Detailed online booking
Brand, model, fault and photos captured up front.
Wollopit for appliance repairers
Appliance repairers: fix it first time with the right part. Model, fault and parts sorted before you arrive.
Vague fault descriptions, a second trip for parts and customers ringing for updates. We build booking and repair tracking systems that get the right part to the right job.
Looking for appliance repair booking and job software?
Appliance repairs depend on knowing the brand, model and fault before you go. We build booking flows that capture that detail and repair tracking that keeps customers informed while parts arrive.
Wollopit builds job systems, quoting tools, booking systems and websites for appliance repairers around how you actually work. We connect the apps you already use, replace the ones holding you back and look after the lot on our own servers, so you can get back on the tools.
01The problems
What we hear from appliance repairers
Does your appliance repair business have these problems? Here's how we'd fix them.
Most appliance repairers we talk to are flat out on the tools all day, then doing the paperwork at night. It works, right up until the busy season.
- The problemFaults described badlyCustomers say 'it's broken' and you arrive unprepared.How we fix itBooking forms that capture brand, model, serial and photos of the fault.
- The problemSecond trips for partsYou diagnose, order and come back another day.How we fix itCommon parts flagged from the model before the visit.
- The problemCustomers chase updatesPeople ring asking when their part will arrive.How we fix itAutomatic texts as parts are ordered, arrive and are fitted.
- The problemWarranty claims are paperworkManufacturer claims need forms and photos.How we fix itWarranty jobs captured with everything the manufacturer wants.
- The problemParts inventory unclearYou're not sure what's in the van.How we fix itParts tracked between vans and the workshop.
- The problemRepeat customers lostNobody remembers your name after the repair.How we fix itFollow-ups and service reminders.
02What we build
Solutions
What we build for appliance repairers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Model & parts lookup
Likely parts flagged before the visit.
Repair tracking
Customers updated as parts and repairs progress.
Warranty claims
Manufacturer paperwork generated from the job.
Parts inventory
Stock tracked across vans and the workshop.
Follow-ups
Service reminders and reviews after every job.
03How it changes
Before and after
A dishwasher repair, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- 'It's making a noise' over the phone
- Visit to diagnose
- Part ordered, second visit booked
- Customer rings twice for updates
After
- Model and photos captured at booking
- Likely part brought on the first visit
- Repair done in one trip
- Customer texted at every step
04Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Xero
- MYOB
- ServiceM8
- Tradify
- simPRO
- Stripe
- Square
- Google Calendar
- Twilio SMS
- Google Business Profile
05How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your appliance repair business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
06Questions
FAQ
Things appliance repairers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it handle warranty work for manufacturers?
Yes. Warranty jobs can carry the manufacturer's claim numbers, required photos and forms, then report back in their format.
How much does it cost?
It depends on what you need, so we quote up front once we understand your appliance repair business. No surprise invoices, no lock-in and you own what we build.
We already use a job management app. Do we have to switch?
No. If it's doing its job we build around it: the missing features, the integrations and the website on top. If it's holding you back we'll show you what replacing it would involve before anything changes.
Will it work on a phone in the van?
Yes. Everything we build for trades works on a phone first, with big buttons and photos that upload when you get signal back.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
Contact
Got an appliance repair business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.