Wash & fold ordering
Orders by weight or item with notes, preferences, a tag on every bag and a status board behind the counter.
Laundromat software: wash & fold, pickup & delivery
Laundromats: wash and fold, booked online. Fold more, chase less.
Wash and fold orders live on paper tickets, pickups get arranged by text, customers ring to ask if their bag's ready and a dryer can sit broken for days before anyone notices. We build laundromat systems that run the service side properly, then we host them and look after them.
Looking for laundromat software that runs wash and fold, pickups and the machines?
Self-serve machines pay the rent but the service side is where a laundromat grows: wash and fold, pickup and delivery, linen for Airbnb hosts and the odd king-size doona that won't fit in a home machine. Trouble is, that side usually runs on carbon-copy tickets, a phone full of texts and a scale with a calculator next to it. Bags get mixed up, drivers double back and nobody's quite sure who's paid.
Wollopit builds custom laundromat software around how your shop actually runs. Customers book a pickup online, bags get a tag at drop-off and the weight sets the price. A text goes out when it's folded and ready. Regulars sit on a weekly plan that bills itself and every machine has a QR code so faults reach you before the bad reviews do. We connect the payment system and tools you already use, then host and look after the lot.
01The problems
What we hear from laundromats
Does your laundromat have these problems? Here's how we'd fix them.
Most laundromat owners have the self-serve side sorted. It's the bags, the drivers and the phone that eat the day.
- The problemOrders on paper ticketsCarbon-copy tickets go missing, handwriting smudges and two blue bags end up on the wrong shelf.How we fix itDigital orders with a printed tag on every bag, a status for every stage and the customer's notes right there on screen.
- The problemPickups arranged by textCustomers message whenever they like, someone scribbles it down and the driver finds out at 7am which houses to hit.How we fix itOnline pickup and delivery booking with time windows, the suburbs you cover and a run sheet that builds itself.
- The problemWeighing and pricing by handBag on the scale, number on the calculator, minimum charge forgotten and the price written on a ticket.How we fix itWeigh at the counter and the price calculates itself, with minimums, add-ons and separate rates for doonas and linen.
- The problemCustomers ringing to checkThe phone rings all afternoon with 'is my washing ready yet?' while you're folding with both hands.How we fix itAn SMS goes out the moment an order's marked ready, with your hours and a link to pay.
- The problemMachines broken for daysA dryer stops heating, customers lose their money and the first you hear about it is a one-star review.How we fix itA QR code on every machine so customers report faults in seconds. You get an alert and the refund gets sorted.
- The problemNo idea which machines earnTakings land in one lump with no clue which washers are pulling their weight and which are dead weight.How we fix itMachine reports pulled from your payment system: starts, takings and downtime per machine, per day.
- The problemBusy households have no planFamilies and shift workers would happily hand over their washing every week but there's nothing to sign up to.How we fix itWeekly or fortnightly wash subscriptions with a set pickup day, a bag allowance and automatic billing.
- The problemAirbnb linen done ad hocHosts drop sheets and towels whenever a changeover hits, then you chase payment at the end of the month.How we fix itBusiness accounts with regular pickups per property and a monthly invoice straight into Xero.
- The problemBags left on the shelfOrders sit for weeks, some never get collected and nobody remembers who paid upfront.How we fix itPay online when it's ready, reminders for uncollected bags and a clear paid or owing on every order.
- The problemDrivers going the long wayPickups and drop-offs written on a list in whatever order the texts came in.How we fix itRuns sorted by area on a driver app with photos at the door and proof of drop-off.
- The problemLost items and argumentsA missing sock turns into a missing work shirt and it's your word against theirs.How we fix itItem counts at drop-off, photos of stains or damage and notes that follow the bag all the way back.
02What we build
Solutions
What we build for laundromats. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Pickup & delivery booking
Customers pick a time window online. You set the suburbs, cut-offs and fees.
Driver run sheets
Runs sorted by area on the driver's phone with photos and proof of drop-off.
Weight-based pricing
Weigh at the counter with minimums, add-ons and special rates for doonas, linen and ironing.
Ready texts & reminders
Automatic SMS when an order's ready plus nudges for bags left on the shelf.
Online payments
Pay when booking or when it's ready by card, Apple Pay or Google Pay.
Wash subscriptions
Weekly or fortnightly plans with a set pickup day, bag allowance and automatic billing.
Business & Airbnb accounts
Regular linen pickups per property with monthly invoices into Xero or MYOB.
Machine fault reporting
A QR code on every machine. Faults and refund requests land with you straight away.
Machine & takings reports
Starts, takings and downtime per machine from your payment system, so you know what to fix or replace.
Customer accounts
Saved addresses, wash preferences, order history and receipts in one login.
Loyalty & referrals
Stamp cards, free wash rewards and refer-a-neighbour credit.
