Shipment milestones
From origin to door.
Shipment tracking, documents & customs status portals
Freight forwarders: clients see their shipments without calling. Documents and status in one portal.
Clients emailing for shipment updates, documents in inboxes and customs status by phone. We build client portals for freight forwarders.
Looking for freight forwarder client portal software?
Forwarding clients want visibility. We build portals with shipment milestones, documents and customs status.
Wollopit builds booking, dispatch, tracking and proof-of-delivery systems for freight forwarders around how your runs actually work. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers, so the office, the drivers and the customers see the same thing.
01The problems
What we hear from freight forwarders
Does your freight forwarding business have these problems? Here's how we'd fix them.
Most freight forwarders we talk to are running dispatch on phone calls and whiteboards, then chasing paperwork to invoice.
- The problemUpdate emailsConstant.How we fix itShipment milestones.
- The problemDocuments in inboxesLost.How we fix itDocument portal.
- The problemCustoms statusBy phone.How we fix itCustoms status updates.
- The problemQuotesBy email.How we fix itQuote requests.
- The problemInvoicesQuestions.How we fix itInvoice access.
- The problemSupplier coordinationMessy.How we fix itSupplier updates.
02What we build
Solutions
What we build for freight forwarders. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Document portal
Bills and invoices.
Customs status
Clearance updates.
Quote requests
Structured.
Invoice access
History.
Supplier updates
Pickup coordination.
03How it changes
Before and after
A container on the water, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Client emails for update
- Check the line website
- Reply by email
- Docs resent
After
- Client checks portal
- Milestone shown
- Docs available
- No email needed
04Services
Everything under one roof
Software, websites and systems for freight forwarders.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for freight forwarders
Built around how your freight forwarding business actually runs: shipment milestones, document portal and the admin in between, in one system you own.
Websites for freight forwarders
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Freight forwarding business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for freight forwarders
Customs status and quote requests: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Google Maps so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your freight forwarding business, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Google Maps
- Australia Post
- Sendle
- StarShipIt
- Twilio SMS
- Microsoft 365
- Stripe
- Google Workspace
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your freight forwarding business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things freight forwarders ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it pull updates from shipping lines?
Where tracking data is available, yes. Otherwise staff update milestones.
How much does it cost?
It depends on what you need, so we quote up front once we understand your freight forwarding business. No surprise invoices, no lock-in and you own what we build.
Do drivers need special devices?
No. Driver tools run on the phones they already carry, with big buttons, photos and signatures that sync when there's signal.
Can customers track their job?
Yes. Customers can get a live tracking link, ETA texts and proof of delivery without ringing the office.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most freight forwarders we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a freight forwarding business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.