people off as they board.
- The problemWeather wipes out a departureA storm warning means ringing forty guests, refunding some, moving others and missing half of them.How we fix itCancel or move a departure in one go. Guests get an SMS and email with rebooking options, refunds or vouchers handled automatically.
- The problemGuides and vehicles on a whiteboardWho's driving which bus, which guide has the Mandarin group and whether the boat's back from service lives in one person's head.How we fix itGuide and vehicle allocation per departure with qualifications, licences and service dates checked before anyone's rostered on.
- The problemWaivers on clipboardsGuests sign paper forms at check-in, holding everyone up, then the forms sit in a box in the office.How we fix itDigital waivers and medical forms signed at booking, attached to the manifest and stored safely.
- The problemGift vouchers tracked in a notebookVouchers sold at the counter and online with no easy way to check what's been redeemed or what's expired.How we fix itGift vouchers and packages sold online, redeemed by code at checkout and tracked to the dollar.
- The problemReviews never asked forHappy guests head home, the TripAdvisor rating sits still and the one grumpy review sits unanswered.How we fix itReview requests sent after every tour to TripAdvisor or Google, with every review landing in one inbox to reply to.
02What we build
Solutions
What we build for tourism operators. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Direct booking checkout
Quick on mobile, with add-ons, promo codes, international cards and instant confirmation.
Channel sync
Availability kept in line with Rezdy, FareHarbor, Bókun and the OTAs you sell through.
Partner portal
Hotels, caravan parks, visitor centres and agents book live seats under their own login.
Commission engine
Per-partner rates, net or retail pricing, monthly statements and payouts or invoices to Xero.
Group quotes
Group request forms, quotes, deposits, seat holds and passenger lists for schools and agents.
Manifests & check-in
Generated per departure, live on the guide's phone, with QR or name check-in at the start.
Pickup runs
Pickups ordered by location, guest SMS with pickup times and a driver view to tick off boarding.
Guides & vehicles
Allocate guides, drivers, buses and boats per departure, with licences and service dates tracked.
Weather cancellations
Cancel or move a departure in one go with guest messages, rebooking, refunds and vouchers.
Waivers & guest forms
Waivers, medical questions and dietary needs collected at booking and attached to the manifest.
Gift vouchers & packages
Vouchers, multi-tour packages and accommodation bundles sold online and tracked to redemption.
Reviews & guest messages
Review requests after every tour and TripAdvisor, Google and guest messages in one inbox.
A website that books
Hand-built, quick on mobile, with live availability on every tour page and built to rank locally.
03The systems
The big ones
Your whole operation, on one system.
These are the systems tourism operators ask us about most. Each one works on its own and they get properly clever when they're joined up.
Tour calendar
Every seat, every channel, one calendar.
Every departure lives in one live calendar that knows how many seats, guides and vehicles are left. Sell a seat anywhere and the rest of your channels hear about it straight away.
- Tours, departures and seat capacity
- Resource limits for boats, buses and guides
- Availability synced to your booking platform
- OTA and channel availability kept in line
- Blackout dates and seasonal pricing
- Private tours and charters
- Holds for groups and partners
- Day, week and season views
- Load per departure at a glance
Direct bookings
Win the booking before the OTA does.
A booking checkout on your own website that's as quick as the big platforms on a phone. Guests see live seats, add extras and pay in a minute. You keep the margin and the guest's details.
- Live availability on every tour page
- Mobile checkout in a few taps
- Add-ons like lunch, photos and transfers
- Promo codes and repeat guest offers
- International cards through Stripe
- Deposits or pay in full
- Instant confirmation by email and SMS
- Abandoned booking reminders
- Guest details you own
Partners & commissions
Hotels book themselves. Commissions work themselves out.
Hotels, caravan parks, visitor centres and inbound agents get their own portal with live seats and their own rates. Every booking carries its commission so month end becomes a report instead of a weekend.
- Partner logins for each desk or agent
- Live seats and instant booking
- Retail or net rate pricing per partner
- Commission calculated on every booking
- Monthly partner statements
- Payouts or invoices into Xero or MYOB
- Brochure and tour info for front desks
- Partner booking leaderboard
- Credit limits and account holds
Group bookings
Group enquiries that turn into bookings.
