Garment tagging & tracking
Every item tagged at drop-off and scanned through cleaning, pressing, alterations and assembly.
Dry cleaning software: garment tracking & ready alerts
Dry cleaners: every garment tracked, every customer told. Press more, chase less.
Paper tickets get lost, the phone rings all day with "is my suit ready?" and the back rack is full of shirts nobody's coming back for. We build dry cleaning systems that tag and track every item, text customers when it's ready and actually get it collected. Then we host them and look after them.
Looking for dry cleaning software that tracks every garment and gets it collected?
A dry cleaner handles hundreds of items a week, each with its own stain, its own care label and its own nervous owner. A wedding dress, a dozen work shirts on a hanger and a doona that won't fit the machine all come through the same counter. Most shops run it on carbon-copy tickets, a docket book and the memory of whoever was on the counter that morning. Then a ticket goes missing, a pen mark doesn't get noted and the customer is back at the counter asking why.
Wollopit builds custom dry cleaning software around how your shop actually runs. Every item is tagged at drop-off with its care notes and photos, tracked through cleaning, pressing and alterations, then a text goes out the moment it hits the rack. Business accounts get one invoice a month. Pickup and delivery runs plan themselves. Uncollected items get reminded, then dealt with properly. We connect the POS and accounting tools you already like and look after the lot on our own servers, so you can get back to the pressing.
01The problems
What we hear from dry cleaners
Does your dry cleaner have these problems? Here's how we'd fix them.
Most dry cleaners we talk to are brilliant at getting a red wine stain out of silk. The paperwork around it is the bit that's stained.
- The problemLost ticketsThe customer lost the pink docket, so now it's a hunt through the rack while three people wait at the counter.How we fix itDigital tickets linked to their phone number. Look them up in seconds and they get a copy by text.
- The problem"Is it ready yet?" callsThe phone rings all day with people checking on a suit, usually while you're mid-press.How we fix itA ready text goes out the moment the order is racked, with the ticket number, rack spot and opening hours.
- The problemRacks full of forgotten garmentsMonths-old shirts and coats take up rail space and nobody knows when to chase or what you're allowed to do with them.How we fix itAutomatic reminder sequences at 7, 30 and 60 days, then a clear final notice that matches your terms.
- The problemCare notes go missingThe "missing button" or "watch the beading" note was on the ticket stub that fell off at the plant.How we fix itCare instructions, stains and damage photos saved against each garment and shown at every station.
- The problemPre-existing damage disputesA customer swears the tear wasn't there when they dropped it off and you've got nothing to show them.How we fix itPhotos taken at drop-off and a damage note they acknowledge on the ticket, so the conversation is short.
- The problemItems mixed up between ordersTwo navy suits, two similar names and one very unhappy barrister.How we fix itBarcode or heat-seal tags per item and a scan at assembly so an order can't be bagged short or with someone else's jacket.
- The problemBusiness accounts invoiced by handHotels, restaurants and offices drop bags all month and someone retypes the lot into Xero at month end.How we fix itBusiness accounts with their own pricing, staff under one account and a monthly invoice straight into Xero or MYOB.
- The problemPickup and delivery by phoneCustomers want collection from home or work, so you're juggling texts, a diary and a driver who doesn't know the order.How we fix itOnline pickup booking by suburb and time window, with a driver run sheet and proof of delivery on a phone.
- The problemAlterations tracked on a sticky noteHems, zips and take-ins go to the seamstress with a pinned note and come back whenever.How we fix itAlterations added to the order with their own price, ready date and a seamstress queue.
- The problemSpecial items quoted on the flyWedding gowns, leather, rugs and doonas get a different price every time depending on who's on.How we fix itA price list for specialty items with set quotes, deposits and longer turnaround dates built in.
02What we build
Solutions
What we build for dry cleaners. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Ready-to-collect texts
An SMS the moment an order is racked, with ticket number, total and opening hours.
Digital tickets
Look up any order by phone number or name. No more lost dockets.
Uncollected item reminders
Staged reminders, final notices and a report of what's ready to clear from the rack.
Care notes & damage photos
Stains, fabric warnings and pre-existing damage logged per garment with photos.
Counter POS & price list
Shirts, suits, dresses, doonas and specialty items priced in a few taps, linked to Square, Lightspeed or Tyro.
Alterations & repairs
Hems, zips and take-ins on the same order with their own pricing, ready dates and a seamstress queue.
Pickup & delivery booking
Customers book collection online by suburb and time slot, with driver run sheets and proof of delivery.
Business & hotel accounts
Account pricing, staff cards, purchase order numbers and a monthly invoice to Xero or MYOB.
Wedding & specialty quotes
Gowns, leather, suede, rugs and curtains quoted properly with deposits and preservation boxing.
Loyalty & prepaid credit
Points, prepaid bundles and a member card so regulars keep coming back to you.
Drop box & after-hours lockers
Customers drop and collect out of hours with a code sent by text.
