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Towing dispatch software: live tracking, jobs & invoicing

Towing: send the nearest truck and show them it's coming. Live tracking, fewer calls.

Jobs come in while you're driving, the nearest truck is found by ringing round the drivers and stressed customers call every ten minutes to ask where you are. We build dispatch, tracking, paperwork and invoicing systems for towing businesses that all talk to each other. Then we host them and look after them.

Tell us what's slowing you down →Try the live demo →Or call0423 011 252

Looking for towing dispatch software that works from the cab?

A towing business runs on the phone. Breakdowns, accidents, insurer jobs, club callouts, dealer transfers and the odd car stuck on a beach all come in at once. Most of it lands on the owner's mobile while they're already hooked up to something. Job details get scribbled on a docket, drivers get rung one by one and the paperwork waits until the end of a very long shift.

Wollopit builds custom towing software around how your yard actually runs. Calls and online requests become jobs with an exact location. The dispatch board shows every truck on the map so the right one goes. Customers get a text with a live tracking link. Drivers do the tow forms, photos and signatures on their phone and the invoice is ready when the car comes off the tray. We connect what you already use and host the lot on our own servers.

01The problems

What we hear from towing services

Does your towing business have these problems? Here's how we'd fix them.

Most towing operators we talk to are brilliant on the road and drowning on the phone. It holds together until three jobs come in at once on a wet Friday night.

  • The problemJobs taken behind the wheelDetails scribbled on a docket at the lights. The rego is half right and 'near the servo' isn't an address.
    How we fix itA quick call screen for whoever answers plus an online request form that drops a pin at the customer's exact spot.
  • The problemRinging round for the nearest truckFive calls to find out who's closest, who's loaded and who's already on a job.
    How we fix itA dispatch board with every truck on the map, its status and its load. Assign the job in one tap.
  • The problemCustomers ringing for an ETAA stranded driver on the highway shoulder rings every ten minutes. Each call pulls you off the job you're on.
    How we fix itAn SMS with a live tracking link the moment a truck is assigned, plus an automatic text when it's five minutes out.
  • The problemThe wrong truck turns upA lowered car needs a tilt tray, a 4WD needs a bigger deck and a wheel lift rolls up anyway.
    How we fix itVehicle type, condition and access captured at booking so dispatch only offers trucks that can do the job.
  • The problemQuotes made up on the spotEvery person on the phone prices kilometres, winching and after-hours differently.
    How we fix itA price calculator with your rates, distance from the map and surcharges built in. Same quote every time.
  • The problemAccount jobs that need chasingInsurers, roadside clubs and fleets each want their reference number and their own report format.
    How we fix itAccount customers with their references, rates and report formats set up once. Their jobs report themselves.
  • The problemTow paperwork on paperTow authorities, condition reports and signatures on carbon copies that get wet, lost or left in the cab.
    How we fix itDigital forms on the driver's phone with photos, signatures and time stamps, saved straight to the job.
  • The problem'Your driver scratched my car'A damage claim weeks later and the only photos are on a driver's personal phone. Maybe.
    How we fix itTime-stamped pickup and drop-off photos stored against every job, ready to send when someone disputes it.
  • The problemWho's got which car in the yardCars in the holding yard, storage days ticking and nobody sure which bay the silver hatch is in.
    How we fix itA holding yard register with bay numbers, storage fees counting up, release checks and owner notices.
  • The problemAfter-hours roster chaosWho's on call tonight lives in a group chat and the phone gets forwarded to the wrong person.
    How we fix itAn on-call roster that routes after-hours jobs to whoever's actually on, with backup if they don't answer.
  • The problemInvoices done days laterJobs pile up on the dash and get invoiced on Sunday. Some never get invoiced at all.
    How we fix itInvoices built from the completed job, card payment on the roadside and everything synced to Xero or MYOB.
  • The problemTruck and driver compliancePrestarts on paper, rego dates in someone's head and driver tickets expiring without anyone noticing.
    How we fix itPrestart checks on the phone, service and rego reminders and alerts before licences or tickets run out.
02What we build

Solutions

What we build for towing services. Usually all talking to each other.

Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.

