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Plumbing supplier software: trade orders & showrooms

Plumbing suppliers: one system from the counter to the site. Fewer phone orders, more flow.

Plumbers ring the counter at 6:30am with an order and no job number. Deliveries to site get sorted by phone and the bathroom client's selections live on a sheet of paper in a folder. We build trade portals, delivery booking, showroom and selection systems for plumbing suppliers that all talk to each other, then we host them and look after them.

Tell us what's slowing you down →Try the live demo →Or call0423 011 252

Looking for plumbing supplier software that runs the trade counter, deliveries and the showroom?

A plumbing supplier is really three businesses under one roof: a trade counter feeding plumbers before sunrise, a delivery operation getting pipe and hot water units to site and a showroom where homeowners spend an hour choosing tapware. Most run it on an old ERP, a phone that never stops ringing and a stack of handwritten selection sheets. Orders come in without job references, invoices get disputed and the plumber's office spends Friday matching dockets to jobs.

Wollopit builds custom software around how your branch actually works. Plumbers order online at their account pricing with a job reference on every order. Site deliveries get booked into a time window with a photo on drop. Showroom visits are booked ahead and every choice the client makes lands on a list their plumber can order from in one go. We connect to the systems you already run, replace the ones holding you back and look after the lot on our own servers.

01The problems

What we hear from plumbing suppliers

Does your plumbing supplier have these problems? Here's how we'd fix them.

Most plumbing suppliers we talk to know their stock inside out and still run the day on phone calls, dockets and memory. It works until the 7am rush.

  • The problemOrders by phone before sunriseThe counter phone rings from 6am and staff type orders while a queue of utes builds up out the front.
    How we fix itA trade portal where plumbers order the night before at their own pricing, picked and ready when they walk in.
  • The problemNo job reference on the orderThe plumber forgets the job number, the invoice goes out blank and their office rings to dispute it a month later.
    How we fix itJob references required at checkout, saved per site and printed on every docket, invoice and statement.
  • The problemSite deliveries sorted by phoneA time gets agreed on a call, the driver turns up to a locked site and nobody on the job knew it was coming.
    How we fix itDelivery booking with time windows, site contacts, an SMS when the truck's close and photo proof of delivery.
  • The problemAccount pricing kept in someone's headEvery plumber has a different deal and the new counter staff charge list price to your best customer.
    How we fix itAccount pricing, contract rates and project pricing applied automatically online and at the counter.
  • The problemShowroom visits turn up unannouncedThree couples walk in at once on Saturday morning and the one consultant can't give anyone proper time.
    How we fix itOnline showroom appointments with a short brief up front so the consultant knows the room, budget and plumber before they arrive.
  • The problemClient selections lost on paperThe homeowner picks tapware, toilet and vanity. The sheet goes in a folder and the plumber orders the wrong finish.
    How we fix itDigital selection lists with codes, finishes and photos that the client approves and shares with their plumber's account.
  • The problemBackorders nobody chasesA hot water unit's on backorder and the plumber finds out on install morning while the customer takes cold showers.
    How we fix itBackorder tracking with ETAs plus an automatic SMS or email when stock lands or dates slip.
  • The problemBuilder quotes take daysA builder sends plans for twelve townhouses and someone spends a week pricing it up in a spreadsheet.
    How we fix itA quoting tool with kits per bathroom type, project pricing and staged call-offs against the quote.
  • The problemReturns and credits by docketPlumbers drop back unused fittings with a scribbled note and credits take weeks to show up on the account.
    How we fix itReturns logged at the counter or in the portal against the original order with credits applied fast.
  • The problemStatements nobody can reconcileA monthly statement lists forty invoices and the plumber's bookkeeper can't tell which job each one belongs to.
    How we fix itStatements grouped by job reference, downloadable invoices and online payments with Stripe.
  • The problemBranch stock is a guessing gameThe counter rings the other branch to check for 100mm fittings, then someone drives over to grab them.
    How we fix itLive stock across branches with transfer requests. Plumbers can see availability before they order.
02What we build

Solutions

What we build for plumbing suppliers. Usually all talking to each other.

Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.

