Age verification
Customers verified against their ID before ordering, with every check logged and recheck rules you set.
Tobacconist software: age-checked ordering & compliance
Tobacconists: compliant ordering, age-checked. Rules built in, not bolted on.
Age checks done by eye. Rules that change by state and by year. Phone orders tying up the counter and supplier invoices in a shoebox for when the inspector calls. We build compliant ordering and record systems for tobacconists with age verification baked in, then we host them and look after them.
Looking for compliant tobacconist ordering software?
Running a tobacconist means selling a legal product under some of the tightest rules in Australian retail. Display bans, plain packaging, licensing, age checks and illicit tobacco crackdowns all land on the person behind the counter. The rules differ by state and they keep changing. A setup that was fine last year can put your licence at risk this year.
Wollopit builds custom tobacconist software with the rules built into it. Customers order for pickup only after their age is verified. Products appear only where you're allowed to sell them and only in the way you're allowed to show them. Every ID check, refusal, supplier invoice and staff sign-off is logged. When an inspector walks in you've got the paperwork on a screen instead of in a drawer. We connect to the POS you already use and look after the lot on our own servers.
01The problems
What we hear from tobacconists
Does your tobacconist have these problems? Here's how we'd fix them.
Most tobacconists we talk to run a tidy shop and still feel one bad Saturday away from a fine. The rules are tough and the tools haven't kept up.
- The problemAge checks done by eyeA busy Saturday, a young-looking customer and a casual who doesn't want the awkward conversation.How we fix itAge verification at order time plus an ID prompt at pickup, logged against the sale.
- The problemRules that change by stateLicensing, display rules and what you can sell differ across the border and change with little notice.How we fix itA rules engine set per state and store. When the rules change we update it once and every channel follows.
- The problemPhone orders clog the counterRegulars ring to put aside a carton while three people wait at the register.How we fix itAge-checked click and collect with pickup windows. Orders are bagged and waiting when they walk in.
- The problemLicences tracked looselyRenewal dates live in someone's diary and the certificate is somewhere out the back.How we fix itLicence records per store with renewal reminders and documents stored in one place.
- The problemProving your stock is legitWith illicit tobacco crackdowns in full swing, inspectors want supplier invoices and you're digging through emails.How we fix itSupplier invoices matched to stock received, searchable by product and date.
- The problemRefusals nobody recordsStaff knock back a sale and it's forgotten by the next shift.How we fix itA refusals register on the counter tablet: two taps, timestamped, with notes.
- The problemStaff training on trustNew casuals start on a Friday and nobody's sure they've been through the age and display rules.How we fix itTraining checklists and sign-offs per staff member, with reminders when refreshers are due.
- The problemStock counts that driftCartons, pouches and papers counted by hand and the numbers never match the POS.How we fix itStock management tied to your POS with counts, variances and reorder points.
- The problemAccessories stuck in the shopLighters, papers and filters sell well but nobody can browse them online.How we fix itAn accessories store showing only the items legal in your state, ready for pickup.
- The problemMultiple stores, multiple headachesEach shop does its own thing and the owner hears about a breach after the fine.How we fix itOne dashboard across stores showing checks, refusals, licences and stock at a glance.
02What we build
Solutions
What we build for tobacconists. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Click & collect
Pickup windows, order-ready SMS and an ID prompt at handover.
State rules engine
What can be listed, shown and sold set per state and store, updated in one place.
Licence & compliance records
Licences, renewal dates, inspection notes and documents stored per store.
Refusals register
Two-tap refusal logging on the counter, timestamped and searchable.
Supplier invoice vault
Invoices matched to deliveries so you can show where every carton came from.
Stock management
Counts, variances and reorder points synced with your POS.
Accessories store
Lighters, papers, filters and legal accessories online, filtered by your state's rules.
Staff training & sign-offs
Induction checklists, rule refreshers and sign-offs on staff phones.
Multi-store dashboard
Every shop's checks, refusals, licences and stock in one view.
A compliant website
Hours, location and pickup ordering built to stay inside advertising and display rules.
03The systems
The big ones
Your whole shop, on the right side of the rules.
These are the systems tobacconists ask us about most. Each one works on its own and they get properly clever when they're joined up.
Age-checked ordering
Verified before they order. Checked again at the counter.
Customers verify their age once against their ID before they can place a pickup order. When they arrive, staff get a prompt to sight or scan ID and the check is logged against the sale. No guessing on a busy Saturday.
