Online booking
Book by vet, species and appointment type with the right length and buffer, synced to your practice diary.
Vet clinic software: bookings, reminders & pet records
Vets: fewer phone calls, more pets seen. Treat more, type less.
Reception is glued to the phone. Vaccination reminders go out on postcards nobody reads. New clients fill in forms on a clipboard while their puppy chews the brochure stand and owners ring three times to ask if surgery went okay. We build booking, reminder, pet record and owner update systems that work alongside your practice software, then we host them and look after them.
Looking for vet clinic software that takes the pressure off reception?
A vet clinic is a hospital, a pharmacy, a pet shop and a call centre squeezed into one building. Your practice management software holds the clinical records well enough. Everything around it still runs on the phone: booking calls, reminder postcards, clipboard forms, script reorders, surgery updates and owners asking for a vaccination certificate because the kennel won't take Biscuit without one.
Wollopit builds custom vet clinic software around how your practice actually runs. Owners book online by vet and appointment type. Reminders go out by text and email on their own. Forms and surgery consent are done before anyone walks in. Owners get a status text when their pet is waking up instead of ringing the desk. We connect to the practice software you already use and look after the lot on our own servers, so your team can get back to the animals.
01The problems
What we hear from vets
Does your vet clinic have these problems? Here's how we'd fix them.
Most clinics we talk to have brilliant vets and nurses with a front desk that's drowning. The clinical side is sorted. It's everything around it that eats the day.
- The problemReception is stuck on the phoneBooking calls, script calls and 'what time do you close' calls stack up while the nurse on the desk is holding a cat.How we fix itOnline booking by vet, appointment type and length, synced with your practice software so the diary stays the one source of truth.
- The problemVaccination reminders get missedPostcards cost a fortune, bounce back from old addresses and half the clients forget anyway.How we fix itAutomatic SMS and email reminders for vaccinations, heartworm, worming and annual checks with a book-now link in every one.
- The problemNew client forms at the deskA new puppy, an excited family and a clipboard, all while the waiting room fills up and the next consult runs late.How we fix itOwner and pet details, history and consent filled in on their phone before the visit and dropped straight into the record.
- The problemNo-shows and late cancellationsA 30 minute consult sits empty because someone forgot. The owner who wanted that slot was told you were full.How we fix itConfirm or reschedule links in every reminder, a waitlist that fills cancelled slots and deposits for long appointments.
- The problemOwners ring all day after surgeryEvery desexing day means a dozen 'is she okay?' calls while the surgical nurse is trying to recover patients.How we fix itStatus texts from the treatment room: admitted, in surgery, waking up and ready for pickup with a time.
- The problemSurgery admissions are a scrambleConsent forms signed at 8am, fasting instructions forgotten and estimates explained in a crowded waiting room.How we fix itDigital consent and estimates approved the day before, fasting reminders the night before and a calm check-in on the morning.
- The problemVaccination certificates on demandOwners need proof for the kennel, the groomer or doggy daycare and reception digs it out and emails it by hand.How we fix itAn owner portal with vaccination history and certificates they can download or send to the boarding place themselves.
- The problemPrescription food and meds by phoneScript reorders scribbled on sticky notes, vets approving them between consults and bags of food nobody came to collect.How we fix itOnline reorders with a vet approval queue, pickup-ready texts and repeat reminders before they run out.
- The problemBill shock at the counterOwners see the total for the first time at pickup and the conversation gets awkward fast.How we fix itEstimates sent by text for approval, payment links, deposits and VetPay options offered before the work starts.
- The problemReminders for pets that have passedA family gets a vaccination text a month after saying goodbye. Nobody meant it but it hurts.How we fix itMarking a pet as deceased stops every reminder instantly, with quiet-room bookings and pay-ahead links for euthanasia appointments.
- The problemResults calls pile upOwners ring for blood results and the vet's call-back list grows longer than the consult list.How we fix itResults-ready texts and bookable call-back slots so owners know when the vet will ring.
02What we build
Solutions
What we build for vets. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Reminder engine
Vaccinations, heartworm, flea and worming, dentals and senior checks by SMS and email with book-now links.
New client & pre-visit forms
Owner details, pet history, previous clinic and consent completed on a phone before they arrive.
Surgery admissions & consent
Digital consent, estimates, fasting reminders and drop-off times sent the day before.
Post-op status texts
One tap in the treatment room sends 'waking up' or 'ready at 4pm' to the owner.
Owner portal
Pet profiles, vaccination history, upcoming reminders and invoices in one login per family.
Vaccination certificates
Download or send straight to kennels, groomers and daycare without a phone call.
Script & food reorders
Online reorders for prescription diets and repeat meds with a vet approval queue and pickup texts.
Estimates & payments
Estimates approved by text, deposits, payment links and VetPay options before the work starts.
Waitlist & cancellations
Cancelled slots offered to the waitlist automatically so the diary stays full.
Reviews & Google listing
Review requests after a good visit and every Google review in one place to reply to.
