Parcel shelf tracker
Scan parcels to a bay as they're shelved, then scan the card at the counter to find them in seconds.
Post office software: parcels, PO boxes & services
Licensed post offices: parcels found fast, customers told. Less shelf hunting, more serving.
Parcels hunted for out the back, PO box renewals tracked in a folder and passport photos nobody knows you do. We build parcel, PO box, service and business account tools for licensed post offices that work alongside the official Australia Post systems. Then we host them and look after them.
Looking for software for a licensed post office?
A licensed post office is a parcel depot, a retail shop, a print centre and a local business hub sharing one counter. The official system handles the postal side, but everything around it runs on memory, sticky notes and a back room that gets fuller every week until December turns it into a cave. Someone hands over a card and a staff member disappears for five minutes while the queue grows.
Wollopit builds tools that sit alongside the official systems, not instead of them. Every held parcel gets a shelf location you can find in seconds. PO boxes have a proper register with renewal reminders. Photos, printing and JP sessions get booked online instead of jamming up the counter. Local businesses that send every day get accounts that look after them. We connect the tools you already use and look after the lot on our own servers.
01The problems
What we hear from licensed post offices
Does your licensed post office have these problems? Here's how we'd fix them.
Most licensed post offices we talk to run a tight counter and still lose hours a week to hunting, chasing and explaining. It all comes to a head in December.
- The problemParcels hunted for on shelvesA customer hands over a card and someone vanishes out the back to check every shelf, every bay and the pile by the door.How we fix itScan each parcel as it's shelved and log the bay. Scan the card at the counter and the screen says Shelf C, bay 4.
- The problemParcels overstay their welcomeParcels sit past their hold date, the back room overflows and return to sender gets done in a panic on a Friday arvo.How we fix itA days-held count on every parcel, a daily list of what's due back and a nudge to the customer before it goes.
- The problemThe December rushThe back room is stacked to the ceiling, the queue is out the door and the Christmas casuals don't know the shelf system.How we fix itOverflow bays, a scan-and-shelve flow any casual learns in minutes and a live count of what's held and where.
- The problemPO box renewals tracked looselyRenewal dates live in a folder and holders get caught out when the box lapses. Overflow parcels for box holders sit for days.How we fix itA PO box register with renewal dates, holder contacts, reminders a month out and overflow parcels linked to the box number.
- The problemExtra services nobody knows aboutPassport photos, printing, laminating and JP sessions bring in good money, yet locals drive to the big stationery chain instead.How we fix itAn online service menu with prices, plus bookings and a website that ranks for 'passport photos near me'.
- The problemPhotos and JPs jam the counterA passport photo or a stack of documents to witness lands at lunchtime and everyone else waits.How we fix itBookable time slots for photos and JP sessions, with SMS reminders and quieter times nudged first.
- The problemPrint jobs by email, Messenger and USBFiles turn up in five places, the sizes are wrong and the job gets forgotten until the customer is standing there.How we fix itAn online print upload with sizes, quantities and the price shown up front, then a text when it's ready to collect.
- The problemBusiness senders not looked afterLocal businesses lodge every day, buy satchels on the fly and pay at the counter like anyone else.How we fix itBusiness accounts with packaging orders, set pickup times and monthly invoices straight into Xero or MYOB.
- The problemRetail stock is a guessChristmas cards over-ordered, printer ink out when it's needed and gift lines nobody remembers buying.How we fix itRetail stock tracked with reorder alerts and last year's seasonal sales to order from.
- The problemCash-ups and rosters on paperTill counts written on a pad, rosters sent by text and nobody sure which casual is trained for what.How we fix itDigital cash-up sheets, rosters on staff phones and a training checklist for each person.
02What we build
Solutions
What we build for licensed post offices. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Hold dates & return lists
Days held on every parcel, a daily return-to-sender list and reminders before anything goes back.
Third-party courier bays
Drop-offs and collections for other carriers logged and shelved separately so nothing gets mixed up.
PO box register
Box numbers, holders, contacts, renewal dates and overflow parcels in one place, with reminders sent for you.
Service menu & bookings
Passport photos, JP sessions, printing and laminating with prices online and bookable time slots.
Online print uploads
Customers upload files, pick sizes and quantities and see the price. You get a tidy queue and they get a text.
After-hours pickup lockers
Print jobs, photos and retail orders collected from a locker with a one-time code after you close.
Business accounts
Regular senders get an account with packaging orders, set pickups and monthly invoices.
Packaging & supplies orders
Satchels, boxes and tape ordered online by business customers and ready on the counter.
Retail stock & reorders
Cards, stationery, ink and gifts tracked with reorder alerts and seasonal sales history.
Cash-up & rosters
Digital till counts, banking records, rosters and staff training checklists on any phone.
Customer texts
Ready-to-collect texts for print jobs, booking reminders and PO box renewal nudges.
A local website
Hours, services, prices and bookings, quick on mobile and built to rank for your suburb.
03The systems
The big ones
Your whole counter, on one system.
These are the tools licensed post offices ask us about most. Each one works on its own and they get properly useful when they're joined up.
