Customer window booking
A link where customers pick a delivery window from slots that suit your runs, with access questions built in.
Furniture delivery software: booking windows, crews & POD
Furniture delivery: customers pick the window. No more 'between 7 and 5'.
Customers get told 'sometime between 7 and 5', take a day off work and still miss the truck. Retailers ring all afternoon asking where the sofa is. The run sheet gets rebuilt on a whiteboard at 5am. We build delivery scheduling, tracking and POD systems for furniture delivery companies, then we host them and look after them.
Looking for furniture delivery scheduling software customers actually use?
Furniture isn't a parcel. You can't leave a three-seater on the doorstep, so somebody has to be home. Half your jobs need two lifters and plenty involve stairs, lifts or a tight parking spot. Most furniture delivery companies juggle all of that with retailer emails, a spreadsheet, Google Maps and a phone that never stops ringing. Customers get an all-day window because that's the only promise anyone can keep.
Wollopit builds custom furniture delivery software around how your runs actually work. Retailers drop jobs in a portal. Customers get a link to pick a window that fits your routes. Crews are matched to the jobs that need two people and access details are known before the truck leaves. Drivers capture signatures and placement photos on their phone, retailers see the POD straight away and invoices land in Xero or MYOB. We connect what you already use and host the lot on our own servers.
01The problems
What we hear from furniture delivery companies
Does your furniture delivery business have these problems? Here's how we'd fix them.
Most furniture delivery operators we talk to are great at getting a fridge up three flights of stairs. The bit that breaks them is the phone calls, the redeliveries and the paperwork around it.
- The problemAll-day windowsCustomers are told 7 to 5, take the day off and ring three times asking how close the truck is.How we fix itCustomers pick a two-hour window from slots that fit your runs, with a live ETA on the day.
- The problemMissed deliveriesNobody's home, the dining table goes back to the depot and the redelivery fee starts an argument.How we fix itA confirm-or-reschedule SMS the day before, an 'on our way' text with ETA and a reschedule link that frees the slot.
- The problemRetailers chasing updatesStores ring and email all day asking if the bed went out and whether the customer signed for it.How we fix itA retailer portal showing every job's status, ETA and signed POD with photos. The calls stop.
- The problemTwo-person jobs planned by handHeavy pieces need two lifters but crews get booked from memory. Someone ends up alone with a modular lounge.How we fix itCrew scheduling that flags two-person jobs and only builds runs the crew on that truck can actually handle.
- The problemAccess surprisesThird floor, no lift and a narrow stairwell nobody mentioned until the crew got there.How we fix itAccess questions at booking for stairs, lifts, parking and door widths, plus customer photos so the right crew and gear turn up.
- The problemPaper PODSignatures on carbon copies that get lost in the cab. Damage claims nobody can prove either way.How we fix itDigital POD on the driver's phone with signatures, placement photos and condition notes against every item.
- The problemRun sheets rebuilt every nightSomeone sits up shuffling jobs on Google Maps and a whiteboard, then it all changes at 6am.How we fix itRoute planning that groups jobs by area and window, then pushes each truck its run in drop order.
- The problemIt doesn't fit on the truckA wardrobe, two sofas and a fridge don't fit and you find out at the loading dock.How we fix itCubic and weight per item so trucks are loaded by what fits, last drop on first.
- The problemExtras agreed then forgottenAssembly, old mattress removal and packaging takeaway get agreed on the phone and never make it to the crew.How we fix itAdd-ons priced at booking, shown on the driver's job and billed automatically.
- The problemDamage turns into weeks of emailsA scratched leg becomes a long thread between the store, the customer and the crew.How we fix itDamage reports with photos linked to the job so claims, returns and repairs are tracked in one place.
- The problemMonth end invoicing by handHundreds of jobs matched to retailers line by line before anything goes into Xero.How we fix itJobs priced from each retailer's rate card and invoiced straight into Xero or MYOB.
02What we build
Solutions
What we build for furniture delivery companies. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
SMS reminders & live ETA
Booking confirmations, day-before reminders, 'on our way' texts and a live map link on the day.
Retailer portal
Stores book jobs, see status and ETAs, download signed POD and raise issues without picking up the phone.
Job import
Jobs pulled from retailer spreadsheets, emails or Shopify and WooCommerce stores so nobody retypes orders.
Crew scheduling
Drivers and offsiders rostered to trucks, with two-person jobs matched to two-person crews.
Route planning & run sheets
Runs built by area, window and truck, then pushed to the driver app in drop order.
Truck loading & capacity
Cubic and weight per item, load lists in reverse drop order and warnings before a truck is overbooked.
Driver app
Today's run, customer notes, access details, navigation and one-tap calls on the driver's phone.
Digital POD
Signatures, placement and condition photos and timestamps, sent to the retailer the moment the job's done.
Access & site details
Stairs, lifts, parking, door widths and photos captured at booking so the crew knows what's coming.
Assembly & add-ons
Assembly, room of choice, rubbish removal and old furniture takeaway priced and tracked per job.
Damage, returns & claims
Photo damage reports, pickups for returns and repairs and a clear trail for every claim.
Warehouse & depot stock
What's arrived from each retailer, what's waiting for a booking and what's on which truck.
Retailer invoicing
Rate cards per retailer, surcharges for stairs and two-person jobs and invoices into Xero or MYOB.
