Guard tour system
Checkpoints scanned on patrol with time and GPS recorded. Missed checkpoints flagged straight away.
Security company software: patrols, incidents & rosters
Security companies: prove every patrol. Logs you can stand behind.
Patrol logs on paper, incident reports texted as blurry photos and clients ringing to ask what happened last night. We build patrol, incident, rostering and client portal systems for security companies that make your service visible. Then we host them and look after them.
Looking for guard tour, patrol and incident reporting software?
Security is a trust business. Clients pay for patrols they never see and guards work nights when nobody's watching, so the proof is the product. Most security companies end up running it on a paper patrol sheet, a group chat, a rostering spreadsheet and a supervisor who never sleeps. When a client asks whether the back gate got checked at 2am you're digging through photos on someone's phone.
Wollopit builds custom security company software around how your crew actually works. Guards scan checkpoints on their phone. Incidents get logged on site with photos and times. Rosters won't let you put an unlicensed guard on a shift. Clients log in and see their own patrols and reports before you've had your first coffee. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from security companies
Does your security company have these problems? Here's how we'd fix them.
Most security companies we talk to do the hard part well. Guards turn up, sites stay safe. It's proving it afterwards that eats the day.
- The problemNo proof of patrolsA client asks whether the guard actually checked the loading dock and all you've got is a ticked paper sheet.How we fix itCheckpoint scanning by NFC tag or QR code with time stamps and GPS recorded for every patrol.
- The problemIncident reports are a messReports arrive as texts, voice messages, photos and handwritten notes that someone retypes next morning.How we fix itStructured incident reports filled in on site with photos, times, people involved and actions taken, filed the moment they're saved.
- The problemRostering guards is a juggleLicence classes, site inductions, availability and fatigue rules all matched by hand on a spreadsheet.How we fix itRosters that check licences, inductions and rest breaks before a shift can be assigned.
- The problemLicence expiry surprisesA guard's security licence or first aid lapses and nobody notices until an auditor or a client does.How we fix itExpiry tracking for licences, first aid, RSA and inductions with alerts weeks ahead and a hard stop on rostering.
- The problemClients chase updatesProperty managers ring for last week's reports and you lose hours compiling PDFs.How we fix itA client portal showing live patrol logs, incident reports and invoices for their sites only.
- The problemAlarm responses not trackedCall-outs come through the monitoring centre, get passed on by phone and response times are never recorded properly.How we fix itAlarm response jobs dispatched to the nearest patrol car, timed from call to on-site to clear and reported automatically.
- The problemNobody's checking on the lone guardOne guard on a building site at 3am and the only welfare check is a text that may or may not get answered.How we fix itScheduled welfare check-ins with escalation to a supervisor when one's missed and a duress button on the phone.
- The problemSite instructions in a dusty binderPost orders, alarm codes and key locations live in a folder at the site or in a supervisor's head.How we fix itDigital site instructions on the guard's phone with lock-up steps, contacts and hazards, updated once for everyone.
- The problemTimesheets and award pay by handNight, weekend and public holiday rates under the Security Services Industry Award worked out shift by shift.How we fix itClock-ins from patrol and static shifts turned into timesheets with penalty rates calculated and pushed to payroll.
- The problemBillable work slips throughExtra call-outs, overtime on site and one-off lock-ups never make it onto the client's invoice.How we fix itEvery patrol, call-out and extra hour tied to a client and site so invoices build themselves in Xero or MYOB.
- The problemKeys and access cards go walkaboutClient keys and swipe cards handed between guards with no record of who has what.How we fix itA key register with sign-out and sign-in by scan so you always know which guard holds which key.
02What we build
Solutions
What we build for security companies. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Incident reporting
Photos, timelines, people involved and actions taken in a consistent report the client can trust.
Licence-aware rostering
Shifts assigned only to guards with current licences, site inductions and enough rest.
Compliance alerts
Security licences, first aid, RSA, crowd control and inductions tracked with expiry reminders.
Client portals
Live patrol logs, incident reports, invoices and site instructions for every client and only their sites.
Alarm response dispatch
Call-outs dispatched to the nearest car, timed and reported with photos from site.
Mobile patrol run planner
Nightly runs across many sites ordered by area with lock-ups, unlocks and random patrols built in.
Lone worker welfare checks
Scheduled check-ins, a duress button and automatic escalation when a guard goes quiet.
Digital site instructions
Post orders, contacts, hazards and lock-up steps on the guard's phone for the site they're standing on.
Timesheets & award pay
Shift clock-ins turned into timesheets with award penalty rates ready for payroll.
Billing & invoicing
Contract rates, call-outs and extra hours billed per site straight into Xero or MYOB.
Key & asset register
Client keys, swipe cards, radios and vehicles signed out and back by scan.
A website that wins contracts
Hand-built, quick on mobile, with your licences and services front and centre, built to rank for 'security company near me'.
03The systems
The big ones
Your whole security operation, on one system.
These are the systems security companies ask us about most. Each one works on its own and they get properly clever when they're joined up.
Guard tours & patrols
Every checkpoint, time stamped and on the map.
