Repeat script reminders
Texts or emails before a repeat runs low, timed to their usual pattern, with a one-tap request link.
Pharmacy software: script reminders & click and collect
Pharmacies: regulars who never run out. More service, less phone tag.
Regulars run out of their meds before anyone notices. Flu shots get booked over a ringing phone. The front of shop has no online store, so people buy elsewhere. We build repeat reminder, booking, click and collect and dose pack systems for independent pharmacies that work alongside your dispense software. Then we host them and look after them.
Looking for pharmacy software for script reminders, bookings and click and collect?
An independent pharmacy is a dispensary, a health clinic, a retail shop and a delivery service under one roof. The dispense system handles scripts well. Everything around it ends up on sticky notes, a diary at the counter, a spreadsheet of Webster pack patients and a phone that never stops. Flu season turns it all up to eleven.
Wollopit builds custom pharmacy software around how your pharmacy actually runs. Customers get a text before their repeat runs out and can send their eScript token in one tap. Vaccinations and health services book themselves. Front-of-shop products sell online for pickup. Dispensing stays in your dispense system and with your pharmacists. We build the service layer around it, connect the tools you already like and look after the lot on our own servers.
01The problems
What we hear from pharmacies
Does your pharmacy have these problems? Here's how we'd fix them.
Independent pharmacies win on service, not price. The trouble is most of that service runs on the phone, the counter and the pharmacist's memory.
- The problemRegulars run out of their medsRepeats get forgotten until the last tablet. Then it's a panicked call on a Saturday afternoon.How we fix itRepeat reminders by SMS or email before they run low, with a one-tap link to request it.
- The problemeScripts arrive every which wayTokens come by text, email, screenshot and a phone held up at the counter. Some get lost in the shuffle.How we fix itOne script request inbox where customers send their token and pick a pickup time. Your team processes it in your dispense system.
- The problemThe counter queue builds upCustomers stand around waiting for scripts or walk off and come back too early.How we fix itReady-to-collect texts the moment a script is bagged, so people come back when it's actually ready.
- The problemFlu season melts the phoneEvery second call is someone wanting a flu shot. Staff juggle the phone, the diary and a full shop.How we fix itOnline vaccination booking with eligibility questions, consent forms and reminders, plus walk-in slots you control.
- The problemHealth services nobody knows aboutYou offer blood pressure checks, UTI treatment, travel health and breast pump hire. Most customers have no idea.How we fix itService pages that explain each one with online booking, so Google sends people straight to you.
- The problemNo online shop for front of shopCustomers price check on their phone and order sunscreen and vitamins from the big chains.How we fix itClick and collect for front-of-shop range with stock and prices pulled from your POS.
- The problemDose packs on a spreadsheetWebster pack patients, change requests, packing days and aged care deliveries live in a spreadsheet and someone's head.How we fix itA dose pack board with patient schedules, change requests from carers, packing checks and delivery runs.
- The problemHome delivery chaosDelivery requests on scraps of paper, a driver with no run sheet and no proof anything was dropped off.How we fix itDelivery runs planned by area with a driver app, signatures and photos on drop-off.
- The problemEquipment hire goes walkaboutCrutches, breast pumps and mobility aids go out on a handwritten form and don't always come back.How we fix itHire bookings with deposits, return dates, reminders and a list of what's out right now.
- The problemRegulars aren't rewardedYour most loyal customers get the same treatment as someone passing through.How we fix itA simple loyalty program with a digital card, points on front-of-shop purchases and member offers.
- The problemReviews and messages pile upGoogle reviews, Facebook messages and website enquiries sit unanswered for days.How we fix itEvery review and message in one inbox the whole team can answer between customers.
02What we build
Solutions
What we build for pharmacies. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
eScript request inbox
Customers send their token and pick a pickup time. Requests queue up for your team to process.
Ready-to-collect texts
An SMS the moment a script or order is bagged and ready at the counter.
Vaccination booking
Flu, COVID, shingles and travel vaccines with eligibility questions, consent forms and reminders.
Health service bookings
Blood pressure checks, UTI consults, medication reviews and other clinical services booked online.
Click and collect shop
Front-of-shop products online with stock and prices from your POS and pickup time slots.
Dose pack management
Webster pack patient schedules, carer change requests, packing checklists and aged care facility runs.
Home delivery runs
Delivery requests grouped by area, a driver app and proof of delivery with signatures or photos.
Equipment hire
Breast pumps, crutches and mobility aids with deposits, return reminders and hire history.
Loyalty program
A digital card in their phone wallet, points on front-of-shop sales and member offers.
Catalogue and promo pages
Monthly specials on your website and socials, updated in one place.
Reviews and messages inbox
Google reviews, Facebook messages and website enquiries in one shared inbox.
A website that's found
Fast on phones with services, hours and bookings, built to rank for 'pharmacy near me' and your suburb.
03The systems
The big ones
Your whole pharmacy, on one system.
These are the systems pharmacies ask us about most. Each one works on its own and they get properly useful when they're joined up.
Repeat reminders
Regulars get a nudge before the last tablet.
Customers opt in and get a reminder when a repeat is due, timed to how often they usually fill it. One tap sends their eScript token and a pickup time to your script inbox. Dispensing stays in your dispense system with your pharmacists.
