Collection bookings
Online booking by centre and time, with walk-in slots held back, reschedules and SMS confirmations.
Pathology collection booking software & wait times
Pathology: book the collection, skip the wait. Fewer queues, fewer phone calls.
Every patient turns up at 7am, half of them have had breakfast when they shouldn't have and the centre on Google closed two weeks ago. Phones ring with "are my results back?" and couriers run on a clipboard. We build collection booking, wait-time, centre finder, home visit and courier systems for pathology providers that all talk to each other. Then we host them and look after them.
Looking for pathology collection booking software that actually shortens the queue?
A pathology provider is a lot of small front doors feeding one big lab. Each collection centre has its own hours, its own collectors and its own quirks. Some do glucose tolerance tests, some don't take kids and one closes at lunch. Patients don't know any of that. They walk in at opening with a paper form, no idea whether to fast and no idea how long they'll sit there.
Wollopit builds custom pathology software around how your centres actually run. Patients book a time or join the queue from their phone, see live wait times and get the right prep instructions for their test before they leave home. Home and aged care visits get booked online and routed to collectors. Couriers scan pickups instead of ticking a sheet. We work alongside your lab system and the platforms you already trust, then host and look after the lot.
01The problems
What we hear from pathology providers
Does your pathology provider have these problems? Here's how we'd fix them.
Most pathology providers we talk to run a tight lab and a messy front end. The science is solid. The queue, the phone and the paperwork are where the day falls apart.
- The problemEveryone arrives at openingFasting patients all rock up at 7am, the waiting room overflows and it's dead quiet by 11.How we fix itBookable collection times by centre, with walk-in slots held back and gentle nudges toward quieter times.
- The problemNobody knows the waitPatients sit for 40 minutes with no idea how long is left. Some give up and leave without being collected.How we fix itLive wait times on your website and Google, a join-the-queue link and an SMS when it's nearly their turn.
- The problemPatients arrive unpreparedThey've had a coffee before a fasting test or turn up for a glucose tolerance test with an hour to spare.How we fix itPrep instructions by test type sent with the booking confirmation and again the night before.
- The problemWhich centre does what?Hours, services and kids' collections vary by centre. Patients find out at the locked door.How we fix itA centre finder with live hours, services, parking and accessibility, filtered by the test they need.
- The problemGoogle says you're openA centre changes hours or closes for a public holiday and the listing still says open.How we fix itChange hours once and the website, centre finder and Google Business Profile all update.
- The problemHome visits booked by phoneHome and aged care collections are arranged over the phone, written on a notepad and squeezed into a collector's day.How we fix itOnline home collection requests with address, access notes and preferred times, routed into a collector's run.
- The problemLost request formsThe paper form is in the car, at home or through the wash. The patient is stuck and the front desk rings the GP.How we fix itPatients can upload a photo of their form when they book, so collectors see what's ordered before they arrive.
- The problemAre my results back?The phones ring all day with results questions staff can't answer anyway.How we fix itClear results guidance: where results go, typical turnaround by test and when to call their doctor.
- The problemFee questions at the counterPatients don't know which tests are bulk billed and which have an out-of-pocket fee until they're in the chair.How we fix itPlain-English fee info by test, quotes before the visit and online payment where a fee applies.
- The problemCouriers on a clipboardPickups from GP clinics and centres tracked on paper. When a specimen goes missing nobody knows where the run went wrong.How we fix itCourier runs on a phone app with scan-on-pickup, timestamps and temperature checks logged as they go.
- The problemClinics ordering kits by faxGP clinics fax or ring through orders for tubes, swabs and request pads, then ring again when they don't arrive.How we fix itA referrer portal where clinics order collection supplies, book pickups and see delivery status.
- The problemShort-staffed centresA collector calls in sick, a centre can't open on time and patients turn up to a locked door.How we fix itCollector rosters linked to centre hours, so a gap shows early and bookings are moved with an SMS.
02What we build
Solutions
What we build for pathology providers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Live wait times
Current wait per centre on your website and centre finder, updated as patients are called through.
Virtual queue
Patients join the queue from the car park or a café and get an SMS when it's nearly their turn.
Test prep instructions
Fasting, timing, medication and sample instructions by test, sent with the booking and the night before.
Centre finder
Map, hours, services, parking and accessibility for every centre, filtered by the test a patient needs.
Hours & Google sync
Change hours or holiday closures once and they flow to your website and Google Business Profile.
Home & aged care collections
Online requests from patients, families and facilities with access notes, preferred times and run planning.
Request form upload
Patients snap their paper request form when they book so the centre is ready before they walk in.
Results guidance
Where results go, typical turnaround by test and when to follow up with their doctor. No results given out.
Fees & payments
Clear fee info by test, payment links for non-Medicare tests and receipts by email.
Courier run tracking
Pickup runs on a phone, scan-on-pickup, timestamps, temperature checks and missed-pickup alerts.
Referrer supplies portal
GP clinics and specialists order tubes, swabs and request pads and book specimen pickups online.
Collector rosters
Rosters matched to centre hours and bookings, with gaps flagged early and patients moved by SMS.
A website that helps
Quick on mobile, built around 'pathology near me', with bookings, wait times and prep front and centre.
