Online ordering
Plans and addresses.
Telco plan ordering & connection tracking
Telcos: orders tracked from sign-up to connected. Customers know where they're at.
Orders taken by phone, connection status unknown and customers ringing for updates. We build ordering and tracking systems for independent telcos.
Looking for telco ordering and tracking software?
Connection orders pass through many steps. We build ordering and tracking that keeps customers informed.
Wollopit builds client portals, quoting tools, billing systems and integrations for telcos around how your business actually works. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers, so your team can focus on clients instead of shuffling data between apps.
01The problems
What we hear from telcos
Does your telecommunications business have these problems? Here's how we'd fix them.
Most telcos we talk to are running on a stack of subscriptions that almost talk to each other, glued together with copy and paste.
- The problemOrders by phoneErrors.How we fix itOnline ordering with address checks.
- The problemConnection statusUnknown.How we fix itOrder tracking.
- The problemUpdate callsSupport load.How we fix itStatus updates.
- The problemPlan comparisonsConfusing.How we fix itPlan comparisons.
- The problemBilling questionsCalls.How we fix itCustomer portal.
- The problemBusiness customersComplex.How we fix itBusiness accounts.
02What we build
Solutions
What we build for telcos. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Order tracking
Steps to connection.
Status updates
Texts and emails.
Plan comparisons
Clear.
Customer portal
Bills and usage.
Business accounts
Multiple services.
03How it changes
Before and after
A new connection, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Phone order
- Status unknown
- Customer rings
- Bill confusion
After
- Ordered online
- Status tracked
- Updates sent
- Portal answers
04Services
Everything under one roof
Software, websites and systems for telcos.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for telcos
Built around how your telecommunications business actually runs: online ordering, order tracking and the admin in between, in one system you own.
Websites for telcos
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Telecommunications business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for telcos
Status updates and plan comparisons: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, Stripe and HubSpot so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your telecommunications business, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Xero
- Stripe
- HubSpot
- Microsoft 365
- Google Workspace
- Slack
- Jira
- Zapier
- Twilio SMS
- Calendly
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your telecommunications business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things telcos ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it connect to wholesale provider systems?
Where providers offer APIs, yes.
How much does it cost?
It depends on what you need, so we quote up front once we understand your telecommunications business. No surprise invoices, no lock-in and you own what we build.
Can you replace some of our subscriptions?
Often, yes. If you're paying for several tools that each do a bit, we can build one system that does exactly what you need. We'll show you the numbers first.
Can you integrate with our existing stack?
Yes. We connect to common platforms and APIs so data moves on its own instead of being copied between tabs.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most telcos we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a telecommunications business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.