Contract register
Every building, every lift and every contract with frequency, inclusions, response times, pricing and renewal dates.
Lift maintenance software: contracts, faults & service logs
Lift companies: every visit, fault and log in one place. Maintenance contracts that run themselves.
Service schedules live in a spreadsheet and entrapment calls come through an answering service reading off a printed roster. The logbook sits in the motor room and the building manager wants three years of history by Friday. We build maintenance, fault, compliance and client systems for lift companies that all talk to each other. Then we host them and look after them.
Looking for lift maintenance software that handles contracts, faults and compliance?
A lift company is a few businesses in one set of overalls. There's a maintenance contractor running hundreds of routine visits, a 24/7 emergency service dealing with entrapments and a compliance record keeper for building owners and certifiers. On top of that you're a repair shop with a parts store and a project team doing modernisations and new installs. Most lift companies run it on a generic field service app, a spreadsheet of contracts, a paper logbook per lift and a phone that never stops.
Wollopit builds custom lift maintenance software around how your company actually runs. Contracts generate their own visits. Faults get logged, prioritised and dispatched to the nearest qualified tech, with every timestamp recorded against the contract's response times. Techs log the visit on their phone, even down a shaft with no signal. Building managers see their lifts' history and compliance records in a portal instead of ringing the office. We connect the tools you already like, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from lift companies
Does your lift company have these problems? Here's how we'd fix them.
Most lift companies we talk to have great techs and a solid book of contracts. Then it all runs through one office person, a phone and a spreadsheet that only they understand.
- The problemService visits slip throughMonthly visits for a few hundred lifts sit in a spreadsheet. One tech goes off sick and a building quietly goes a quarter without a service.How we fix itEvery contract generates its own visits per lift at the right frequency, with overdue alerts long before a building manager notices.
- The problemEntrapment calls at 2amThe answering service rings whoever's name is on a printed on-call roster. If they don't pick up, someone starts ringing around.How we fix itFaults are logged with a priority and entrapments flagged red. The on-call tech is paged by SMS and it escalates automatically if nobody accepts.
- The problemResponse times you can't proveContracts promise a response time for entrapments and breakdowns. When a strata manager disputes it, you're arguing from memory.How we fix itCall received, tech accepted, on site and passengers released are all timestamped. Response reports per contract are ready to send.
- The problemThe logbook lives in the motor roomPaper logbooks per lift, half-filled and coffee-stained. An owner asks for history and someone drives across town to photograph pages.How we fix itA digital logbook per lift with a QR code in the motor room. Full service and fault history on demand, from anywhere.
- The problemCompliance chased at the deadlineAnnual inspections, fire service recall tests and safety measure sign-offs land on the office the week the certifier wants them.How we fix itA compliance calendar per building and per lift, tasks booked ahead and reports generated from the visit records themselves.
- The problemRepeat faults nobody spotsThe same door operator trips five times in two months. Each callout gets reset and closed and nobody joins the dots.How we fix itFault history per lift with repeat-fault flags, so you fix the cause and quote the repair instead of eating the callbacks.
- The problemRecommendations die in the notesA tech writes 'door rollers worn, recommend replace' on the job sheet. It never gets quoted and the owner never hears about it.How we fix itTech recommendations turn into quotes with photos attached. The owner approves online and the job books itself in.
- The problemParts used vanishParts come out of the van and nobody records them. Chargeable parts don't get billed and the van's always short.How we fix itParts logged per visit against the lift, van stock tracked per tech, chargeable items flagged for invoicing and reorders raised automatically.
- The problemTechs juggled across sitesEscalators, hydraulic lifts, MRL traction and home lifts all need different skills. The office plays Tetris every morning.How we fix itTechnician schedules by area and skill on a map, with routes planned and the right tech matched to the right equipment.
- The problemContract billing done by handQuarterly maintenance invoices typed up one by one. Callouts outside contract hours forgotten. CPI reviews never applied.How we fix itContract billing runs on schedule into Xero or MYOB, chargeable callouts are flagged and annual price reviews are reminded and applied.
- The problemRenewals sneak pastA contract quietly expires and the building signs with a competitor before anyone noticed.How we fix itRenewal reminders well ahead, with a contract summary showing the service history and response record to send with the renewal.
02What we build
Solutions
What we build for lift companies. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Visit scheduler
Routine visits generated per lift, balanced across techs and areas, with overdue and missed visit alerts.
Fault & entrapment dispatch
Faults logged by phone, portal or answering service, prioritised and sent to the nearest qualified tech.
After-hours on-call roster
On-call rosters by region, SMS paging, accept or decline and automatic escalation if nobody answers.
Technician app
Today's jobs, lift details, history, checklists, photos, parts and sign-off on the phone, working offline in the shaft.
Digital lift logbooks
Full history per lift with a QR code in the motor room, replacing the paper book that never gets filled in.
Compliance calendar
Annual inspections, fire service recall tests, emergency phone tests and safety sign-offs booked and recorded.
Client portal
Building and strata managers log faults, see lift status, download service history and approve quotes.
Quotes & repairs
Tech recommendations turned into quotes with photos, approved online and booked straight into the schedule.
Parts & van stock
Parts used per visit and per lift, van stock per tech, obsolete part notes and reorder alerts.
Modernisation & install projects
Upgrade and new install jobs tracked by stage, with materials, crew, milestones and progress claims.
Contract billing
Maintenance invoices on schedule, chargeable callouts and parts flagged, all pushed into Xero or MYOB.
Response & KPI reports
Response times, callbacks, uptime and visits completed per contract, ready to send to the client.
