Detailed online booking
Brand, model, serial, error code, photos and video captured up front with call-out fees shown before they book.
Appliance repair software: bookings, parts & warranty
Appliance repairers: fix it first time with the right part. Model, fault and part sorted before you knock.
Customers say "it's making a noise", the part is never in the van and the phone rings all week with people asking where their washing machine is at. We build booking, parts and repair tracking systems for appliance repairers that get the right part to the right job, then we host them and look after them.
Looking for appliance repair software that gets the right part on the first visit?
Appliance repair lives or dies on what you know before you leave the yard. Brand, model, serial number, the error code flashing on the display and whether it's still under warranty. Most of that arrives as a vague phone message, so you diagnose on the first visit, order the part and come back next week while the customer washes their dishes by hand and rings you twice for an update.
Wollopit builds custom appliance repair software around how your business actually runs. Bookings capture the model plate photo and fault up front. Likely parts get flagged before the visit. Parts orders carry an ETA and customers get texted as things move. Warranty jobs collect everything the manufacturer wants. We connect the job management and accounting tools you already like, fill the gaps they leave and look after the lot on our own servers.
01The problems
What we hear from appliance repairers
Does your appliance repair business have these problems? Here's how we'd fix them.
Most appliance repairers we talk to can fix almost anything. What slows them down is the guessing, the chasing and the paperwork wrapped around the repair.
- The problemFaults described badlyCustomers say "it's broken" or "it beeps" and you turn up not knowing if it's a pump, a board or a blocked filter.How we fix itBooking forms that ask for brand, model and serial with a photo of the model plate, the error code and a short video of the noise.
- The problemSecond trips for partsYou diagnose, order the part and book another visit. Twice the travel for one paid job.How we fix itCommon failure parts flagged from the model and fault before the visit so the likely part rides along the first time.
- The problemCustomers chase updatesPeople ring three times a week asking when their oven part will land.How we fix itAutomatic texts when the part is ordered, when it arrives and when the return visit is booked.
- The problemWarranty claims are paperworkEvery manufacturer wants different forms, photos, proof of purchase and claim numbers. Miss one and you don't get paid.How we fix itWarranty jobs that collect each manufacturer's required fields and photos on site, then produce the claim in their format.
- The problemNobody knows what's in the vanThe part you need is in the other tech's van or sitting on a workshop shelf nobody checked.How we fix itParts tracked across every van and the workshop, with a scan when used and reorder alerts when stock runs low.
- The problemParts orders lost in emailsParts ordered from three suppliers by email and phone. Jobs on hold get forgotten once the box turns up.How we fix itParts orders linked to the job with supplier, ETA and status. Arrived parts flag the job for rebooking straight away.
- The problemWorkshop jobs go missingMicrowaves and vacuums dropped off with a sticky note. Customers turn up to collect and nobody can find theirs.How we fix itTagged drop-off with a printed job label, shelf location and a collection text when it's ready.
- The problemRepair or replace stallsYou quote a $400 repair on a ten-year-old fridge and wait a week for the customer to decide.How we fix itQuotes sent by text with the repair price, part ETA and an approve button. Declined jobs still bill the call-out.
- The problemAgent and insurer jobs are a messProperty managers email work orders, tenants never answer and invoices need an order number you can't find.How we fix itA portal for agents and insurers to lodge jobs, tenant contact handled by text and invoices carrying their reference.
- The problemRepeat customers lostYou fixed their dryer two years ago. They found someone else on Google this time.How we fix itAppliance history kept per customer, service reminders where it makes sense and a review request after every job.
02What we build
Solutions
What we build for appliance repairers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Model & parts lookup
Likely parts flagged from the model and fault so the right part goes in the van on the first trip.
Fault history library
Your own record of what failed on which model and what fixed it, searchable by any tech in the field.
Repair tracking & SMS updates
Customers texted as parts are ordered, arrive and get fitted. Fewer phone calls, happier people.
Parts orders & ETAs
Supplier orders tied to each job with ETAs and an alert when parts land so the return visit gets booked.
Van & workshop stock
Parts tracked across vans and shelves with scan-to-use and reorder alerts.
Warranty claims
Each manufacturer's required fields, photos and claim numbers captured on site and reported in their format.
Workshop drop-off & tagging
Job labels, shelf locations, bench status and collection texts for carry-in repairs.
Repair or replace quotes
Quotes sent by text with photos, part ETA and one-tap approval, so jobs don't sit waiting.
Agent & insurer portal
Property managers and insurers lodge jobs, track progress and get invoices with their order numbers.
Scheduling & run planning
Jobs grouped by area and skill, with warranty and brand-specific work going to the right tech.
On-site invoicing & payments
Invoice and take payment before you leave, synced straight into Xero or MYOB.
Follow-ups & reviews
Review requests after every job and appliance history so repeat customers come back to you.
A website that books jobs
Quick on mobile, built to rank for 'washing machine repair near me' and your suburbs, with booking built in.
03The systems
The big ones
Your whole repair business, on one system.
These are the systems appliance repairers ask us about most. Each one works on its own and they get properly useful once they're joined up.
Booking & triage
Know the model and the fault before you leave the yard.
Customers book online or by text link and get walked through the details you actually need. Photo of the model plate, the error code and what it's doing. You see a proper job card instead of a voicemail.
