Hire management
Every hire item by serial number, hire periods, deposits, extensions, returns and a live view of what's out.
Mobility equipment software: hire, sales & NDIS quotes
Mobility equipment: hire it, sell it or quote it for funding. The right aid, sorted quickly.
The hire book lives in a folder, NDIS quotes get typed into Word one at a time, the website lists forty walkers with no help choosing and the delivery run is planned on the back of an envelope. We build hire, sales, quoting, servicing and delivery systems for mobility equipment suppliers that all talk to each other, then we host them and look after them.
Looking for mobility equipment hire and quoting software that handles hire, sales and funding?
A mobility equipment business runs three paths at once. Someone needs a wheelchair by Friday because Mum comes home from surgery. Someone else wants to buy a scooter outright. A third customer needs a power chair quoted for their NDIS plan, signed off by their OT and approved before anything moves. Most suppliers juggle all three with a hire folder, a pile of Word templates, an online store that only does one of them and a phone that never stops.
Wollopit builds custom software for mobility equipment suppliers around how your shop actually works. Hire bookings know what's out, where it is and when it's due back. Funding quotes come out in the format NDIS, Support at Home, DVA and state schemes expect. Therapists send prescriptions through a portal instead of email. Services, repairs and deliveries get scheduled instead of remembered. We connect the tools you already like, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from mobility equipment suppliers
Does your mobility equipment business have these problems? Here's how we'd fix them.
Most mobility suppliers we talk to know their gear inside out and genuinely care about getting people moving. The paperwork is what slows them down.
- The problemNobody knows what's out on hireThe hire book is a folder on the counter. Who's got the bariatric chair? Is the shower stool back? Ring around and find out.How we fix itEvery hire item tracked by serial number with who has it, where it is, when it's due back and automatic return or extend reminders.
- The problemHires that quietly run overA two-week hire after a hip replacement turns into three months and nobody invoiced the extra weeks.How we fix itHire periods bill themselves. Extensions are offered by SMS and charged automatically with no awkward phone calls.
- The problemFunding quotes typed by handNDIS, Support at Home, DVA and MASS all want something slightly different, so every quote starts from a blank Word doc.How we fix itA quote builder that pulls products, specs and prices from your catalogue and outputs in each funder's format in minutes.
- The problemQuotes disappear into a black holeA power chair quote goes to the plan manager and six weeks later nobody's sure if it was approved, declined or lost.How we fix itA quote pipeline showing every quote's status, with reminders to chase plan managers and support coordinators before things stall.
- The problemTherapist prescriptions all over the placeOTs and physios send measurements, seating specs and recommendations by email, PDF and the odd phone photo.How we fix itA therapist portal for prescriptions, trial requests and quote sign-off, all attached to the client's record.
- The problemDemo and trial stock goes walkaboutThe demo power chair has been out on a trial for a month and nobody remembers which therapist took it.How we fix itTrial bookings with demo stock tracked, trial end dates, feedback forms and a straight line from trial to quote.
- The problemCustomers don't know what suitsFamilies land on a website with dozens of walkers and no idea which one fits a tall dad who mostly goes to the shops.How we fix itA guided product finder by height, weight, indoor or outdoor use and transport, with buy, hire or quote options.
- The problemServices and repairs get forgottenScooter batteries die, annual services slip and repair jobs live on a whiteboard while parts are on order.How we fix itService schedules with reminders, repair job cards, parts tracking and SMS updates so customers know where their chair is.
- The problemDeliveries arranged by phoneDrop-offs, setups and pickups planned in someone's head, with the driver ringing in for addresses all day.How we fix itDelivery and pickup runs planned by area with time windows, setup checklists and signatures on the driver's phone.
- The problemReturns go straight back on the shelfA returned commode gets a quick wipe and goes out again with no record of cleaning or safety checks.How we fix itReturn checks with cleaning logs, safety inspections and a 'ready to hire' status before anything goes back out.
- The problemInvoicing retyped twiceSales get rung up in the shop, then retyped into Xero and again for the plan manager or funding body.How we fix itInvoices raised once and sent to the customer, plan manager or funder, with everything flowing into Xero or MYOB.
02What we build
Solutions
What we build for mobility equipment suppliers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Online hire bookings
Customers and hospital discharge planners book hire gear online with delivery dates, payment and paperwork done up front.
Funding quote builder
NDIS, Support at Home, DVA, MASS and private quotes built from your catalogue in the format each one expects.
Quote pipeline
Every quote's status in one place with chase reminders, approval tracking and conversion to an order in one click.
Therapist portal
OTs and physios send prescriptions, request trials, review quotes and see their clients' equipment history.
Trials & demo stock
Demo gear booked out for trials, end dates tracked, feedback captured and turned into a quote.
Product finder
Guided questions that narrow the range to what actually suits the person, then offer buy, hire or quote.
Online store
Walkers, chairs, scooters, bathroom aids and daily living gear with clear specs, delivery options and click and collect.
Service & repairs
Service schedules, repair job cards, parts on order, technician notes and SMS updates for customers.
Delivery & pickup runs
Runs planned by area with time windows, setup checklists, photos and signatures on the driver's phone.
Return checks & cleaning logs
Cleaning and safety inspections logged on every return before an item is cleared to hire again.
Customer & equipment records
Who owns or hires what, serial numbers, warranties, service history and quick lookups if there's a recall.
Invoicing & claims
Invoices to customers, plan managers and funders, claim-ready exports and everything synced to Xero or MYOB.
A website that's easy to use
Hand-built, accessible, clear on mobile and built to rank for 'wheelchair hire near me' and your suburb.
