Online arrangement forms
Pet details, cremation type, urn choice, keepsakes and return method, completed at the owner's own pace.
Pet cremation software: arrangements, collections & memorials
Pet crematoriums: gentle arrangements at the hardest time. Less admin, more care.
Owners make arrangements over the phone through tears. Vet clinics send referrals on sticky notes and the collection run lives on a whiteboard. Then everyone rings to ask when the ashes are coming home. We build arrangement, collection, tracking and memorial systems for pet crematoriums that all talk to each other. Then we host them and look after them.
Looking for pet cremation software that's kind to owners and easy on your team?
A pet crematorium is a care business, a logistics business and a small shop all at once. You're collecting from clinics and homes, keeping every pet's identity certain from pickup to return, explaining urns and keepsakes and invoicing a mix of vets and families. Most of it runs on phone calls, paper tags and a spreadsheet somebody built years ago. Every repeated call is another grieving owner telling their story again.
Wollopit builds custom pet cremation software around how you actually work. Owners fill in a gentle arrangement form at their own pace. Vets refer in a minute through their own portal. Every pet is tracked by QR from collection to return and families get calm updates without having to ring. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from pet crematoriums
Does your pet cremation service have these problems? Here's how we'd fix them.
The pet cremation services we talk to care deeply about every animal. The systems behind them rarely match that care. That's the bit we fix.
- The problemArrangements made on the phone through tearsOwners ring straight after saying goodbye and you walk them through every choice while they can barely speak.How we fix itA gentle online arrangement form they can complete at their own pace. It saves as they go and your number is right there if they'd rather talk.
- The problemVet referrals on sticky notesClinics ring or email with a pet's name and an owner's number. Half the details are missing and someone has to chase them.How we fix itA vet partner portal where clinic staff log the pet and owner in a minute. The owner gets a link to finish their choices privately.
- The problemCollections juggled on a whiteboardClinic pickups, home collections and after-hours calls scribbled up, then rearranged three times before lunch.How we fix itCollection bookings for homes and clinics, runs grouped by area on a map and the driver's list on their phone.
- The problemProving it's really their petEvery owner quietly wonders if the ashes are truly their pet's. Paper tags and handwritten logs make that hard to show.How we fix itQR tags from collection to return. Every step is scanned, timed and logged against the pet's record so you can show the full trail.
- The problemUrns explained over and overSame catalogue, same keepsake options, same pricing walked through on every single call.How we fix itUrns, paw prints, nose prints, fur clippings and keepsake jewellery shown with photos and prices right inside the form.
- The problemOwners ringing to ask whenFamilies call every few days to check on the ashes. Each call reopens the hurt for them and stops your day.How we fix itGentle SMS and email updates at the moments that matter, worded with care. Owners choose how much they want to hear.
- The problemAshes sitting at the clinic front deskReturns get dropped at vets and nobody tells the owner. Weeks later a box is still on the shelf.How we fix itReturn runs logged with the clinic confirming receipt. The owner gets a kind message that their pet is ready to collect.
- The problemInvoicing split every which waySome clinics pay and recharge the owner. Some owners pay you directly. Month end turns into detective work.How we fix itBill the clinic or the owner, take card payment in the arrangement form and send everything straight to Xero or MYOB.
- The problemThe cremation log lives on paperWhich pet goes in which chamber, individual or communal, witnessed bookings and the daily log all on clipboards.How we fix itA daily cremation board with individual, private and communal loads, witnessed bookings and the log filled in as you work.
- The problemNowhere for families to rememberPeople want somewhere to share photos and say goodbye. You've got nothing to offer beyond a sympathy card.How we fix itMemorial pages with photos, a short story and messages from family. Private by default with a link they can share.
- The problemA website that adds stressOwners search at their worst moment and find an old website with no clear options and a contact form that goes nowhere.How we fix itA calm, fast website with clear choices and pricing guides that starts the arrangement in one tap and ranks for 'pet cremation near me'.
02What we build
Solutions
What we build for pet crematoriums. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Vet partner portal
Clinics refer pets, see status, record payment arrangements and confirm returns without picking up the phone.
Collection bookings & runs
Home and clinic pickups, after-hours call-outs, runs planned on a map and the driver's list on their phone.
Pet ID & QR tracking
A tag on every pet from the first scan, with each step logged so identity is never in doubt.
Urn & keepsake catalogue
Urns, caskets, paw prints, fur clippings and jewellery with photos, prices and engraving details.
Gentle status updates
Kind SMS and email messages when their pet is in your care, ready to return and home again.
Cremation board & log
Today's loads by chamber, individual and communal cremations, witnessed slots and a log that fills itself.
Witnessed cremation bookings
Families book a time to be present, with a quiet room set aside and reminders sent the day before.
Memorial pages
Photos, a short story and messages from family, private by default and easy to share.
Payments & invoicing
Card payments in the form, clinic accounts billed monthly and everything synced to Xero or MYOB.
Keepsake shop
Extra urns, memorial jewellery and garden stones ordered later, posted or added to the return.
Anniversary messages
An optional gentle note on the anniversary for families who've said they'd like one.
A calm website
Hand-built, quick on phones, with clear options and the arrangement form one tap away.
