Family updates
Secure photos and messages.
Aged care family updates & visitor booking
Aged care: keep families close and informed. Secure updates and easy visits.
Families ringing for updates, visits arranged by phone and enquiries from new families handled slowly. We build family communication and booking systems for aged care.
Looking for aged care family communication software?
Families want to know their loved ones are happy and well. We build secure update and booking systems that make it easy for staff to share and families to visit.
Wollopit builds booking flows, secure intake forms, patient portals and websites for aged care providers around how your practice actually runs. We connect the practice software you already use, replace the bits holding you back and look after the lot on our own Australian-managed servers, so your team can get back to patients.
01The problems
What we hear from aged care providers
Does your aged care provider have these problems? Here's how we'd fix them.
Most aged care providers we talk to have great clinicians held back by phone tag, paper forms and a practice system nobody fully understands.
- The problemFamilies ring for updatesStaff spend time on the phone.How we fix itSecure family updates with photos.
- The problemVisits by phoneVisit times are arranged manually.How we fix itOnline visitor booking.
- The problemActivities unknownFamilies don't see what's happening.How we fix itActivity calendars families can view.
- The problemNew family enquiriesEnquiries are slow to follow up.How we fix itEnquiry tracking and tours booked online.
- The problemEventsFamily events are organised manually.How we fix itEvent invitations and RSVPs.
- The problemFeedbackFeedback isn't captured.How we fix itSimple feedback forms.
02What we build
Solutions
What we build for aged care providers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Visitor booking
Visits booked online.
Activity calendar
Shared with families.
Enquiry tracking
Tours and follow-ups managed.
Event RSVPs
Family events organised.
Feedback forms
Families share feedback.
03How it changes
Before and after
A Sunday visit, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Family rings for news
- Visit arranged by phone
- Activities unknown
- Enquiry follow-up late
After
- Update with photos shared
- Visit booked online
- Calendar visible
- Tour booked instantly
04Services
Everything under one roof
Software, websites and systems for aged care providers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for aged care providers
Built around how your aged care provider actually runs: family updates, visitor booking and the admin in between, in one system you own.
Websites for aged care providers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Aged care provider system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for aged care providers
Activity calendar and enquiry tracking: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Cliniko, Halaxy and Nookal so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your aged care provider, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Cliniko
- Halaxy
- Nookal
- HotDoc
- Tyro
- Stripe
- Xero
- Microsoft 365
- Twilio SMS
- Google Business Profile
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your aged care provider: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things aged care providers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
How is privacy handled for residents?
Updates go only to approved family members, with consent recorded and access controlled by staff.
How much does it cost?
It depends on what you need, so we quote up front once we understand your aged care provider. No surprise invoices, no lock-in and you own what we build.
Do we have to change our practice management software?
No. We usually build around it: online booking, intake forms, reminders and the website, all connected to what you already use. If it's genuinely holding you back we'll talk options first.
How do you handle patient privacy?
Carefully. Forms and portals use encrypted connections, access is restricted to the people who need it and we follow the Australian Privacy Principles. Sensitive data is only collected where it's actually needed.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most aged care providers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got an aged care provider problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.