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Mattress store software: comparisons, trials & delivery

Mattress stores: compare the feel online, try it in store. Sell more sleep, chase less paperwork.

Customers turn up overwhelmed by forty beds that all look the same in photos, trials get booked by phone, delivery gets sorted later and the old mattress becomes somebody's problem on the day. We build comparison, trial booking, delivery and finance systems for mattress stores that all talk to each other. Then we host them and look after them.

Looking for a mattress comparison tool that books trials and delivery too?

Mattresses are about the hardest thing to buy online. Every bed claims to be medium-firm, the photos all look like a white rectangle and nobody can tell pocket springs from latex on a phone screen. So shoppers browse for weeks, walk in confused, lie on six beds and leave to 'think about it'. Meanwhile trials are booked by phone, delivery is pencilled into a diary and the comfort exchange lives in somebody's inbox.

Wollopit builds custom software for mattress stores around how you actually sell. Customers compare beds by feel, firmness and sleep position, take a quick sleep quiz and book a time to lie on their shortlist with a sleep specialist. Delivery, old mattress removal and finance get sorted at the counter instead of afterwards. We connect the tools you already use, replace the ones holding you back and host the lot on our own servers.

01The problems

What we hear from mattress stores

Does your mattress store have these problems? Here's how we'd fix them.

Most mattress stores we talk to know beds inside out and still lose sales to confusion, phone tag and a delivery diary nobody else can read.

  • The problemToo many beds, not enough clarityForty mattresses that all claim to be medium-firm and customers can't tell them apart online.
    How we fix itA comparison tool that lines beds up by feel, firmness, support, materials and price on one screen.
  • The problemNobody knows what suits themSide sleepers, back sleepers, hot sleepers and couples with opposite tastes all get the same spiel.
    How we fix itA sleep quiz that asks the right questions and recommends three beds to try, saved for the store visit.
  • The problemTrials booked by phonePeople ring to ask if they can come in, then show up on Saturday when every bed has someone lying on it.
    How we fix itOnline trial bookings with a sleep specialist, their shortlist ready and SMS reminders the day before.
  • The problemWalk-ins forget what they likedThey lie on eight beds, leave to think about it and can't remember which one was the good one.
    How we fix itStaff save the shortlist to the customer's phone with notes, so the follow-up shows exactly what they tried.
  • The problemDelivery arranged afterwardsThe sale's done and then someone rings round to sort a truck, a date and a time window.
    How we fix itDelivery booked at the counter or online checkout from real driver availability, with run sheets and arrival SMS.
  • The problemThe old mattress problemCustomers ask about removal on the day and the drivers turn up without room in the truck.
    How we fix itOld mattress removal and recycling added to the order so the run sheet knows before the truck leaves.
  • The problemBig purchase, slow decisionA good queen mattress is a serious spend and plenty of people walk away at the price tag.
    How we fix itAfterpay, Zip and Humm shown on every bed and at the counter so the weekly cost is clear up front.
  • The problemComfort exchanges in an inboxTrial period claims come in by email, nobody tracks the days left and exchanges get messy.
    How we fix itComfort trial tracking with days remaining, exchange requests online and pickups booked on the run.
  • The problemWarranty claims on paperSagging claims arrive with blurry photos and the supplier wants a form nobody can find.
    How we fix itOnline warranty claims with photos, measurements and purchase details, sent to the supplier the way they want it.
  • The problemStock across store and warehouseA customer wants a king in firm and nobody knows if the warehouse has one or it's weeks away from the factory.
    How we fix itLive stock across showroom, warehouse and supplier lead times so staff can promise a real delivery date.
  • The problemReviews nobody seesHappy sleepers rarely post and the one cranky review sits at the top of Google.
    How we fix itReview requests sent once they've actually slept on it, plus one inbox to reply from.
02What we build

Solutions

What we build for mattress stores. Usually all talking to each other.

Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.

01

Mattress comparison tool

Side-by-side beds by feel, firmness, support, materials, edge support and price, with filters customers actually understand.

