Online booking portal
Customers book pickups, add multiple drops, upload labels and pay by card or charge to their account.
Courier software: dispatch, driver apps & customer tracking
Couriers: dispatch the nearest driver, notify the customer. More drops, fewer phone calls.
Jobs come in by phone, get written on a whiteboard and go out to drivers by text. Then customers ring to ask where their parcel is and the signed run sheet goes missing in a ute. We build dispatch boards, driver apps, customer tracking and account billing for courier businesses that all talk to each other. Then we host them and look after them.
Looking for courier dispatch software that keeps up with a Friday afternoon?
Courier work never stops. Same-day jobs land while drivers are already out, account customers want things picked up in ten minutes and somebody always needs a signature they swear they gave. Most courier businesses run on a phone, a whiteboard, a group chat full of 'picked up' texts and a month-end spreadsheet that takes the owner all weekend.
Wollopit builds custom courier software around how your business actually runs. Customers book and get a price online. Jobs land on a live dispatch board and go to the nearest driver's phone in one drag. Customers get an SMS with a tracking link, drivers capture photos and signatures at the door and every completed job is priced and ready to invoice in Xero or MYOB. We connect what already works, replace what doesn't and look after the lot on our own servers.
01The problems
What we hear from couriers
Does your courier business have these problems? Here's how we'd fix them.
Most couriers we talk to are great at moving stuff fast and run the office on memory, phone calls and a whiteboard. It holds up until the phones start ringing at 3pm on a Friday.
- The problemDispatching by phoneJobs get scribbled on a whiteboard, then the dispatcher rings round drivers to find out who's close and who's got room.How we fix itA live dispatch board with every job and every driver on a map. Drag a job onto the nearest driver and it lands in their app.
- The problemNobody knows where the drivers areA customer wants an urgent pickup and you're guessing whether Dave is still in the city or halfway up the highway.How we fix itLive driver locations from the driver app, so you can see who's nearest, who's empty and who's running behind.
- The problemDriver updates by text'Picked up', 'stuck in traffic' and 'no one home' messages pile up in the dispatcher's phone with no job attached.How we fix itOne-tap job statuses in the driver app. Picked up, on the way, delivered or failed, all logged against the job with a time stamp.
- The problemCustomers chasing ETAsHalf the phone calls are people asking where their delivery is. Every one pulls the dispatcher off the board.How we fix itAutomatic SMS and email updates with a live tracking link and ETA, so customers stop ringing to ask.
- The problemProof of delivery on paperRun sheets get signed, crumpled and lost. When a customer says it never arrived you've got nothing to show them.How we fix itDigital POD with signature, photos, GPS and a time stamp, emailed to the customer the moment the job closes.
- The problemQuoting over the phoneEvery price is worked out on the spot from memory and a map, so two customers get two different prices for the same run.How we fix itAn online quote calculator by distance, size, weight and urgency that turns straight into a booking.
- The problemMonth-end invoicing takes all weekendAccount customers are billed by retyping run sheets into Xero, with waiting time and extras forgotten along the way.How we fix itEvery completed job is priced as it closes. Monthly statements and invoices go into Xero or MYOB with the PODs attached.
- The problemMulti-drop runs planned in your headThe afternoon run is sequenced by whoever knows the suburbs best and it falls apart when they're off sick.How we fix itRoute planning that sequences multi-drop runs, respects time windows and pushes the order to the driver's phone.
- The problemContractor pay on a spreadsheetOwner-drivers are paid on a percentage or per drop, worked out by hand every fortnight and argued about every fortnight.How we fix itDriver pay calculated from completed jobs with recipient-created tax invoices ready to approve and pay.
- The problemFailed deliveries cost you twiceNobody's home, the driver brings it back and the redelivery never gets charged.How we fix itA failed delivery workflow with photo evidence, an SMS for the customer to rebook and a futile fee added to the job.
- The problemDriver paperwork everywhereLicences, rego, insurance and vehicle checks live in a folder, in an inbox or nowhere at all.How we fix itDriver and vehicle records with expiry alerts and pre-start checks done in the app before the first job.
- The problemOnline shop orders arrive by emailRetail customers forward their Shopify orders and someone types every address in by hand.How we fix itShop and API integrations so your customers' orders become jobs on your board without anyone retyping a thing.
02What we build
Solutions
What we build for couriers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Instant quote calculator
Prices by distance, vehicle size, weight and urgency with your own rate cards, surcharges and after-hours rates.
Live dispatch board
Every job and driver on one screen and a map. Drag to assign, spot late jobs and reassign in seconds.
Driver app
Jobs, navigation, one-tap statuses, barcode scans and POD on the driver's own phone. Works with patchy signal.
Route planning
Multi-drop runs sequenced by time window and location, then pushed to the driver in the right order.
Customer tracking & notifications
SMS and email updates with a live tracking link, ETA and a 'delivered' message with the POD.
Digital proof of delivery
Signatures, photos, recipient names, GPS and time stamps stored against every job and easy to find.
Account customer portal
Business customers book, track, download PODs and see their invoices without ringing the office.
Account billing & invoicing
Jobs priced as they close, waiting time and extras captured and monthly invoices into Xero or MYOB.
Driver pay & RCTIs
Percentage, per drop or hourly pay worked out from completed jobs with recipient-created tax invoices.
Fleet & driver compliance
Licences, rego, insurance and pre-start checks with expiry alerts before anything lapses.
Shop & API integrations
Shopify and WooCommerce orders or your customers' own systems feeding jobs straight onto the board.
A courier website that books
Fast on mobile with instant quotes and online booking, built to rank for 'courier near me' and your area.
03The systems
The big ones
Your whole courier business, on one system.
