Water test records
Every test saved per pool with dates, readings and staff member, so you can see the trend at a glance.
Pool shop software: water testing, service & online store
Pool shops: test results that tell customers what to buy. Clear pools, clear counters.
The test printout ends up in the ute's footwell, the customer can't remember if it was two bags or three and the bloke with the green pool is back Saturday asking the same questions. Meanwhile service bookings come in by phone and the techs run off a paper diary. We build water testing, recommendation, service and online store systems for pool shops that all talk to each other, then we host them and look after them.
Looking for pool shop software that links water testing to what's on the shelf?
A pool shop is a chemist, a hardware store, a service business and a repair workshop sharing one counter. The water test is where it all starts, yet most shops print the result, circle a few numbers in biro and hope the customer doses it right. The results go nowhere, the advice changes depending on who's on shift and nobody knows the pool is 52,000 litres with a salt chlorinator that's out of warranty next month.
Wollopit builds custom pool shop software around how your shop actually runs. Every test saves to the customer's pool profile, works out the right products and doses for that pool's volume and sends it to their phone. Retest reminders bring them back. Service bookings land on the techs' phones. Pumps and cells in for repair get tracked to the day. We connect your tester, POS and accounts, replace the clunky bits and look after the lot on our own servers.
01The problems
What we hear from pool shops
Does your pool shop have these problems? Here's how we'd fix them.
Most pool shops we talk to know water chemistry inside out. The problem is everything around the test: paper, memory and a phone that never stops in December.
- The problemTest printouts get lostThe customer folds the printout into their pocket, it goes through the wash and next week nobody can see what the pool was doing.How we fix itEvery test saved against the customer's pool profile, then emailed or texted to them with the results and what to do next.
- The problemCustomers don't know what to buyThey stand at the counter nodding, then get home and can't remember if it was buffer first or acid first.How we fix itProduct recommendations worked out from the results and the pool's volume, with exact doses and the order to add them in.
- The problemDifferent staff, different adviceThe Saturday casual recommends one thing, the owner would have said another and the customer trusts neither.How we fix itYour own dosing rules set once by you, so every staff member gives the same advice from the same test.
- The problemNobody knows the poolIs it salt or chlorine? Fibreglass or pebble? How many litres? Staff ask the same questions every visit.How we fix itPool profiles with volume, surface, sanitiser, equipment, install dates and warranties, pulled up by name or phone number.
- The problemCustomers forget to come backThe pool gets balanced once, then nobody retests until it's green again in February.How we fix itRetest reminders after treatment, seasonal start-up and winter shutdown nudges and low-stock reminders based on what they bought.
- The problemService bookings by phoneCleans, green pool rescues and equipment installs booked over the phone and written in a diary on the counter.How we fix itOnline booking for pool services with job types, time windows, deposits and SMS confirmations.
- The problemTechs run on paperRun sheets printed in the morning, readings scribbled on a clipboard and chemicals added never make it back to the shop.How we fix itA tech app with the day's runs, pool details, on-site test entry, chemicals used, photos and a report sent to the customer.
- The problemRepairs in a shoeboxPumps, cells and controllers dropped off for repair with a handwritten tag and a phone call a fortnight later asking where it's at.How we fix itRepair and warranty tracking with drop-off tags, supplier claims, status updates by SMS and a pickup notice when it's ready.
- The problemEquipment only sells in storePumps, filters, robots and chlorinators sit on the floor while customers buy them online somewhere else.How we fix itAn online store for chemicals and equipment with click and collect, local delivery and Afterpay at checkout.
- The problemSummer stock runs dryChlorine and salt fly out the door on the first hot weekend and the reorder happens after the shelf is empty.How we fix itStock levels tied to sales and recommendations, with reorder alerts that see the summer rush coming.
- The problemRegulars buying the same thing every monthThe same customers come in for the same tub of chlorine and the same bag of salt, queueing every time.How we fix itChemical subscriptions and one-tap reorders from their pool profile, packed ready for pickup or delivered.
02What we build
Solutions
What we build for pool shops. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Product recommendations
Products and doses worked out from the results and pool volume, using your own rules and what's in stock.
Pool profiles
Volume, surface, sanitiser, equipment, install dates, warranties and full test history for every pool.
Customer portal
Customers log in to see their results over time, dosing instructions, warranties and past purchases.
Retest & reorder reminders
Automatic SMS and email nudges to retest, start up for summer, shut down for winter or restock chemicals.
Service bookings
Online booking for cleans, green pool recovery, equipment installs and spa services with deposits and reminders.
Service tech app
Daily runs, pool details, on-site testing, chemicals used, photos and customer reports from the tech's phone.
Repairs & warranty tracking
Drop-off tags, supplier warranty claims, job status and pickup notices for pumps, cells and controllers.
Online store & click and collect
Chemicals, equipment and spare parts online with pickup, local delivery, Australia Post shipping and Afterpay.
Chemical subscriptions
Regular chlorine, salt and balance packs billed automatically and packed ready to collect or deliver.
Stock & reorder alerts
Live stock across the shop and the vans, with reorder alerts and seasonal demand you can actually plan for.
A website that floats
Hand-built, quick on mobile, with online booking, the store and test results, built to rank for 'pool shop near me'.