03The systems
The big ones
Your whole crematorium, on one gentle system.
These are the systems pet cremation services need most. Each works on its own and they get properly useful once they're joined up.
Arrangements
Arrangements at their own pace, not over the phone.
Owners get a calm form that walks them through each choice with plain words and photos. They can stop, come back tomorrow or hand it to a family member. Everything lands on the pet's record ready for your team.
- Saves as they go
- Plain-language choices with photos
- Individual, private or communal options
- Urn and keepsake picks inline
- Return to home or clinic
- Card payment in the form
- Share with a family member
- Call-us button on every step
- Works well on a phone
Vet partner portal
Clinics refer in a minute. Owners finish in private.
Every partner clinic gets its own login to refer pets, check where each one is up to and confirm returns. The owner is invited to finish their choices at home instead of at the front desk.
- Clinic logins for every staff member
- Quick referral with weight and owner details
- Owner invite by SMS or email
- Clinic or owner billing
- Live status for every referral
- Return confirmation at the desk
- Monthly clinic statements
- Pickup requests from the clinic
- Printable QR tags for the freezer
Collections & tracking
Every pet tracked from pickup to home.
Collections are booked and grouped into runs on a map, with the driver's list on their phone. Each pet gets a QR tag at pickup so every step is scanned and logged. You always know exactly who is where.
- Home and clinic pickups
- After-hours call-out bookings
- Runs grouped by area on a map
- Driver app with scan at pickup
- QR tag on every pet
- Scan log at every step
- Cremation board by chamber
- Witnessed cremation slots
- Return runs planned the same way
Urns & keepsakes
Choices shown once, beautifully.
Your urns, caskets and keepsakes live in one catalogue with photos and prices. Owners pick them in the arrangement form or order more later. Engraving details go straight to whoever does the work.
- Photo catalogue of urns and caskets
- Paw and nose prints
- Fur clippings and jewellery
- Engraving text and proofs
- Stock levels and reorder alerts
- Add-ons after the arrangement
- Posted or returned with the ashes
- Orders synced to Shopify if you use it
Updates & memorials
Owners kept in the loop. Memories kept forever.
Families get kind updates at the moments that matter so they never have to ring and ask. When their pet comes home they can create a memorial page with photos and messages from everyone who loved them.
- SMS and email updates worded with care
- Owners choose how much they hear
- Ready-to-collect notices
- Memorial pages with photos
- Messages from family and friends
- Private by default with a share link
- Optional anniversary note
- Unsubscribe in one tap
04How it changes
Before and after
A vet referral, wolloped.
Here's how one referral from a clinic could change. Every crematorium works differently so we map yours first.
Before
- Clinic rings with a name and a phone number
- Someone calls the grieving owner to go through every option
- Urn choices explained again from the catalogue
- Paper tag on the bag and a line in the logbook
- Owner rings twice asking when the ashes are back
- Ashes sit at the clinic front desk for a week
After
- Clinic logs the referral in the portal in a minute
- Owner gets a gentle link to choose at their own pace
- Urns and keepsakes shown with photos in the form
- QR tag scanned at pickup and every step after
- Kind updates arrive without anyone having to ask
- Clinic confirms the return and the owner is told straight away
05Services
Everything under one roof
Software, websites and systems for pet crematoriums.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for pet crematoriums
Built around how your pet cremation service actually runs: online arrangement forms, vet partner portal and the admin in between, in one system you own.
Websites for pet crematoriums
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Pet cremation service system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for pet crematoriums
Collection bookings & runs and pet ID & QR tracking: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Stripe, Square and Xero so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your pet cremation service, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the vet systems your clinics use or replace the ones holding you back.
- Stripe
- Square
- Xero
- MYOB
- Google Calendar
- Google Maps
- Google Business Profile
- Twilio SMS
- Mailchimp
- Shopify
- WooCommerce
- ezyVet
- RxWorks
- Microsoft 365
- Gmail
- Australia Post
- Sendle
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your pet cremation service: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time on the collection run, in the cremation room and at the phone, then work out what's weighing your team down.
- 02
Archi-tech
We plan it before writing code: your arrangements, vet partners, collections, tracking, keepsakes, billing, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things pet crematoriums ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can vets arrange cremations for their clients?
Yes. Partner clinics get their own portal to refer pets, choose who's billed and see where each pet is up to. The owner can then finish their choices privately at home.
Will owners still be able to ring us?
Of course. The form is there for people who'd rather not talk. Your number is on every step and your team can fill in the arrangement for anyone who calls.
How do you keep track of each pet's identity?
Every pet gets a QR tag at collection. Each step from pickup to cremation to return is scanned and logged so you can show the full trail if a family asks.
Can families book a witnessed cremation?
Yes. Owners can choose a time to be present and you can block out the room and staff. Reminders go out the day before.
Are memorial pages public?
Only if the family wants them to be. They're private by default with a link the family can share.
Do we have to switch our existing systems?
No. If your accounting, payments or shop are doing their job we build around them. If something's holding you back we'll show you what replacing it would involve before anything changes.
How much does a pet cremation system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller pieces like an arrangement form or vet portal can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most pet crematoriums we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a pet cremation service problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.