Online booking
Book by doctor, appointment type and length with new patient and bulk billing rules built in.
GP software: online booking, recalls & patient forms
GPs: patients book and register without the phone. Fewer calls, more consults.
The phones light up at 8am, new patients fill in clipboards in the waiting room, recalls live in a spreadsheet and the doctor running 40 minutes late is news to everyone sitting there. We build booking, registration, recall and patient request systems for general practices that work alongside your clinical software, then we host them and look after them.
Looking for GP online booking and recall software that takes the load off reception?
A general practice is a clinic, a call centre, a billing office and a reminders service all squeezed behind one front desk. Reception juggles the phones, the walk-ins, the script requests and the Medicare claims while the doctors fall behind and the waiting room fills up. Most practices hold it together with a booking app, a clinical system, a stack of paper forms and a lot of goodwill from the front desk.
Wollopit builds custom GP software around how your practice actually runs. Patients book the right appointment with the right doctor online. New patients register before they arrive. Recalls go out on time and get followed up until someone books. Repeat scripts and referral requests come in through a form instead of the phone. We work alongside the clinical software and booking tools you already use, keep patient data in Australia and look after the lot on our own servers.
01The problems
What we hear from GPs
Does your general practice have these problems? Here's how we'd fix them.
Most practices we talk to have great doctors and a front desk holding the whole place together with sticky notes. It works, right up until flu season.
- The problemThe 8am phone rushEvery line lights up at opening and patients give up after ten minutes on hold.How we fix itOnline booking by doctor, appointment type and length so the phones are free for the people who really need to ring.
- The problemClipboards in the waiting roomNew patients fill in paper forms, then reception retypes Medicare numbers and allergies into the system.How we fix itOnline registration before the visit with Medicare, DVA and concession details checked as they type and ready for reception to accept.
- The problemRecalls that slipCervical screening, skin checks and care plan reviews get flagged, then nobody follows them up.How we fix itAutomatic recall SMS and emails with a booking link plus a live list of who still hasn't booked.
- The problemThe wrong appointment lengthA 'quick script' turns into four problems and a mental health plan in a 15 minute slot.How we fix itBooking questions that steer patients to standard or long consults and flag anything that needs the nurse first.
- The problemRepeat scripts by phoneReception takes messages for scripts, referrals and forms then chases doctors to action them.How we fix itAn online request form that queues scripts and referrals for the right doctor with fees paid up front if you charge them.
- The problemRunning late and nobody toldThe doctor is 45 minutes behind and the waiting room finds out the hard way.How we fix itDelay texts to the next patients on the list so they arrive closer to their real time.
- The problemTelehealth links sent by handReception copies video links into texts and the patient can't find it at 2pm.How we fix itTelehealth bookings that send the link, a reminder and a quick tech check automatically.
- The problemWho's in today?Patients ring to ask which doctor is working, who bulk bills and who does women's health.How we fix itDoctor profiles with interests, languages, billing and next available on your website.
- The problemNo-shows and late cancelsEmpty slots on a booked-out day and a waitlist on a sticky note.How we fix itReminders with confirm or cancel by SMS plus a waitlist that offers freed-up slots on its own.
- The problemHealth assessments and care plans missedEligible patients for 75+ health assessments and chronic condition plans never get asked.How we fix itEligibility lists from your clinical data with invitations, booking links and nurse time set aside.
- The problemResults calls clog the phonesPatients ring every day asking if their results are back.How we fix itA secure 'please book to discuss' message from the doctor with a booking link so reception isn't the go-between.
- The problemFeedback nobody seesGoogle reviews sit unanswered and complaints only surface once someone's already furious.How we fix itPost-visit feedback that goes privately to the practice manager with a nudge to Google for happy patients.
02What we build
Solutions
What we build for GPs. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Pre-visit registration
New patient details, Medicare, DVA, emergency contacts and history captured before arrival.
Pre-appointment forms
Skin check, procedure, insurance medical and care plan questionnaires done at home.
Recall & reminder engine
Screenings, immunisations, care plan reviews and follow-ups sent and tracked until booked.
Scripts & requests portal
Repeat script, referral and form requests queued for the right doctor with optional fees.
Telehealth booking
Video and phone consults with links, reminders and prepayment sent automatically.
Delay notifications
Patients texted when their doctor is running behind.
Self check-in
QR or kiosk check-in that updates reception and the doctor's list.
Waitlist & cancellations
Freed-up slots offered to waiting patients by SMS in order.
Doctor profiles
Special interests, languages, billing and next available, always current.
Health assessment finder
Eligible patients found and invited with nurse time booked alongside the GP.
Practice dashboard
Bookings, no-shows, outstanding recalls and waiting requests on one screen.
Feedback & reviews inbox
Post-visit feedback, private complaints and Google reviews in one place.
Rosters & rooms
Doctor sessions, nurse rosters, room allocation and leave on one calendar.
A practice website
Quick on mobile with booking, doctors, hours and after-hours info. Built to rank for 'GP near me'.
03The systems
The big ones
Your whole front desk, on one system.
These are the systems practices ask us about most. Each one works on its own and they get properly clever when they're joined up.
Online booking
The phones stop melting at 8am.
Patients book the right doctor, the right appointment type and the right length from your website or Google. Rules for new patients, bulk billing and long consults are built in so reception isn't fixing the day before it starts.
