Online tickets & timed entry
Day tickets, timed entry slots, family passes and concession pricing with peak and off-peak rates.
Zoo & wildlife park software: tickets, encounters & members
Wildlife parks: tickets and encounters booked before the gate. Shorter queues, more encounters sold.
The queue runs past the gift shop at 9am. The koala encounter sells out at the desk while it sits empty online. Members flash a laminated card and school bookings live in someone's inbox. We build ticketing, encounter, membership and group systems for zoos and wildlife parks that all talk to each other. Then we host them and look after them.
Looking for zoo and wildlife park ticketing software that handles more than the gate?
A wildlife park is a ticketing business, a tour operator, an excursion venue, an events venue and a conservation charity all at once, with a few hundred animals who couldn't care less about any of it. Most parks run general entry on one platform, encounters on another, members in a spreadsheet and school groups by email. Then the croc show moves to 2pm and the printed map is wrong for the rest of the season.
Wollopit builds custom software for zoos and wildlife parks around how your park actually runs. Visitors buy entry and encounters in one checkout. Members scan straight through. Schools book, pay and get their risk paperwork without a dozen emails. Keepers can close an encounter when an animal needs a rest day and every booked family gets told automatically. We connect the tools you already like, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from zoos and wildlife parks
Does your wildlife park have these problems? Here's how we'd fix them.
Most parks we talk to run brilliant animal care and a front gate held together with spreadsheets, paper wristbands and goodwill. It holds up fine until the first Monday of school holidays.
- The problemQueues at the gateEvery family pays at the window, the card reader drops out and the line backs up into the car park by 9.30.How we fix itOnline day and timed-entry tickets with QR scanning at the gate, plus a fast lane for anyone who booked ahead.
- The problemEncounters sold at the desk onlyThe koala hold and the giraffe feed sell out at the front desk by 10am while visitors who'd have booked online never knew they existed.How we fix itEncounters bookable online with entry, each session capped to what the animals and keepers can handle.
- The problemMembers checked by handAnnual pass holders show a card or a photo, staff squint at the expiry date and the queue waits.How we fix itDigital member cards in their phone wallet that scan at the gate, with guest passes and member discounts built in.
- The problemSchool groups by emailTeachers email for dates, ratios and risk assessments, then invoices go out by hand and half the payments arrive after the excursion.How we fix itA group booking portal with available dates, student and adult pricing, risk documents to download and invoices into Xero or MYOB.
- The problemWhen the animal says noThe wombat is having a rest day, the encounter is off and nobody tells the families who booked it until they turn up.How we fix itKeepers pause a session from their phone. Booked visitors get an SMS with a swap, credit or refund straight away.
- The problemShow times on a printed mapKeeper talks and feeding times change with the season and the printed map is wrong by the second week.How we fix itA daily program on the website, entry screens and visitors' phones, updated by staff from one schedule.
- The problemNight events on another platformTwilight tours, Christmas lights and adults-only nights sold on a separate ticketing site that doesn't know who's a member.How we fix itEvent ticketing in the same system with member pricing, capacity limits and QR check-in.
- The problemGift vouchers on paperVouchers written by hand at the shop counter, impossible to track and easy to copy.How we fix itOnline gift vouchers for entry, encounters or memberships with unique codes that scan at the gate.
- The problemReseller tickets retypedTickets sold through tour desks and resellers turn up as printouts or emails that someone has to check against a list.How we fix itReseller and tour operator tickets that scan like your own, with reports showing what each channel sold.
- The problemAdopt-an-animal on a spreadsheetSponsorships and donations tracked in a spreadsheet, certificates made in Word and renewals forgotten.How we fix itAnimal adoptions and donations online with automatic certificates, updates to sponsors and renewal reminders.
- The problemBirthday parties by phoneParty bookings taken over the phone, written in a diary and double-booked on the busiest Saturday.How we fix itOnline party packages with dates, guest numbers, catering add-ons and deposits on one shared calendar.
- The problemNobody knows the numbersAttendance, encounter sales and membership renewals live in three systems, so the board report takes a week.How we fix itOne dashboard for visitors, encounter revenue, members and channels by day, week or season.
02What we build
Solutions
What we build for zoos and wildlife parks. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Gate scanning
QR scanning on any phone or handheld for tickets, members, vouchers and reseller bookings.
Animal encounter bookings
Session times, capacity per encounter, age and height rules, waivers and photo package add-ons.
Annual passes & memberships
Individual and family memberships, digital member cards, guest passes and automatic renewals.
School & group bookings
Excursion dates, student ratios, education programs, risk documents and invoices in one portal.
Events & night ticketing
Twilight tours, holiday programs and special events with member pricing and QR check-in.
Gift vouchers
Entry, encounter and membership vouchers sold online with unique codes and expiry tracking.
Daily program & keeper talks
Show and feeding times on the website, entry screens and visitors' phones, updated from one schedule.
Adopt an animal & donations
Animal sponsorships, one-off and recurring donations, certificates and sponsor updates.
Birthday parties & functions
Party packages, function enquiries, catering add-ons, deposits and run sheets.
Reseller & tour operator portal
Agents and tour desks book allocations at their rates, with tickets that scan at your gate.
Staff & volunteer rosters
Keeper, gate and volunteer rosters, encounter staffing and shift swaps on staff phones.
Visitor reporting
Attendance, sales by channel, encounter fill rates and member renewals in one dashboard.
