Online listings
Your best donations on your own online shop, eBay or both, with photos, condition notes and fair prices.
Op shop software: online listings, rosters & donations
Op shops: sell the treasures online. Best donations listed, volunteers rostered.
A designer bag goes out the door for ten bucks, the roster lives on a clipboard and a phone tree, the phone rings all day asking if you take cots and someone's left a broken couch at the back door again. We build online listing, volunteer, donation and pickup systems for op shops that volunteers of any age can use, then we host them and look after them.
Looking for op shop software that gets the good stuff online and the volunteers sorted?
An op shop runs on goodwill and a back room full of bags. Every day brings a mix of worn-out tees, kitchen odds and ends and the occasional real find: a signed first edition, vintage Pyrex, a Mid-century chair or a designer label. On the rack those finds sell in minutes for a fraction of what they're worth. Meanwhile the manager is ringing volunteers to fill Saturday, answering the same donation questions forty times a week and trying to arrange a ute for a donated dining setting.
Wollopit builds custom software for op shops and charity stores around how your shop actually runs. Volunteers snap a photo, pick a category and price on a phone and the item is online. Rosters fill themselves with shift swaps and reminders. Donors find out what you take before they load the car and book pickups for big pieces. We work with the POS and tools you already have and look after the lot on our own servers, so more money ends up with the cause.
01The problems
What we hear from op shops
Does your op shop have these problems? Here's how we'd fix them.
Most op shops we talk to have generous donors, loyal volunteers and no time. The systems are paper, phone calls and one person who knows how everything works.
- The problemTreasures sold for a few dollarsDesigner labels, collectables and vintage pieces go on the rack at op shop prices and walk out in minutes to resellers.How we fix itA 'set aside for online' tub and a listing tool so the good stuff sells at fair value to buyers all over Australia.
- The problemListing feels too techyVolunteers are happy to sort and steam but online selling sounds like a job for someone's grandkid.How we fix itSnap a photo, pick a category, type a price. Big buttons, plain words and nothing else to learn.
- The problemNobody knows what things are worthOne volunteer prices a Royal Doulton figurine at $2, another at $200. Pricing depends on who's in that day.How we fix itPrice guides by category, recent sold prices from your own listings and a 'check with manager' flag for anything unsure.
- The problemRosters by phone and clipboardThe manager spends hours ringing around to fill gaps and still finds out on the morning that nobody's on the till.How we fix itOnline rosters volunteers check on their phone, with shift swaps, SMS reminders and alerts for empty shifts.
- The problemThe same donation questions all dayDo you take cots? Electricals? Mattresses? When can I drop off? Phones and Facebook messages never stop.How we fix itA clear donation guide on your website with what you accept, what you don't and drop-off hours, plus quick replies for messages.
- The problemDumping at the back doorBroken furniture and bags of rubbish left after hours, then the tip fees come out of the takings.How we fix itDrop-off times, a 'what we can't take' page and booked drop-offs for big loads so donors know before they come.
- The problemPickups arranged ad hocFurniture pickups booked on scraps of paper, the driver gets the wrong address and nobody knows what's coming back.How we fix itPickup requests with photos, suburb checks, a run sheet for the driver and a heads-up text the day before.
- The problemPosting items is a hassleWrapping, measuring, weighing and writing labels by hand puts everyone off selling online.How we fix itPickup-only for big or fragile items and simple shipping labels for the rest, with postage worked out at checkout.
- The problemNew volunteers learn by osmosisInductions happen whenever someone has time and nobody's sure who's done their safety training or checks.How we fix itOnline sign-up, induction checklists, document storage and reminders before checks expire.
- The problemNo idea what's workingTakings come off the till, online sales live somewhere else and the board wants numbers you don't have.How we fix itOne report for shop and online sales, volunteer hours and donation volumes, ready for board meetings and grant applications.
02What we build
Solutions
What we build for op shops. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Phone listing tool
Snap, title, price and list from any phone in the sorting room. Built for volunteers, not tech people.
Pricing guide
Category price ranges, your own sold history and a manager review flag for anything that looks valuable.
Volunteer rosters
Shifts online, swaps between volunteers, SMS reminders and empty shift alerts for the manager.
Volunteer sign-up & induction
Online applications, availability, induction checklists, check expiry reminders and emergency contacts.
Donation guide
What you accept, what you can't take, drop-off hours and locations, easy for staff to update.
Pickup requests
Donors book big item pickups with photos and address, your driver gets a tidy run sheet.
Simple shipping
Labels printed from the order, postage at checkout or local pickup only for the bulky stuff.
Click and collect
Buyers pay online and collect in store, with a pickup shelf list and a text when it's ready.
Multi-store hub
Several shops sharing one online store, with stock tagged to each shop and transfers between them.
Sales & impact reports
Shop and online takings, volunteer hours and donation counts in one report for the board.
A website that helps
Hand-built, quick on mobile, with hours, donation info and online finds, built to rank for 'op shop near me'.
03The systems
The big ones
Your whole op shop, on one system.