02

Sleep quiz

A few quick questions on sleep position, body, partner and heat that recommend a shortlist of three.

03

Firmness and feel scale

One consistent scale across every brand, so 'medium' means the same thing on every bed in your store.

04

In-store trial bookings

Book a time with a sleep specialist, shortlist ready, reminders sent and quiet slots highlighted.

05

Shortlists & follow-ups

Customers save beds in store or online and get a follow-up with exactly what they tried.

06

Delivery booking

Real time windows from your driver availability, run sheets by area and arrival SMS.

07

Old mattress removal

Removal and recycling as an add-on, flagged on the run sheet so the truck has room.

08

Finance & payment plans

Afterpay, Zip and Humm online and at the counter with the weekly cost shown on every bed.

09

Comfort trial & exchanges

Trial days tracked per sale, exchange requests online and pickups booked on the next run.

10

Warranty claims

Photos, measurements and proof of purchase in one claim, sent straight to the supplier.

11

Bundles & add-ons

Bases, pillows, protectors and bedding bundled at the counter and online.

12

Stock & lead times

Showroom, warehouse and supplier stock with real lead times for every size and feel.

13

Reviews & messages inbox

Review requests after they've slept on it, with Google reviews and messages in one place.

14

A website that helps people choose

Hand-built, quick on mobile, with comparisons, the quiz and trial bookings, built to rank for 'mattress store near me'.

03The systems

The big ones

Your whole showroom, on one system.

These are the systems mattress stores ask us about most. Each one works on its own and they get properly clever when they're joined up.

Comparison tools

Compare by feel, not by guesswork.

Every mattress in your range on one consistent firmness and feel scale, compared side by side on materials, support, edge support, temperature and price. A short sleep quiz turns side sleepers, hot sleepers and fussy couples into a shortlist of three worth lying on.

  • One firmness scale across every brand
  • Side-by-side comparison of up to four beds
  • Filters for sleep position and body
  • Cooling options flagged for hot sleepers
  • Couples with different preferences
  • Sleep quiz with three recommendations
  • Shortlists saved to their phone
  • Sizes from single to super king
  • Weekly finance cost on every bed
  • Works on the showroom tablet too

Trial bookings

Book a time to lie on it.

Customers book a trial with a sleep specialist online, with their shortlist already waiting on the showroom tablet. Staff see who's coming, what they're after and what they tried last time, so Saturday stops being a free-for-all.

  • Online bookings with a sleep specialist
  • Shortlist attached to every booking
  • Staff calendar by store
  • SMS and email reminders
  • Walk-ins added on the tablet
  • Notes on what they tried and liked
  • Follow-up with their shortlist
  • Quiet times shown to customers
  • Availability across multiple stores

Delivery & removal

Delivered, set up and the old one gone.

Delivery gets booked at the counter or checkout from real driver availability, with old mattress removal added before the truck is loaded. Run sheets group drops by area and customers get an SMS when the driver is on the way.

  • Delivery windows from real availability
  • Book at the counter or online
  • Old mattress removal add-on
  • Recycling tracked per job
  • Run sheets grouped by area
  • Truck space checked per run
  • Arrival SMS for customers
  • Proof of delivery photos
  • Base assembly and setup flagged
  • Courier dispatch for pillows and bedding

Finance & checkout

Make the big spend feel smaller.

Afterpay, Zip and Humm show the weekly cost on every bed and at the counter. Bundles for bases, pillows and protectors take one tap. The sale flows into Xero with delivery and removal already attached.

  • Afterpay, Zip and Humm built in
  • Weekly cost on every product page
  • Counter checkout on the showroom tablet
  • Bundles for bases, pillows and protectors
  • Deposits and lay-by
  • Stripe card payments
  • Sales into Xero or MYOB
  • Delivery and removal on the same order

Comfort trial & warranty

Aftercare that doesn't live in your inbox.

Every sale carries its comfort trial clock, so you know who's still in the window and who's past it. Exchanges, warranty claims and review requests run themselves, with photos and paperwork ready for the supplier.

