Client shipment portal
Every shipment a client has in one login: milestones, ETAs, containers, documents, customs status and invoices.
Freight forwarder software: tracking, docs & customs portals
Freight forwarders: clients see their shipments without calling. Fewer emails, faster clearances.
Clients email five times a day asking where their container is. Commercial invoices sit in someone's inbox and customs status gets passed on by phone. We build client portals, document hubs and customs status systems for freight forwarders that sit alongside your forwarding software, then we host them and look after them.
Looking for freight forwarder software that stops the "where's my container?" emails?
A forwarding business runs on a hundred small updates a day. The vessel's slipped two days, the arrival notice is in, the entry's lodged, biosecurity wants a fumigation certificate and the client wants to know if their stock lands before the long weekend. Most of that gets checked on a shipping line website, typed into an email and sent one client at a time. Your best operators spend half the day being a human tracking page.
Wollopit builds custom software for freight forwarders and customs brokers around how your desk actually works. Clients log in and see milestones, documents, customs status and invoices for every shipment. Suppliers and origin agents upload paperwork themselves. Quotes come in structured and free time counts down before demurrage bites. We connect to the forwarding system you rely on, so nobody types the same job in twice. Then we host it and look after it on our own servers.
01The problems
What we hear from freight forwarders
Does your freight forwarding business have these problems? Here's how we'd fix them.
Most forwarders we talk to know their trade lanes inside out. What drains them is the endless chasing, re-sending and ringing around that sits between booking a shipment and delivering it.
- The problem"Where's my container?" all dayClients email and ring for updates. Someone checks the line's website, then types the same answer they typed yesterday.How we fix itA client portal with milestones for every shipment, pulled from carrier tracking where available, plus automatic emails when an ETA moves.
- The problemDocuments lost in inboxesCommercial invoices, packing lists, bills of lading and arrival notices spread across three shared inboxes and a desktop folder.How we fix itA document hub on every shipment. Clients and staff upload and download in one place, with a checklist showing what's still missing.
- The problemCustoms status passed on by phone"Has it cleared yet?" gets asked ten times before the entry is even lodged.How we fix itCustoms status on each shipment: docs received, entry lodged, held, released. Clients see it live and get a heads-up when duty is owed.
- The problemBiosecurity holds catch clients outA BMSB season shipment lands without a treatment certificate and sits at the wharf while everyone scrambles.How we fix itBiosecurity flags by commodity and origin, seasonal document checklists and alerts to the client before the ship arrives.
- The problemSuppliers who never send the paperworkChasing an overseas shipper for a commercial invoice by email across three time zones.How we fix itSupplier and origin agent logins to upload documents and confirm cargo ready dates, with automatic reminders until it's in.
- The problemQuotes buried in email chainsHalf the details missing, rates copied from a spreadsheet and nobody knows which quotes turned into jobs.How we fix itA structured quote request form, a rate builder for your team and quotes clients can accept online to start a booking.
- The problemDemurrage and detention blowoutsA container sits a few days too long, nobody notices the free time ran out and the bill lands weeks later.How we fix itFree time countdowns on every container, alerts before storage and detention start and dehire reminders for the transport side.
- The problemDelivery bookings by ring-aroundOnce it's cleared someone rings the client for receiving hours, then the carrier, then the client again.How we fix itClients pick a delivery window in the portal. The carrier gets the booking and the POD lands back on the shipment.
- The problemInvoice questions that never end"What's this charge?" and "Can you resend that invoice?" every week, with duty and GST lumped in together.How we fix itInvoices and disbursements on each shipment with duty, GST and charges split out, online payment and a sync to Xero or MYOB.
- The problemTyping every job in twiceBookings keyed into the forwarding system, then again into a spreadsheet so the team can see what's happening.How we fix itWe connect to your forwarding software so data is entered once and the portal and dashboards stay in step.
- The problemNobody sees what's at riskA shipment heading for trouble only surfaces when the client rings angry.How we fix itAn ops dashboard sorted by ETA and exceptions: missing docs, holds, rolled bookings and free time running out.
02What we build
Solutions
What we build for freight forwarders. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Milestone tracking
Booked, loaded, departed, arrived, cleared and delivered, pulled from carrier tracking where it exists and updated by staff where it doesn't.
Automatic client updates
Emails or SMS when an ETA changes, a vessel arrives or an entry clears. Clients choose what they want to hear about.
Document hub
Bills of lading, commercial invoices, packing lists, certificates and arrival notices stored on the shipment with version history.
Customs status tracker
Entry stages, holds, duty and GST owed and release times shown to clients without a phone call.
Biosecurity checklists
Commodity and origin flags, BMSB season reminders, treatment certificates and inspection status on each job.
Supplier & origin agent logins
Overseas shippers and agents upload documents, confirm cargo ready dates and see what's still needed.
Quote requests & rate builder
Structured enquiry forms, rates and surcharges in one place and quotes clients accept online.
Booking forms
Clients book from an accepted quote or a standing lane, with the details your ops team needs first time.
Free time & demurrage alerts
Countdowns per container, warnings before storage and detention start and dehire reminders.
Delivery bookings & PODs
Receiving windows chosen by the client, bookings sent to carriers and proof of delivery back on the shipment.
Invoices & online payments
Invoices and disbursements per shipment, duty split out, card payments through Stripe and sync to Xero or MYOB.
Ops exceptions dashboard
Every live job sorted by ETA with missing docs, holds and rolled bookings flagged for the team.
Forwarding system integration
Jobs, milestones and documents flowing to and from CargoWise or the system you already use.
A website that wins freight
Quick on mobile, clear about your lanes and services, with quote requests and client login built in.
03The systems
The big ones
Your whole forwarding desk, visible to the people who need it.