03The systems
The big ones
Your whole pool shop, on one system.
These are the systems pool shops ask us about most. Each one works on its own and they get properly useful when they're joined up.
Water testing
Test once. Know exactly what to buy.
Results come off your tester or get keyed in at the counter and land on the customer's pool profile. Your dosing rules turn them into a shopping list with exact amounts for that pool's volume, in the right order. The customer walks out with it on their phone.
- Results saved per pool
- Import from your tester where supported
- Your own dosing rules
- Doses scaled to pool volume
- Step-by-step order of treatment
- Only recommends what's in stock
- Results sent by SMS or email
- Add recommended items to the sale
- Trend charts over time
- Saltwater, chlorine and mineral pools
Pool profiles & portal
Every pool, known by name.
Look up a customer by name or phone and see their pool's volume, surface, equipment and every test they've had. Customers get their own login to check results, dosing instructions, warranties and reorder what they bought last time.
- Volume, surface and sanitiser
- Equipment with install dates
- Warranty expiry alerts
- Full test and purchase history
- Multiple pools and spas per customer
- Customer login on any phone
- One-tap reorders
- Retest reminders after treatment
- Seasonal start-up and shutdown nudges
- Notes the whole team can see
Service & techs
Bookings in, runs out, reports back.
Customers book cleans, green pool rescues and installs online. Jobs drop onto the techs' phones with the pool details already there. Readings, chemicals used and photos come back to the shop and a report goes to the customer before the tech's left the driveway.
- Online booking by job type
- Deposits for bigger jobs
- Regular service schedules
- Runs planned by area
- Pool details on the tech's phone
- On-site test entry
- Chemicals used deducted from van stock
- Before and after photos
- Customer report sent on completion
- Invoices into Xero or MYOB
Repairs & warranty
No more 'where's my pump?' calls.
Every pump, cell and controller that comes over the counter gets a tag, a job and a status. Warranty claims with suppliers are tracked to the day and customers get a text when it's fixed or ready to collect.
- Drop-off tags with QR codes
- Fault notes and photos
- Warranty check against purchase
- Supplier claim tracking
- Repair quotes approved by SMS
- Loan equipment tracking
- Status updates to customers
- Ready-to-collect notices
- Overdue job alerts
- Repair history per pool
Online store & reorders
The shop floor, open all night.
Chemicals, equipment and spare parts online with click and collect, local delivery and shipping. Regulars set up chemical subscriptions or reorder from their pool profile and stock stays in step with the counter.
- Chemicals, equipment and parts
- Click and collect time slots
- Local delivery runs
- Australia Post shipping
- Afterpay at checkout
- Chemical subscriptions
- Reorders from the pool profile
- Stock synced with your POS
- Dangerous goods shipping rules
- Reorder alerts before summer
04How it changes
Before and after
A green pool, wolloped.
Here's how a Saturday water test could change. Every pool shop is different, so we map yours first.
Before
- Customer brings in a sample and can't remember the pool size
- Staff test it and circle numbers on a printout
- Advice depends on who's behind the counter
- Customer guesses the doses at home
- Pool's still green a week later
- They come back confused and a bit cranky
After
- Pool profile pulled up from their phone number
- Results saved straight to the profile
- Products and exact doses recommended from your rules
- Step-by-step instructions texted to their phone
- Retest reminder sent in three days
- Next visit shows the trend going the right way
05Services
Everything under one roof
Software, websites and systems for pool shops.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for pool shops
Built around how your pool shop actually runs: water test records, product recommendations and the admin in between, in one system you own.
Websites for pool shops
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Pool shop system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for pool shops
Pool profiles and customer portal: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect LaMotte WaterLink Spin Touch, Lightspeed and Square so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your pool shop, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside platforms you're happy with or replace the ones holding you back.
- LaMotte WaterLink Spin Touch
- Lightspeed
- Square
- Shopify
- WooCommerce
- Xero
- MYOB
- Stripe
- Afterpay
- Zip
- ServiceM8
- Tradify
- Pooltrackr
- Australia Post
- StarShipIt
- Klaviyo
- Mailchimp
- Google Merchant Center
- Google Business Profile
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your pool shop: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at your counter on a busy weekend, out on a service run and in the repair corner, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your tests, dosing rules, pool profiles, services, repairs, stock, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the water testing first, so you get a win before summer hits.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things pool shops ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it pull results straight from our water testing machine?
Often, yes. It depends on your tester and its software. Where it supports exports or connections we bring the results in automatically. Where it doesn't, staff key them in at the counter in a few seconds.
Can we set our own dosing rules and products?
Yes. You decide the ranges, the products and the order of treatment. The system follows your rules so every staff member gives the same advice.
Can customers see their test history?
Yes. Customers can log in to see their results over time, their dosing instructions and warranties, then reorder products in a tap.
Do we need to replace our POS or service software?
No. If Lightspeed, Square, ServiceM8 or another platform is doing its job we build around it. If something's holding you back we'll show you what replacing it would involve before anything changes.
Can it handle our service techs as well as the shop?
Yes. Bookings, runs, on-site testing, chemicals used and customer reports all feed the same pool profiles the counter uses.
How much does a pool shop system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like test records and recommendations can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most pool shops we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a pool shop problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.