01

Job capture & call screen

Caller, vehicle, rego, condition, location pin and destination on one screen, quick enough to fill in mid-call.

02

Online tow requests

A form on your website that grabs the customer's GPS location, photos of the car and where it needs to go.

03

Tow price calculator

Your call-out fee, per-km rates, winching, after-hours and heavy vehicle surcharges priced from the map.

04

Dispatch board

Every truck on a live map with status, capability and current job. Drag a job onto a truck and it's sent.

05

Driver app

Jobs, navigation, status updates, forms, photos and payments on the driver's phone. Works when the signal drops out.

06

Live customer tracking

An SMS link showing the truck on its way, a driver name and an ETA that updates itself.

07

Digital tow forms

Tow authorities, condition reports, inventory checks and signatures on the phone, built to match your state's paperwork.

08

Photo records

Time-stamped pickup and drop-off photos tied to every job so damage disputes are settled in minutes.

09

Holding yard & storage

Bay register, daily storage fees, owner notices, ID checks on release and a list of unclaimed vehicles.

10

Account customer portal

Insurers, clubs, fleets and dealers log job requests, track progress and download their own reports.

11

Invoicing & payments

Invoices from completed jobs, card on the roadside, account billing runs and sync to Xero or MYOB.

12

On-call roster

After-hours rosters that route calls and jobs to whoever's on, with backup if nobody answers.

13

Fleet & driver compliance

Prestart checks, servicing, rego and insurance reminders plus licence and ticket expiry alerts.

14

A website that gets the call

Fast on phones with a big call button and an online request form, built to rank for 'tow truck near me'.

03The systems

The big ones

Your whole towing business, on one system.

These are the systems towing operators ask us about most. Each one works on its own and they get properly clever when they're joined up.

Dispatch

See every truck. Send the right one.

A live map of your fleet with each truck's status, location and what it can carry. New jobs land on the board with a pin and the closest suitable truck is suggested, so dispatch takes seconds instead of a round of phone calls.

  • Live map from phones or fleet GPS
  • Truck status: free, en route, loaded
  • Nearest suitable truck suggested
  • Tilt tray, wheel lift and heavy filters
  • Drag a job onto a truck to send it
  • Job queue sorted by urgency
  • Reassign jobs in one tap
  • Account jobs flagged with references
  • After-hours routing to the on-call driver
  • Daily job and kilometre summary

Customer tracking

They watch the truck coming. You stop answering the phone.

The moment a job is assigned the customer gets a text with a live tracking link, the driver's name and an ETA. Another text goes out when the truck is close and a receipt follows when the job's done.

  • Live tracking link by SMS
  • ETA that updates as the truck moves
  • Driver name and truck description
  • 'Five minutes out' alert
  • Safety tips while they wait
  • Two-way SMS with the driver
  • Account customers see their jobs too
  • Drop-off confirmation with photos
  • Receipt and payment link
  • Review request after the job

Driver app & paperwork

The paperwork's done before the car's off the tray.

Drivers get the job, the location and the directions on their phone. Tow authorities, condition reports, photos and signatures are filled in on the spot and saved to the job, even when there's no signal on the back road.

  • Jobs pushed to the driver's phone
  • One-tap navigation to the pin
  • Status updates with one button
  • Digital tow authority forms
  • Condition and inventory reports
  • Time-stamped pickup and drop photos
  • Customer signatures on screen
  • Works offline and syncs later
  • Card payments on the roadside
  • Prestart checks before the shift

Holding yard

Every car in the yard, every day of storage counted.

A register of every vehicle in your yard with its bay, the job it came from and storage fees adding up each day. Owners get notices, releases need ID and payment and unclaimed vehicles get flagged before they become a problem.

  • Bay map and vehicle register
  • Storage fees calculated daily
  • Linked to the original tow job
  • Owner and insurer notices
  • Release checks: ID and payment
  • Release photos and signature
  • Insurer collection bookings
  • Unclaimed vehicle list
  • Yard capacity at a glance
  • Storage income reports

Accounts & invoicing

Every tow invoiced. Every account reported.

Completed jobs turn straight into invoices with the right rates, references and surcharges. Insurers, roadside clubs, fleets and dealers get their reports in the format they want and everything syncs to your accounting.