These are the systems couriers ask us about most. Each one works on its own and they get properly clever when they're joined up.
Dispatch board
Every job. Every driver. One screen.
New bookings drop onto a live board the moment they come in, whether by phone, the website or a customer's shop. See every driver on a map, drag the job to the nearest one and it's in their app before you've hung up the phone.
- Live map of every driver
- Drag and drop job assignment
- Nearest driver suggestions
- Vehicle size and capacity matching
- Late and at-risk job alerts
- Reassign jobs in one move
- Phone jobs entered in seconds
- Same-day, urgent and scheduled jobs
- Multiple dispatchers at once
- Job history and full audit trail
Driver app
Everything the driver needs, on their own phone.
Drivers see their jobs in order, tap to navigate and update the status with one thumb. Signatures, photos and barcode scans are captured at the door, so the office knows what's happened without a single text.
- Jobs in run order
- One-tap navigation
- Picked up, delivered or failed statuses
- Signature and photo POD
- Barcode and label scanning
- Works offline and syncs later
- Pre-start vehicle checks
- Notes and gate codes per address
- Works on iPhone and Android
- Contractors use their own phones
Tracking & notifications
Customers know where it is. So they stop ringing.
Every customer gets a text when the job is booked, when the driver's on the way and when it's delivered. The tracking link shows a live ETA and the delivered message includes the POD, so the office phone finally goes quiet.
- Booking confirmation SMS and email
- 'Driver on the way' alerts
- Live tracking link and ETA
- Delivered message with POD
- Failed delivery rebooking link
- Safe drop and delivery instructions
- Your branding on every message
- Sender and receiver both notified
- Choose which updates each account gets
- Message history on every job
Bookings & quotes
Price it, book it and pay for it online.
Customers get an instant price from your own rate cards, then book and pay or charge to account in a couple of minutes. Business customers get their own portal with saved addresses, their pricing and every POD they've ever had.
- Instant quotes by distance and size
- Your rate cards and surcharges
- Urgent, same-day and scheduled options
- Card payments with Stripe
- Charge to account for business customers
- Saved addresses and contacts
- Multi-drop bookings
- Bulk upload from a spreadsheet
- POD and invoice downloads
- Shopify and WooCommerce orders as jobs
Billing & driver pay
Month-end done before the month ends.
Every job is priced the moment it closes, with waiting time, extra drops and futile fees added automatically. Invoices go into Xero or MYOB with PODs attached and contractor pay is worked out from the same jobs, so nobody argues about the numbers.
- Jobs priced as they close
- Waiting time and extras captured
- Futile and redelivery fees
- Monthly statements for accounts
- Invoices into Xero or MYOB
- PODs attached to every line
- Card payments reconciled
- Contractor pay by percentage or drop
- Recipient-created tax invoices
- Revenue per driver, vehicle and customer
04How it changes
Before and after
A Friday afternoon rush, wolloped.
Here's how an urgent 3pm job could change. Every courier business is different, so we map yours first.
Before
- Customer rings for an urgent pickup
- Dispatcher writes it on the whiteboard
- Ring three drivers to find who's close
- Driver texts 'picked up' with no job number
- Customer rings twice asking for an ETA
- Signed run sheet lost before month end
After
- Customer books and gets a price online
- Job lands on the dispatch board
- Drag it to the nearest empty van
- Driver taps picked up in the app
- Customer gets a tracking link and live ETA
- POD emailed and the job is ready to invoice
05Services
Everything under one roof
Software, websites and systems for couriers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for couriers
Built around how your courier business actually runs: online booking portal, instant quote calculator and the admin in between, in one system you own.
Websites for couriers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Courier business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for couriers
Live dispatch board and driver app: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your courier business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Stripe
- GoCardless
- Google Maps
- Australia Post
- Sendle
- StarShipIt
- Shippit
- MachShip
- CartonCloud
- Detrack
- Circuit
- Shopify
- WooCommerce
- Twilio SMS
- Microsoft 365
- Google Workspace
- Deputy
- Employment Hero
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your courier business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit with your dispatcher on a busy afternoon, ride along with a driver and go through month-end with you to see what's really slowing things down.
- 02
Archi-tech
We plan it before writing code: your bookings, rate cards, dispatch, driver app, notifications, billing, driver pay, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before the next Friday rush.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks mid-run you call the people who built it.
08Questions
FAQ
Things couriers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can customers book and pay for jobs online?
Yes. Customers get an instant price from your rate cards, then book and pay by card. Business customers can charge to their account and track every job from their own portal.
Can customers track their delivery live?
Yes. They get an SMS or email with a tracking link showing where the driver is and a live ETA, then a delivered message with the proof of delivery.
Our drivers are contractors on their own phones. Will that work?
Yes. The driver app runs on iPhone and Android, so contractors use their own phones. It keeps working with patchy signal and syncs when they're back in range.
Does digital proof of delivery actually help with disputes?
That's the idea. Every delivery has a signature or photo, the recipient's name, GPS location and a time stamp, so you can send proof in seconds instead of hunting for a run sheet.
Can it work out contractor pay?
Yes. Pay is calculated from completed jobs by percentage, per drop or hourly, with recipient-created tax invoices ready for you to approve and pay.
Can our customers' Shopify orders come straight in?
Yes. We can connect Shopify, WooCommerce or a customer's own system so their orders become jobs on your board without anyone retyping addresses.
We already use a dispatch app. Do we have to switch?
No. If something is doing its job we build around it and fill the gaps, like billing, driver pay or a customer portal. If it's holding you back we'll show you what replacing it would involve before anything changes.
How much does a courier system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online quotes or customer notifications can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most couriers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a courier business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.