Online booking
Book now or later from your website, with pickup on a map, vehicle type, fare estimate and card or pay-in-car options.
Taxi booking, dispatch & driver payment software
Taxi operators: bookings, dispatch and driver pay sorted. Compete with the apps.
The phones ring out at pub closing, jobs go out over the two-way to whoever answers first and driver pay gets worked out on a calculator every Monday. We build booking, dispatch, settlement and account billing systems for independent taxi operators, then we host them and look after them.
Looking for taxi booking and dispatch software that lets a local fleet take on the apps?
An independent taxi business is a call centre, a dispatch room, a fleet workshop and a payroll office squeezed into one small depot. Passengers expect to book on their phone and watch the car arrive. Meanwhile you're juggling phone bookings, a radio, shift sheets, EFTPOS dockets, Cabcharge vouchers, subsidy trips and a stack of account customers who all want one tidy invoice.
Wollopit builds custom taxi software around how your fleet actually runs. Passengers book online or in your own branded app. Jobs go to the nearest free car with the right vehicle type. Fares, card payments, levies and commission split themselves into driver statements. Account customers get invoiced automatically. We connect the meters, payment terminals and accounting tools you already rely on and look after the lot on our own servers.
01The problems
What we hear from taxi operators
Does your taxi business have these problems? Here's how we'd fix them.
Most independent operators we talk to know their town better than any app ever will. What they're missing is the tech to prove it at 11pm on a Saturday.
- The problemThe phone rings out on a Friday nightClosing time hits, three lines are ringing, one person's on the desk and callers give up and open a rideshare app instead.How we fix itOnline and SMS booking on your website and your own branded app, plus missed-call text-backs so the job isn't lost.
- The problemRadio dispatch is guessworkJobs get called over the two-way and the first driver to answer gets it, even if another car is two streets away.How we fix itA driver app with live GPS. Jobs are offered to the nearest free car first, then the next, with no shouting over the radio.
- The problemDriver settlements done by handShift sheets, meter readings, EFTPOS dockets and Cabcharge vouchers added up on a calculator every week. Then the arguments start.How we fix itFares, card takings, levies, fuel and commission split automatically, with a weekly statement every driver can check on their phone.
- The problemAccount customers invoiced manuallyHotels, clinics and local businesses sign a docket. Someone types every trip into Xero at month end and half the dockets are missing.How we fix itAccount bookings with passenger names, cost centres and order numbers, with monthly invoices generated straight into Xero or MYOB.
- The problemPre-bookings get forgottenA 4.30am airport run written on a sticky note that falls off the monitor. The passenger misses the flight and never rings again.How we fix itScheduled bookings with automatic dispatch at the right time, reminders to driver and passenger and flight numbers stored for airport pickups.
- The problemAccessible vehicles are hard to requestWheelchair passengers ring, explain what they need, wait and still sometimes get a sedan turning up.How we fix itVehicle type chosen at booking: WAV, maxi, wagon or sedan. Only suitable cars get offered the job.
- The problemSubsidy trips are a paperwork pileState taxi subsidy trips reconciled from dockets and cards by hand. Claims go in late and money sits owing for weeks.How we fix itSubsidy trips flagged at booking, the subsidy and passenger share split on the fare and claim reports ready to lodge.
- The problem'Where's my taxi?' callsHalf the calls on a busy night are people asking how far away the car is, which ties up the line for new bookings.How we fix itAn SMS tracking link with the driver's name, plate number and live ETA as soon as a car is assigned.
- The problemCompliance on a wall calendarRego, CTP, inspections, camera checks and driver authorisations tracked on a calendar. One slips and a car's off the road.How we fix itA vehicle and driver compliance register with expiry alerts and documents stored against each car and each driver.
- The problemWho's driving car 7 tonight?Owner-drivers, bailee drivers and double-shifted cars all juggled on a whiteboard and in the group chat.How we fix itShift rosters and car allocation in one place, drivers log on through the app and bailment fees are worked out for you.
- The problemLost property and complaints go nowhereA phone left on the back seat and the passenger has no idea which car it was. Nobody can trace the trip.How we fix itEvery trip logged with the car, driver, route and time, so lost property and complaints are sorted in a minute.
02What we build
Solutions
What we build for taxi operators. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Branded passenger app
Your own taxi app on iPhone and Android with saved places, live tracking, receipts and repeat bookings.
Driver app
Job offers, navigation, passenger details, status updates and shift log-on from the driver's phone.
Dispatch console
A live map of every car and job, nearest-car offers, manual overrides and a queue for phone bookings.
Driver settlements
Fares, EFTPOS, vouchers, levies, fuel and commission split automatically into weekly driver statements.
Account customer portal
Businesses, hotels and clinics book for staff or guests, track trips and download monthly invoices.
Scheduled & airport bookings
Pre-bookings that dispatch themselves on time, with flight numbers, reminders and return trips.
Accessible vehicle bookings
WAV and maxi requests matched only to suitable cars, with passenger needs saved for next time.
Subsidy scheme trips
Subsidy passengers flagged at booking, fare splits recorded and claim reports ready to lodge.
SMS tracking & alerts
Booking confirmations, driver assigned, arriving now and receipt texts sent automatically.
Fleet & compliance register
Rego, CTP, inspections, servicing and driver authorisations with expiry alerts and stored documents.
Shifts & car allocation
Who's in which car and when, owner-driver and bailee arrangements and fees calculated per shift.
Trip history & reports
Every job logged for lost property, complaints, busy-hour patterns and driver performance.
A website that gets the call
Fast on mobile, booking front and centre and built to rank for 'taxi near me' and your town.
03The systems
The big ones
Your whole fleet, on one system.
