Online service booking
Customers pick a package and a drop-off day, with daily capacity limits by service type.
Bike shop software: workshop bookings, stock & e-bikes
Bike shops: a workshop calendar that doesn't overflow. More wrenching, less ringing.
Workshop bookings scribbled in a diary, bikes hanging from every hook and customers ringing to ask if theirs is ready yet. We build workshop, parts, stock and e-bike systems for bike shops that all talk to each other. Then we host them and look after them.
Looking for bike shop software that runs the workshop and the shop floor?
A bike shop is a workshop, a retail store, a fitting studio and an e-bike service centre squeezed into one shopfront. The diary holds the bookings. The POS holds the stock. The mechanic's head holds which bike is waiting on which part. Come the first warm weekend in spring everyone wants a service at once and the phone never stops.
Wollopit builds custom bike shop software around how your shop actually runs. Customers book a service package online with daily limits so the workshop never overflows. Parts get ordered the moment a job is booked. Extra work is approved by text with a photo and customers get a message when their bike's ready. We connect the POS and tools you already like, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from bike shops
Does your bike shop have these problems? Here's how we'd fix them.
Most bike shops we talk to have brilliant mechanics and a workshop run on a paper diary, cable ties and memory. It holds together until spring hits.
- The problemThe workshop is overbookedSpring and the lead-up to Christmas bury you. Twenty bikes booked for a day that fits twelve.How we fix itOnline bookings with daily capacity by service type, so a full overhaul takes the space it really needs.
- The problemNobody knows what a service includesCustomers book 'a service', then argue at the counter about what that covered and why it cost more.How we fix itClear service packages with inclusions, prices and time estimates, picked by the customer when they book.
- The problemBikes wait on partsA bike sits on the stand for a week because nobody ordered the hanger, the pads or the tubeless valves.How we fix itParts flagged and ordered the moment a job is booked, with supplier back orders tracked against each job.
- The problemExtra work turns into phone tagThe mechanic finds a worn chain and cassette, rings the customer three times and the bike sits there.How we fix itSend a quote with photos by text. The customer approves in one tap and the job carries on.
- The problemThe phone rings for updates all dayEvery second call is 'is my bike ready yet?' and someone has to walk out the back to check.How we fix itStatus texts as the job moves along, plus a ready text with the total and your pickup hours.
- The problemBikes and tickets get mixed upPaper tags fall off, two black hardtails look identical and the wrong one nearly goes home.How we fix itQR job tags on every bike. Scan to see the owner, the work booked and the parts on order.
- The problemStock isn't on the websiteThe bike someone wants is on your floor but your website says nothing, so they buy online.How we fix itBikes, parts and accessories synced from your POS to your website with live stock and click and collect.
- The problemFits are booked by phoneBike fits take a long block and the right person, but they're booked like a quick tune.How we fix itOnline fit bookings with the fitter's availability, a pre-fit questionnaire and a deposit.
- The problemE-bike servicing is a paperwork messMotor diagnostics, battery health, firmware and warranty claims live in emails and screenshots.How we fix itE-bike job records with serial numbers, diagnostic notes, firmware versions and warranty claims in one place.
- The problemCustomers forget their service is dueThey ride until something snaps, then want it fixed by Saturday's group ride.How we fix itAutomatic service reminders by text based on the last service date or the bike's sale date.
- The problemTrade-ins and second-hand bikes eat hoursPhotos, pricing and the same listing typed into Facebook Marketplace, Gumtree and the website.How we fix itTrade-in valuations, a second-hand stock list and listings written once then shared everywhere.
02What we build
Solutions
What we build for bike shops. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Service packages
Basic, standard and full overhaul with clear inclusions, prices and time estimates.
Workshop job board
Every bike on a screen out the back: booked in, on the stand, waiting on parts, ready.
Parts ordering
Parts flagged at booking, supplier orders tracked and jobs held until the parts land.
Quote approvals by text
Photos and a price for extra work sent by SMS, approved in one tap.
Ready notifications
Status and ready texts with the total, so the phone stops ringing.
QR job tags
Print a tag at drop-off and scan it to pull up the owner, the job and the parts.
Service reminders
Automatic reminders after a set time or distance so regulars come back before things break.
Online stock & click and collect
Bikes, parts and accessories synced from your POS with live stock on your website.
Bike fit bookings
Long fit sessions booked with the right fitter, a questionnaire and a deposit.
E-bike service & warranty
Serial numbers, diagnostics, firmware and battery notes with warranty claims tracked to the end.
Trade-ins & second-hand
Trade-in valuations, second-hand stock and listings shared to Marketplace, Gumtree and your website.
Pre-orders & layby
Deposits on back-ordered bikes, layby payments and an alert when the bike lands.
A website that rides
Hand-built, quick on mobile, with bookings and stock live, built to rank for 'bike shop near me'.
03The systems
The big ones
Your whole bike shop, on one system.
These are the systems bike shops ask us about most. Each works on its own and they get properly clever when they're joined up.
Workshop bookings
A spring rush that fits in the workshop.