  • Comfort trial days tracked per sale
  • Exchange requests online
  • Exchange pickups booked on the run
  • Warranty claims with photos and measurements
  • Claims formatted for each supplier
  • Review requests once they've slept on it
  • Google reviews in one inbox
  • Full customer history in one place
04How it changes

Before and after

A mattress decision, wolloped.

Here's how a typical sale could change. Every store is different, so we map yours first.

Before

  1. Customer browses for weeks and walks in confused
  2. Rings to ask if they can come and try beds
  3. Lies on eight beds and leaves to think about it
  4. Delivery date sorted by phone after the sale
  5. Old mattress removal remembered on the day
  6. Comfort exchange request lost in the inbox

After

  1. Sleep quiz recommends three beds to try
  2. Trial booked online with a sleep specialist
  3. Shortlist saved and sent to their phone
  4. Delivery window booked at the counter
  5. Removal added before the truck is loaded
  6. Exchange requested online and tracked to the day
05Services

Everything under one roof

Software, websites and systems for mattress stores.

Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.

Custom software for mattress stores

Built around how your mattress store actually runs: mattress comparison tool, sleep quiz and the admin in between, in one system you own.

Websites for mattress stores

Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.

Mattress store system upgrades

Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.

Apps and portals for mattress stores

Firmness and feel scale and in-store trial bookings: customer and staff portals that work on any phone without an app store.

Integrations and automation

We connect Shopify, WooCommerce and Square so information moves on its own and nobody retypes it.

Hosting, support and care

Managed hosting, updates, backups and security for your mattress store, looked after by the people who built it.

06Integrations

Connections

Plays nicely with what you already use.

We connect to the tools you rely on, work alongside the platforms you're happy with or replace the ones holding you back.

  • Shopify
  • WooCommerce
  • Square
  • Lightspeed
  • Retail Express
  • Stripe
  • Afterpay
  • Zip
  • Humm
  • Xero
  • MYOB
  • Australia Post
  • StarShipIt
  • Shippit
  • Sendle
  • Klaviyo
  • Mailchimp
  • Google Merchant Center
  • Google Business Profile
  • Deputy
07How we work

The process

Some people dip their toe in. We turn up in a rebreather.

We get properly below the surface of your mattress store: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.

  1. 01

    Think

    We spend time on the showroom floor, at the counter and with your drivers, then work out where sales are slipping away.

  2. 02

    Archi-tech

    We plan it before writing code: your range, feel scale, trials, delivery runs, finance, hosting and cost.

  3. 03

    Build

    Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before your next big sale weekend.

  4. 04

    Look after

    We host it, maintain it and keep improving it. When something breaks you call the people who built it.

08Questions

FAQ

Things mattress stores ask us.

Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.

Can customers book a time to try mattresses in store?

Yes. Customers book a trial with a sleep specialist online. Their shortlist is ready when they walk in and reminders go out beforehand.

How does the comparison tool handle different brands?

We put every bed on one consistent feel and firmness scale that you control, so a medium from one supplier sits honestly next to a medium from another. Customers compare on that plus materials, support and price.

Can delivery and old mattress removal be booked at the sale?

Yes. Staff or customers pick a delivery window from real driver availability and add removal. It all lands on the run sheet before the truck is loaded.

Can you show Afterpay, Zip and Humm on every bed?

Yes. We can show the weekly cost on product pages and at the counter. Customers apply in a few taps without leaving the sale.

We already use Shopify and Lightspeed. Do we have to switch?

No. If your shop and POS are doing their job, we build around them: comparisons, trials, delivery and aftercare on top. If something is holding you back, we'll show you what replacing it would involve before anything changes.

How much does a mattress store system cost?

It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.

How long does it take?

Smaller jobs like a sleep quiz or trial bookings can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.

Who looks after it once it's built?

We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.

We already have systems. Can you upgrade them instead of starting again?

Usually, yes. Most mattress stores we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.

Contact

Got a mattress store problem? Consider it wolloped.

Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.

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