Online sign-up & ordering
Address lookup, service qualification, plan selection, ID and payment details in one smooth checkout.
Telco software: online ordering & connection tracking
Telcos: every order tracked from sign-up to connected. Customers know where they're at.
Orders are taken over the phone with the address typed wrong, connection status lives in three wholesaler portals and half your support calls are "is it on yet?". We build ordering, connection tracking, customer portal and support systems for independent telcos and internet providers that all talk to each other. Then we host them and look after them.
Looking for telco software that takes the order, tracks the connection and keeps customers in the loop?
An independent telco is a retailer, a logistics operation, a support desk and a compliance department sharing one phone line. A single NBN connection passes through a sign-up, a service qualification check, a wholesale order, a tech appointment, a modem shipment and sometimes a number port. Each step lives in a different portal or inbox. So the customer rings, your team logs in to four systems to find out and the next caller waits.
Wollopit builds custom telco software around how your business actually runs. Customers check their address and order online. Orders flow to your wholesaler where APIs allow and every step is tracked in one place. Updates go out by SMS and email on their own. Bills, usage and faults sit in a portal so customers can sort themselves out. We connect the billing, wholesale and support tools you already use, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from telcos
Does your telecommunications business have these problems? Here's how we'd fix them.
Most independent telcos we talk to win customers on service, then lose hours every day chasing order statuses and answering the same questions on the phone.
- The problemOrders taken over the phoneAddresses typed wrong, the wrong unit picked and the wholesaler rejects the order three days later.How we fix itOnline sign-up with address lookup and service qualification checks, so customers only see plans their address can actually get.
- The problemNobody knows where a connection is atStatus sits in the wholesaler portal and someone has to log in and look every time a customer asks.How we fix itOne order tracker pulling status from your wholesale providers where APIs allow, with every step from ordered to connected visible.
- The problem"Is it on yet?" callsThe support line fills up with customers asking for updates nobody sent them.How we fix itAutomatic SMS and email at every step plus a tracking page customers can check whenever they like.
- The problemTech appointments missedThe NBN tech turns up, nobody's home and the connection slips another fortnight.How we fix itAppointment confirmations, day-before reminders and a reschedule link so customers sort it before the tech is on the road.
- The problemModems shipped late or to the wrong placeThe connection goes live and the modem is still sitting on a shelf in the office.How we fix itShipping triggered by the order stage, serials recorded against the service and tracking links sent to the customer.
- The problemNumber ports that stallWrong account number, wrong name on the bill and the port bounces with no one noticing.How we fix itPort forms that capture the right details up front, with rejections flagged straight away so staff can fix and resubmit.
- The problemPlans that confuse peopleCustomers can't compare speeds, contracts and inclusions so they ring to ask or go elsewhere.How we fix itClear plan pages with typical evening speeds, inclusions and key fact sheets attached to every plan.
- The problemBilling questions all dayCustomers ring for copies of invoices, to update a card or to ask why this month is different.How we fix itA customer portal with invoices, usage, payment methods and plan changes they can manage themselves.
- The problemOutages flood the phonesA node goes down and every customer in the area rings at once.How we fix itAn outage status page and bulk SMS to affected customers, plus a fault form that walks them through the basics first.
- The problemComplaints and hardship by emailComplaints sit in a shared inbox and nobody's sure what's overdue.How we fix itA complaints and hardship register with due dates, reminders and a full history for every case.
- The problemMoving house means starting againRelocations get treated as a new sign-up and details get lost along the way.How we fix itA move-home flow that checks the new address, keeps the account and books the disconnect and connect together.
- The problemBusiness customers with many servicesOne client has six sites, three numbers and a mobile fleet spread across separate accounts.How we fix itBusiness accounts with every site and service in one view, one consolidated invoice and logins for their office manager.
02What we build
Solutions
What we build for telcos. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Address & availability checker
Customers type an address and see which technologies and plans are available before they call.
Connection tracker
Every order from submitted to connected, with stages pulled from wholesale providers where APIs exist.
Status updates by SMS & email
Automatic messages at each step: order received, appointment booked, modem shipped, service live.
Tech appointment reminders
Confirmations, day-before reminders and reschedule requests so fewer appointments are missed.
Modem & hardware dispatch
Pick lists, serial numbers, shipping labels and tracking linked to each service.
Number porting
Mobile and landline port forms, authority capture and rejection alerts in one queue.
Plan comparison pages
Speed tiers, inclusions and key fact sheets laid out clearly on your website.
Customer portal
Invoices, usage, payment methods, plan changes and support tickets in one login.
Fault lodgement & outage page
Guided troubleshooting, fault tickets and an outage status page with bulk SMS to affected areas.
Complaints & hardship register
Every complaint and hardship request logged with due dates, notes and reports.
Business accounts
Multi-site customers with every service in one view, consolidated billing and their own user logins.
Move-home & plan change flows
Relocations, upgrades and downgrades handled online without starting a new account.
Staff dashboard
Orders stuck, ports rejected, appointments today and open faults on one screen.
A website that signs people up
Hand-built, fast on mobile and built to rank for 'NBN provider' and your local area.
03The systems
The big ones
Your whole telco, on one system.
These are the systems independent telcos ask us about most. Each one works on its own and they get properly clever when they're joined up.
