Repair tickets
Barcoded tickets printed at the counter with customer, model, serial, fault and photos of the machine.
Mower shop software: repair tickets, ready texts & stock
Mower shops: a ticket for every mower and a text when it's ready. No more "is it done yet?" calls.
Paper tags falling off handlebars, a shed full of mowers with no idea which one's been waiting longest and the phone ringing all day with "is mine done yet?". We build repair ticket, workshop, parts and sales systems for mower shops that all talk to each other, then we host them and look after them.
Looking for mower repair ticket software that survives the spring rush?
A mower shop is a workshop, a parts counter, a dealership and a pickup service all squeezed into one shed. Come September the first warm weekend hits and every mower that sat in the garage all winter turns up at once. Paper tags get ripped off, quotes wait for customers who never pick up, parts sit on back order and the bloke out the back is fixing whatever's closest to the door.
Wollopit builds custom mower shop software around how your shop actually runs. Every machine gets a barcoded ticket at the counter. The workshop sees a queue with ages on it. Customers approve quotes by text and get a message the minute it's ready. Pickups, parts, warranty claims and the mowers for sale out front all live in the same place. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from mower shops
Does your mower shop have these problems? Here's how we'd fix them.
Most mower shops we talk to have brilliant mechanics and a counter running on carbon-copy dockets and memory. It holds together fine in June. Then spring arrives.
- The problemPaper tags go missingTags tear off in the rain, fall behind the bench or end up on the wrong mower. Then nobody knows whose Victa is whose.How we fix itPrinted tickets with a barcode, cable-tied to the machine. Scan it and the whole job comes up: customer, model, fault and history.
- The problemThe phone never stopsHalf the day goes on customers ringing to ask if their mower's done. Usually it isn't, so they ring again Thursday.How we fix itAutomatic texts when the job's booked in, when it's quoted and when it's ready. Customers can check status from a link too.
- The problemMowers forgotten in the backA ride-on waiting on a part gets pushed behind ten push mowers and sits there for three weeks.How we fix itA workshop queue that shows every job and how long it's been waiting, with the oldest ones flagged red.
- The problemQuotes stuck waitingThe mechanic finds a bent crank, rings the customer, gets voicemail and the mower sits on the bench blocking the next job.How we fix itQuotes sent by text with a tap-to-approve link. Approved jobs drop straight back into the queue.
- The problemParts on back orderNobody remembers which job is waiting on which carby, so the part arrives and the mower stays put.How we fix itParts ordered against the job. When the part's booked in, the job moves up and the mechanic gets told.
- The problemMowers never collectedMachines fixed months ago still clogging the shed while customers ignore the odd phone call.How we fix itCollection reminders by text on a schedule, storage notices and a list of everything overdue for pickup.
- The problemPickup runs on a notepadPickups and drop-offs scribbled on a pad, so the ute does three trips to the same suburb.How we fix itPickup and delivery booked with the repair, grouped by area into a run sheet on the driver's phone.
- The problemWarranty claims by handProof of purchase hunted down, serials written out and claims filled in after hours.How we fix itWarranty jobs flagged at booking with serials, purchase dates and photos stored, ready for the manufacturer's claim.
- The problemContractors want it yesterdayLawn mowing contractors lose money every day their gear's in the shop and they're not shy about telling you.How we fix itContractor accounts with priority jobs, loan machines tracked, monthly invoicing and their fleet history in one place.
- The problemStock for sale isn't onlineNew mowers, trade-ins and second-hand ride-ons sit out the front where only passers-by see them.How we fix itStock listed on your website and pushed to Facebook Marketplace and Gumtree, marked sold once it's gone.
02What we build
Solutions
What we build for mower shops. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Ready texts
Customers texted when the job's booked, quoted and ready, with a status link so they don't need to ring.
Workshop queue
Every job on a screen in the shed with its age, priority and who's working on it.
Text quote approvals
Quotes sent by SMS with a tap-to-approve link and the approval logged against the job.
Parts ordering
Parts ordered against jobs, back orders tracked and jobs bumped up when the part lands.
Collection reminders
Scheduled texts for uncollected machines, storage notices and an overdue pickup list.
Pickup & delivery runs
Pickups booked with the repair, grouped by suburb into a run sheet for the driver.
Service history
Every machine's past jobs by serial number, so you know what was done last spring.
Warranty claims
Serials, purchase dates, photos and parts used, gathered up ready for the manufacturer claim.
Contractor accounts
Priority repairs, loan machines, fleet history and monthly invoices for lawn and garden contractors.
Online bookings
Customers book a service or sharpen online and pick a drop-off day, so Saturday mornings don't jam up.
Pre-season reminders
Texts in late winter inviting last year's customers to book a service before the rush.
Online stock & listings
New and used mowers on your website, pushed to Marketplace and Gumtree and marked sold when they go.
A website that starts first pull
Quick on mobile, with bookings, stock and opening hours, built to rank for 'mower repairs near me'.