Customers book a service package online and pick a drop-off day that still has room. Capacity is set by service type, so one full overhaul doesn't hide behind three quick tunes. The diary finally matches what your mechanics can actually get through.
- Service packages with clear inclusions
- Daily capacity by service type
- Drop-off and pickup times
- Bike details captured at booking
- Deposits for big jobs
- Walk-in and phone bookings in the same calendar
- Blockouts for busy race weekends
- Booking confirmations and reminders by SMS
Job board & approvals
Every bike on the stand, sorted on one screen.
A job board out the back shows every bike from booked in to collected. Mechanics scan a QR tag, add notes and photos, then send extra work for approval by text. Customers get updates without anyone picking up the phone.
- QR job tags at drop-off
- Status columns from in to out
- Notes and photos on every job
- Extra work quotes approved by SMS
- Mechanic assigned to each job
- Time spent per job
- Ready texts with the total
- Jobs pushed to your POS for payment
Parts & online stock
Parts on the bench. Stock on the website.
Parts get flagged the moment a job is booked and supplier orders are tracked against each bike. Your POS stock flows to the website so the bikes on your floor sell online too, with click and collect.
- Parts flagged at booking
- Supplier orders and back orders tracked
- Jobs released when parts land
- Low-stock alerts on fast movers
- POS stock synced to your website
- Click and collect for bikes and parts
- Sizes and colours shown in stock
- Afterpay and Zip at checkout
E-bikes & warranty
E-bike jobs without the paper trail.
Every e-bike gets a record with the frame and motor serials, battery health, firmware version and diagnostic notes. Warranty claims are tracked from first report to replacement part so nothing slips through the cracks.
- Frame, motor and battery serials
- Diagnostic notes and screenshots
- Firmware version history
- Battery health logged each service
- Warranty claims tracked to the end
- Claim photos and paperwork attached
- Loan bike while yours is in
- E-bike service reminders
Trade-ins & pre-orders
Second-hand bikes and back orders, handled.
Value a trade-in, add it to second-hand stock and share the listing to your website, Facebook Marketplace and Gumtree from one place. Back-ordered bikes take deposits or layby and customers get a text the day theirs lands.
- Trade-in valuations and condition notes
- Second-hand stock list
- One listing shared to every channel
- Sold bikes removed everywhere
- Deposits on back-ordered bikes
- Layby payment schedules
- Arrival texts for pre-orders
- Payments reconciled in Xero or MYOB
04How it changes
Before and after
A spring service rush, wolloped.
Here's how a busy spring Saturday could change. Every bike shop is different, so we map yours first.
Before
- The diary says twelve but twenty bikes turn up
- Bikes stacked to the ceiling with paper tags falling off
- A job stalls because nobody ordered the pads
- Three calls to get a chain replacement approved
- The phone rings all day with 'is it ready?'
After
- Online bookings stopped when the day was full
- QR tags show every bike's owner and job
- Parts were ordered the day each job was booked
- Extra work approved by text in one tap
- Customers got a ready text with the total
05Services
Everything under one roof
Software, websites and systems for bike shops.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for bike shops
Built around how your bike shop actually runs: online service booking, service packages and the admin in between, in one system you own.
Websites for bike shops
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Bike shop system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for bike shops
Workshop job board and parts ordering: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Lightspeed Retail, Square and Shopify so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your bike shop, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the POS and tools you rely on, work alongside platforms you're happy with or replace the ones holding you back.
- Lightspeed Retail
- Square
- Shopify
- WooCommerce
- Xero
- MYOB
- Stripe
- Afterpay
- Zip
- BikeExchange
- Facebook Marketplace
- Gumtree
- Google Business Profile
- Google Calendar
- Twilio SMS
- Mailchimp
- Strava
- Australia Post
- Sendle
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your bike shop: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at the counter and out the back on the stands, then work out what's actually slowing your workshop down.
- 02
Archi-tech
We plan it before writing code: your service packages, capacity, parts, stock, e-bikes, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the workshop bookings first, so you get a win before the spring rush.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things bike shops ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it connect to our POS?
Usually, yes. We connect to Lightspeed Retail, Square and other common retail POS systems so stock, sales and workshop jobs stay in sync.
Can customers approve extra work by text?
Yes. The mechanic adds photos and a price, the customer gets a text with a link and approves or declines in one tap. The job board updates straight away.
Can it stop us overbooking the workshop?
Yes. You set daily capacity by service type, so once the day is full online bookings move to the next available day.
Can it handle e-bike servicing and warranty claims?
Yes. Each e-bike gets a record with serials, diagnostics, firmware and battery notes and every warranty claim is tracked until it's closed.
Can second-hand bikes go on Marketplace and Gumtree?
We can set up one listing that shares to your website and other channels where they allow it, then take it down everywhere once it sells.
Do we have to switch from the systems we already use?
No. If your POS or booking tool is doing its job we build around it. If something's holding you back we'll show you what replacing it would involve before anything changes.
How much does a bike shop system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online service bookings can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most bike shops we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a bike shop problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.