These are the systems op shops ask us about most. Each one works on its own and they get more useful when they're joined up.
Online listings
Snap it, price it, sell it online.
The best donations get pulled from the sorting table and listed from a phone in under a minute. They go to your own online shop, eBay or both, so the vintage Pyrex sells to a collector for what it's worth instead of a reseller for three dollars.
- Photo, title, price and done
- Big buttons and plain language
- Category picks with suggested prices
- Condition notes from a quick list
- List to your shop, eBay or both
- Pickup-only option for bulky items
- Sold items marked off everywhere
- Shelf location so you can find it
- Listings tagged by store
- Who listed what and how it sold
Volunteer rosters
Shifts filled without the phone tree.
Volunteers see their shifts on their phone, swap with each other and get a reminder the day before. The manager sees gaps early and can send one message to everyone who's free instead of ringing round.
- Weekly roster on any phone
- Recurring shifts for regulars
- Shift swaps between volunteers
- SMS and email reminders
- Empty shift alerts
- One-tap call-out for gaps
- Roles: till, sorting, steaming, driver
- Availability and holidays
- Volunteer hours tracked
- Printable roster for the back room
Donations & pickups
Donors know before they load the car.
A donation guide that answers the questions before they're asked, booked drop-offs for big loads and pickup requests with photos so you only send the ute for things you can sell. Fewer phone calls and less rubbish at the back door.
- What we take and what we don't
- Drop-off hours by location
- Pickup requests with photos
- Suburb and size checks
- Accept or decline with a reason
- Driver run sheet by area
- Day-before text to donors
- Booked drop-offs for big loads
- Quick replies for Facebook messages
- Easy updates when rules change
Pricing & sorting
Fair prices, whoever's on today.
Price ranges by category, your own sold history and a flag for anything that might be valuable. New volunteers price with confidence and the real finds get a second look before they hit the rack.
- Price ranges by category
- Sold history from your listings
- 'Might be valuable' flag
- Manager review queue
- Set aside for online tub
- Rack rotation and colour tags
- Markdown schedule reminders
- Brands and makers to watch for
Reports & multi-store
Numbers the board will actually read.
Shop takings, online sales, volunteer hours and donation volumes in one place across every store. Ready for board meetings, annual reports and grant applications without a weekend of spreadsheets.
- Shop and online sales together
- Takings by store and by day
- Volunteer hours by person and store
- Pickups and donation counts
- Top selling categories online
- Stock transfers between shops
- Exports for Xero or MYOB
- Monthly report emailed to the board
04How it changes
Before and after
A designer donation, wolloped.
Here's how one good donation could change. Every op shop is different, so we map yours first.
Before
- Designer bag comes in with a bag of tees
- A busy volunteer prices it at $10
- It's on the rack before anyone notices
- A reseller snaps it up in five minutes
- The cause gets ten dollars
- Meanwhile the manager's ringing round for Saturday
After
- The volunteer spots the label and taps 'might be valuable'
- The manager checks it and sets a fair price
- It's photographed and listed from a phone
- A buyer in Perth pays at fair value
- The shipping label prints from the order
- Saturday filled itself from the online roster
05Services
Everything under one roof
Software, websites and systems for op shops.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for op shops
Built around how your op shop actually runs: online listings, phone listing tool and the admin in between, in one system you own.
Websites for op shops
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Op shop system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for op shops
Pricing guide and volunteer rosters: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Shopify, WooCommerce and eBay so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your op shop, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools your shop already uses, work alongside platforms you're happy with or replace the ones holding you back.
- Shopify
- WooCommerce
- eBay
- Square
- Lightspeed
- Stripe
- Afterpay
- Xero
- MYOB
- Australia Post
- Sendle
- StarShipIt
- Google Merchant Center
- Google Business Profile
- Mailchimp
- Klaviyo
- Rosterfy
- Better Impact
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your op shop: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time in your sorting room, behind the till and with your volunteers, then work out what's costing the cause the most.
- 02
Archi-tech
We plan it before writing code: listings, pricing, rosters, donations, pickups, stores, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the listing tool or rosters first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When a volunteer gets stuck you call the people who built it.
08Questions
FAQ
Things op shops ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Is it simple enough for our volunteers?
Yes. Listing is a photo, a title and a price on a phone. Big buttons, plain words and we'll walk your team through it in the shop.
Can we sell on eBay as well as our own website?
Yes. Items can go to your own online shop, eBay or both and they're marked sold everywhere the moment one sells.
Do we have to post everything we sell online?
No. You can set bulky or fragile items to local pickup only and use simple shipping labels for the rest. Postage is worked out at checkout.
We already use Square or another POS. Do we have to switch?
No. We build around what works. If your POS, rosters or online shop are doing the job we connect to them and fill the gaps. If something's holding you back we'll show you what replacing it would involve first.
Can it handle several shops?
Yes. Each store can list into one shared online shop, run its own roster and report its own takings, with a combined view for the board.
How much does an op shop system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller pieces like a donation guide or listing tool can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most op shops we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got an op shop problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.