Parcel holding
Scan the card. Walk straight to the parcel.
Every held parcel gets a shelf and bay the moment it's put away. At the counter you scan the card or type a name and the screen tells you exactly where it is. Hold dates count down on their own so the return pile never sneaks up on you.
- Scan to shelf with a phone or scanner
- Find by card barcode, name or tracking number
- Bay maps for the back room
- Overflow bays for December
- Days-held count on every parcel
- Daily return-to-sender list
- Reminders before parcels go back
- Third-party courier parcels kept separate
- Live count of parcels held
- Works alongside the official systems
PO box register
Every box, every holder, every renewal date.
A proper register for your PO boxes instead of a folder behind the counter. Renewal reminders go out a month early and overflow parcels for box holders are linked to the box so they get collected the same day.
- Box numbers, sizes and holders
- Holder contacts and authorised collectors
- Renewal dates with reminders sent for you
- Lapsed and due-soon lists
- Overflow parcels linked to box numbers
- Collection texts for box holders
- Vacant boxes at a glance
- Notes for each box
Services & bookings
Photos, printing and JPs, booked before they hit the counter.
Your extra services get a proper shop window online with prices and bookable times. Passport photos and JP sessions land in slots that suit you, while print jobs arrive with the right file, size and quantity already sorted.
- Online service menu with prices
- Passport photo time slots
- JP session bookings
- Print uploads with sizes and quantities
- Price shown before they send
- Print queue for staff
- Ready-to-collect texts
- SMS booking reminders
- After-hours locker pickup
Business accounts
Local businesses that feel looked after.
The shops, tradies and online sellers that lodge with you every week get their own account. They order packaging ahead, see their pickup times and get one tidy invoice each month instead of paying at the counter every visit.
- Accounts for regular senders
- Packaging and supplies ordered online
- Set pickup and drop-off times
- Monthly invoices into Xero or MYOB
- Account pricing for printing and supplies
- Order history for each business
- Credit limits and account holds
- Bulk print jobs for business customers
Retail & counter
Shelves stocked and tills that balance.
Cards, stationery, ink and gifts tracked so you reorder before you run out and stop over-ordering for Christmas. Cash-ups and rosters move off paper and onto any phone.
- Retail stock with reorder alerts
- Seasonal sales history
- Supplier order lists
- Digital till counts and cash-ups
- Banking records
- Rosters on staff phones
- Training checklists for each staff member
04How it changes
Before and after
A December parcel rush, wolloped.
Here's how a busy December counter could change. Every post office runs differently, so we map yours first.
Before
- Card handed over and a casual heads out the back to search
- Every shelf checked, then the pile by the door
- Queue out the door while three passport photos wait
- Print job buried somewhere in the inbox
- PO box holder's overflow parcel sits for a week
- Return-to-sender pile found the day it's due
After
- Card scanned and the screen says Shelf C, bay 4
- Any casual walks straight to it
- Photos booked into quiet slots earlier in the week
- Print job uploaded, priced and ready with a text sent
- Overflow parcel linked to the box with a same-day text
- Due-back list on screen every morning
05Services
Everything under one roof
Software, websites and systems for licensed post offices.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for licensed post offices
Built around how your licensed post office actually runs: parcel shelf tracker, hold dates & return lists and the admin in between, in one system you own.
Websites for licensed post offices
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Licensed post office system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for licensed post offices
Third-party courier bays and pO box register: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Australia Post, MyPost Business and HUBBED so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your licensed post office, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
The official postal systems stay exactly as they are. We build around them and connect to the tools you already use for retail, accounts and staff.
- Australia Post
- MyPost Business
- HUBBED
- Sendle
- CouriersPlease
- Aramex
- StarShipIt
- Square
- Lightspeed
- Shopify
- Stripe
- Xero
- MYOB
- Google Business Profile
- Mailchimp
- Deputy
- Tanda
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your licensed post office: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at your counter and in the back room, then work out where the minutes and the money are leaking.
- 02
Archi-tech
We plan it before writing code: your shelves, PO boxes, services, business accounts, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the parcel shelf first, so you get a win before the Christmas rush.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things licensed post offices ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Does it replace the official postal systems?
No. The official systems stay exactly as they are. We build the extra tools around them for your own shelves, services and customers.
Do we need special hardware for parcel tracking?
Usually not. A phone camera or a basic barcode scanner is enough to scan parcels to a shelf and find them again at the counter.
Can the Christmas casuals use it?
Yes. Scan and shelve is built to be learnt in a few minutes, so new staff can find parcels without knowing the back room.
Can customers book passport photos and send print jobs online?
Yes. They pick a time for photos or JP sessions and upload print files with sizes and quantities, with a text when it's ready.
Do we have to switch our retail POS or accounting?
No. If Square, Lightspeed, Xero or MYOB are doing the job we build around them. If something's holding you back we'll show you what replacing it would involve first.
How much does it cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller tools like a parcel shelf tracker or a service booking page can be quick. Bigger systems are built in stages so you get the first win early.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most licensed post offices we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a licensed post office problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.