These are the systems forwarders and customs brokers ask us about most. Each works on its own. Joined up, they take most of the chasing out of the day.
Client portal & tracking
Clients check the portal, not your inbox.
Every client gets a login showing their live shipments, milestones and ETAs. Updates come from carrier tracking where it's available and from your team where it isn't. When something moves, the client hears about it automatically.
- Live shipments per client account
- Milestones from origin to door
- Carrier tracking where available
- Staff milestone updates in one click
- ETA change alerts by email or SMS
- Container and vessel details
- Multiple users per client company
- Shipment history and search
- Export shipment lists to Excel
- Your branding on the portal
Document hub
Every document on the shipment it belongs to.
Bills, invoices, packing lists and certificates live on the job, not in someone's inbox. Clients, suppliers and your team upload to the same place. A checklist shows exactly what's missing before it holds anything up.
- Documents stored per shipment
- Client and supplier uploads
- Required docs checklist by job type
- Missing document reminders
- Version history on every file
- Arrival notices and delivery orders
- Certificates of origin and treatment
- Secure links instead of attachments
- Search across every shipment
- Linked to your forwarding system
Customs & biosecurity
"Has it cleared?" answered before they ask.
Each shipment shows where it sits in clearance, from docs received to released. Biosecurity requirements are flagged early by commodity and origin. Clients know when duty is owed and what's needed to get their goods moving.
- Clearance stages on every job
- Holds and inspections flagged
- Duty and GST shown before release
- Pay duty online to speed release
- BMSB season reminders
- Commodity and origin flags
- Treatment certificate checks
- Alerts to clients on holds
- Broker notes visible to staff only
- Clearance times per client
Quotes & bookings
Quote requests that arrive with everything you need.
Clients and prospects fill in a structured request with origin, destination, cargo, Incoterms and dates. Your team builds the quote from current rates and surcharges. Clients accept online and it turns into a booking without retyping.
- Structured quote request form
- Sea, air and road options
- Incoterms and cargo details captured
- Rates and surcharges in one place
- Branded quote PDFs
- Accept online to start a booking
- Quote expiry reminders
- Won and lost tracking
- Standing lanes for regular clients
- Bookings pushed to your ops system
Free time, delivery & invoicing
Delivered, dehired and paid without the ring-around.
Free time counts down on every container so storage and detention never sneak up on you. Clients book their own delivery window and PODs come straight back to the shipment. Invoices show every charge clearly and sync to your accounts.
- Free time countdown per container
- Storage and detention warnings
- Dehire reminders for transport
- Client delivery window bookings
- Carrier booking notifications
- PODs attached to the shipment
- Invoices and disbursements per job
- Duty, GST and charges split out
- Online payment through Stripe
- Sync to Xero or MYOB
04How it changes
Before and after
A container on the water, wolloped.
Here's how a vessel delay could play out differently. Every forwarder is different, so we map yours first.
Before
- The line pushes the ETA back three days
- Nobody notices until a client emails asking
- Check the carrier website and copy the new date
- Email each client on the vessel one by one
- Re-send the arrival notice someone lost
- Ring the transport company to move the delivery
After
- The new ETA lands on the shipment from carrier tracking
- Every client on that vessel gets an automatic update
- Their portal shows the new date and the documents
- Missing paperwork is flagged with days to spare
- The client picks a new delivery window themselves
- Your team spends the morning on exceptions, not emails
05Services
Everything under one roof
Software, websites and systems for freight forwarders.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for freight forwarders
Built around how your freight forwarding business actually runs: client shipment portal, milestone tracking and the admin in between, in one system you own.
Websites for freight forwarders
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Freight forwarding business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for freight forwarders
Automatic client updates and document hub: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect CargoWise, Magaya and Integrated Cargo System so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your freight forwarding business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to your forwarding system and the tools you rely on. We work alongside platforms you're happy with or replace the ones holding you back.
- CargoWise
- Magaya
- Integrated Cargo System
- BICON
- 1-Stop
- MarineTraffic
- Xero
- MYOB
- Stripe
- Microsoft 365
- Google Workspace
- Twilio SMS
- DocuSign
- HubSpot
- Google Maps
- Australia Post
- Sendle
- StarShipIt
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your freight forwarding business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit with your ops and customs team, follow a few shipments from booking to delivery and work out where the chasing and retyping really happens.
- 02
Archi-tech
We plan it before writing code: your clients, shipment milestones, documents, customs stages, forwarding system links, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the client portal or document hub first, so the update emails drop off quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things freight forwarders ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it pull updates from shipping lines and airlines?
Where carrier tracking data is available, yes. We bring it into the shipment automatically. Where it isn't, your team updates milestones in a click and clients still see it straight away.
We use CargoWise. Do we have to switch?
No. If CargoWise or another forwarding system is running your jobs well, we build around it. The portal, documents, customs status and alerts sit on top so nothing gets entered twice. If something's holding you back, we'll show you what changing it would involve first.
Can clients see customs status without seeing our internal notes?
Yes. Clients see the clearance stage, holds and duty owing in plain English. Broker notes and internal comments stay visible to your team only.
Can overseas suppliers and agents use it?
Yes. Suppliers and origin agents get their own login to upload documents and confirm cargo ready dates. They only see the shipments they're part of.
Are client documents kept secure?
Yes. Every user has their own login and only sees their own shipments. Documents are shared by secure link instead of email attachments and the system is hosted on our managed servers.
Can it warn us before demurrage and detention kick in?
Yes. Free time counts down on every container and alerts go to your team and the client before storage or detention starts.
How much does a freight forwarding system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller pieces like a quote request form or document hub can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most freight forwarders we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a freight forwarding business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.