03The systems
The big ones
Every centre, on one system.
These are the systems pathology providers ask us about most. Each one works on its own and they get properly useful once they're joined up.
Collection bookings
Spread the 7am rush across the whole morning.
Patients book a collection time at the centre that suits them or join a virtual queue from their phone. Walk-ins still work, they just stop crushing the first hour of the day.
- Bookings by centre and time slot
- Walk-in slots held back each hour
- Longer slots for glucose tolerance tests
- Virtual queue from any phone
- SMS when it's nearly their turn
- Reschedule and cancel by link
- Request form photo upload
- Kids and needle-anxious patient notes
- Front desk view of today's list
- No-show and busy-hour reports
Wait times & centre finder
Show the wait before they leave home.
Live wait times for every centre on your website and centre finder, with hours, services and parking alongside. Patients pick the quieter centre down the road instead of sitting in the busy one.
- Live wait time per centre
- Updates as patients are called
- Map with nearest open centres
- Filter by test or service
- Kids' collections and GTT flags
- Parking and accessibility info
- Public holiday and closure notices
- Hours synced to Google Business Profile
- Embeddable on any website
Patient prep
Patients who turn up ready.
Every test has its own prep instructions, written once in plain English and sent automatically. Fasting reminders go out the night before so nobody's had a flat white before their lipids.
- Prep library by test type
- Fasting and timing instructions
- Medication timing notes
- Sample collection kit instructions
- Sent with the booking confirmation
- Night-before SMS reminder
- Translated versions for common languages
- Easy to edit by your team
- Linked from the centre finder
Home & aged care
Home visits that plan their own runs.
Patients, families and aged care facilities request collections online with access notes and preferred times. Requests land in a collector's run sorted by area so the day makes sense on a map.
- Online home collection requests
- Aged care facility logins
- Access notes and gate codes
- Preferred time windows
- Runs grouped by area
- Collector app with directions
- Patient SMS when collector is on the way
- Completed visit timestamps
- Recurring visits for regular tests
Couriers & referrers
Every specimen accounted for.
Couriers scan pickups from clinics and centres on their phone, so every bag has a time and a place against it. GP clinics order supplies and book pickups in a portal instead of the fax machine.
- Courier runs on a phone app
- Scan-on-pickup and drop-off
- Temperature checks logged
- Missed-pickup alerts
- Extra pickups booked by clinics
- Supplies ordering for referrers
- Delivery status for each order
- Run history for audits
- Clinic contact and access details
04How it changes
Before and after
A Monday morning queue, wolloped.
Here's how a Monday at a busy collection centre could change. Every provider is different, so we map yours first.
Before
- Thirty people waiting at the door at 7am
- Patient had breakfast before a fasting test
- Another drove to a centre that's shut
- Request form left at home on the bench
- Phones ringing about results all morning
- Dead quiet from 11 till close
After
- Bookings spread across the morning
- Fasting reminder went out last night
- Centre finder sent them somewhere open
- Form photo uploaded when they booked
- Results guidance answers the question first
- Website shows a 5 minute wait after 11
05Services
Everything under one roof
Software, websites and systems for pathology providers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for pathology providers
Built around how your pathology provider actually runs: collection bookings, live wait times and the admin in between, in one system you own.
Websites for pathology providers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Pathology provider system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for pathology providers
Virtual queue and test prep instructions: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect HealthLink, Medical-Objects and Best Practice so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your pathology provider, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on and work alongside your lab system. We don't ask you to rip out anything that's doing its job.
- HealthLink
- Medical-Objects
- Best Practice
- MedicalDirector
- My Health Record
- HotDoc
- Tyro
- Stripe
- Xero
- MYOB
- Microsoft 365
- Twilio SMS
- Google Business Profile
- Google Maps
- Deputy
- Mailchimp
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your pathology provider: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit in your collection centres, ride along with a courier and listen to the phones, then work out where the day really falls apart.
- 02
Archi-tech
We plan it before writing code: your centres, tests, prep rules, home visits, courier runs, privacy, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually bookings and wait times first, so the morning rush eases quickly.
- 04
Look after
We host it securely, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things pathology providers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it show which centres do which tests?
Yes. Each centre lists its services, hours, parking and accessibility, so patients can filter by the test they need and go to the right one.
Can patients see live wait times?
Yes. Wait times update as patients are called through and show on your website and centre finder. Patients can also join a virtual queue and get an SMS when it's nearly their turn.
Will it give patients their results?
No. It tells patients where their results go, typical turnaround by test and when to follow up with their doctor. That takes a lot of calls off the front desk without results leaving the proper channels.
Do we have to replace our lab system?
No. We build around your lab system and the platforms that already work, like HealthLink or Medical-Objects. Bookings, wait times, prep, home visits and courier tracking sit alongside them.
How do you handle patient privacy?
We plan privacy in from the start. Only the information needed is collected, it's hosted securely in Australia and access is limited to the people who need it.
Can aged care facilities book collections?
Yes. Facilities can have their own login to request collections for residents, add access notes and see when the collector is booked.
How much does a pathology system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like a centre finder or prep reminders can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most pathology providers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a pathology provider problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.