Insurance booking
Insurer, claim number, excess and cover type captured online, with jobs flagged until the claim is confirmed.
Windscreen repair software: bookings, claims & mobile jobs
Windscreen repairers: chip, claim and book in one go. Insurance sorted at booking.
Customers have no idea if they're covered, the glass turns up wrong for the car and mobile fitters criss-cross the coast all day. Claim numbers live on sticky notes and excess payments get chased for weeks. We build booking, claims, scheduling and job systems for windscreen businesses that all talk to each other, then we host them and look after them.
Looking for windscreen booking software that handles insurance claims?
A windscreen job sounds simple until you're in it. Is it a chip or a replacement? Is the customer insured, who with and what's the excess? Does the car have a rain sensor, a heated screen or a camera that needs calibrating? Is it a workshop job or does a fitter head out to a car park in the rain? Most windscreen businesses answer all that over the phone, then retype it into a job sheet, a supplier order and an insurer portal.
Wollopit builds custom windscreen software around how your business actually runs. Customers book online with their rego, photos of the damage and their insurance details. The right glass is matched by plate before anything's ordered. Mobile jobs get grouped by suburb so fitters stop zigzagging. Claim records, calibration reports and invoices come out of the job itself. We connect the tools you already like, work alongside insurer referral systems and look after the lot on our own servers.
01The problems
What we hear from windscreen repairers
Does your windscreen business have these problems? Here's how we'd fix them.
Most windscreen businesses we talk to are flat out with good fitters and a phone that never stops. The work gets done. The admin around it is where the day disappears.
- The problemCustomers don't know their coverEvery second call starts with 'am I covered?' then ten minutes of hunting for a policy number while you wait on hold with them.How we fix itInsurance details captured at booking: insurer, policy or claim number, excess and whether it's chip or replacement. Flagged for checking before the job's confirmed.
- The problemWrong glass orderedThe customer says 'it's a Hilux' and the screen arrives without the camera bracket, the rain sensor mount or the right tint band.How we fix itVehicle lookup by plate with model, year and options captured, plus damage photos. The glass is matched before the order goes to your supplier.
- The problemMobile fitters drive everywhereOne job in the north, the next one south, back up north after lunch. Half the day is spent on the highway.How we fix itMobile jobs grouped by suburb and time window, with fitters' runs planned on a map and sent to their phones.
- The problemChips turn into cracksCustomers book a chip repair for 'next week', drive on it for a month and the first cold morning turns it into a replacement.How we fix itQuick online chip bookings in under a minute, same-day slots up front and reminder texts for anyone who enquired but didn't book.
- The problemClaim paperwork eats the afternoonBefore and after photos on one phone, the invoice in Xero, the claim number on a job card and the insurer wants all three.How we fix itClaim records built from the job: photos, glass details, labour, claim number and invoice in one pack ready to send or upload.
- The problemExcess payments get chasedThe fitter forgot to collect the excess, the customer's gone and now it's three phone calls and an awkward text.How we fix itExcess requested by payment link at booking or on the fitter's phone before they leave, with the job marked unpaid until it clears.
- The problemCalibration records are patchyThe screen's in, the forward camera got calibrated and the only proof is a printout in the glovebox.How we fix itADAS calibration logged against every job with the vehicle, the result and the report attached. Ready for the customer, insurer or fleet.
- The problemRain wrecks the mobile dayA storm rolls in and suddenly twelve customers need ringing to reschedule while the fitters sit in the van.How we fix itBulk reschedule in a few taps with SMS to every affected customer offering new times or a workshop slot.
- The problemFleet work in spreadsheetsTradie fleets and hire companies send rego lists by email and want monthly invoices split by vehicle and cost centre.How we fix itFleet accounts with their vehicles, order numbers, approval rules and one monthly invoice straight into Xero or MYOB.
- The problemLeak callbacks get lostA customer rings about a whistle or a leak three weeks later and nobody can find who fitted it or which glass went in.How we fix itEvery job keeps its fitter, glass, adhesive batch and photos so warranty callbacks are booked against the original job in seconds.
- The problemQuote calls all dayThe phone rings for prices non-stop and every quote means stopping whatever you're doing.How we fix itAn online quote form with rego, photos and damage type, so you price from the office and send a booking link back.
02What we build
Solutions
What we build for windscreen repairers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Plate lookup
Rego in, make, model, year and options out, so the right glass is identified before it's ordered.
Damage photo uploads
Customers send chip and crack photos with their booking so you can tell repair from replacement up front.
Chip repair booking
Fast bookings for chips with same-day slots, workshop or mobile and reminders for anyone who didn't finish.
Mobile scheduling
Jobs grouped by suburb and time window, fitter runs planned on a map and live job status for the office.
Fitter job app
Today's run, vehicle and glass details, before and after photos, customer signature and excess collection on a phone.
Glass ordering & stock
Supplier orders raised from the job, stock on the shelf tracked and incoming glass matched to the right booking.
Claim records
Photos, glass, labour, claim number and invoice in one pack for each insurer, ready to send or upload.
ADAS calibration log
Calibration results and reports stored against every replacement, ready for customers, insurers and fleets.
Fleet accounts
Vehicles, order numbers, approvals and monthly invoicing per fleet with their own job history login.
Payments & excess
Payment links for excess and private jobs, card on the fitter's phone and invoices synced to Xero or MYOB.
Warranty & callbacks
Leak and noise callbacks booked against the original job with the fitter, glass and photos right there.
SMS updates
Booking confirmations, 'fitter on the way' texts, weather reschedules and safe drive-away time reminders.