- Brand, model and serial fields
- Model plate photo upload
- Error code and symptom picker
- Short video of the noise or leak
- Warranty status and purchase date
- Call-out fee shown up front
- Service area and brand checks
- Booking deposit or card on file
- Text link for phone bookings
- Jobs land in ServiceM8 or Tradify
Model & parts lookup
The right part in the van on the first visit.
Every job you finish teaches the system what fails on which model. Next time that model and fault gets booked it suggests the likely parts and checks whether one is already in a van.
- Likely parts by model and fault
- Your own fault history library
- Part numbers and supersessions
- Checks van and workshop stock
- Notes and fix tips from your techs
- Photos of past repairs on that model
- First-time fix rate by fault
- Search by model on any phone
Parts & stock
Parts ordered, tracked and never forgotten.
Supplier orders hang off the job they're for, with an ETA everyone can see. When the box arrives the job jumps back into the schedule. Van and workshop stock gets scanned as it's used so you know what to reorder.
- Parts orders linked to jobs
- Supplier, order number and ETA
- Arrived parts flag the job for rebooking
- Overdue order alerts
- Stock per van and workshop shelf
- Scan to use on site
- Reorder alerts at minimum levels
- Parts cost and markup on invoices
- Returns and core exchanges tracked
Repair tracking
Customers know where it's at without ringing you.
Every repair has a status the customer can see on a simple tracking page. Texts go out on their own as parts are ordered, arrive and get fitted. Workshop jobs get tagged, shelved and texted when they're ready to collect.
- Live tracking page per job
- Automatic SMS at each stage
- Repair or replace quotes with approval
- Workshop job labels and shelf spots
- Bench status for carry-in repairs
- Ready for collection texts
- Uncollected item reminders
- On-site invoicing and payments
- Review request when it's done
Warranty & agent work
Warranty and agent jobs that actually get paid.
Manufacturer warranty jobs collect the exact fields and photos each brand demands, so claims go in complete. Property managers and insurers get their own portal to lodge work and track it, with invoices carrying their reference every time.
- Required fields per manufacturer
- Serial, proof of purchase and photos
- Claim numbers tracked to payment
- Claims exported in their format
- Rejected claim follow-ups
- Agent and insurer job portal
- Tenant contact handled by text
- Order numbers on every invoice
- Statements per agency
04How it changes
Before and after
A dishwasher repair, wolloped.
Here's how a typical dishwasher call-out could change. Every repair business is different, so we map yours first.
Before
- "It's making a noise" left on the voicemail
- First visit just to find the model and diagnose
- Part ordered by email, ETA unknown
- Customer rings twice asking for an update
- Box arrives and sits on the shelf for days
- Second visit booked whenever someone remembers
After
- Model plate photo and E24 error captured at booking
- Drain pump flagged and already in the van
- Repair done on the first visit
- Customer texted when you're on the way and when it's fixed
- Invoice paid on site and synced to Xero
- Review request goes out that evening
05Services
Everything under one roof
Software, websites and systems for appliance repairers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for appliance repairers
Built around how your appliance repair business actually runs: detailed online booking, model & parts lookup and the admin in between, in one system you own.
Websites for appliance repairers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Appliance repair business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for appliance repairers
Fault history library and repair tracking & SMS updates: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect ServiceM8, Tradify and simPRO so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your appliance repair business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the job management, accounting and payment tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- ServiceM8
- Tradify
- simPRO
- Fergus
- AroFlo
- Xero
- MYOB
- QuickBooks
- Stripe
- Square
- Tyro
- Google Calendar
- Google Maps
- Twilio SMS
- Google Business Profile
- Mailchimp
- Microsoft 365
- Gmail
- Australia Post
- Sendle
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your appliance repair business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We ride along in the van, stand at the workshop bench and sit with whoever answers the phone, then work out where the second trips and chasing come from.
- 02
Archi-tech
We plan it before writing code: your bookings, models, parts suppliers, stock, warranty brands, agent accounts, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the booking form or parts tracking first so you feel the difference within weeks.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things appliance repairers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it handle warranty work for manufacturers?
Yes. Warranty jobs can carry each manufacturer's claim numbers, required photos and forms, then report back in their format. You can also see which claims are still waiting on payment.
How does it know which part to bring?
It learns from your own jobs. Every repair records the model, the fault and the part that fixed it, so next time that combination gets booked it suggests the likely parts and checks your van stock.
Can customers send photos of the model plate when they book?
Yes. The booking form asks for brand, model and serial with a photo of the plate, plus the error code and a video of the problem if they can grab one.
We already use ServiceM8. Do we have to switch?
No. If ServiceM8, Tradify, simPRO or another platform is doing its job, we build around it: the booking flow, parts tracking, warranty claims and customer updates on top. If it's holding you back, we'll show you what replacing it would involve before anything changes.
Can real estate agents and insurers lodge jobs?
Yes. They can get their own login to lodge work orders, see progress and receive invoices with their order numbers. Tenant contact can be handled by text so you're not chasing access.
Can it work with our parts suppliers?
We connect to suppliers where they offer online ordering or order emails. Where they don't, parts orders still get logged against the job with an ETA so nothing gets lost.
How much does an appliance repair system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like a detailed booking form or SMS updates can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most appliance repairers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got an appliance repair business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.