- Age verification before checkout
- ID checks through established verification services
- Recheck rules you control
- Pickup windows and order-ready SMS
- ID prompt at handover
- Every check logged with time and staff member
- Orders held until ID is confirmed
- Quick repeat orders for verified regulars
State rules & compliance
The rules live in the system, not on a sticky note.
Set what's allowed per state and per store: what can be listed, how it can be shown and how it can be supplied. When rules change we update them once. Licences, refusals and inspection notes sit alongside so the paperwork is always ready.
- Rules set per state and store
- Restricted items hidden automatically
- Display-compliant listings
- Licence records and renewal reminders
- Refusals register on the counter
- Inspection notes and follow-ups
- Compliance report per store
- Change log of every rule update
Stock & provenance
Every carton, with the invoice to prove it.
Deliveries are matched to supplier invoices as they come in, so you can show exactly where your stock came from. Counts sync with your POS and reorder points stop you running dry on what regulars ask for.
- Supplier invoices stored and searchable
- Deliveries matched to invoices
- Stock counts synced with your POS
- Variance reports after every count
- Reorder points per product
- Supplier contacts and order history
- Bills sent to Xero or MYOB
- Provenance report for inspections
Accessories & team
Accessories online. The whole team on the same page.
Put your legal accessories online for pickup with only the items your state allows. Behind the counter, staff get rosters, induction checklists and rule refreshers on their phones. Every shift knows the rules.
- Accessories store with state filters
- Click and collect for accessories
- Gift cards
- Staff rosters
- Induction checklists
- Rule refresher sign-offs
- Open and close checklists
- Multi-store view for owners
04How it changes
Before and after
A rule change, wolloped.
Here's how a rule change could land in your shop. Every tobacconist is different, so we map yours first.
Before
- New rules announced with a few weeks' notice
- Staff unsure what's actually changed
- Signs and price boards updated by hand
- The website still shows what it shouldn't
- Nobody can prove who was told what
After
- Rules updated once in the system
- Restricted items hidden everywhere automatically
- Staff get a refresher to sign on their phone
- Checks enforced at ordering and pickup
- Every change and sign-off recorded
05Services
Everything under one roof
Software, websites and systems for tobacconists.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for tobacconists
Built around how your tobacconist actually runs: age verification, click & collect and the admin in between, in one system you own.
Websites for tobacconists
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Tobacconist system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for tobacconists
State rules engine and licence & compliance records: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Lightspeed, Square and Idealpos so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your tobacconist, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the POS, payments and ID tools you already rely on or replace the ones holding you back.
- Lightspeed
- Square
- Idealpos
- Tyro
- Smartpay
- Xero
- MYOB
- QuickBooks
- WooCommerce
- greenID
- Equifax IDMatrix
- Document Verification Service
- Deputy
- Tanda
- Google Business Profile
- Mailchimp
- Twilio
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your tobacconist: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We stand behind your counter for a shift and see how checks, orders and stock really run. Then we work out where the risk and the wasted time sit.
- 02
Archi-tech
We plan it before writing code: your states, stores, products, ID checks, records, POS, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the riskiest bit first, like age checks or records, so you get a win quickly.
- 04
Look after
We host it, maintain it and update the rules when they change. When something breaks you call the people who built it.
08Questions
FAQ
Things tobacconists ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Do you build for vape sales?
Only within the law. Vapes are now restricted to pharmacy supply in Australia, so we don't build systems that sell them outside those rules.
Can you keep up with rule changes in our state?
Yes. The rules are set in the system per state and store. When something changes we update it with you and it applies everywhere at once. You still confirm the detail with your regulator. You just stop rewriting signs and listings by hand.
Can we show tobacco products online?
Only in the ways the law allows, which is very limited. Tobacco advertising and display rules are strict, so we build listings and ordering that stay inside them for your state. Accessories that are legal to promote can go online properly.
How does the age check work?
Customers verify against their ID through an established verification service before they can order. Staff then get a prompt to sight or scan ID at pickup. Both checks are logged against the sale.
Do we have to switch our POS?
No. We build around what works. We connect to Lightspeed, Square, Idealpos and most popular POS systems so stock and sales stay in sync.
How much does a tobacconist system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like a refusals register or licence records can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most tobacconists we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a tobacconist problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.