Workshop booking
Services, repairs and suspension jobs booked online by job type, with capacity limits per day.
Mountain bike shop software: workshop, demo & hire
Mountain bike shops: workshop full, demo bikes booked. Ride more, chase less.
Service bookings by phone, demo bikes tracked on a whiteboard and riders ringing every day to ask when their fork will be back. We build MTB shop systems that keep the workshop flowing, the demo fleet out on the trails and riders in the loop, then we host them and look after them.
Looking for mountain bike shop or bike workshop booking software?
An MTB shop is a retail floor, a busy workshop, a suspension service centre and a hire fleet all under one roller door. The bookings come in by phone while you're bleeding brakes. Demo bikes live on a whiteboard. Waivers are on a clipboard. Forks sent off for warranty disappear into someone's inbox and the online store sells a cassette that walked out the door on Saturday.
Wollopit builds custom software around how your shop actually runs. Riders book a service, a fork rebuild or a demo bike online and get a text when it's ready. Extra work gets approved with a tap instead of a game of phone tag. The demo fleet, hire bikes and waivers sit in one system and your online store stays in step with the shop floor. We connect the tools you already like, replace the ones holding you back and look after the lot on our own servers, so you can get back on the stand.
01The problems
What we hear from mountain bike shops
Does your mountain bike shop have these problems? Here's how we'd fix them.
Most MTB shops we talk to have brilliant mechanics and a loyal crew of riders. The admin is what's held together with zip ties.
- The problemWorkshop bookings by phoneThe phone rings while you're truing a wheel or halfway through a brake bleed. Bookings end up on a sticky note.How we fix itOnline service booking by job type with real workshop capacity, so riders pick a drop-off slot and you don't overbook the stand.
- The problemWhere's my bike?Riders call every day to check on repairs. Half your morning is spent walking out the back to look.How we fix itA job board that sends status texts on its own: booked in, waiting on parts, ready for pickup.
- The problemExtra work waits for a callbackYou find a cooked bottom bracket, ring the rider, leave a voicemail and the bike sits on the stand for two days.How we fix itQuotes with photos sent by text. The rider taps approve and the job keeps moving.
- The problemSuspension jobs are a guessing gameLowers service or full damper rebuild? Which seal kit? Is it done in-house or off to the service centre?How we fix itSuspension service types with their own pricing, parts kits and turnaround, plus tracking for forks and shocks sent away.
- The problemDemo fleet on a whiteboardNobody knows which demo bike is where, which size is free on Saturday or who had the large last week.How we fix itDemo bike booking by model, size and date with deposits taken online and the fleet calendar on any screen.
- The problemDemo days run off a clipboardBrand demo day at the trailhead, a paper sign-up sheet, riders waiting around and bikes going out without a licence check.How we fix itOnline demo day sessions by bike and size, waivers signed ahead and QR check-in at the trailhead.
- The problemPaper waivers for hireHire riders fill out waivers at the counter while the queue builds and the paperwork lives in a shoebox.How we fix itDigital waivers signed at booking and stored against every hire, with ID and deposit captured up front.
- The problemDemo fee credit forgottenA rider demos a bike, loves it and buys one a month later. Nobody remembers the demo fee was meant to come off.How we fix itDemo fees tracked against each rider and credited automatically when they buy.
- The problemWarranty claims lost in emailCracked frames and leaking dampers go back to the distributor and the thread goes cold.How we fix itA warranty tracker with photos, serials, claim numbers and reminders so nothing falls through the cracks.
- The problemOnline stock doesn't match the shelfSomeone buys the last 29er tyre online after it was sold over the counter on Saturday.How we fix itAn online store synced with your POS stock so the website only sells what's actually on the shelf.
- The problemRiders forget their next servicePivot bearings and fork oil don't send reminders. Riders turn up when something's already broken.How we fix itService reminders by months or ride hours, with Strava mileage if the rider connects it.
02What we build
Solutions
What we build for mountain bike shops. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Job board & status texts
Every bike on one board. Riders get texts when parts arrive or it's ready to collect.
Quotes & approvals by text
Extra work quoted with photos and approved with one tap from the rider's phone.
Suspension servicing
Fork and shock service types, seal kit stock and tracking for jobs sent to the service centre.
Demo bike booking
Models, sizes, dates and deposits, with a fleet calendar the whole shop can see.
Demo day sign-ups
Trailhead demo sessions by bike and size, waivers ahead and QR check-in.
Trail hire & waivers
Hire bikes, e-MTBs and add-ons booked online with digital waivers, ID and deposits.
Demo-to-buy credit
Demo fees logged against each rider and taken off the price when they buy.
Rider & bike records
Every rider's bikes, serials, service history and setup notes like tyre pressures and sag.
Warranty tracker
Claims, photos, serials and distributor claim numbers with follow-up reminders.
Online store
Parts, gear and bikes with stock synced to your POS, Afterpay and click and collect.
Service reminders
Reminders by months or ride hours that bring riders back before something breaks.
A website that rides
Hand-built, quick on mobile, with booking, demo fleet and trail conditions, built to rank for 'bike shop near me'.