03The systems
The big ones
Your whole mower shop, on one system.
These are the systems mower shops ask us about most. Each one works on its own and they get properly handy when they're joined up.
Repair tickets
A ticket on every mower. Scan it and you know everything.
Book a machine in at the counter and a barcoded ticket prints with the customer, model, serial and fault. Cable-tie it to the handle and anyone in the shop can scan it to see the whole job.
- Book-in in under a minute
- Printed barcode tickets and tags
- Model, serial and fault notes
- Photos of the machine at drop-off
- Customer signature on the counter tablet
- Job history by serial number
- Warranty jobs flagged at book-in
- Scan to find any job
- Customer status link by text
Workshop queue
The oldest job is always the one you see first.
A screen in the shed shows every machine waiting, how long it's been there and what it's waiting on. Mechanics grab the next job, log parts and time and mark it done from their phone.
- Live queue on a shed TV
- Job age with overdue flags
- Waiting on part, quote or customer
- Priority for contractors
- Mechanic assigned per job
- Parts and labour logged on a phone
- Notes and photos for the customer
- Done marks it ready and texts them
Texts & approvals
Customers know before they think to ring.
Every step of the job sends a text: booked in, quote ready, approved, ready to collect. Quotes come with a tap-to-approve link so the mower goes straight back to the bench.
- Booked-in confirmation text
- Quotes with tap-to-approve
- Approvals logged with time and date
- Ready-to-collect texts
- Collection reminders on a schedule
- Storage notices for overdue pickups
- Pre-season service reminders
- Replies land in one shared inbox
- Opening hours in every message
Parts, pickups & stock
Parts arrive, runs get sorted and stock sells itself.
Parts are ordered against the job so nothing gets forgotten when the box turns up. Pickups are grouped into runs for the ute and the mowers for sale out front show up online too.
- Parts ordered against jobs
- Back orders tracked per supplier
- Jobs bumped when parts land
- Pickup and delivery booked with repairs
- Run sheets grouped by suburb
- New and used stock online
- Listings for Marketplace and Gumtree
- Trade-ins added straight to stock
- Invoices into Xero or MYOB
04How it changes
Before and after
A spring repair rush, wolloped.
Here's how one mower's trip through the shop could change. Every shop runs differently, so we map yours first.
Before
- Paper tag tied on and torn off by Wednesday
- Mower pushed to the back behind the rush
- Mechanic rings for quote approval and gets voicemail
- Customer rings twice asking if it's done
- Quote approved a week later
- Mower fixed then sits uncollected for a month
After
- Barcoded ticket printed and cable-tied on
- Queue shows its age so it doesn't get buried
- Quote sent by text and approved in minutes
- Customer gets status texts without ringing
- Ready text sent the second it's done
- Collection reminders go out on their own
05Services
Everything under one roof
Software, websites and systems for mower shops.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for mower shops
Built around how your mower shop actually runs: repair tickets, ready texts and the admin in between, in one system you own.
Websites for mower shops
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Mower shop system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for mower shops
Workshop queue and text quote approvals: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and QuickBooks so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your mower shop, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside systems you're happy with or replace the ones holding you back.
- Xero
- MYOB
- QuickBooks
- Square
- Stripe
- Tyro
- Lightspeed
- Shopify
- WooCommerce
- Afterpay
- Zip
- Twilio SMS
- MessageMedia
- Google Business Profile
- Google Calendar
- Facebook Marketplace
- Gumtree
- Mailchimp
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your mower shop: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at your counter and in the workshop during a busy week, then work out where mowers and phone calls are getting stuck.
- 02
Archi-tech
We plan it before writing code: tickets, queue, texts, parts, pickups, stock, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually tickets and ready texts first, so you get a win before spring hits.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things mower shops ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can customers book a pickup?
Yes. Pickup and delivery can be booked with the repair, either at the counter or online. Jobs get grouped by area into a run sheet for the driver.
Do the ready texts send themselves?
Yes. When the mechanic marks a job done the customer gets a text straight away. Booked-in, quote and collection reminder texts can go out automatically too.
Can customers approve quotes by text?
Yes. They get the quote with a tap-to-approve link. The approval is logged against the job and it goes back into the workshop queue.
Will it work with a label printer at the counter?
Yes. We set it up to print barcoded tickets on standard label or docket printers. Any phone or tablet can scan them.
Do we have to switch our POS or accounting software?
No. If Xero, MYOB, Square or your current POS is doing its job we build around it. If something's holding you back we'll show you what replacing it would involve before anything changes.
Can our mowers for sale show up online?
Yes. New and used stock can go on your website and be listed on Facebook Marketplace and Gumtree, then marked sold once it's gone.
How much does it cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
We plan it in stages so you get the first win early. Repair tickets and ready texts are a good place to start, ideally before the spring rush.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most mower shops we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a mower shop problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.