Reviews & follow-ups
A review request after every job and a quick check-in a few days later to catch any leaks early.
A website that books
Fast on mobile with online quotes and bookings, built to rank for 'windscreen repair near me' and your suburbs.
03The systems
The big ones
Your whole windscreen business, on one system.
These are the systems windscreen businesses ask us about most. Each one works on its own and they get properly clever when they're joined up.
Insurance bookings
The claim is captured before the job is.
Customers book online or your team books them over the phone through the same flow. Insurer, claim number, excess and cover type are captured with the rego and damage photos, so every job starts with the paperwork already done.
- Online and phone bookings in one flow
- Insurer and claim number captured
- Excess amount and who's paying
- Chip or replacement with photos
- Jobs flagged until the claim is confirmed
- Insurer referrals logged in one place
- Private, insurance and fleet job types
- Excess payment links sent automatically
- Claim record pack for every job
- Job status visible to the whole office
Plate lookup & glass
Right glass, first time.
Punch in the rego and the system pulls the vehicle details, then asks the questions that matter: rain sensor, camera, heated screen, head-up display. The glass order goes to your supplier from the job and gets matched to the booking when it lands.
- Rego lookup for make, model and year
- Options checklist for sensors and cameras
- Damage photos on the job
- Supplier orders raised from the job
- Incoming glass matched to bookings
- Shelf stock tracked by part
- Wrong-part returns logged
- Glass history per vehicle
- Reorder alerts for common screens
Mobile scheduling
Fitters fixing glass, not sitting in traffic.
Mobile jobs are grouped by suburb and time window then planned into tidy runs on a map. Fitters see their day on their phone with every vehicle, glass and address in order. When the weather turns you reschedule the lot with a few taps.
- Jobs grouped by suburb and area
- Runs planned on a map
- Workshop and mobile on one calendar
- Fitter app with today's run
- Before and after photos on site
- Customer signature and excess collection
- 'On the way' SMS to customers
- Bulk weather reschedules
- Safe drive-away time reminders
- Live job status for the office
Calibration & job records
Every screen fitted, on record.
Each replacement keeps the fitter, glass, adhesive batch, photos and ADAS calibration result together. Warranty callbacks find the original job in seconds and customers, insurers and fleets get proper reports instead of a printout in the glovebox.
- ADAS calibration results per job
- Calibration reports attached
- Adhesive batch and cure time logged
- Before and after photos stored
- Fitter recorded on every job
- Warranty callbacks linked to the original
- Customer job report by email
- Searchable by rego or name
- Recalibration jobs booked in-house or sent out
Fleet accounts
Fleets that book themselves.
Tradie fleets, hire companies and councils get their own login with their vehicles, approval rules and job history. Their drivers book chips straight in and you send one clean monthly invoice into Xero or MYOB.
- Fleet logins with vehicle lists
- Driver bookings under the fleet account
- Order numbers and approval rules
- Cost centres per vehicle
- Monthly invoicing to Xero or MYOB
- Job history and calibration reports
- Chip repair reminders for fleet vehicles
- Fleet pricing and agreed rates
04How it changes
Before and after
A cracked windscreen, wolloped.
Here's how one insurance replacement could change. Every windscreen business is different, so we map yours first.
Before
- Customer rings unsure if they're covered
- Ten minutes on the phone hunting for a policy number
- Glass ordered for the wrong model
- Fitter drives across town between jobs
- Excess forgotten on site
- Claim paperwork pieced together later
After
- Customer books online with rego and photos
- Insurer, claim number and excess captured
- Glass matched by plate before ordering
- Job grouped with others in the same area
- Excess paid by link before the fitter arrives
- Claim record and calibration report ready
05Services
Everything under one roof
Software, websites and systems for windscreen repairers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for windscreen repairers
Built around how your windscreen business actually runs: insurance booking, plate lookup and the admin in between, in one system you own.
Websites for windscreen repairers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Windscreen business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for windscreen repairers
Damage photo uploads and chip repair booking: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and QuickBooks so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your windscreen business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside insurer referral systems and job platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- QuickBooks
- Stripe
- Square
- Afterpay
- Zip
- ServiceM8
- Tradify
- simPRO
- Twilio SMS
- Google Calendar
- Google Maps
- Google Business Profile
- Mailchimp
- Microsoft 365
- Gmail
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your windscreen business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time on the phones, in the workshop and in the van with your fitters, then work out where the day is actually going.
- 02
Archi-tech
We plan it before writing code: your bookings, insurers, glass suppliers, mobile runs, fleets, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, like insurance bookings or mobile runs, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things windscreen repairers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it work with insurer referral systems?
We can work alongside them. Referrals get logged as jobs in your system so the booking, glass, photos and status all live in one place, even if the insurer still wants updates through their own portal.
Can customers book online with their insurance details?
Yes. They enter their rego, upload photos of the damage and add their insurer, claim number and excess. Jobs can be flagged until you've confirmed the claim.
Can it look up a car by its rego?
Yes. We connect to a vehicle lookup service so the make, model and year come up from the plate. Then a short options checklist covers sensors, cameras and heated screens so the right glass gets ordered.
Do we have to switch from ServiceM8 or our current job software?
No. If something is doing its job we build around it, adding the insurance bookings, plate lookups or fleet portal on top. If it's holding you back we'll show you what replacing it would involve before anything changes.
Can it keep records of ADAS calibrations?
Yes. Calibration results and reports are stored against each replacement so you can send them to the customer, insurer or fleet whenever they're needed.
How much does a windscreen system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online chip bookings or a quote form can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most windscreen repairers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a windscreen business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.