Repair tracking
Every job's stage visible.
Panel beater repair tracking & customer updates
Panel beaters: customers follow the repair, not the phone. Stages, photos and insurers in one system.
Customers ringing for updates, insurers chasing photos and repairs tracked on a whiteboard. We build repair tracking and update systems for panel beaters.
Looking for panel beater repair tracking software?
Smash repairs involve insurers, assessors, parts and customers waiting for their car. We build systems that track each stage and keep everyone updated automatically.
Wollopit builds booking systems, stock feeds, quoting tools and websites for panel beaters around how your workshop or yard actually runs. We connect the systems you already use, replace the ones holding you back and look after the lot on our own servers, so you can get back to the work.
01The problems
What we hear from panel beaters
Does your panel beating business have these problems? Here's how we'd fix them.
Most panel beaters we talk to are juggling the phone, the counter and the workshop at once. It works, right up until three customers want an update at the same time.
- The problemCustomers ring for updatesStaff spend hours on the phone.How we fix itRepair stage updates by text.
- The problemInsurers chase photosPhotos are emailed one by one.How we fix itPhoto sets shared per claim.
- The problemRepairs on a whiteboardStage tracking is manual.How we fix itA repair board by stage.
- The problemParts delaysJobs wait on parts.How we fix itParts tracking with ETAs.
- The problemQuote requestsCustomers want quotes from photos.How we fix itPhoto-based quote requests online.
- The problemHire car coordinationHire cars are arranged by phone.How we fix itHire car bookings linked to repairs.
02What we build
Solutions
What we build for panel beaters. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Customer updates
Texts at each stage with photos.
Insurer photo sharing
Photo sets per claim.
Parts ETAs
Parts tracked per job.
Photo quotes
Customers upload damage photos.
Hire car links
Hire cars matched to repairs.
03How it changes
Before and after
An insurance repair, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Customer rings every day
- Photos emailed to the insurer
- Parts ETA unknown
- Whiteboard out of date
After
- Customer texted at each stage
- Photos shared per claim
- Parts tracked
- Repair board live
04Services
Everything under one roof
Software, websites and systems for panel beaters.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for panel beaters
Built around how your panel beating business actually runs: repair tracking, customer updates and the admin in between, in one system you own.
Websites for panel beaters
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Panel beating business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for panel beaters
Insurer photo sharing and parts ETAs: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your panel beating business, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Stripe
- Square
- Carsales
- Gumtree
- Facebook Marketplace
- Google Business Profile
- Twilio SMS
- Google Calendar
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your panel beating business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things panel beaters ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it work with insurer estimating systems?
We can work alongside them, sharing photos and status so you're not entering everything twice.
How much does it cost?
It depends on what you need, so we quote up front once we understand your panel beating business. No surprise invoices, no lock-in and you own what we build.
Can you work with our existing workshop or dealer software?
Usually, yes. We build around what's working and connect it to your website, bookings and accounts. If something is holding you back we'll show you the options before anything changes.
Can customers get text updates?
Yes. Booking confirmations, progress updates, quotes to approve and 'ready to collect' messages can all go out by SMS automatically.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most panel beaters we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a panel beating business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.