Guards scan NFC tags or QR codes as they walk the site and every scan records the time and GPS. Missed or late checkpoints are flagged while the shift is still running, not discovered a week later. It keeps working without phone signal in basements and car parks.
- NFC or QR checkpoints
- GPS and time on every scan
- Missed checkpoint alerts
- Works offline and syncs later
- Mobile patrol runs across many sites
- Lock-ups and unlocks logged
- Notes and photos at any checkpoint
- Welfare check-ins and duress button
- Patrol history per site
Incident reporting
Incidents logged on site, not retyped at breakfast.
A guided report on the guard's phone captures what happened, when, who was involved and what was done, with photos attached. Serious incidents notify a supervisor and the client straight away. Everything is searchable later when the insurer or the police come asking.
- Guided report forms by incident type
- Photos and video attached
- Time and location captured automatically
- People and vehicles involved
- Police event numbers recorded
- Instant supervisor alerts
- Client notified for serious incidents
- Supervisor review and sign-off
- Search and export for insurers
Rostering & compliance
Nobody unlicensed ever gets the shift.
Build rosters knowing every guard's licence class, inductions and availability. The system blocks shifts that break licence or rest rules and chases expiring tickets weeks before they lapse. Clock-ins become timesheets with award rates ready for payroll.
- Licence class checks per site
- Site induction tracking
- Fatigue and rest break rules
- Expiry alerts for every ticket
- Shift offers and swaps by SMS
- Clock in and out by GPS
- Award penalty rates calculated
- Timesheets pushed to payroll
Alarm response
From alarm to all clear, every minute recorded.
Alarm activations from the monitoring centre become response jobs dispatched to the nearest patrol car. Times are captured from dispatch to arrival to clear and the guard files the report on site. Clients see exactly how fast you got there.
- Jobs created from monitoring alerts
- Nearest car dispatched
- Dispatch, arrival and clear times
- Site keys and alarm codes on hand
- Photos and report from site
- Client notified when cleared
- Response time reports per client
- Call-out fees billed automatically
Client portal & billing
Clients see what they pay for. You stop compiling reports.
Every client gets their own login showing only their sites. Patrol logs, incident reports and site instructions update live and invoices build themselves from the work actually done.
- One login per client or property manager
- Only their sites visible
- Live patrol logs and maps
- Incident reports with photos
- Monthly summary reports
- Request extra patrols or lock-ups
- Update site instructions and contacts
- Invoices synced with Xero or MYOB
- Contract rates per site
04How it changes
Before and after
A night shift, wolloped.
Here's how one night on the patrol run could change. Every security company is different, so we map yours first.
Before
- Patrol ticked off on a paper sheet in the car
- Guard texts the supervisor to say they're alive
- Incident sent as a blurry photo and a voice message
- Report typed up next morning from memory
- Extra call-out never makes it onto the invoice
- Client rings asking what happened
After
- Checkpoints scanned with time and GPS
- Welfare check-ins logged and escalated if missed
- Incident logged on site with photos and times
- Report filed and reviewed before knock-off
- Call-out lands on the invoice automatically
- Client sees it in their portal before breakfast
05Services
Everything under one roof
Software, websites and systems for security companies.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for security companies
Built around how your security company actually runs: guard tour system, incident reporting and the admin in between, in one system you own.
Websites for security companies
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Security company system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for security companies
Licence-aware rostering and compliance alerts: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Employment Hero so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your security company, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside security platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Employment Hero
- Deputy
- TrackTik
- simPRO
- ServiceM8
- Patriot
- Bold Manitou
- Inner Range
- Gallagher
- Stripe
- Twilio SMS
- Google Maps
- Microsoft 365
- Google Workspace
- Google Business Profile
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your security company: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We ride along on a patrol run, sit with your rostering and dispatch and work out where the proof and the hours are getting lost.
- 02
Archi-tech
We plan it before writing code: your sites, checkpoints, guards, licences, clients, billing, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, like patrol logs or incident reports, so you get a win fast.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks at 2am you deal with the people who built it.
08Questions
FAQ
Things security companies ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
How do we prove a guard actually patrolled the site?
Guards scan NFC tags or QR codes at each checkpoint and every scan records the time and GPS location. Missed checkpoints are flagged during the shift and the full patrol history is there for you and the client.
Can clients log in to see their own sites only?
Yes. Each client gets their own portal showing only their sites, patrols, incidents and invoices. Property managers with several sites can see all of theirs in one place.
What if there's no phone signal on site?
The patrol and incident apps keep working offline. Scans and reports are stored on the phone and sync the moment it finds signal again.
Can it stop us rostering a guard with an expired licence?
Yes. Licences, first aid and site inductions are tracked with reminders before they expire. Once a ticket lapses the roster won't let that guard be assigned to a shift that needs it.
Can it work out award pay for night and weekend shifts?
Yes. Clock-ins become timesheets with your award penalty rates applied, then go to your payroll system so nobody's calculating rates by hand.
We already use TrackTik or another platform. Do we have to switch?
No. If something is doing its job we build around it, adding the client portal, billing or reporting you're missing. If it's holding you back we'll show you what replacing it would involve before anything changes.
How much does a security company system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like digital incident reports or a client portal can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most security companies we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a security company problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.