01

Trade ordering portal

Plumbers order online or from their phone at their account pricing, with favourites, past orders and quick reorders.

02

Job references & site addresses

Job numbers and site details on every order, docket, invoice and statement so nothing gets disputed.

03

Delivery booking & tracking

Time windows, site contacts, driver runs, SMS updates and photo proof of delivery.

04

Click and collect & after-hours pickup

Orders picked overnight and ready at the counter or in a pickup cage with a code.

05

Account & project pricing

Customer-specific rates, contract pricing and builder project pricing applied everywhere automatically.

06

Showroom appointments

Online booking for showroom consults with a brief, reminders and consultant calendars.

07

Selection lists

Clients' choices saved with codes, finishes and photos, approved online and shared with their plumber.

08

Builder quotes & takeoffs

Kits per room type, multi-stage quotes and call-offs as each stage of the build is ready.

09

Backorder alerts

ETAs on every backordered line with automatic updates to the plumber when it lands.

10

Returns & credits

Returns logged against the original order with credits applied and visible in the portal.

11

Statements & payments

Statements by job, invoice downloads and card payments online, synced to Xero or MYOB.

12

Branch stock & transfers

Live stock across branches, transfer requests and availability shown to trade customers.

13

A website that ranks

Hand-built and quick on mobile, with showroom bookings and product ranges built to rank for 'plumbing supplies near me'.

03The systems

The big ones

Your whole supply business, on one system.

These are the systems plumbing suppliers ask us about most. Each one works on its own and they get properly clever when they're joined up.

Trade ordering

Plumbers order the night before. Grab it and go at 6am.

Every plumber gets a login with their own pricing, favourites and past orders. Job references are required on every order and flow through to the docket, invoice and statement. The counter sees what's coming before the roller door goes up.

  • Account pricing on every line
  • Job reference required at checkout
  • Saved sites and job addresses
  • Favourites and one-tap reorders
  • Order from a phone on site
  • Pick lists printed overnight
  • Click and collect or delivery
  • After-hours pickup codes
  • Multiple logins per plumbing business
  • Orders synced to your ERP or Xero

Site delivery

Deliveries that turn up when the site's open.

Plumbers book a delivery window when they order and add the site contact. Drivers get their run on a phone and the site gets an SMS when the truck's ten minutes out. A photo on drop ends the 'it never arrived' calls.

  • Delivery windows at checkout
  • Site contact and access notes
  • Driver runs planned by area
  • SMS when the truck is close
  • Photo and signature on drop
  • Long-load and crane flags
  • Failed delivery reasons logged
  • Delivery fees by zone
  • Proof of delivery in the portal

Showroom & selections

Every tap, toilet and vanity on one list the plumber can order from.

Homeowners book a showroom consult online and tell you about the room first. Every choice they make goes on a digital selection list with codes, finishes and photos. Once they approve it the plumber orders the whole bathroom in one go.

  • Online showroom bookings
  • Brief before the visit
  • Consultant calendars
  • Selections with codes and finishes
  • Photos and spec sheets attached
  • Client approves online
  • Shared with the plumber's account
  • Convert to an order in one tap
  • Changes tracked with dates
  • Follow-ups for undecided clients

Builder quotes & backorders

Big jobs quoted fast. Backorders chased for you.

Build kits per bathroom or room type and quote a townhouse job in an afternoon. Builders call off each stage against the quote. Backordered lines carry an ETA and the plumber hears the moment it moves.

  • Kits per room type
  • Project pricing per builder
  • Multi-stage call-offs
  • Quote versions and approvals
  • Quotes sent as PDF or link
  • Backorder ETAs per line
  • SMS or email when stock lands
  • Alerts when dates slip
  • Supplier ETA tracking

Accounts & stock

Statements by job. Stock across every branch.

Statements and invoices group by job reference so a plumber's bookkeeper can match them in minutes. Payments go through online and land in Xero or MYOB. Stock is live across branches so the counter stops ringing around.