These are the systems taxi operators ask us about most. Each works on its own and they get properly clever when they're joined up.
Bookings
Take the booking even when the phones are flat out.
Passengers book on your website, in your branded app or by text, any hour of the day. Every booking lands in the same queue as the phone jobs, so nothing gets lost when the desk is swamped.
- Book now or schedule ahead
- Website, app and SMS bookings
- Pickup pinned on Google Maps
- Fare estimates before they book
- Vehicle type: sedan, wagon, maxi or WAV
- Card payment up front or pay in the car
- Saved places and repeat bookings
- Airport runs with flight numbers
- Missed-call text-backs
- Phone bookings keyed in seconds
Dispatch
The nearest free car gets the job. Every time.
A live map shows every car, its status and every waiting job. Jobs are offered to the closest suitable car first and roll to the next if it isn't accepted, with your dispatcher able to step in whenever they like.
- Live GPS map of the fleet
- Nearest-car job offers
- Auto roll-over if a job's declined
- Vehicle type and capability matching
- Manual dispatch and overrides
- Zones and rank queues
- Driver status: free, on job, break
- Job timers and late alerts
- Passenger SMS tracking link
- Two-way messaging with drivers
Driver settlements
Driver pay that adds itself up.
Trips, meter takings, card payments, vouchers and subsidy fares come together into one statement per driver. Commission, bailment fees, levies and fuel are split by your rules, so Monday's calculator session is gone.
- Trips matched to shifts and cars
- Card and cash takings reconciled
- Cabcharge and voucher trips tracked
- Subsidy fare splits recorded
- Commission and bailment rules per driver
- Levies, fuel and tolls deducted
- Weekly statements on the driver's phone
- Queries raised against a single trip
- Owner-driver and bailee arrangements
- Payments exported to Xero or MYOB
Account customers
Corporate accounts that invoice themselves.
Hotels, clinics, aged care and local businesses get their own login to book rides for staff, guests or clients. Every trip carries the right cost centre and passenger name, then invoices go out at month end without anyone retyping a docket.
- Account logins for each business
- Book for staff, guests or clients
- Cost centres and order numbers
- Approved passengers and limits
- Trip history and receipts online
- Monthly invoices into Xero or MYOB
- Statements and overdue reminders
- Account-specific pricing
- Credit limits and account holds
- Regular bookings like daily school or clinic runs
Fleet & compliance
Every car legal. Every driver current.
One register for vehicles, drivers and their paperwork. Expiry alerts land weeks ahead, so a lapsed rego or authorisation never takes a car off the road on a busy weekend.
- Rego and CTP expiry alerts
- Inspection and servicing schedules
- Camera and meter check records
- Driver authorisation and licence expiries
- Documents stored against each car and driver
- Shift rosters and car allocation
- Odometer and fuel logs
- Defect reports from the driver app
- Downtime tracking per vehicle
- Incident and complaint records
04How it changes
Before and after
A Friday night rush, wolloped.
Here's how closing time at the pub could change. Every fleet runs differently, so we map yours first.
Before
- Three lines ringing and calls dropping out
- Jobs called over the radio to whoever answers
- The nearest car is busy and nobody knows it
- Passengers ring back asking where the taxi is
- Account trips written on paper dockets
- Driver pay worked out by hand on Monday
After
- Most bookings come in online or by app
- Jobs offered to the nearest free car automatically
- The dispatch map shows every car's status live
- Passengers get a tracking link with the ETA
- Account trips logged against the right customer
- Driver statements ready before Monday morning
05Services
Everything under one roof
Software, websites and systems for taxi operators.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for taxi operators
Built around how your taxi business actually runs: online booking, branded passenger app and the admin in between, in one system you own.
Websites for taxi operators
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Taxi business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for taxi operators
Driver app and dispatch console: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your taxi business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the meters, payment terminals and business tools you rely on. Keep what's working and we build the rest around it.
- Xero
- MYOB
- Stripe
- Square
- Zeller
- Tyro
- Cabcharge
- Apple Pay
- Google Pay
- Google Maps
- Twilio SMS
- Teletrac Navman
- Autocab
- Microsoft 365
- Google Workspace
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your taxi business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit in on a busy night at the desk, ride along with a driver and go through how you settle pay, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: bookings, dispatch rules, vehicle types, settlement rules, accounts, compliance, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, like online booking or settlements, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks on a Saturday night you call the people who built it.
08Questions
FAQ
Things taxi operators ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can customers track their taxi?
Yes. Once a driver is assigned the passenger gets a tracking link by SMS with the driver's name, plate number and a live ETA.
Can it replace our radio dispatch?
Yes. Jobs go to drivers through an app on their phone and are offered to the nearest free car first. You can keep the radio as a backup for as long as you like.
Do we have to switch from the platforms we already use?
No. If your meters, payment terminals or an existing dispatch system are doing the job, we build around them. If something's holding you back, we'll show you what replacing it involves before anything changes.
Can it handle wheelchair accessible vehicles and subsidy trips?
Yes. Passengers pick the vehicle type when they book and only suitable cars are offered the job. Subsidy trips are flagged at booking with the fare split recorded for your claims.
Will driver settlements work with our commission and bailment arrangements?
Yes. We set the rules up the way your fleet works, whether that's owner-drivers, bailee drivers, double-shifted cars or a mix, then statements calculate themselves.
Can account customers book and see their own invoices?
Yes. Each business gets a login to book trips, see trip history and download invoices, with everything flowing into Xero or MYOB.
Do drivers need special devices?
Usually not. The driver app runs on a normal smartphone. If your cars already have tablets or mounted devices we can work with those.
How much does a taxi booking and dispatch system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online booking or SMS tracking can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most taxi operators we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a taxi business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.