Online ordering
Right address, right plan, first time.
Customers check their address, see the plans that genuinely work there and sign up online without ringing anyone. Orders arrive clean and complete, ready to go to your wholesaler.
- Address lookup with unit and lot matching
- Service qualification checks
- Only available plans shown
- Speed tiers and add-ons
- Modem, VoIP and bundle options
- ID and credit details captured
- Card or direct debit set up
- Key fact sheets attached to each plan
- Orders pushed to your wholesaler where APIs allow
- Abandoned sign-up follow-ups
Connection tracking
Every connection, every step, one screen.
Orders, appointments, modems and ports tracked from sign-up to connected. Your team sees what's stuck before the customer notices and the customer gets told without anyone picking up the phone.
- Order stages from submitted to live
- Status pulled from wholesale APIs
- Stuck order alerts
- Tech appointment dates and reminders
- Modem dispatch and tracking
- Number port status and rejections
- Customer tracking page
- Automatic SMS and email updates
- Notes and history on every order
- Time to connect reports
Customer portal
Customers sort it themselves.
Bills, usage, payment details and plan changes in a portal that's actually easy to use. Fewer calls about invoices means your team can spend time on the customers who really need help.
- Invoices to view and download
- Usage and data history
- Update card or direct debit
- Upgrade or downgrade plans
- Move-home requests
- Add VoIP or mobile services
- Support tickets and replies
- Hardship and payment arrangement requests
- Multiple services under one login
- Linked to your billing platform
Faults & outages
Outages that don't swamp the phones.
Customers check the status page or get an SMS before they think to call. Faults come in with the troubleshooting already done so your team can get straight to lodging it with the wholesaler.
- Outage status page
- Bulk SMS to affected areas
- Guided fault forms
- Troubleshooting steps for common issues
- Fault tickets with full history
- Wholesale fault references recorded
- Restoration updates sent automatically
- Complaints register with due dates
- Hardship case tracking
- Reports on faults and complaints
Business accounts
Every site and service, one business account.
Business customers see all their sites, numbers and services in one place with one invoice. Their office manager can log in, add users and request changes without emailing you a spreadsheet.
- Multi-site service view
- Consolidated monthly invoice
- Cost centres per site
- Office manager and staff logins
- Add or move services online
- Mobile fleet and SIM list
- Phone numbers and VoIP extensions
- Fault and ticket history per site
- Contract and renewal dates
- Account manager notes
04How it changes
Before and after
A new connection, wolloped.
Here's how a new NBN connection could change. Every telco is different, so we map yours first.
Before
- Customer rings to sign up and reads out their address
- Staff key the order into the wholesaler portal by hand
- Order rejected days later for the wrong unit number
- Modem posted after the service went live
- Customer rings twice asking if it's on yet
- First bill arrives and they ring again
After
- Customer checks their address and orders online
- Order goes to the wholesaler with the right details
- Tech appointment confirmed with a reminder the day before
- Modem shipped with tracking the moment the order's accepted
- SMS lands the minute the service is live
- Bill and usage are waiting in their portal
05Services
Everything under one roof
Software, websites and systems for telcos.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for telcos
Built around how your telecommunications business actually runs: online sign-up & ordering, address & availability checker and the admin in between, in one system you own.
Websites for telcos
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Telecommunications business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for telcos
Connection tracker and status updates by SMS & email: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your telecommunications business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the billing, wholesale and support tools you rely on, work alongside platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Stripe
- Ezidebit
- GoCardless
- Emersion
- Splynx
- WHMCS
- Superloop Wholesale
- Aussie Broadband Wholesale
- Telstra Wholesale
- Vocus
- HubSpot
- Zendesk
- Freshdesk
- Twilio SMS
- 3CX
- Microsoft 365
- Google Workspace
- Australia Post
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your telecommunications business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit with your sales, provisioning and support teams, follow a real order from sign-up to connected and work out where it gets stuck.
- 02
Archi-tech
We plan it before writing code: your plans, wholesalers, billing platform, porting, support flow, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the order tracker or sign-up first, so the update calls drop off quickly.
- 04
Look after
We host it, maintain it and keep improving it as wholesalers change their systems. When something breaks you call the people who built it.
08Questions
FAQ
Things telcos ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it connect to our wholesale providers?
Where your wholesalers offer APIs, yes. We can push orders and pull back status, appointments and faults. Where they don't, we build a quick way for staff to update the order so the customer still gets told.
Can customers check their address before signing up?
Yes. We build an address lookup and availability check into your website so customers only see plans their address can actually get.
Do we have to switch billing platforms?
No. If Emersion, Splynx or another platform is doing the job, we build around it and pull invoices and usage into the portal. If it's holding you back, we'll show you what replacing it would involve before anything changes.
Can it handle number porting?
Yes. Port forms capture the details your carrier needs up front and the tracker flags rejections straight away so staff can fix them and resubmit.
Does it help with complaints and hardship records?
It gives you a proper register with due dates, reminders and full history for every complaint and hardship request. Your own compliance obligations stay with you, but the records are in one place when you need them.
Can business customers manage many sites and services?
Yes. Business accounts show every site, number and service in one view with consolidated billing and logins for their own staff.
How much does a telco system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like an address checker or status SMS can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most telcos we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a telecommunications business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.