Instant repair quotes
Brand, model and fault to a real price, with part quality options, turnaround times and a book-now button.
Phone repair shop software: quotes, tickets & parts
Phone repair shops: model, fault, price, booked. Fix more, answer the phone less.
Every caller wants a price for a different model. The part you need is on backorder, the repair queue lives on sticky notes and half the day goes on "is it ready yet?" calls. We build instant quote, booking, repair ticket and parts systems for phone repair shops that all talk to each other, then we host them and look after them.
Looking for phone repair software that quotes, books and tracks every job?
A phone repair shop is a help desk, a workshop, a parts warehouse and a retail counter crammed into one small shopfront. The phone rings for prices while you've got a screen half off. A customer walks in for a battery you don't have. A drawer full of phones sits there with names on masking tape and passcodes on the back of receipts. Then someone's in your ear because the scratch on the back "wasn't there before".
Wollopit builds custom phone repair software around how your shop actually runs. Customers pick their model and fault on your website and get a real price based on your parts costs, then book a slot or post the phone in. Every job gets a ticket with photos, a status and a text when it's ready. Parts are reserved when the job's booked and you know what to reorder before Monday. We connect the tools you already like, replace the ones holding you back and host the lot on our own servers.
01The problems
What we hear from phone repair shops
Does your phone repair shop have these problems? Here's how we'd fix them.
Most repair shops we talk to are brilliant on the bench and buried at the counter. The fixing is the easy bit. It's everything around it that eats the day.
- The problemThe phone never stops ringing for prices"How much for an iPhone 13 screen?" Then a Galaxy S22 back glass. Then a Pixel battery. All day, usually while you're mid-repair.How we fix itAn instant quote tool on your website. Pick the brand, model and fault to see the price, the part quality options and how long it takes, then book it.
- The problemYour price list is always staleSupplier prices move, new models drop every September and the price list on the wall is from two years ago.How we fix itPrices worked out from your parts cost, labour and margin rules. Update a part cost once and every quote that uses it follows.
- The problemWalk-ins all arrive at onceNobody for two hours, then four people at the counter at lunchtime and one bench tech trying to serve them all.How we fix itOnline booking with repair slots matched to each job's bench time, deposits for big jobs and reminder texts so people actually turn up.
- The problemThe part isn't in stockCustomer books a charging port, rocks up and you're digging through drawers to find you've run out.How we fix itParts stock by model and part. Booking a repair reserves the part and you get a heads-up when stock won't cover the bookings.
- The problemJobs tracked on sticky notesPhones in a drawer with masking tape names, passcodes on receipt paper and nobody quite sure which one is next.How we fix itA repair ticket for every job with the device, IMEI, fault, passcode stored securely and a status board showing what's waiting, on the bench and ready.
- The problem"Is it ready yet?" callsThe same customer rings three times in an afternoon and every call pulls a tech off the bench.How we fix itAutomatic status texts and emails at each step, plus a tracking link so customers can check for themselves.
- The problem"That scratch wasn't there before"No record of the phone's condition when it came in, so every dispute turns into your word against theirs.How we fix itA check-in with photos, a condition checklist, pre-repair tests and a signed repair agreement attached to the ticket.
- The problemWarranty comebacks nobody tracksA screen comes back with touch issues and nobody can find when it was done, which part was used or who fitted it.How we fix itWarranty periods on every job, the part batch and tech recorded and comebacks logged so you can spot a dodgy supplier fast.
- The problemMail-in repairs are a messRegional customers want to post their phone in, so it's emails back and forth, handwritten labels and parcels that turn up with no paperwork.How we fix itA mail-in form that quotes, takes payment, prints the prepaid label and creates the ticket before the parcel even arrives.
- The problemBusiness clients on invoices and emailsA tradie company with twenty cracked phones or a school with a trolley of iPads, all quoted and invoiced by hand.How we fix itBusiness accounts with their own pricing, bulk repair requests, device history and monthly invoices sent to Xero or MYOB.
- The problemBuy-backs and refurbs on a spreadsheetTrade-ins bought over the counter with ID scribbled down, then refurbished and sold with no idea what each one actually made.How we fix itBuy-back quotes by model and condition, ID and second-hand dealer records, refurb tracking and stock pushed to your online shop.
02What we build
Solutions
What we build for phone repair shops. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Online repair booking
Repair slots based on bench time, deposits for bigger jobs and SMS reminders to cut no-shows.
Repair tickets
Device, IMEI, fault, secure passcode notes, photos and a status board everyone in the shop can see.
Status texts & tracking
Automatic texts and emails at each stage and a tracking link customers check instead of calling.
Check-in & repair agreements
Condition photos, pre-repair test checklists and a signed agreement on a tablet at the counter.
Parts stock by model
Screens, batteries, ports and back glass tracked by model and quality grade, with parts reserved per booking.
Supplier ordering
Low-stock alerts, reorder lists by supplier and incoming parts matched to waiting jobs.
Warranty & comebacks
Warranty periods, part batches and the tech who did the job, with comebacks logged and reported.
Mail-in repairs
Online quote and payment, prepaid Australia Post labels, parcel tracking and return shipping.
Business accounts
Fleet and school device repairs with account pricing, bulk requests, device history and monthly invoicing.
Buy-backs & refurbs
Trade-in quotes by condition, ID and dealer records, refurb tracking and resale stock.
Accessories shop
Cases, screen protectors and chargers sold online and at the counter with click and collect.
Reviews requests
A Google review request texted after a happy pickup, with replies handled from one inbox.
A website that gets the call
Quick on mobile, with model-by-model repair pages built to rank for 'phone repair near me' and your suburb.
03The systems
The big ones
Your whole repair shop, on one system.