03The systems
The big ones
Your whole shop, on one system.
These are the systems MTB shops ask us about most. Each one works on its own and they get properly clever when they're joined up.
Workshop booking
A full workshop without the phone ringing off the hook.
Riders book a service or repair online by job type and pick a drop-off slot that fits your real capacity. Every bike lands on one job board and riders get a text at each step, so the 'is it ready yet?' calls dry up.
- Online booking by job type
- Daily capacity per mechanic
- Drop-off and pickup slots
- Job board on any screen
- Status texts: booked, parts, ready
- Quotes with photos approved by text
- Parts on order linked to each job
- Setup notes and service history
- Invoices into your POS or Xero
Suspension servicing
Forks and shocks, tracked from drop-off to back on the bike.
Lowers services, damper rebuilds and shock services each get their own price, parts kit and turnaround. Jobs sent away to the service centre are tracked too, so you can tell a rider exactly where their fork is.
- Service types with set pricing
- Book suspension on its own or with a full service
- Seal kit and oil stock levels
- In-house or sent-away tracking
- Courier tracking for sent-away jobs
- Reminders by ride hours
- Setup notes: pressure and clicks
- Warranty claims linked to the job
Demo fleet & demo days
Every demo bike accounted for. Every demo day sorted.
The demo fleet moves off the whiteboard and onto a calendar riders can book. Brand demo days at the trailhead get online sessions, waivers ahead and QR check-in. When a rider buys, the demo fee comes off automatically.
- Book by model, size and date
- Deposits and demo fees online
- Fleet calendar on any screen
- Demo day sessions by bike and size
- Waivers signed before the day
- QR check-in at the trailhead
- Licence and ID captured
- Demo fee credited on purchase
- Damage notes per bike
Trail hire
Hire riders out the door in minutes, not half an hour.
Hire bikes, e-MTBs, helmets and add-ons booked online with waivers, ID and deposits done before anyone walks in. The counter just hands over the bike and checks it back in.
- Hire bikes and e-MTBs online
- Half-day, full-day and multi-day rates
- Helmets, pads and add-ons
- Digital waivers at booking
- ID and deposit up front
- Check-out and check-in on a tablet
- Damage notes with photos
- Trail map and conditions in the booking email
Online store
Sell online without selling what's already gone.
Parts, gear and bikes online with stock synced to your POS, so the website and the shop floor always agree. Click and collect, Afterpay and shipping all in the same place.
- Stock synced with your POS
- Parts, gear and bikes online
- Afterpay and Zip at checkout
- Click and collect
- Shipping labels via StarShipIt or Australia Post
- Google Shopping product feed
- Fitment notes: axle, rotor and wheel size
- Abandoned cart emails
04How it changes
Before and after
A Saturday demo day, wolloped.
Here's how a busy Saturday could change. Every shop is different, so we map yours first.
Before
- Phone rings with booking requests all morning
- Riders calling to ask if their bike's ready
- Demo bike missing because nobody wrote it on the board
- Paper waivers filled in at the counter
- Extra work stuck waiting on a callback
- Demo fee forgotten when the rider buys
After
- Services booked online overnight
- Ready texts sent on their own
- Demo fleet tracked by size and date
- Waivers signed at booking
- Quotes approved by text in minutes
- Demo fee credited automatically at the till
05Services
Everything under one roof
Software, websites and systems for mountain bike shops.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for mountain bike shops
Built around how your mountain bike shop actually runs: workshop booking, job board & status texts and the admin in between, in one system you own.
Websites for mountain bike shops
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Mountain bike shop system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for mountain bike shops
Quotes & approvals by text and suspension servicing: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Lightspeed, Square and Shopify so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your mountain bike shop, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the POS you're happy with or replace the ones holding you back.
- Lightspeed
- Square
- Shopify
- WooCommerce
- Stripe
- Afterpay
- Zip
- Xero
- MYOB
- Australia Post
- StarShipIt
- Sendle
- Klaviyo
- Mailchimp
- Google Merchant Center
- Google Business Profile
- Strava
- Trailforks
- BikeExchange
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your mountain bike shop: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time on the shop floor and at the workshop stands, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your job types, suspension work, demo fleet, hire, stock, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually workshop booking first, so you get a win before the next long weekend.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things mountain bike shops ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can riders book suspension services separately?
Yes. Each service type has its own time slot and price, so fork and shock services can be booked on their own or with a full service.
Can it track forks and shocks we send away?
Yes. Sent-away jobs get their own status, courier tracking and reminders, so you can tell a rider where their fork is without digging through emails.
Can demo fees come off when a rider buys?
Yes. Demo fees are logged against the rider and credited automatically when they buy the bike, even weeks later.
Do we have to switch from Lightspeed or Square?
No. We build around what works. Workshop booking, demos, hire and the online store connect to your existing POS so stock and sales stay in sync.
Can hire riders sign waivers online?
Yes. Waivers are signed at booking and stored against each hire, along with ID and deposit details.
How much does a system for a bike shop cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like online workshop booking can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. We keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a mountain bike shop problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.