  • Statements grouped by job
  • Invoice and docket downloads
  • Card payments with Stripe
  • Synced to Xero or MYOB
  • Credit limits and account holds
  • Returns and credits online
  • Live stock by branch
  • Transfer requests between branches
  • Reorder alerts on fast movers
  • Stock shown to trade customers
04How it changes

Before and after

A bathroom reno order, wolloped.

Here's how a bathroom reno could flow from showroom to site. Every supplier is different, so we map yours first.

Before

  1. Client walks into the showroom with no appointment
  2. Selections written on a paper sheet
  3. Plumber rings the counter to read it back
  4. Wrong finish ordered with no job number
  5. Delivery time agreed by phone
  6. Hot water unit on backorder and nobody said

After

  1. Client books a consult and sends a brief first
  2. Selections saved with codes, finishes and photos
  3. Client approves and shares it with their plumber
  4. Plumber orders the lot in one tap with the job ref
  5. Delivery window booked with an SMS on the way
  6. Backorder ETA sent well before install day
05Services

Everything under one roof

Software, websites and systems for plumbing suppliers.

Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.

Custom software for plumbing suppliers

Built around how your plumbing supplier actually runs: trade ordering portal, job references & site addresses and the admin in between, in one system you own.

Websites for plumbing suppliers

Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.

Plumbing supplier system upgrades

Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.

Apps and portals for plumbing suppliers

Delivery booking & tracking and click and collect & after-hours pickup: customer and staff portals that work on any phone without an app store.

Integrations and automation

We connect Xero, MYOB and Pronto Xi so information moves on its own and nobody retypes it.

Hosting, support and care

Managed hosting, updates, backups and security for your plumbing supplier, looked after by the people who built it.

06Integrations

Connections

Plays nicely with what you already use.

We connect to the ERP, accounting and job management tools you and your plumbers rely on. We work alongside platforms you're happy with or replace the ones holding you back.

  • Xero
  • MYOB
  • Pronto Xi
  • Cin7
  • Unleashed
  • Shopify
  • WooCommerce
  • Stripe
  • StarShipIt
  • Australia Post
  • Sendle
  • Microsoft 365
  • Simpro
  • AroFlo
  • ServiceM8
  • Tradify
  • Fergus
  • Google Business Profile
  • Mailchimp
07How we work

The process

Some people dip their toe in. We turn up in a rebreather.

We get properly below the surface of your plumbing supplier: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.

  1. 01

    Think

    We spend time on the trade counter at 6am, in the showroom and on the delivery truck, then work out what's actually slowing you down.

  2. 02

    Archi-tech

    We plan it before writing code: your accounts, pricing, job references, deliveries, selections, stock, hosting and cost.

  3. 03

    Build

    Real engineering, shown to you early and often. Usually the trade portal or your worst bottleneck first, so you get a win quickly.

  4. 04

    Look after

    We host it, maintain it and keep improving it. When something breaks you call the people who built it.

08Questions

FAQ

Things plumbing suppliers ask us.

Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.

Can homeowners share selections with their plumber?

Yes. Selections made in the showroom are saved with codes and finishes, approved by the client and shared with the plumber's account so they can order the lot in one go.

Can we make job references compulsory?

Yes. Plumbers can't check out without one. The reference follows the order onto the docket, invoice and statement.

Will each plumber see their own pricing?

Yes. Account pricing, contract rates and project pricing come from your existing price files or ERP and apply automatically online and at the counter.

Do we have to replace our ERP or accounting system?

No. If Pronto, Cin7, MYOB or Xero is doing its job we build around it. If something is holding you back we'll show you what replacing it would involve before anything changes.

Can it connect to our plumbers' job management software?

Often, yes. Plenty of plumbers run Simpro, AroFlo, ServiceM8, Tradify or Fergus. Where those platforms allow it we can pass orders and invoices across with the job reference attached.

How much does a plumbing supplier system cost?

It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.

How long does it take?

Smaller jobs like showroom bookings or delivery SMS can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.

Who looks after it once it's built?

We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.

We already have systems. Can you upgrade them instead of starting again?

Usually, yes. Most plumbing suppliers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.

Contact

Got a plumbing supplier problem? Consider it wolloped.

Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.

Call0423 011 252 Emailprojects@wollopit.com.au
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