- Opt-in reminders by SMS or email
- Timed to each customer's refill pattern
- One-tap script requests
- eScript token upload or forward
- Pickup time or delivery choice
- Script request inbox for the dispensary
- Ready-to-collect texts
- Family accounts for carers and parents
- Easy opt out in every message
Vaccinations & services
Flu season without the phone ringing off the hook.
Vaccinations and health services book online with the right questions asked up front. You set how many slots each pharmacist can handle and the system does the rest. Reminders cut no-shows and consent forms are done before they walk in.
- Flu, COVID, shingles and travel vaccines
- Eligibility and screening questions
- Consent forms filled in before arrival
- Slots per pharmacist and consult room
- Walk-in capacity you control
- Group bookings for families and workplaces
- SMS reminders and easy rescheduling
- Clinical services like UTI and BP checks
- Season-start emails to last year's patients
Click and collect
Front of shop, open online.
Sunscreen, vitamins, skincare and baby gear sell on your website at your prices. Stock and prices come from your POS so you're not updating two systems. Orders land on a pick list and customers get a text when it's ready.
- Products and prices from your POS
- Live stock levels
- Pickup time slots
- Local delivery by postcode
- Pick lists for staff
- Ready texts on packing
- Monthly catalogue specials
- Pay online or at pickup
- Gift cards
Dose packs & delivery
Webster packs off the spreadsheet.
Every dose pack patient with their packing day, facility and pickup or delivery details on one board. Carers and aged care staff send change requests through a form instead of a phone call. Drivers get a run sheet and record proof of delivery.
- Patient packing schedules
- Aged care and home care facility lists
- Change requests from carers and facilities
- Packing and checking sign-offs
- Delivery runs planned by area
- Driver app with signatures and photos
- Overdue pickup alerts
- Billing exports for packing fees
Loyalty & reviews
Regulars who feel like regulars.
A digital loyalty card that lives in their phone wallet and earns points on front-of-shop purchases. Member offers go out by SMS and email. Google reviews and messages land in one inbox so the team can reply between customers.
- Digital card in Apple and Google Wallet
- Points on front-of-shop purchases
- Member offers and birthday perks
- Linked to your POS
- SMS and email campaigns
- Google reviews in one inbox
- Facebook and website messages
- Review requests after service visits
04How it changes
Before and after
Flu season, wolloped.
Here's how a busy flu season morning could change. Every pharmacy is different, so we map yours first.
Before
- Phone rings nonstop with flu shot bookings
- Bookings written in a paper diary at the counter
- Consent forms filled in while the queue grows
- A regular rings in a panic because they've run out
- Customers wait at the counter for scripts
- Someone orders sunscreen online from a chain store
After
- Flu shots booked online with walk-in slots held back
- Every pharmacist sees their day on one screen
- Consent forms done before they arrive
- Their repeat reminder went out last week
- A ready text tells them when to come back
- They ordered from your shop and collected on the way home
05Services
Everything under one roof
Software, websites and systems for pharmacies.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for pharmacies
Built around how your pharmacy actually runs: repeat script reminders, eScript request inbox and the admin in between, in one system you own.
Websites for pharmacies
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Pharmacy system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for pharmacies
Ready-to-collect texts and vaccination booking: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Fred Dispense, Z Dispense and Minfos so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your pharmacy, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
Your dispense system stays in charge of scripts. We connect to it where it makes sense and build around the tools you're happy with.
- Fred Dispense
- Z Dispense
- Minfos
- Corum
- eRx Script Exchange
- MedAdvisor
- Webstercare
- GuildCare
- Tyro
- Square
- Stripe
- Shopify
- Xero
- MYOB
- Microsoft 365
- Twilio SMS
- Google Business Profile
- Mailchimp
- Australia Post
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your pharmacy: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at the counter, in the dispensary and on the phones to see where the day actually gets stuck.
- 02
Archi-tech
We plan it before writing code: reminders, bookings, shop, dose packs, how it sits next to your dispense system, privacy, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before flu season.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things pharmacies ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can customers order prescriptions online?
We build the parts that are appropriate, like repeat reminders, script requests and eScript token uploads. Dispensing stays in your dispense system with your pharmacists and your processes.
Do we have to switch dispense software or POS?
No. Fred, Z, Minfos and Corum keep doing their job. We build around what works and connect where it makes sense, such as pulling front-of-shop stock and prices from your POS.
Can it handle flu season bookings?
Yes. You set slots per pharmacist and consult room, hold back walk-in capacity and let eligibility questions and consent forms happen before people arrive.
How do you look after customer health information?
We collect only what each feature needs, host it in Australia, lock down who can see what and build with your privacy obligations in mind from day one.
Can carers and aged care facilities send dose pack changes?
Yes. They get a simple form or login to send changes, which land on your dose pack board for the pharmacist to review.
We use MedAdvisor already. Is that a problem?
Not at all. If it's working for you we build the other pieces around it, like bookings, click and collect, dose packs and delivery.
How much does a pharmacy system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like repeat reminders or vaccination booking can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most pharmacies we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a pharmacy problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.