Job tickets
Every repair logged by phone number with a photo, price, due date and a barcoded tag for the shelf.
Shoe repair & key cutting software: tickets & texts
Shoe repairs & key cutting: every job tracked, every customer told. Fix more, chase less.
Paper tickets on a spike, a back shelf full of shoes nobody picked up and a binder of restricted key authorisations only the owner understands. We build job ticket, texting, key register and engraving systems for repair counters so every job gets done and collected. Then we host them and look after them.
Looking for shoe repair or key cutting job software?
A repair counter handles hundreds of small jobs a week: heels, resoles, zips, watch batteries, house keys, car remotes, engraved trophies and the odd bag strap. Each one is a few dollars and a carbon ticket. Lose the ticket and you're digging through the back shelf while a queue builds. Forget to ring someone and their boots sit there for six months.
Wollopit builds simple software for shoe repair and key cutting shops around how your counter actually runs. Tickets looked up by phone number, ready texts that send themselves, a proper register for restricted keys and engraving orders with proofs the customer approves. We connect to your POS and accounting, keep the bits you like and look after the lot on our own servers.
01The problems
What we hear from shoe repair and key cutting shops
Does your shoe repair and key cutting business have these problems? Here's how we'd fix them.
Most repair counters run on carbon books, a mobile full of unsaved numbers and a very good memory. That works until the boss takes a day off.
- The problemPaper tickets go missingThe customer lost their half, your half fell behind the bench and now nobody knows which brown loafers are theirs.How we fix itDigital tickets looked up by phone number or name, with a printed barcode tag on every job.
- The problemCustomers ring to ask if it's readyThe phone goes all day with 'are my boots done yet?' while you're halfway through a resole.How we fix itA ready-to-collect text goes out the moment you mark the job done. Customers can check status from a link too.
- The problemThe back shelf is full of forgotten jobsShoes, bags and watches left for months, taking up space and holding money you're owed.How we fix itAutomatic reminder texts on a schedule you set, then a final notice before your disposal date.
- The problemRestricted key registers in a binderStrata managers, schools and businesses trust you to only cut for authorised people. The proof is a dog-eared ring binder.How we fix itDigital key registers per account with authorised people, ID checks and a log of every copy cut.
- The problemEngraving orders written by handThe wording gets misread, the font isn't what they pictured and the trophy has to be redone.How we fix itEngraving orders with typed wording, a proof the customer approves by text and payment taken up front.
- The problemPrices depend on who's on the counterOne staffer quotes a heel job one way, the next quotes it differently and the regular notices.How we fix itA shared price list on the counter screen for every repair, key blank, remote and battery, with add-ons built in.
- The problemEvery job is promised for ThursdayDue dates get handed out whether the bench is empty or six resoles deep.How we fix itA bench board showing what's due each day, so due dates are realistic and rush jobs go first.
- The problemKey blanks run out mid-cutYou find out you're out of a popular blank when someone's standing at the counter waiting.How we fix itBlank and battery stock counted as you cut and sell, with reorder alerts before the drawer is empty.
- The problemAccount work is a messReal estate agents and property managers want monthly invoices. Then someone retypes the lot into Xero.How we fix itTrade accounts with job history, order numbers and monthly invoices pushed straight into Xero or MYOB.
02What we build
Solutions
What we build for shoe repair and key cutting shops. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Ready-to-collect texts
An SMS goes out the second a job is marked done, with the ticket number and your opening hours.
Uncollected job reminders
Staged reminder texts and a final notice before your disposal date, so the back shelf clears itself.
Restricted key register
Accounts for strata, schools and businesses with authorised people, ID checks and a log of every cut.
Engraving orders
Typed wording, font choice and a proof the customer approves by text before you touch the machine.
Counter price list
Every repair, key, remote and battery on one screen so the whole team quotes the same.
Bench board
What's due today and tomorrow, sorted by job type, on a screen behind the counter.
Key blank & battery stock
Stock counted as you cut and sell, with reorder alerts and supplier order lists.
Trade accounts & invoicing
Agents and property managers on account with monthly invoices straight into Xero or MYOB.
Mail-in repairs
Customers book a resole online, post their shoes with an Australia Post label and track the job.
A website that gets found
Quick on mobile with your services, hours and a 'check my job' page, built to rank for 'shoe repair near me'.
03The systems
The big ones
Your whole counter, on one system.
