wollopit Got a problem? →

CCTV installer software: quoting, jobs & service plans

CCTV installers: quotes with the right gear, every time. Layouts, quotes and service plans in one.

Camera layouts get sketched on paper, equipment lists get copied from old jobs and the annual service you promised at handover never gets booked. We build systems for security installers that quote properly, get techs to the right site with the right gear and keep the recurring work coming. Then we host them and look after them.

Looking for CCTV installer software that quotes the system and keeps the service work coming?

A security install lives or dies on the quote. Get the camera count, coverage, mounts, cable runs and recorder right and the job's a winner. Miss a junction box or undersize the NVR and you're eating the difference. Then the real money is in what comes after: service plans, monitoring, app fees and the callout when a camera drops offline at 2am. Most installers juggle that with a job app, a spreadsheet, a pile of PDFs and a phone full of passwords.

Wollopit builds custom software for CCTV, alarm and access control installers around how your business actually runs. Drop cameras on a site plan and the gear list builds itself. Quotes go out with options and come back accepted. Techs get the job, the logins and the test sheet on their phone. Service visits book themselves and monitoring bills itself. We connect the tools you already like, replace the ones holding you back and look after the lot on our own servers.

01The problems

What we hear from CCTV installers

Does your CCTV installation business have these problems? Here's how we'd fix them.

Most security installers we talk to are brilliant on the tools and on the ladder. The paperwork is where the margin leaks out, one forgotten bracket and one unbilled callout at a time.

  • The problemLayouts on the back of a quoteCamera positions get sketched on a printed site plan, photographed and lost somewhere in a camera roll.
    How we fix itDrop cameras onto the site plan or a satellite view with field of view cones, then save the layout against the job for the install crew.
  • The problemEquipment lists copied from old jobsEvery quote starts by finding a similar job and editing it, so a wrong bracket or missing junction box sneaks through.
    How we fix itEquipment packages by system size. Add a camera and the right mount, cable, connectors and switch ports come with it.
  • The problemRecorder sized by gut feelNobody's sure the NVR has enough channels or drive space for 30 days at 4K. You find out when the footage they need is already gone.
    How we fix itA storage and channel calculator inside the quote. Cameras, resolution and retention days go in. The right recorder and drives come out.
  • The problemQuotes that just sit thereThe PDF goes out, nobody follows up and the customer signs with whoever rang back first.
    How we fix itOnline quotes with good, better and best options, accept and pay the deposit in one go plus automatic follow-ups.
  • The problemService visits forgottenAnnual health checks get promised at handover and never booked. The customer only rings when something's broken.
    How we fix itService plans that book themselves, with checklists for lens cleaning, firmware updates, drive health and recording checks.
  • The problemMonitoring contracts in a spreadsheetMonthly monitoring and app fees tracked by hand. Half aren't invoiced and renewals slip past.
    How we fix itRecurring contracts with direct debit billing, renewal reminders and price changes applied on schedule.
  • The problemCallouts unbilledThe after-hours 'camera's offline' call gets fixed on the phone or on site and never charged.
    How we fix itLog the callout on your phone with after-hours rates and it's an invoice before you're back in the ute.
  • The problemPasswords and logins everywhereRecorder admin passwords live on sticky notes, in old texts and in one tech's head. The customer resets it and you're locked out.
    How we fix itEncrypted site records per client: device logins, IP addresses, serials and app accounts with every view logged.
  • The problemSites go offline and nobody knowsA recorder drops off the network for weeks. You find out when the customer needs footage from a break-in.
    How we fix itDevice health checks with offline and drive failure alerts, so you ring the customer before they ring you.
  • The problemWarranty claims go missingA dead camera goes back to the supplier and nobody knows if the replacement came back or which site it belongs to.
    How we fix itRMA tracking by serial number, linked to the site, with warranty end dates on every device you've installed.
  • The problemHandover is one rushed phoneThe app gets set up on one person's phone, there's no manual and they call you every time they need to export footage.
    How we fix itA branded handover pack: camera map, app setup for the whole household or team, how to export footage and their service plan.
  • The problemLicences nobody's watchingTech security licences and white cards expire and nobody notices until a commercial client asks for them.
    How we fix itA licence and ticket register for every tech with expiry alerts well before anything lapses.
02What we build

Solutions

What we build for CCTV installers. Usually all talking to each other.

Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.

01

System quoting & layouts

Cameras on the site plan with coverage cones, cable runs and notes, turned straight into a priced quote.

02

Equipment packages & price lists

Kits by system size, supplier price updates and margins that hold even when gear prices move.

03

Storage & recorder calculator

Channels, resolution, frame rate and retention days in. The right NVR and drives out.

04

Online quotes & deposits

Options side by side, accept online, deposit paid by card and automatic follow-ups.

05

Job scheduling & dispatch

Installs, service visits and callouts on one board, with the right tech and gear on the right day.

06

Tech job app

Layouts, logins, photos, test sheets and customer sign-off on the tech's phone, even with no signal in the roof.

07

Service plans

Recurring health checks booked automatically with checklists and reports sent to the customer.

08

Monitoring & recurring billing

Monitoring, app and maintenance contracts billed by direct debit with renewals tracked.

09

Secure site records

Encrypted device logins, IPs, serials and network details per site with access logged.

10

Device health alerts

Offline recorders, failed drives and dead cameras flagged so you can get in first.

11

Warranty & RMA tracking

Every device by serial with warranty dates, faults and supplier returns tracked to the site.

12

Client portal & handover packs

Quotes, invoices, service history, camera maps and app guides in one login for the customer.

13

A website that gets the calls

Quick on mobile, with quote requests and service bookings, built to rank for 'CCTV installer near me'.

03The systems

The big ones

Your whole security business, on one system.

These are the systems security installers ask us about most. Each one works on its own and they get properly clever when they're joined up.

System design & quoting

Drop the cameras. The quote builds itself.

Walk the site with an iPad, drop cameras onto the plan and see what each one covers. Every camera pulls in its mount, cable and switch port. The recorder and drives get sized from your retention days, so the quote is right before it leaves the site.

  • Cameras on site plans or satellite views
  • Field of view cones and blind spots
  • Cable runs and distances
  • Equipment packages by system size
  • Recorder and drive storage calculator
  • Good, better and best options
  • Supplier price lists kept current
  • Labour estimated per camera and height
  • Online accept with card deposit
  • Automatic quote follow-ups

Jobs & tech app

The right tech, the right gear, the right site.

Installs, service visits and callouts on one board with the gear for each job already picked. Techs get the layout, logins and test sheet on their phone, then the job closes with photos and a signature.

  • Drag and drop job board
  • Gear pick lists per job
  • Camera layout on the tech's phone
  • Site logins without texting passwords
  • Commissioning test sheets
  • Before and after photos per camera
  • Customer sign-off on the phone
  • Works offline in roofs and basements
  • After-hours callout rates
  • Invoice raised when the job closes

Service plans & monitoring

Recurring work that bills and books itself.

Every install can roll into a service plan or monitoring contract. Visits book themselves, direct debits run on time and renewals come up before they lapse, so the work you did once keeps paying.

  • Annual or quarterly service plans
  • Visits booked automatically
  • Health check checklists
  • Service reports emailed to customers
  • Monitoring and app fee contracts
  • Direct debit or card billing
  • Failed payment retries
  • Renewal and price change reminders
  • Offline and drive failure alerts
  • Plan offered on every quote

Site records & devices

Every login, serial and warranty, locked down.

One secure record per site with every camera, recorder, panel and switch you've installed. Logins are encrypted and only the right people can see them. Every device carries its serial, firmware and warranty date.

  • Encrypted device logins
  • Access logged per staff member
  • IP addresses and network notes
  • Serial numbers and firmware versions
  • Warranty end dates per device
  • RMA and supplier return tracking
  • Camera map attached to the site
  • Install photos and test results
  • Alarm zones and access control doors

Client portal & handover

Customers who can help themselves.

Customers log in to see their quotes, invoices, service history and camera map. A branded handover pack shows them how to set up the app and export footage, so the 'how do I' calls dry up.

