Emergency booking
Photos of the old unit and its plate, fuel type, location, access and urgency captured online, day or night.
Hot water business software: bookings & unit selector
Hot water specialists: cold shower to hot water, same day. Right unit, first trip.
The phone rings at 6am with someone who can't tell gas from electric. The replacement gets picked over the phone and rebates get explained for the tenth time this week. We build emergency booking, unit selection, quoting and servicing systems for hot water businesses, then we host them and look after them.
Looking for hot water booking software or a unit selector that actually works?
A hot water business runs on urgency. Nobody books a new system for fun. They ring because the shower's gone cold, the tank is leaking through the laundry wall or the pilot won't stay lit. Half of them don't know if it's gas, electric, heat pump or solar. You end up guessing over the phone, loading the wrong tank and coming back tomorrow while the family boils the kettle for a wash.
Wollopit builds custom hot water software around how your business actually runs. Customers book online with photos of the old unit and its compliance plate. The system suggests the right replacement for their household and fuel, prices it with rebate guidance alongside and holds the stock. Same-day jobs slot into the schedule without wrecking it. Every install gets a service reminder down the track. We connect the job management and accounting tools you already use, then host and look after the lot on our own servers.
01The problems
What we hear from hot water specialists
Does your hot water business have these problems? Here's how we'd fix them.
Most hot water businesses we talk to are brilliant on the tools and flat out on the phone. Usually the whole operation is held together by whoever answers it.
- The problemEmergency calls with no detailsA panicked customer, cold kids and no idea what's in the backyard. All you get is 'it's the big white one near the laundry'.How we fix itA booking form that asks for photos of the unit and its compliance plate, fuel type, location and access, so you know what you're walking into before you leave.
- The problemChoosing a replacement over the phoneGas, electric, heat pump and solar confuse people. They want the cheapest one and need the right size.How we fix itA unit selector that recommends options by household size, fuel available, space and budget, with plain-English pros and cons.
- The problemRebates explained every single timeSTCs, state rebates and energy retailer offers keep changing and every customer asks what they'll get back.How we fix itRebate guidance shown with each option, kept current by you in one place, with eligibility questions built into the quote.
- The problemThe wrong unit in the vanThe tank on the truck is 50 litres too small or the wrong connection. Second trip tomorrow and the customer's still on cold showers.How we fix itThe unit is chosen and confirmed before the visit, so the right tank, valves and fittings are loaded or reserved at your supplier.
- The problemSame-day jobs wreck the scheduleOne burst tank at 8am and the whole day's run gets reshuffled by phone calls and texts.How we fix itPriority slots held for emergencies, a drag and drop schedule and automatic SMS updates when arrival times move.
- The problemQuotes sitting in draftsQuotes get written at night from scribbled notes and sent two days later. By then they've booked someone else.How we fix itInstant online quotes with good, better and best options the customer can accept and pay a deposit on straight away.
- The problemChasing payment after the jobInvoices go out days later, then you chase them for weeks.How we fix itPay on the spot by card or a finance link, with the invoice going straight into Xero or MYOB.
- The problemCompliance paperwork everywhereCompliance certificates, notifiable work forms, serial numbers and photos scattered across three phones and a glovebox.How we fix itAn install checklist on the tech's phone that captures photos, serials and valve details, then builds the paperwork for you.
- The problemServicing never happensAnode, tempering valve and relief valve checks get forgotten. Then the tank fails early and the customer blames you.How we fix itService reminders for every install, booked online in a couple of taps and sent at the right time for that unit.
- The problemWarranty claims are a treasure huntA unit fails under warranty and you're digging for the install date, serial number and invoice.How we fix itEvery install on record by address with serial, date, photos, invoice and warranty expiry, ready to send to the manufacturer.
- The problemProperty managers with no detailsAgents ring about a tenant's hot water with no access info, no approval limit and no idea who to call back.How we fix itA portal for property managers with approval limits, tenant contacts, photos and job updates sent automatically.
02What we build
Solutions
What we build for hot water specialists. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Hot water unit selector
Recommendations by household size, fuel, space and budget across gas, electric, heat pump and solar.
Rebate guide
Rebate guidance and eligibility questions shown alongside each option, updated by you in one spot.
Online quotes & deposits
Good, better and best options with install pricing, accepted and paid online in minutes.
Priority scheduling
Same-day emergency slots held back, drag and drop jobs and SMS updates when times change.
Stock & van planning
Units reserved before the job, van stock lists and supplier orders raised from accepted quotes.
Tech job app
Job details, photos, checklists, customer signatures and payments on the tech's phone.
Compliance paperwork
Certificates and notifiable work forms built from the install checklist, stored against the job.
Install register & warranty
Every unit on record by address with serial, install date, photos and warranty expiry.
Service reminders
Anode and valve check reminders for every install, booked online with a couple of taps.
Property manager portal
Agents log jobs, set approval limits and get updates and invoices without ringing.
After-hours capture
Missed calls turned into a text with a booking link, so night emergencies don't go to the next bloke.
A website that gets the call
Quick on phones, with the booking form up front, built to rank for 'hot water repairs near me' and your suburbs.
03The systems
The big ones
Your whole hot water business, on one system.