  • Invoices from completed jobs
  • Account rates per customer
  • Reference numbers on every job
  • Account reports in their format
  • Monthly account billing runs
  • Card and tap payments on site
  • Sync to Xero or MYOB
  • Overdue reminders
  • Account portal for job requests
  • Revenue by truck, driver and account
04How it changes

Before and after

A breakdown on the highway, wolloped.

Here's how a late-night highway breakdown could change. Every towing business is different, so we map yours first.

Before

  1. Customer rings in a panic while you're driving
  2. 'Near the servo' scribbled on a docket
  3. Ring three drivers to find who's closest
  4. Customer rings back four times for an ETA
  5. Tow form on carbon paper in the rain
  6. Invoice done on Sunday, if anyone remembers

After

  1. Customer taps the link and their location pins itself
  2. Vehicle and destination captured on one screen
  3. Nearest tilt tray suggested and sent in one tap
  4. Tracking link texted with a live ETA
  5. Forms, photos and signature done on the phone
  6. Invoice ready the moment the car's dropped off
05Services

Everything under one roof

Software, websites and systems for towing services.

Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.

Custom software for towing services

Built around how your towing business actually runs: job capture & call screen, online tow requests and the admin in between, in one system you own.

Websites for towing services

Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.

Towing business system upgrades

Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.

Apps and portals for towing services

Tow price calculator and dispatch board: customer and staff portals that work on any phone without an app store.

Integrations and automation

We connect Xero, MYOB and QuickBooks so information moves on its own and nobody retypes it.

Hosting, support and care

Managed hosting, updates, backups and security for your towing business, looked after by the people who built it.

06Integrations

Connections

Plays nicely with what you already use.

We connect to the tools you rely on, work alongside fleet and accounting platforms you're happy with or replace the ones holding you back.

  • Xero
  • MYOB
  • QuickBooks
  • Stripe
  • Square
  • Tyro
  • Twilio SMS
  • Google Maps
  • Google Business Profile
  • Google Calendar
  • Teletrac Navman
  • MTData
  • Geotab
  • EROAD
  • ServiceM8
  • Deputy
  • Microsoft 365
  • Google Workspace
  • Pickles
07How we work

The process

Some people dip their toe in. We turn up in a rebreather.

We get properly below the surface of your towing business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.

  1. 01

    Think

    We ride along, sit by the phone on a busy shift and walk the yard, then work out where the time and money actually goes.

  2. 02

    Archi-tech

    We plan it before writing code: your jobs, trucks, rates, accounts, forms, yard, tracking, hosting and cost.

  3. 03

    Build

    Real engineering, shown to you early and often. Usually dispatch and tracking first, so the phone calms down quickly.

  4. 04

    Look after

    We host it, maintain it and keep improving it. When something breaks at 2am you call the people who built it.

08Questions

FAQ

Things towing services ask us.

Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.

Can it handle insurer and roadside club jobs?

Yes. Account jobs carry their reference numbers and rates. Reports go back in the format each account needs.

Can we use the GPS already in our trucks?

Usually. We can pull locations from fleet GPS like Teletrac Navman, MTData or Geotab. If you don't have any, the driver app tracks the truck from the driver's phone.

What happens when drivers lose signal?

The driver app keeps working offline. Forms, photos and signatures are saved on the phone and sync as soon as there's coverage again.

Will the tow forms match our state's requirements?

We build your forms to match the paperwork you already have to complete, so you tell us what's required and we make it digital. You keep a full record of every signed form and photo.

Can it work out storage fees for the holding yard?

Yes. Each vehicle's storage days and fees count up from when it arrived, with notices to owners and checks before it's released.

Do we have to switch from our current software?

No. If your accounting, fleet GPS or job software is doing its job we build around it. If something's holding you back we'll show you what replacing it would involve before anything changes.

How much does a towing system cost?

It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.

How long does it take?

Smaller jobs like a tracking link or an online request form can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.

Who looks after it once it's built?

We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.

We already have systems. Can you upgrade them instead of starting again?

Usually, yes. Most towing services we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.

Contact

Got a towing business problem? Consider it wolloped.

Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.

Call0423 011 252 Emailprojects@wollopit.com.au
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