Staff checklists
Open and close checklists, lint filter cleans and machine checks on staff phones.
A website that gets found
Quick on mobile with live booking, prices and hours, built to rank for 'laundromat near me'.
03The systems
The big ones
Your whole laundromat, on one system.
These are the systems laundromats ask us about most. Each one works on its own and they get properly clever when they're joined up.
Wash & fold orders
Every bag tagged. Every order tracked.
Orders come in online or at the counter, get weighed and priced on the spot and get a printed tag that follows the bag through wash, dry and fold. Everyone can see what's waiting, what's in the machines and what's ready to go.
- Counter and online orders in one list
- Weigh and price at drop-off
- Printed bag tags with QR codes
- Received, washing, folding, ready
- Preferences and sensitive skin notes
- Item counts and damage photos
- Ready SMS sent automatically
- Paid or owing on every order
- Uncollected bag reminders
Pickup & delivery
Pickups booked online. Runs that plan themselves.
Customers choose a pickup window on your website and get a reminder the night before. Your driver opens a run sorted by area and snaps a photo at each door. The customer gets a text when their washing's on its way back.
- Time windows and cut-offs
- Service areas and delivery fees
- Night-before reminders
- Runs sorted by suburb
- Driver app with navigation
- Photo proof of pickup and drop-off
- Leave-at-door instructions
- On-the-way texts
- Pay on delivery or online
Subscriptions & accounts
Regulars on a plan. Hosts on an account.
Busy families sign up for a weekly wash that bills itself and lands on the run sheet without anyone lifting a finger. Airbnb hosts and small businesses get their own account with regular pickups per property and one invoice at the end of the month.
- Weekly or fortnightly plans
- Bag or kilo allowances
- Automatic billing and card retries
- Pause for holidays
- Business accounts per property
- Changeover pickups booked ahead
- Monthly invoices into Xero or MYOB
- Account pricing for linen
- Usage reports per customer
Machine monitoring
Know a machine's broken before the reviews do.
Every washer and dryer gets its own QR code. Customers report a fault or ask for a refund in seconds and you get an alert with the machine number. Pull in data from your payment system and you see which machines earn and which ones need a tech.
- QR code on every machine
- Fault reports with photos
- Instant alerts to your phone
- Refund requests tracked
- Out-of-order flags
- Service and repair log
- Starts and takings per machine
- Downtime per machine
- Lint and clean schedules
04How it changes
Before and after
A Monday wash and fold pile, wolloped.
Here's how a Monday morning could change. Every laundromat runs a bit differently, so we map yours first.
Before
- Weekend pickups scribbled on a notepad
- Bags weighed and priced on a calculator
- Paper tickets stapled to the wrong bag
- Phone ringing all morning: 'is it ready?'
- Dryer 7 broken since Saturday and nobody knew
- Chasing Airbnb hosts for last month's linen
After
- Pickups booked online and already on the run
- Weighed at the counter, priced automatically
- Every bag tagged and tracked on screen
- Ready texts go out on their own
- Fault reported by QR on Saturday, tech booked
- Monthly invoices already sent through Xero
05Services
Everything under one roof
Software, websites and systems for laundromats.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for laundromats
Built around how your laundromat actually runs: wash & fold ordering, pickup & delivery booking and the admin in between, in one system you own.
Websites for laundromats
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Laundromat system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for laundromats
Driver run sheets and weight-based pricing: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Square, Stripe and Tyro so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your laundromat, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the payment systems and tools you rely on, work around laundry platforms you're happy with or replace the ones holding you back.
- Square
- Stripe
- Tyro
- Xero
- MYOB
- Shopify
- WooCommerce
- CleanCloud
- Laundroworks
- Speed Queen Insights
- Google Business Profile
- Google Maps
- Klaviyo
- Mailchimp
- MessageMedia
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your laundromat: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at the counter, on the folding bench and in the van, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your orders, pricing, pickups, plans, machines, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the messiest bit first, so the Monday pile gets easier quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things laundromats ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can customers book pickups and pay online?
Yes. They choose a time window, add their notes and pay when booking or when the order's ready. You set the suburbs, fees and cut-offs.
Can it price orders by weight?
Yes. Weigh the bag at the counter and the price works itself out, including minimum charges, add-ons and special rates for doonas and linen.
Can Airbnb hosts and businesses order linen washing?
Yes. Business accounts can book regular pickups per property with invoicing at the end of the month.
Can it show which machines are making money?
Often, yes. If your card or coin system can export data we can pull in starts and takings per machine. QR fault reporting works with any machines.
Do we have to switch our payment system or laundry software?
No. If Laundroworks, CleanCloud or your POS is doing its job, we build around it. If something's holding you back, we'll show you what replacing it would involve before anything changes.
How much does laundromat software cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online pickup booking or ready texts can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most laundromats we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a laundromat problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.