A website that gets the call
Fast on phones, with a 24/7 fault line front and centre and built to rank for lift servicing in your area.
03The systems
The big ones
Your whole lift business, on one system.
These are the systems lift companies ask us about most. Each one works on its own and they get properly clever when they're joined up.
Maintenance contracts
Sign the contract once. The visits schedule themselves.
Every building, lift and contract sits in one register with its visit frequency, inclusions and response times. Visits generate automatically, get spread across your techs by area and flag themselves the moment one falls behind.
- Buildings, lifts and contracts in one register
- Visit frequency per lift
- Comprehensive or parts-excluded contracts
- Auto-generated routine visits
- Overdue and missed visit alerts
- Contracted response times stored per site
- Renewal reminders ahead of expiry
- Annual CPI price reviews
- Contract billing on schedule
- Escalators, platform and home lifts too
Fault & entrapment dispatch
Someone's stuck. The right tech already knows.
Faults come in from the phone, the client portal or your answering service and land on one board. Entrapments jump the queue, the on-call tech gets paged and it escalates on its own if nobody accepts in time.
- One fault board for every source
- Entrapments flagged as top priority
- Nearest qualified tech suggested
- SMS paging for on-call techs
- Automatic escalation if not accepted
- Timestamps from call to release
- Live tech locations on a map
- Building manager updated by SMS
- Lift status: running or out of service
- Repeat fault flags per lift
Technician app
The job sheet, the logbook and the parts list in one pocket.
Techs see today's visits, the lift's full history and the checklist for that equipment. Photos, parts, readings and recommendations get logged on the spot and it all syncs once they're back above ground.
- Today's jobs in route order
- Full history for every lift
- Checklists by equipment type
- Works offline in shafts and pits
- Photos and readings per visit
- Parts used from van stock
- Recommendations sent to quoting
- Customer sign-off on the phone
- Time on site recorded
- QR scan to open the lift's log
Compliance & client portal
Logs ready before the building manager asks.
Every visit, fault, test and inspection builds the compliance record for each lift automatically. Building owners, strata and facility managers log in to see status, download history and approve quotes without ringing the office.
- Digital logbook per lift
- Compliance calendar per building
- Fire service recall test records
- Emergency phone test records
- Annual inspection reports
- History downloads for certifiers
- Managers log faults with photos
- Lift status for every site
- Response time reports per contract
- Quotes approved online
Repairs, parts & projects
Recommendations that turn into work.
What the tech spots on a service becomes a quote with photos, goes to the owner and books itself in when it's approved. Parts are tracked to the lift they went into. Modernisations and installs run as projects with stages, materials and progress claims.
- Recommendations to quotes in one step
- Photos and notes on every quote
- Online approval by the owner
- Parts tracked per lift and per van
- Obsolete part and lead time notes
- Supplier orders and reorder alerts
- Modernisation projects by stage
- Install milestones and crew bookings
- Progress claims and variations
- Invoices into Xero or MYOB
04How it changes
Before and after
An entrapment call, wolloped.
Here's how a 2am entrapment could change. Every lift company is different, so we map yours first.
Before
- Answering service takes the call and reads the printed roster
- On-call tech doesn't pick up so they ring around
- Tech arrives with no history for that lift
- Notes scribbled on a job sheet in the van
- Response time pieced together from call logs a week later
- Building manager rings the office to ask what happened
After
- Fault logged as an entrapment and flagged red
- On-call tech paged by SMS, escalates if not accepted
- Tech opens the lift's full fault history on the way
- Visit, photos and parts logged on the phone
- Every timestamp recorded against the contract
- Building manager gets an SMS and sees it in the portal
05Services
Everything under one roof
Software, websites and systems for lift companies.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for lift companies
Built around how your lift company actually runs: contract register, visit scheduler and the admin in between, in one system you own.
Websites for lift companies
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Lift company system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for lift companies
Fault & entrapment dispatch and after-hours on-call roster: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and simPRO so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your lift company, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside field service platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- simPRO
- AroFlo
- ServiceM8
- Procore
- Microsoft 365
- Google Workspace
- Dropbox
- SharePoint
- Deputy
- Employment Hero
- SafetyCulture
- Stripe
- Twilio SMS
- Google Maps
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your lift company: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We ride along with your techs, sit in on the fault phone and work through the office's spreadsheets to find what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your buildings, lifts, contracts, faults, compliance records, parts, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, like fault dispatch or the visit schedule.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things lift companies ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can building managers log faults themselves?
Yes. Managers can log faults online with details and photos. They go straight onto the fault board for dispatch and the manager gets updates as the job moves.
Can it handle after-hours calls and our answering service?
Yes. Your answering service can log faults straight into the system. The on-call tech is paged by SMS and it escalates to the next person if nobody accepts in time.
Will the app work down a shaft or in a basement motor room?
Yes. The technician app works offline, so techs can log the visit, photos and parts with no signal. It syncs once they're back in range.
Can we prove our response times to clients?
Yes. Every fault is timestamped from the call through to the tech on site and the lift back in service. Reports per contract are ready to send.
Does it handle escalators, platform lifts and home lifts?
Yes. Each piece of equipment gets its own record, checklists and visit frequency, so a shopping centre escalator and a home lift can sit side by side.
We already use simPRO or AroFlo. Do we have to switch?
No. If your field service platform is doing its job we build around it: the lift register, compliance logs, client portal and dispatch on top. If it's holding you back, we'll show you what replacing it would involve before anything changes.
How much does a lift maintenance system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller pieces like a client fault portal or digital logbooks can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most lift companies we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a lift company problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.