  • Quotes, invoices and payments
  • Service history and reports
  • Camera map and system details
  • App setup guides per brand
  • How to export footage
  • Book a service or callout
  • Add a camera or upgrade request
  • Your branding throughout
04How it changes

Before and after

A warehouse camera install, wolloped.

Here's how a warehouse install could change. Every security business is different, so we map yours first.

Before

  1. Walk the warehouse with a notepad and tape measure
  2. Find a similar old quote and edit it line by line
  3. Guess the NVR size and hope 30 days fits
  4. Quote PDF sits in their inbox for a fortnight
  5. Recorder password ends up on a sticky note
  6. Annual service promised and never booked

After

  1. Drop cameras on the site plan on the iPad, on site
  2. The package pulls in mounts, cable and switch ports
  3. The calculator picks the recorder and drives
  4. Customer accepts online and pays the deposit
  5. Logins saved to the encrypted site record
  6. The service plan books next year's health check
05Services

Everything under one roof

Software, websites and systems for CCTV installers.

Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.

Custom software for CCTV installers

Built around how your CCTV installation business actually runs: system quoting & layouts, equipment packages & price lists and the admin in between, in one system you own.

Websites for CCTV installers

Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.

CCTV installation business system upgrades

Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.

Apps and portals for CCTV installers

Storage & recorder calculator and online quotes & deposits: customer and staff portals that work on any phone without an app store.

Integrations and automation

We connect Xero, MYOB and ServiceM8 so information moves on its own and nobody retypes it.

Hosting, support and care

Managed hosting, updates, backups and security for your CCTV installation business, looked after by the people who built it.

06Integrations

Connections

Plays nicely with what you already use.

We connect to the job, accounting and device platforms you rely on, work alongside the ones you're happy with or replace the ones holding you back.

  • Xero
  • MYOB
  • ServiceM8
  • Tradify
  • simPRO
  • AroFlo
  • Stripe
  • GoCardless
  • Square
  • Google Calendar
  • Twilio SMS
  • Google Business Profile
  • Hik-Connect
  • Hik-ProConnect
  • Dahua DMSS
  • UniFi Protect
  • Milestone XProtect
  • Inner Range Inception
  • Paxton Net2
  • Ajax
07How we work

The process

Some people dip their toe in. We turn up in a rebreather.

We get properly below the surface of your CCTV installation business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.

  1. 01

    Think

    We ride along on an install, sit in on quoting and look at how service and monitoring get billed, then work out where the money's leaking.

  2. 02

    Archi-tech

    We plan it before writing code: your packages, pricing, job flow, site records, recurring billing, security, hosting and cost.

  3. 03

    Build

    Real engineering, shown to you early and often. Usually quoting or recurring billing first, so you get a win within weeks.

  4. 04

    Look after

    We host it, keep it secure and keep improving it. When something breaks you call the people who built it.

08Questions

FAQ

Things CCTV installers ask us.

Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.

Can it also handle alarm and access control jobs?

Yes. The same quoting, job and service tools work for alarms, intercoms and access control, so you run the whole business in one place.

How do you keep client passwords and device logins secure?

Logins are encrypted, only the staff you choose can see them and every view is logged. It sits on our own managed servers, not in a shared spreadsheet or a group chat.

Can it tell us when a customer's system goes offline?

Often yes. Where your recorders report through platforms like Hik-ProConnect we can pull that status in and alert you to offline recorders or failed drives before the customer notices.

We already use simPRO or ServiceM8. Do we have to switch?

No. If your job app is doing its job we build around it: layout quoting, service plans, monitoring billing or a client portal on top. If it's holding you back we'll show you what replacing it would involve before anything changes.

Can it bill monitoring contracts automatically?

Yes. Monthly or annual contracts can run on direct debit or card with failed payment retries, renewal reminders and invoices synced to Xero or MYOB.

How much does a system like this cost?

It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.

How long does it take?

Smaller pieces like a quoting tool or service plan scheduler can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.

Who looks after it once it's built?

We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.

We already have systems. Can you upgrade them instead of starting again?

Usually, yes. Most CCTV installers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.

Contact

Got a CCTV installation business problem? Consider it wolloped.

Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.

I've got