Ticket portal
Clients log requests.
IT support ticket portals, asset registers & billing
IT support: tickets, assets and billing in one portal. Clients log it, you fix it, it's billed.
Support requests by phone and email, assets in spreadsheets and billable time lost. We build ticket and asset portals for IT support businesses.
Looking for IT support ticketing and asset software?
IT support depends on tickets, assets and time. We build portals that capture requests, track devices and bill properly.
Wollopit builds client portals, quoting tools, billing systems and integrations for IT support companies around how your business actually works. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers, so your team can focus on clients instead of shuffling data between apps.
01The problems
What we hear from IT support companies
Does your IT support business have these problems? Here's how we'd fix them.
Most IT support companies we talk to are running on a stack of subscriptions that almost talk to each other, glued together with copy and paste.
- The problemRequests by phoneDetails missing.How we fix itClient ticket portal.
- The problemAssets in spreadsheetsOut of date.How we fix itAsset registers per client.
- The problemBillable time lostUnlogged.How we fix itTime per ticket.
- The problemContractsHours unclear.How we fix itContract tracking.
- The problemClient reportsManual.How we fix itMonthly reports.
- The problemRenewalsLicences expire.How we fix itRenewal reminders.
02What we build
Solutions
What we build for IT support companies. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Asset registers
Devices and licences.
Time tracking
Per ticket.
Contract tracking
Hours used.
Client reports
Monthly.
Renewal reminders
Licences and warranties.
03How it changes
Before and after
A Monday ticket queue, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Calls and emails
- Details missing
- Time unlogged
- Invoice light
After
- Tickets in portal
- Details captured
- Time logged
- Invoice accurate
04Services
Everything under one roof
Software, websites and systems for IT support companies.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for IT support companies
Built around how your IT support business actually runs: ticket portal, asset registers and the admin in between, in one system you own.
Websites for IT support companies
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
IT support business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for IT support companies
Time tracking and contract tracking: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, Stripe and HubSpot so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your IT support business, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Xero
- Stripe
- HubSpot
- Microsoft 365
- Google Workspace
- Slack
- Jira
- Zapier
- Twilio SMS
- Calendly
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your IT support business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things IT support companies ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it connect to our RMM or PSA tools?
Usually, yes. We connect where APIs exist or build what they can't do.
How much does it cost?
It depends on what you need, so we quote up front once we understand your IT support business. No surprise invoices, no lock-in and you own what we build.
Can you replace some of our subscriptions?
Often, yes. If you're paying for several tools that each do a bit, we can build one system that does exactly what you need. We'll show you the numbers first.
Can you integrate with our existing stack?
Yes. We connect to common platforms and APIs so data moves on its own instead of being copied between tabs.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most IT support companies we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got an IT support business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.