These are the systems hot water businesses ask us about most. Each one works on its own and they get properly clever when they're joined up.
Emergency booking
Know the job before you start the van.
Customers book in a couple of minutes on their phone, even at 10pm. They snap the unit and its compliance plate, tell you the fuel type and how urgent it is. You see exactly what you're replacing before you ring them back.
- Photo upload of the unit and plate
- Fuel type and location questions
- Urgency: no hot water, leaking or slow
- Access notes, pets and gate codes
- Tenant or owner details
- Missed call to booking link by SMS
- Works on any phone, day or night
- Instant confirmation by SMS and email
- Lands straight in your job system
Unit selector & quoting
The right replacement, priced before you arrive.
A unit selector that asks the questions you'd ask on the phone, then recommends the right system from the range you actually stock. Each option comes with install pricing and rebate guidance, so the customer can accept and pay a deposit on the spot.
- Sized by household and usage
- Gas, electric, heat pump and solar
- Only the brands and models you stock
- Good, better and best options
- Running cost comparisons in plain English
- Rebate guidance with each option
- Install extras like valves and electrical
- Accept and pay a deposit online
- Finance links where you offer them
- Quote follow-ups sent automatically
Scheduling & stock
Same-day jobs without blowing up the day.
Emergency slots are held back each day so burst tanks don't wreck the run. Accepted quotes reserve the unit, add it to the van list or raise an order with your supplier. The tech turns up with the right tank the first time.
- Priority slots for emergencies
- Drag and drop daily schedule
- Jobs grouped by area
- SMS on the way and arrival times
- Units reserved from accepted quotes
- Van stock lists per tech
- Supplier orders raised automatically
- Low stock alerts for popular units
Installs & compliance
Paperwork that writes itself on site.
The tech works through an install checklist on their phone, snapping photos and recording serials and valve details as they go. Compliance paperwork gets built from it. The install goes into a register you can search by address when a warranty claim lands.
- Install checklists on the tech's phone
- Photos of old and new units
- Serials, valves and settings recorded
- Compliance certificates generated
- Notifiable work details ready to lodge
- Customer signature on screen
- Card payment before leaving
- Install register by address
- Warranty expiry tracked per unit
- Claim packs ready for manufacturers
Servicing & reminders
Every install turns into the next booking.
Each unit gets its own service schedule based on what it is. Customers get a reminder when an anode or valve check is due and book it online. Property managers and commercial clients see their whole list of units in one place.
- Service schedules per unit type
- Anode and valve check reminders
- Online rebooking in two taps
- SMS and email reminders
- Property manager unit lists
- Commercial service contracts
- Overdue service reports
- Google review requests after jobs
04How it changes
Before and after
A cold shower Monday, wolloped.
Here's how a Monday morning emergency could change. Every hot water business is different, so we map yours first.
Before
- Panicked call at 6:30am while you're driving
- Guess the existing system from 'the big white one'
- Pick a replacement over the phone and hope
- Explain the rebates again
- Wrong size tank on the van
- Second trip tomorrow and a cranky customer
After
- Online booking with photos of the unit and its plate
- The selector recommends the right replacement
- Customer accepts the quote and pays a deposit
- Rebate guidance was already on the quote
- The right unit loaded before you leave
- Hot water back on the same day
05Services
Everything under one roof
Software, websites and systems for hot water specialists.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for hot water specialists
Built around how your hot water business actually runs: emergency booking, hot water unit selector and the admin in between, in one system you own.
Websites for hot water specialists
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Hot water business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for hot water specialists
Rebate guide and online quotes & deposits: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect ServiceM8, Tradify and simPRO so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your hot water business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside job management platforms you're happy with or replace the ones holding you back.
- ServiceM8
- Tradify
- simPRO
- Fergus
- AroFlo
- Xero
- MYOB
- QuickBooks
- Stripe
- Square
- Tyro
- Zip
- humm
- Google Calendar
- Google Business Profile
- Twilio SMS
- Mailchimp
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your hot water business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We ride along on a few jobs and sit by the phone for a morning, then work out where the time and second trips are going.
- 02
Archi-tech
We plan it before writing code: your bookings, unit range, rebate rules, scheduling, stock, paperwork, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the emergency booking and selector first, so you feel the win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things hot water specialists ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can the unit selector only show the brands we stock?
Yes. You set the range, the sizes and your install pricing. The selector only recommends units you can actually supply and fit.
Can it keep up with rebate changes?
Yes. Rebate guidance lives in one place you can edit, so when a scheme changes you update it once and every quote follows. We show guidance, so the customer still confirms their own eligibility.
Can customers book emergencies after hours?
Yes. The booking form works any time and missed calls can get an SMS with a booking link. You decide which jobs come through as urgent and who gets alerted.
Can it handle commercial hot water systems?
Yes. Commercial clients can have contracts, scheduled servicing and their own register of units with service history.
We already use ServiceM8 or simPRO. Do we have to switch?
No. If your job management software is doing its job, we build around it. Bookings, the selector and quotes feed straight into it. If it's holding you back, we'll show you what replacing it would involve before anything changes.
How much does a hot water system like this cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller pieces like an emergency booking form can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most hot water specialists we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a hot water business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.