A website that draws a crowd
Hand-built, quick on mobile, with live ticket availability and today's program, built to rank for 'wildlife park near me'.
03The systems
The big ones
Your whole park, on one system.
These are the systems parks ask us about most. Each one works on its own and they get properly clever when they're joined up.
Ticketing & gate
Book ahead, scan in, straight to the animals.
Visitors buy entry online with timed slots that spread the morning rush. At the gate one scan handles tickets, members, vouchers and reseller bookings, so the window is only for walk-ups.
- Day tickets and timed entry slots
- Family, concession and carer pricing
- Peak and off-peak rates
- Daily capacity limits
- QR scanning on phones or handhelds
- Walk-up sales at the window
- Reseller tickets that scan the same
- Rain checks and weather credits
- Entry and encounters in one checkout
Animal encounters
Every encounter sold. No animal overworked.
Each encounter has its own sessions and capacity, set around what the animals and keepers can handle. If an animal needs a rest day the keeper pauses the session and every booked visitor is offered a swap or refund.
- Capacity per session
- Age, height and group size rules
- Online waivers before arrival
- Photo package add-ons
- Keeper pause from a phone
- Automatic SMS to booked visitors
- Swap, credit or refund options
- Rest limits per animal per day
- Encounter fill rates and revenue
Memberships
Members scan straight through.
Annual passes live in members' phone wallets and scan at the gate in a second. Renewals bill themselves and members get first dibs on encounters and night events.
- Individual, family and grandparent passes
- Digital member card in their wallet
- Photo on the card for checks
- Automatic renewals and reminders
- Guest passes per membership
- Member discounts at the café and shop
- Member-first event windows
- Member emails and SMS
- Renewal and churn reporting
Schools & groups
Excursions booked without the email chain.
Teachers pick a date, choose an education program and see the price for students and adults straight away. Risk assessments are ready to download and invoices go out on their own.
- Available dates and session times
- Student, teacher and adult pricing
- Free ratio staff worked out automatically
- Education programs and keeper talks
- Risk assessments and info packs
- Invoices into Xero or MYOB
- Payment reminders before the day
- Bus arrival and lunch area allocation
- Tour groups and community groups
Daily program
Croc show at 2? Everyone knows.
One schedule for keeper talks, feeds and shows that flows to your website, entry screens and a mobile visitor guide. Change a time once and the whole park sees it.
- Keeper talks, feeds and shows
- Seasonal and holiday timetables
- Entry and café screens
- Mobile visitor guide by QR
- Park map with today's times
- Last-minute changes in one tap
- Encounter upsells next to each talk
- Accessibility and facility info
04How it changes
Before and after
School holidays, wolloped.
Here's how a school holiday Monday could change. Every park is different, so we map yours first.
Before
- Queue out to the car park before opening
- Every family pays at the window
- Member cards checked by hand
- Koala hold sold out at the desk by 10am
- Croc feed moved and nobody told the visitors
- Bookings reconciled from three systems that night
After
- Entry spread across timed slots
- Most families scan straight in
- Members tap their phone wallet
- Encounters booked online with entry days ahead
- The new time shows on screens and phones instantly
- One report ready before close
05Services
Everything under one roof
Software, websites and systems for zoos and wildlife parks.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for zoos and wildlife parks
Built around how your wildlife park actually runs: online tickets & timed entry, gate scanning and the admin in between, in one system you own.
Websites for zoos and wildlife parks
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Wildlife park system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for zoos and wildlife parks
Animal encounter bookings and annual passes & memberships: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect ROLLER, Rezdy and FareHarbor so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your wildlife park, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside ticketing platforms you're happy with or replace the ones holding you back.
- ROLLER
- Rezdy
- FareHarbor
- Bookeo
- Square
- Lightspeed
- Stripe
- Xero
- MYOB
- Mailchimp
- Eventbrite
- Humanitix
- Experience Oz
- Klook
- Viator
- Tripadvisor
- Google Business Profile
- Deputy
- Twilio SMS
- Species360 ZIMS
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your wildlife park: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at the gate, the encounter desk, with the keepers and in the office, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your tickets, encounters, members, groups, events, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before the next school holidays.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things zoos and wildlife parks ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can we cap encounter numbers?
Yes. Each encounter session has its own capacity. You can also set daily limits per animal so nobody gets overworked on a busy weekend.
What happens if an animal can't do an encounter?
A keeper pauses the session from their phone. Everyone booked gets an SMS straight away with options to swap sessions, take a credit or get a refund.
Can members scan in at the gate?
Yes. Members get a digital card in their phone wallet that scans in a second, with their photo for checks and guest passes if their membership includes them.
We already use ROLLER or another ticketing platform. Do we have to switch?
No. If your ticketing is doing its job we build around it: encounters, memberships, school groups, adoptions and the daily program on top. If it's holding you back, we'll show you what replacing it would involve before anything changes.
Can reseller and tour desk tickets scan at our gate?
Yes. We can connect to resellers like Experience Oz, Klook and Viator where they allow it. Agents can also book allocations through their own portal so every ticket scans the same way.
Can schools book and pay online?
Yes. Teachers see available dates and pricing, download risk assessments and get invoices automatically, with payments flowing into Xero or MYOB.
How much does a wildlife park system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like encounter bookings or gift vouchers can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most zoos and wildlife parks we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a wildlife park problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.