These are the systems repair shops ask us about most. Each one works on its own. They get properly clever when they're joined up.
Instant quotes
Pick a model, pick a fault, get a price.
Customers find their exact phone and what's wrong with it, then see a real price straight away. Prices come from your parts costs and margin rules, so when a supplier changes a price every quote follows. One tap turns the quote into a booking or a mail-in.
- Apple, Samsung, Google, Oppo and more
- Phones, tablets, laptops and watches
- Faults with photos so customers pick right
- Part quality options with different prices
- Prices from part cost plus your margin
- New models added in minutes
- Turnaround time on every quote
- Bundle deals like screen plus protector
- Book now or post it in
- Quote requests for the odd ones
Repair tickets
Every phone, every step, no sticky notes.
Each repair gets a ticket from the moment it comes through the door. Condition photos, tests, notes and parts used all live in one place. Customers get texts as it moves along the board, so you get fewer calls and more time on the bench.
- Status board: waiting, on bench, ready
- Device, IMEI and fault on every job
- Passcodes stored securely
- Condition photos at check-in
- Pre and post-repair test checklists
- Signed repair agreement on a tablet
- Automatic status texts and emails
- Customer tracking link
- Jobs assigned to each tech
- Warranty and comeback history
Parts & stock
The right part, before the customer turns up.
Parts are tracked by model and quality grade, so you know exactly how many iPhone 13 screens are in the drawer. Booking a repair reserves the part. Low stock and upcoming bookings build your reorder list for each supplier.
- Stock by model, part and grade
- Parts reserved when a job is booked
- Low-stock and shortfall alerts
- Reorder lists by supplier
- Incoming parts matched to waiting jobs
- Part cost feeding your quote prices
- Batch tracking for warranty claims
- Faulty and returned part log
- Stocktake on a phone or tablet
- Usage reports by model
Mail-in & business
Repairs from anywhere and fleets on account.
Customers outside your area quote, pay and print a prepaid label online, then the ticket is waiting when the parcel lands. Businesses and schools get their own login to send in devices, see repair history and get one tidy monthly invoice.
- Online mail-in form and payment
- Prepaid Australia Post labels
- Inbound and return parcel tracking
- Ticket created before it arrives
- Business accounts with own pricing
- Bulk repair requests
- Device history per account
- Purchase order numbers on jobs
- Monthly invoices to Xero or MYOB
- Pickup runs for local clients
Buy-backs & refurbs
Trade-ins that actually turn a profit.
Quote buy-backs by model, storage and condition, then record ID and dealer details properly at the counter. Track each device through refurb and into your shop, so you finally know what every trade-in made you.
- Buy-back quotes by model and condition
- Online trade-in price checker
- ID and second-hand dealer records
- Stolen and blocked phone check step
- Data wipe checklist
- Refurb parts and labour tracked
- Grading for resale
- Listed to your online shop
- Profit per device
- Trade-in credit against repairs
04How it changes
Before and after
A cracked screen, wolloped.
Here's how a single cracked screen could change. Every shop is different, so we map yours first.
Before
- Customer rings for a price while you're mid-repair
- Look up the model and guess a price off the old list
- They walk in at lunch and wait in the queue
- The screen isn't in stock so it's back tomorrow
- Name on masking tape, passcode on a receipt
- They ring twice to ask if it's ready
After
- Customer picks the model and fault on your website
- They see a real price based on today's part cost
- They book a 2pm slot and get a reminder text
- The screen was reserved the moment they booked
- Check-in photos and a ticket on the repair board
- A text goes out the second it's ready
05Services
Everything under one roof
Software, websites and systems for phone repair shops.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for phone repair shops
Built around how your phone repair shop actually runs: instant repair quotes, online repair booking and the admin in between, in one system you own.
Websites for phone repair shops
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Phone repair shop system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for phone repair shops
Repair tickets and status texts & tracking: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect RepairDesk, RepairShopr and Square so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your phone repair shop, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside repair platforms you're happy with or replace the ones holding you back.
- RepairDesk
- RepairShopr
- Square
- Lightspeed
- Shopify
- WooCommerce
- Xero
- MYOB
- Stripe
- Afterpay
- Zip
- Australia Post
- StarShipIt
- Sendle
- Google Business Profile
- Klaviyo
- Mailchimp
- Deputy
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your phone repair shop: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at your counter and on your bench, then work out where the calls, waiting and lost parts are really costing you.
- 02
Archi-tech
We plan it before writing code: your models, faults, pricing rules, parts, tickets, mail-ins, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the instant quote tool first, so the phone quietens down quickly.
- 04
Look after
We host it, maintain it and add new models as they launch. When something breaks you call the people who built it.
08Questions
FAQ
Things phone repair shops ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can the quote tool handle tablets, laptops and watches too?
Yes. Any device type can be added with its own models, faults and prices. Add a new model when it launches and it's live on your website straight away.
How do the prices stay up to date?
Quotes are worked out from your part costs, labour and margin rules. Change what a part costs you and every quote using that part updates. You can still override any price by hand.
We already use RepairDesk or RepairShopr. Do we have to switch?
No. If your repair platform is doing its job, we build around it with the quote tool, booking, mail-ins and website feeding into it. If it's holding you back, we'll show you what replacing it would involve before anything changes.
Can customers post their phones in?
Yes. They get a quote, pay and print a prepaid Australia Post label online. The ticket is created before the parcel arrives and they get tracking for the return trip.
Can it stop disputes about damage that was already there?
It helps a lot. Check-in photos, a condition checklist, pre-repair tests and a signed agreement are all saved on the ticket, so you have a record of how the phone came in.
How much does a phone repair system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like an instant quote tool or status texts can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most phone repair shops we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a phone repair shop problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.