Reviews & reminders
A review request after collection and seasonal nudges for winter coats and doonas.
A website that gets found
Quick on mobile, with prices, hours and online pickup booking, built to rank for 'dry cleaner near me'.
03The systems
The big ones
Your whole shop, on one system.
These are the systems dry cleaners ask us about most. Each one works on its own and they get properly clever when they're joined up.
Garment tracking
Every item tagged. Every item found.
Each garment gets a tag at the counter with its care notes and photos attached. Scan it through cleaning, spotting, pressing and assembly and you always know where it is. An order can't be bagged until every piece is scanned in.
- Barcode or heat-seal tags per item
- Scan at each station
- Care notes shown at every scan
- Drop-off photos for stains and damage
- Assembly check so nothing's bagged short
- Rack spot recorded for quick pickup
- Search by name, phone or ticket
- Split orders when one item runs late
- Works on a tablet at the counter
Ready alerts & reminders
Customers know it's ready. Racks stay clear.
A text goes out the second an order is racked, so the phone stops ringing. Anything not collected gets polite reminders on a schedule, then a final notice that matches your terms. You see exactly what's been sitting there and for how long.
- Ready texts sent automatically
- Ticket number and total in the text
- Reminders at 7, 30 and 60 days
- Final notice matching your terms
- Uncollected items report by age
- Pay online before they come in
- Two-way SMS for quick replies
- Opening hours and holiday notices
Pickup & delivery
Collection and drop-off that books itself.
Customers pick a time slot online and the order is waiting in the system before the driver arrives. Runs are grouped by suburb, the driver sees everything on their phone and customers get a text when they're on the way.
- Online booking by suburb and time slot
- Recurring weekly pickups
- Driver run sheets on a phone
- On-the-way texts for customers
- Photo proof of delivery
- Delivery fees and free delivery thresholds
- Card on file for easy payment
- Garment bags tracked in and out
Business accounts
Hotels, cafés and offices on one monthly invoice.
Business customers get their own pricing and a running account instead of paying at the counter every time. Staff can drop under the company name, purchase order numbers get captured and one invoice lands in Xero or MYOB at month end.
- Account pricing per business
- Multiple staff under one account
- Purchase order numbers on orders
- Monthly invoices to Xero or MYOB
- Statements and overdue reminders
- Account login to see orders
- Uniform and linen counts per drop
- Credit limits and account holds
04How it changes
Before and after
A full rack, wolloped.
Here's how a busy Monday at the counter could change. Every shop is different, so we map yours first.
Before
- Customer lost their ticket and you're digging through the rack
- Phone rings mid-press asking if the suit is ready
- Care note fell off the ticket at the plant
- Back rail full of shirts from March
- Month-end spent retyping hotel dockets into Xero
After
- Look up the order by phone number in seconds
- A ready text went out the moment it was racked
- Care notes and photos show at every station
- Reminders went out on their own and the rail is clear
- Business invoices sent to Xero automatically
05Services
Everything under one roof
Software, websites and systems for dry cleaners.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for dry cleaners
Built around how your dry cleaner actually runs: garment tagging & tracking, ready-to-collect texts and the admin in between, in one system you own.
Websites for dry cleaners
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Dry cleaner system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for dry cleaners
Digital tickets and uncollected item reminders: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Square, Lightspeed and Tyro so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your dry cleaner, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside dry cleaning platforms you're happy with or replace the ones holding you back.
- Square
- Lightspeed
- Tyro
- Stripe
- Xero
- MYOB
- QuickBooks
- CleanCloud
- SPOT
- MessageMedia
- Google Business Profile
- Google Maps
- Mailchimp
- Klaviyo
- Shopify
- WooCommerce
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your dry cleaner: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at your counter and out the back, following a garment from drop-off to pickup to see where things slip.
- 02
Archi-tech
We plan it before writing code: your tags, price list, stations, alerts, accounts, delivery runs, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually tracking and ready texts first, so the phone goes quiet fast.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things dry cleaners ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it text customers when their order is ready?
Yes. As soon as an order is scanned onto the rack a text goes out with the ticket number, total and your hours. Customers can reply too.
What do we do about uncollected items?
The system sends staged reminders, then a final notice that matches your terms and conditions. You get a report of everything by age so you know what's ready to deal with.
Can it handle alterations too?
Yes. Alterations can be added to an order with their own pricing, ready dates and a queue for whoever does the sewing.
Do we need new tags or printers?
Not always. We can work with barcode labels, heat-seal tags or the printers you already have. If an upgrade makes sense we'll tell you why before you buy anything.
We already use dry cleaning software. Do we have to switch?
No. If CleanCloud, SPOT or your POS is doing its job, we build around it and add what's missing, like delivery runs or business invoicing. If it's holding you back, we'll show you what replacing it would involve first.
How much does a dry cleaning system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like ready texts or a pickup booking page can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most dry cleaners we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a dry cleaner problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.