School trips, conferences, clubs and agent groups fill in one request form instead of a long email chain. You send a proper quote, hold the seats and collect the deposit and passenger list in the same place.
- Group request form on your website
- Quotes built from your tour pricing
- Seat holds with expiry dates
- Deposits and balance reminders
- Passenger, dietary and rooming lists
- Teacher and leader logins
- Agent groups at net rates
- Follow-ups for quotes gone quiet
- Group itineraries as a PDF
Manifests & operations
The guide knows who's coming before the bus leaves.
Manifests, pickup runs and guide allocations build themselves from the bookings for each departure. Guides and drivers see it all on their phones and it stays current right up to departure time.
- Manifest generated per departure
- Dietary, medical and waiver status
- Pickup runs ordered by location
- Pickup time SMS to every guest
- Driver and guide app with check-in
- No-shows flagged in one tap
- Guide and vehicle allocation
- Licence and service date reminders
- Weather cancel and rebook in one go
- Printable manifest if the signal drops
Reviews & guest messages
Happy guests, on TripAdvisor where they belong.
Every guest gets a thank you and a review request after the tour, sent at the right time for that trip. Reviews and guest messages land in one inbox so the team can reply fast.
- Review requests after every tour
- TripAdvisor or Google, your choice
- Unhappy guests routed to you first
- Reviews from every platform in one inbox
- Pre-tour reminders and what to bring
- Weather and meeting point updates
- Photos and post-tour offers
- Repeat guest and referral codes
04How it changes
Before and after
A peak season day, wolloped.
Here's how a busy school holiday morning could change. Every operator is different, so we map yours first.
Before
- A hotel rings for six seats while you're on another call
- The booking goes on a notepad then into the system later
- The last seats also sell on an OTA and now you're overbooked
- Commission noted in a spreadsheet for month end
- Manifest printed the night before and fixed in pen
- The driver works out the pickup route on the way
After
- The hotel books six seats in the partner portal
- Seats update across every channel instantly
- Nobody gets double booked
- Commission calculated on the booking at their rate
- The manifest is already live on the guide's phone
- Pickups are ordered and guests got their times by SMS
05Services
Everything under one roof
Software, websites and systems for tourism operators.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for tourism operators
Built around how your tourism business actually runs: tour calendar, direct booking checkout and the admin in between, in one system you own.
Websites for tourism operators
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Tourism business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for tourism operators
Channel sync and partner portal: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Rezdy, FareHarbor and Bókun so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your tourism business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the platforms you rely on, work alongside booking systems you're happy with or replace the ones holding you back.
- Rezdy
- FareHarbor
- Bókun
- Checkfront
- Viator
- GetYourGuide
- Klook
- Booking.com
- Expedia
- TripAdvisor
- Stripe
- Square
- Xero
- MYOB
- Google Business Profile
- Google Maps
- Mailchimp
- Twilio SMS
- ATDW
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your tourism business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We ride along on a tour, sit at the booking desk and talk to your partners, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your tours, channels, partners, groups, guides, vehicles, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before peak season.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things tourism operators ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it sync with booking platforms we already use?
Yes, where they offer connections, so availability stays in line everywhere. Rezdy, FareHarbor, Bókun and most of the OTAs they connect to can stay in the picture.
We already use Rezdy or FareHarbor. Do we have to switch?
No. If your booking platform is doing its job we build around it: the partner portal, commissions, group quotes, manifests and pickups on top. If it's holding you back we'll show you what replacing it would involve before anything changes.
Can hotels and agents book without ringing us?
Yes. Each partner gets their own login with live seats and their own pricing. They book in seconds and the commission is attached to the booking automatically.
How do partner commissions get paid?
Every booking carries its commission at that partner's rate. At month end each partner gets a statement and you can pay out or invoice through Xero or MYOB.
What happens when weather cancels a tour?
You cancel or move the departure in one go. Every guest gets an SMS and email with rebooking options and refunds or vouchers are handled for you.
Can guides see the manifest on their phones?
Yes. Manifests, pickups, dietary needs and waiver status are live on the guide's and driver's phones, with check-in as people board.
How much does a tourism booking system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like a partner portal or automatic manifests can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most tourism operators we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a tourism business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.