A website that books jobs
Quick on mobile, with quote requests and retailer sign-ups, built to rank for 'furniture delivery near me'.
03The systems
The big ones
Your whole delivery run, on one system.
These are the systems furniture delivery companies ask us about most. Each one works on its own and they get properly clever when they're joined up.
Delivery windows
Customers pick the window. You keep the runs tidy.
When a job comes in the customer gets a link to choose a window, but only from slots that make sense for your routes and crews. They answer the access questions at the same time and get reminders right up to the knock on the door.
- Two-hour windows customers pick themselves
- Slots limited by area and truck capacity
- Access questions and photos at booking
- Confirm or reschedule by SMS
- Day-before and on-the-way texts
- Live ETA map link on the day
- Reschedule frees the slot straight away
- Add-ons like assembly chosen up front
Retailer portal
Stores see everything. Your phone goes quiet.
Every retailer you deliver for gets their own login. They book jobs one at a time or upload a batch, see where each delivery is up to and download signed POD with photos the moment it's done.
- Logins for each store and staff member
- Single jobs or bulk upload
- Status and ETA for every job
- Signed POD and photos on demand
- Issues and damage raised in the portal
- Their own rate card and surcharges
- Invoices and statements to download
- Notes passed straight to the crew
Crews & routes
Two-person jobs on two-person trucks.
Runs are built by area and window, then matched to trucks that have the space and the crew to handle them. Heavy items, stairs and assembly time all count toward the plan so the day actually works.
- Two-person jobs flagged automatically
- Drivers and offsiders rostered to trucks
- Runs grouped by area and window
- Cubic and weight per truck
- Load lists in reverse drop order
- Time allowed for stairs and assembly
- Drag and drop changes on the day
- Overbooked truck warnings
Driver app & POD
Signed, photographed and sent before they reach the truck.
Drivers get the run on their phone with the address, access notes and what's going in which room. At the door they capture a signature and placement photos. The retailer and the customer get the POD straight away.
- Today's run in drop order
- Navigation and one-tap calls
- Access notes and customer photos
- Item checklists per job
- Signatures on the phone
- Placement and condition photos
- Works without signal and syncs later
- POD emailed to retailer and customer
Claims & invoicing
Damage sorted fast. Invoices that write themselves.
When something gets scratched the photos are already on the job, so claims get settled on evidence instead of emails. Every finished job is priced from the retailer's rate card and invoiced into your accounts.
- Photo damage reports from the field
- Claims linked to the original POD
- Return and repair pickups booked
- Rate cards per retailer
- Stairs and two-person surcharges
- Redelivery fees applied automatically
- Invoices into Xero or MYOB
- Monthly statements per retailer
04How it changes
Before and after
A sofa delivery, wolloped.
Here's how a single three-seater could change. Every delivery business runs differently, so we map yours first.
Before
- Retailer emails the job over and someone retypes it
- Customer is told 'between 7 and 5'
- Crew turns up to three flights of stairs and no lift
- Customer has ducked out to the shops
- Sofa goes back to the depot for redelivery
- Retailer rings asking where it is
After
- Retailer books the job in the portal
- Customer picks 10 to 12 and notes the stairs
- Two-person crew assigned with the right gear
- Reminder sent the day before plus an 'on our way' text
- Delivered, signed and photographed in the lounge room
- Retailer sees the POD before the truck leaves the street
05Services
Everything under one roof
Software, websites and systems for furniture delivery companies.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for furniture delivery companies
Built around how your furniture delivery business actually runs: customer window booking, sMS reminders & live ETA and the admin in between, in one system you own.
Websites for furniture delivery companies
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Furniture delivery business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for furniture delivery companies
Retailer portal and job import: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your furniture delivery business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside delivery platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Stripe
- Square
- Shopify
- WooCommerce
- Maropost Commerce Cloud
- Google Maps
- Twilio SMS
- Microsoft 365
- Google Workspace
- OptimoRoute
- Circuit
- Detrack
- Shippit
- Deputy
- Australia Post
- Sendle
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your furniture delivery business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We ride along on a run, sit in on dispatch and talk to your retailers, then work out where the time and money actually leak.
- 02
Archi-tech
We plan it before writing code: your windows, crews, trucks, retailers, access rules, POD, invoicing, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually customer windows and reminders first so missed deliveries drop quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things furniture delivery companies ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can retailers book deliveries for their customers?
Yes. Retailers book jobs in their portal and the customer gets a link to pick their own window. The retailer sees it confirmed without making a call.
Can customers really pick a window without wrecking our runs?
Yes. They only see slots that fit your routes, truck capacity and crews for that area. If a day is full it simply isn't offered.
How does it handle two-person jobs?
Items or jobs are flagged as two-person and the planner only puts them on trucks with two crew rostered. Stairs and assembly time are allowed for too.
Does the driver app work without phone signal?
Yes. Drivers can capture signatures and photos in a basement or a dead spot and it all syncs once they're back in range.
We already use a route planner. Do we have to switch?
No. If OptimoRoute, Circuit or another tool is doing its job we build around it with the windows, retailer portal, POD and invoicing. If it's holding you back we'll show you what replacing it would involve before anything changes.
How much does a furniture delivery system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
We build in stages. Customer windows and SMS reminders can come first so you get a win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most furniture delivery companies we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a furniture delivery business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.