- Book by doctor, type and length
- New and existing patient rules
- Fees and bulk billing shown up front
- Triage questions route to nurse or GP
- Long consult and care plan slots
- Booking from Google and your website
- Confirm or cancel by SMS
- Waitlist offers freed-up slots
- Family bookings in one go
- Works alongside your appointment book
Registration & forms
Clipboards out. Details in before they arrive.
New patients register online when they book, with Medicare, DVA and concession details checked as they type. Skin check, procedure and care plan forms are done at home so the consult starts with the answers already there.
- Online new patient registration
- Medicare, DVA and concession details
- Allergies, medications and history
- Emergency contacts and next of kin
- Consent and privacy acknowledgement
- Forms matched to appointment type
- Reminders for unfinished forms
- Reception reviews and accepts in one click
- Family members added together
- Works on any phone
Recalls & reminders
Recalls that chase themselves.
Recalls and reminders go out by SMS and email with a booking link, then follow up on their own until the patient books. The practice manager sees what's outstanding by doctor and recall type instead of scrolling a spreadsheet.
- Cervical screening and skin check recalls
- Care plan and health assessment reviews
- Childhood and adult immunisations
- Booking link in every message
- Automatic follow-ups until booked
- Escalate to a phone call list
- Outstanding recalls by doctor
- Templates in your practice's voice
- Opt-outs handled properly
- Appointment reminders with confirm by SMS
Scripts & requests
Scripts and referrals without the phone tag.
Repeat scripts, referral renewals, certificates and form requests come in through one online form and land in the right doctor's queue. Fees can be paid up front and the patient gets a text when it's done.
- Repeat script requests
- Referral renewals
- Medical certificates and forms
- Queued to the patient's usual doctor
- Optional fees paid by card
- Doctor approves, declines or asks to book
- Patient texted when it's ready
- Results 'please book' messages
- Requests that need a consult flagged
- Full history of every request
Waiting room & delays
A waiting room that knows what's going on.
Patients check in with a QR code or kiosk and reception sees who's arrived. When a doctor falls behind the next patients get a text so they turn up closer to their real time instead of filling the chairs.
- QR or kiosk self check-in
- Arrivals shown to reception live
- Delay texts by doctor
- Running time on the waiting room screen
- Telehealth links and reminders
- Prepayment for telehealth
- Waitlist fills cancelled slots
- No-show tracking
- Room allocation for the day
- End of day summary
04How it changes
Before and after
Monday morning, wolloped.
Here's how opening time on a Monday could change. Every practice is different, so we map yours first.
Before
- Every phone line lit up at 8am
- New patients on clipboards in the waiting room
- Script requests scribbled on message pads
- Recalls sitting in a spreadsheet nobody opened
- Doctor running late and the waiting room full
- Reception retyping Medicare numbers at lunch
After
- Most of the day booked online overnight
- New patients registered before they walk in
- Script requests queued for each doctor
- Recall texts sent and the bookings rolling in
- Delay texts out to the next six patients
- Reception actually gets a lunch break
05Services
Everything under one roof
Software, websites and systems for GPs.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for GPs
Built around how your general practice actually runs: online booking, pre-visit registration and the admin in between, in one system you own.
Websites for GPs
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
General practice system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for GPs
Pre-appointment forms and recall & reminder engine: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Best Practice, MedicalDirector and Zedmed so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your general practice, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We work alongside your clinical software and the tools you rely on, connect what we can and replace the bits holding you back.
- Best Practice
- MedicalDirector
- Zedmed
- HotDoc
- HealthEngine
- Cubiko
- Pen CS
- My Health Record
- Healthdirect Video Call
- Coviu
- Tyro
- Medicare Easyclaim
- Stripe
- Xero
- Microsoft 365
- Twilio SMS
- Google Business Profile
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your general practice: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit with reception, the nurses, the doctors and the practice manager to work out where the day actually gets jammed up.
- 02
Archi-tech
We plan it before writing code: your appointment types, forms, recalls, requests, clinical software links, privacy, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the phones or the clipboards first so you get a win before flu season.
- 04
Look after
We host it in Australia, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things GPs ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Does it work with Best Practice or MedicalDirector?
We work alongside your clinical software. Booking, registration, recalls and requests run around it so the clinical record stays where it belongs and reception isn't retyping everything.
We already use HotDoc or HealthEngine. Do we have to switch?
No. If your booking platform is doing its job we build around it, adding the forms, recalls, requests and delay texts it doesn't do. If it's holding you back we'll show you what replacing it would involve before anything changes.
Where is patient data stored?
In Australia, on our managed servers. We build to the Australian Privacy Principles, collect only what you need and control who on your team sees what.
Can patients request repeat scripts online?
Yes. Requests go to the patient's usual doctor, who can approve them, decline them or ask the patient to book. You can charge a fee for it if you want to.
Can recalls follow up on their own?
Yes. Recalls send with a booking link and follow up until the patient books. Anyone who doesn't respond lands on a call list for reception.
Can it tell patients when the doctor is running late?
Yes. Reception or the doctor marks the delay and the next patients get a text so they aren't sitting in the waiting room for an hour.
How much does a GP system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online registration or delay texts can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most GPs we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a general practice problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.