These are the systems repair counters need most. Each one works on its own and they get properly handy when they're joined up.
Job tickets & texts
Every job on a ticket. Every customer told.
Log a job in seconds by phone number, snap a photo and print a barcoded tag for the shelf. Mark it done and the ready-to-collect text sends itself, so the phone stops ringing.
- Look up jobs by phone or name
- Photo of every item at drop-off
- Barcoded tags for the shelf
- Due dates and rush jobs
- Deposits and paid flags
- Ready text when marked done
- Customer status link
- Signature on collection
- Repeat customer history
Uncollected reminders
The back shelf, cleared.
Jobs that sit too long get reminded on a schedule you set. Each text includes the ticket number and your hours. If they still don't show, the job is flagged for your disposal policy with a record of every message sent.
- Reminder texts at intervals you choose
- Final notice before disposal date
- Record of every reminder sent
- Shelf age at a glance
- Unpaid balance tracking
- Disposal or donation log
- Customers can reply by text
Restricted key register
Restricted keys, only for the right people.
Each strata, school or business account lists who can authorise copies. Staff check ID against the register before cutting and every key cut is logged against the system number. Audits stop being a scramble through a binder.
- Accounts with authorised people
- Key system and key number records
- ID check prompt before cutting
- Authorisation letters stored digitally
- Log of every copy cut
- Account holder emailed on each cut
- Remove people when they leave
- Audit report per account
Engraving orders
Proofs approved before you cut a letter.
The customer's wording is typed, not scrawled, then sent as a proof they approve by text. Payment is taken up front and the job lands on the bench board with everything the engraver needs.
- Typed wording and line layout
- Font and size options
- Proof sent by text or email
- Customer approval logged
- Deposits or full payment up front
- Bulk orders for clubs and schools
- Trophy and plaque details
- Ready text when finished
04How it changes
Before and after
A busy Saturday counter, wolloped.
Here's how a Saturday morning could change. Every counter is different, so we map yours first.
Before
- Customer lost their ticket so you dig through the shelf
- Phone rings every ten minutes asking if jobs are ready
- Ring customers back one by one between cuts
- Flip through the binder to check a restricted key
- Guess the price of a job you rarely do
- Back shelf still full of last winter's boots
After
- Look the job up by phone number in seconds
- Ready texts went out as each job was finished
- Nobody needs ringing back
- The register shows who's authorised before you cut
- The price list is on the screen for every job
- Reminder texts cleared the old jobs
05Services
Everything under one roof
Software, websites and systems for shoe repair and key cutting shops.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for shoe repair and key cutting shops
Built around how your shoe repair and key cutting business actually runs: job tickets, ready-to-collect texts and the admin in between, in one system you own.
Websites for shoe repair and key cutting shops
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Shoe repair and key cutting business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for shoe repair and key cutting shops
Uncollected job reminders and restricted key register: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Square, Lightspeed and Tyro so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your shoe repair and key cutting business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the POS and accounting you already use or replace the bits holding you back.
- Square
- Lightspeed
- Tyro
- Shopify
- WooCommerce
- Stripe
- Afterpay
- Zip
- Xero
- MYOB
- Google Business Profile
- Australia Post
- Sendle
- StarShipIt
- Mailchimp
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your shoe repair and key cutting business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend a morning behind your counter and at the bench to see where jobs, calls and keys actually slow you down.
- 02
Archi-tech
We plan it before writing code: your tickets, texts, key accounts, price list, stock, hosting and cost.
- 03
Build
Real engineering shown to you early. Usually tickets and ready texts first so the phone quietens down fast.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things shoe repair and key cutting shops ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can businesses authorise who gets key copies?
Yes. Business and strata accounts list authorised people so restricted keys are only cut for the right person. Every cut is logged.
Will customers get a text when their job is ready?
Yes. Mark the job done and a text goes out with the ticket number and your hours. You choose the wording.
What about jobs nobody collects?
The system sends reminders on a schedule you set, then a final notice before your disposal date. Every message is logged in case anyone disputes it later.
Will it run on a counter tablet?
Yes. It works on a tablet, a phone or the counter PC and prints tags to a label printer.
Do we have to switch our POS?
No. We build around what works. Square, Lightspeed and most popular POS systems can connect so payments and job tickets stay matched.
How much does it cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like digital tickets and ready texts can be quick. Bigger systems are staged so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most shoe repair and key cutting shops we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a shoe repair and key cutting business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.