A website owners trust
Hand-built, quick on mobile, with booking, services, team profiles and after-hours info, built to rank for 'vet near me'.
03The systems
The big ones
Your whole front desk, on one system.
These are the systems clinics ask us about most. Each one works on its own and they get properly useful once they're joined up.
Online booking
Owners book themselves. The phone goes quiet.
Owners pick the vet, the pet and the reason for the visit and only see slots that actually fit. Bookings land in your practice software so nobody double-enters anything.
- Book by vet or first available
- Appointment types with set lengths
- Species and new client rules
- Synced with your practice diary
- Confirm and reschedule links
- Waitlist fills cancelled slots
- Deposits for long appointments
- Book now button on Google
Reminders
Vaccinations that remind themselves.
Every pet gets the right reminders at the right time by text and email. Owners tap a link and book straight into the slot that suits them, so recalls turn into appointments without anyone ringing round.
- Vaccination and booster reminders
- Heartworm, flea and worming
- Dental and senior check recalls
- SMS and email with book-now links
- Follow-up nudges if no booking
- Deceased pets stop instantly
- Multi-pet families in one message
- Recall reports by month
Forms & admissions
Paperwork done before they walk in.
New client forms, surgery consent and estimates are completed on the owner's phone ahead of time. Drop-off mornings run on time and the details land in the record without retyping.
- New client and pet history forms
- Surgery and anaesthetic consent
- Estimate approval by text
- Fasting reminders the night before
- Drop-off time slots
- Signed copies saved to the record
- Pre-anaesthetic bloods add-on
- Admission checklist for nurses
Owner updates & portal
Owners stop ringing. They already know.
Nurses tap a status in the treatment room and the owner gets a text. Families log in to see vaccinations, reminders and certificates for every pet so reception isn't the filing cabinet.
- Admitted, in surgery and waking up texts
- Ready for pickup with a time
- Discharge notes sent by text
- Results-ready alerts
- Vaccination history per pet
- Certificates for kennels and groomers
- Invoices and receipts
- One login for the whole family
Reorders & payments
Scripts, food and payments without the counter queue.
Owners reorder prescription diets and repeat meds online, vets approve them in one list and the owner gets a text when it's bagged. Estimates, deposits and payment plans are sorted before the work, not at pickup.
- Prescription diet reorders
- Repeat script requests
- Vet approval queue
- Pickup-ready texts
- Run-out reminders
- Payment links and deposits
- VetPay options on estimates
- Payments synced to Xero or MYOB
04How it changes
Before and after
A Monday at reception, wolloped.
Here's how a busy Monday could change. Every clinic is different, so we map yours first.
Before
- Phone rings before the doors open
- Reminder postcards printed and posted
- New clients fill in clipboards at the desk
- Surgery consent signed in the waiting room
- Owners ring for updates all afternoon
- Script reorders on sticky notes
After
- Half the day booked online over the weekend
- Reminders went out on their own with booking links
- New client forms done on their phones last night
- Consent and estimates approved yesterday
- Owners get a text when their pet wakes up
- Reorders waiting in one list for the vet to approve
05Services
Everything under one roof
Software, websites and systems for vets.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for vets
Built around how your vet clinic actually runs: online booking, reminder engine and the admin in between, in one system you own.
Websites for vets
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Vet clinic system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for vets
New client & pre-visit forms and surgery admissions & consent: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect ezyVet, RxWorks and Provet Cloud so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your vet clinic, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the practice software and tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- ezyVet
- RxWorks
- Provet Cloud
- Covetrus Pulse
- Vetstoria
- VetPay
- Tyro
- Square
- Stripe
- Xero
- MYOB
- Twilio SMS
- Mailchimp
- Shopify
- Google Business Profile
- Google Calendar
- Google Maps
- Australia Post
- Sendle
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your vet clinic: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit at your front desk and in the treatment room for a day, then work out what's actually tying up your team.
- 02
Archi-tech
We plan it before writing code: your appointment types, reminders, forms, practice software, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, like online booking or reminders, so reception feels the difference fast.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things vets ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Will it work with our practice management software?
Yes. We connect to ezyVet, RxWorks, Provet Cloud and others where they allow it. Where they don't, we work alongside them for bookings, reminders and forms so nothing gets typed twice.
Do we have to switch practice software?
No. If your practice software is doing its job for clinical records, we build around it. If it's holding you back, we'll show you what replacing it would involve before anything changes.
Can owners book online without wrecking the diary?
Yes. You set which vets, appointment types and lengths can be booked online. Owners only see slots that genuinely fit, with buffers for surgery days.
Can reminders stop when a pet passes away?
Yes. Marking a pet as deceased stops every reminder for that pet straight away. It's one of the first things we set up.
Can owners get vaccination certificates themselves?
Yes. The owner portal shows each pet's vaccination history and lets owners download a certificate or send it straight to a kennel or groomer.
How much does a vet clinic system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online booking or SMS reminders can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most vets we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a vet clinic problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.