03The systems
The big ones
Your whole mobility business, on one system.
These are the systems mobility suppliers ask us about most. Each one works on its own and they get properly clever when they're joined up.
Hire management
Know where every chair is. Get every chair back.
Every hire item gets a record and a serial number, so you can see what's on the shelf, what's out and what's overdue at a glance. Hire periods bill themselves, extensions are offered by SMS and returns are booked straight into the pickup run.
- Hire fleet tracked by serial number
- Online bookings with payment and deposits
- Hire periods that bill themselves
- Extension offers by SMS
- Overdue return alerts
- Pickups added to the driver's run
- Return checks and cleaning logs
- 'Ready to hire' status on every item
- Hire to purchase conversions
- Utilisation per item: what earns its keep
Funding quotes
Funding quotes in minutes, not afternoons.
Pick the products, add the therapist's specs and the quote comes out in the format the funder expects. Every quote sits in one pipeline, so you can see what's waiting on approval and chase it before the customer goes cold.
- NDIS assistive technology quotes
- Support at Home quotes
- DVA and state scheme quotes
- Private and insurer quotes
- Specs and prices pulled from your catalogue
- Therapist recommendations attached
- Quote status from draft to approved
- Chase reminders for plan managers
- Approved quote to order in one click
- Quote history per client
Therapist portal & trials
OTs and physios, plugged straight in.
Therapists log in to send prescriptions, book trials of demo gear and sign off quotes for their clients. No more measurements buried in email threads or demo chairs that nobody can find.
- Therapist logins per clinic
- Prescription and measurement forms
- Trial requests for demo stock
- Demo gear tracked while out
- Trial end dates and reminders
- Trial feedback forms
- Quote review and sign-off
- Client equipment history
- Secure file and photo uploads
- Updates when gear is delivered
Service & repairs
Scooters serviced before they strand someone.
Every chair and scooter you sell or hire gets a service schedule, so reminders go out before batteries die and brakes wear. Repairs get a job card, parts on order are tracked and customers get an SMS when their gear is ready.
- Service schedules per item
- Automatic service reminders
- Online service bookings
- Repair job cards for the workshop
- Parts on order tracking
- Technician notes and photos
- Loan gear while repairs happen
- SMS updates to customers
- Warranty and recall lookups
- Service history on every item
Deliveries & pickups
Delivery runs that plan themselves.
Hire drop-offs, sales deliveries, setups and pickups all land on one schedule, grouped by area with time windows the customer can rely on. The driver gets addresses, access notes and setup checklists on their phone.
- Deliveries and pickups on one calendar
- Runs grouped by area
- Time windows sent by SMS
- On the way texts
- Access and setup notes
- Setup and safety checklists
- Photos and signatures on delivery
- Pickups for returns and swaps
- Discharge date bookings for hospitals
- Proof of delivery on the record
04How it changes
Before and after
An urgent hire after surgery, wolloped.
Here's how a rushed hospital discharge could change. Every supplier is different, so we map yours first.
Before
- A daughter rings at 4pm because Dad comes home tomorrow
- Someone checks the shelf to see if a chair is free
- Hire details written in the folder
- Delivery squeezed in by phone with the driver
- Payment taken over the phone later
- Return date forgotten until the chair is months overdue
After
- She books a wheelchair online from the hospital car park
- Only chairs that are clean and free are shown
- Hire agreement signed and paid in the same booking
- Delivery slots straight onto tomorrow's run
- An SMS says when the driver's on the way
- Return or extend reminder goes out before the hire ends
05Services
Everything under one roof
Software, websites and systems for mobility equipment suppliers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for mobility equipment suppliers
Built around how your mobility equipment business actually runs: hire management, online hire bookings and the admin in between, in one system you own.
Websites for mobility equipment suppliers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Mobility equipment business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for mobility equipment suppliers
Funding quote builder and quote pipeline: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Shopify so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your mobility equipment business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Shopify
- WooCommerce
- Square
- Tyro
- Stripe
- Booqable
- ServiceM8
- Unleashed
- NDIS myplace provider portal
- PRODA
- Microsoft 365
- Google Workspace
- Twilio SMS
- Mailchimp
- Google Business Profile
- Australia Post
- Sendle
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your mobility equipment business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at the counter, in the workshop and on a delivery run, then work out where hires, quotes and repairs are getting stuck.
- 02
Archi-tech
We plan it before writing code: your hire fleet, catalogue, funding quotes, therapists, servicing, deliveries, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, like hire tracking or funding quotes, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things mobility equipment suppliers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can quotes be prepared for therapists and funding bodies?
Yes. Quotes are built from your catalogue in the format NDIS, Support at Home, DVA, state schemes and insurers expect. Therapist recommendations can be attached and signed off through the portal.
Can customers hire equipment online?
Yes. Customers, families and discharge planners can see what's available, pick dates, sign the hire agreement and pay in one go. Delivery lands straight on your run.
Can it track every hire item by serial number?
Yes. Each item has its own record with who has it, when it's due back, service history and cleaning checks. That also makes recalls and warranty claims much easier.
Can therapists log in and see their clients' gear?
Yes. OTs and physios get their own login to send prescriptions, book trials, review quotes and see what equipment their clients have.
We already use hire or accounting software. Do we have to switch?
No. If Xero, Shopify, Booqable or another platform is doing its job, we build around it. If something's holding you back, we'll show you what replacing it would involve before anything changes.
How much does a mobility equipment system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online hire bookings or a quote builder can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most mobility equipment suppliers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a mobility equipment business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.