Automatic provisioning
Paid orders create hosting accounts on cPanel, Plesk, DirectAdmin or Enhance with the right package and welcome email.
Hosting reseller billing, provisioning & client portals
Hosting resellers: accounts and billing on autopilot. Provision more, chase less.
Accounts get set up by hand in WHM, invoices get chased by email, a client's .com.au lapses because the renewal notice went to an old Hotmail address and support lives in a shared inbox. We build billing, provisioning, domain and support systems for hosting resellers that all talk to each other. Then we host them and look after them.
Looking for hosting billing automation that actually runs itself?
A hosting business is a billing company, a help desk, a domain registrar and a sysadmin crew all running at once. Most resellers start with a reseller account, a control panel and a spreadsheet of who pays what. Then the client list grows. Before long you're creating accounts by hand, matching bank transfers to invoices, chasing renewals and answering "is my email down?" at 9pm.
Wollopit builds custom hosting software around how your hosting business actually runs. An order comes in and the account creates itself on the right server. Cards get charged on the day and overdue accounts get warned, suspended and restored on rules you set. Domains renew before they lapse. Support lands in a proper ticket portal with the client's services right next to it. We connect to the panels and registrars you already use, work alongside WHMCS or Blesta if they're doing the job and look after the lot on our own servers.
01The problems
What we hear from hosting resellers
Does your hosting business have these problems? Here's how we'd fix them.
Most resellers we talk to run solid servers and a shaky back office. It holds together fine until renewal season or the first big outage.
- The problemEvery account set up by handAn order lands, someone logs in to WHM, creates the account, picks a package, sets up DNS and emails the login details. Then does it again.How we fix itAutomatic provisioning: paid orders create the account on the right server and package, set DNS and send a branded welcome email.
- The problemInvoices chased one by oneInvoices go out, half get paid, the rest sit for weeks while you send polite reminder emails.How we fix itRecurring billing with saved cards or direct debit, automatic charges on the due date and smart retries when a card fails.
- The problemDomain renewals slip throughA client's domain lapses because the reminder went to an email address they stopped checking in 2019. Now their website and email are down.How we fix itRenewal automation with auto-renew on file, reminders by email and SMS and a lapse watchlist so nothing expires quietly.
- The problem.au eligibility headachesSomeone orders a .com.au with a business name that doesn't match their ABN and the registration stalls for days.How we fix itABN and ACN lookups at checkout so eligibility is checked before the order ever reaches the registrar.
- The problemSuspensions done manuallyOverdue accounts stay live for months because suspending them is a job nobody wants. Then unsuspending them after payment is another job.How we fix itSuspension rules you set: warnings, suspension, restore on payment and termination after a grace period, all automatic.
- The problemSupport stuck in a shared inboxTickets get missed, two people reply to the same email and nobody can see what the client is actually paying for.How we fix itA ticket portal with priorities, assignments and canned replies, with the client's services and invoices shown beside every ticket.
- The problemUpgrades only by requestA client wants more disk or another mailbox, emails you, waits a day and you work out the pro-rata by hand.How we fix itSelf-service upgrades, downgrades and add-ons in the client portal with pro-rata billing calculated for you.
- The problemNo idea what you actually makeWholesale costs, server bills and licences on one side, client pricing on the other and old clients on 2017 rates nobody reviewed.How we fix itMargin reports per plan, server and client, plus tools to roll out price changes with proper notice.
- The problemOutages flood the phonesA server hiccups and every client rings, emails and messages at once to ask the same question.How we fix itA status page in your branding with SMS and email notices to affected clients only, plus updates from one place.
- The problemEmail licences billed by handMicrosoft 365 and Google Workspace seats added mid-month and the invoice never quite matches.How we fix itLicence seat counts synced from Microsoft 365 or Google Workspace into billing so every seat is charged correctly.
- The problemDodgy signups slip throughA stolen card buys a hosting plan and you find out when your IP gets blacklisted for phishing.How we fix itFraud checks on new orders with a review queue that holds risky ones back before anything is provisioned.
- The problemServer moves are a nightmareMoving clients to a new server means a spreadsheet, a pile of emails and a weekend of crossed fingers.How we fix itA migration tracker that schedules moves, notifies each client, tracks DNS cutovers and flags anything that didn't come across.
02What we build
Solutions
What we build for hosting resellers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Recurring billing
Monthly, yearly or multi-year plans charged by card or direct debit, with GST-ready invoices and failed-payment retries.
Domain manager
Registrations, transfers and renewals through your registrar, with auto-renew, DNS editing and lapse alerts.
.au eligibility checks
ABN and ACN lookups at checkout so .com.au and .net.au orders go through first time.
Overdue & suspension rules
Warnings, suspension, restore on payment and termination on a schedule you control.
Branded client portal
Clients see their services, pay invoices, update cards, manage DNS and log in to their control panel in one place.
Support ticket desk
Tickets with priorities, assignments, canned replies and the client's services beside every conversation.
Self-service upgrades
Upgrades, downgrades and add-ons like extra mailboxes, SSL or backups with pro-rata billing worked out for you.
Status page & outage alerts
A status page in your branding and SMS or email notices sent only to clients on the affected server.
Email & licence billing
Microsoft 365 and Google Workspace seats synced into billing so mid-month changes are charged properly.
Margins & cost reports
Wholesale costs, server bills and client pricing side by side, per plan, server and client.
Fraud & order review
Risk checks on new orders and a review queue that holds suspect ones before provisioning.
Migration tracker
Server moves scheduled, clients notified, DNS cutovers tracked and loose ends flagged.
Agency & sub-reseller portal
Web agencies resell your hosting under their own brand, with their own pricing and their own clients.
A website that sells hosting
Hand-built, quick on mobile, with live plan pricing, domain search and checkout built to rank for 'web hosting Australia'.
03The systems
The big ones
Your whole hosting business, on one system.
These are the systems hosting resellers ask us about most. Each one works on its own and they get properly clever when they're joined up.
Billing & payments
Invoices that send themselves. Cards that charge themselves.
Every plan, domain and add-on billed on the right cycle with GST-ready invoices. Cards and direct debits are charged on the due date, failed payments retry on their own and overdue accounts follow the rules you set. Payments flow straight into Xero or MYOB.
- Monthly, yearly and multi-year cycles
- Saved cards and direct debit
- Automatic charges on the due date
- Smart retries for failed cards
- GST-ready tax invoices
- Pro-rata for mid-cycle changes
- Credit notes and account credit
- Payments synced to Xero or MYOB
- Overdue reminders by email and SMS
- Price changes rolled out with notice
Provisioning
An order comes in. The account builds itself.
Paid orders create hosting accounts on the right server with the right package, set up DNS and send a branded welcome email before you've finished your coffee. Suspensions, restores and terminations happen on the same rules, so nobody's logging in to WHM at midnight.
- cPanel, Plesk, DirectAdmin and Enhance
- Server picked by load or location
- Packages mapped to your plans
- DNS zones created automatically
- SSL issued on setup
- Branded welcome emails
- Auto-suspend and restore on payment
- Termination after a grace period
- Fraud review before provisioning
- Full audit log of every action
Domains
No more lapsed domains. No more angry phone calls.
Registrations, transfers and renewals go through your registrar automatically. Auto-renew charges the card on file, reminders go out by email and SMS and a lapse watchlist shows anything at risk long before it expires. .au eligibility is checked at checkout so orders don't stall.
- Registrations and transfers automated
- Auto-renew charged to the card on file
- Renewal reminders by email and SMS
- Lapse watchlist with days to go
- .au ABN and ACN eligibility checks
- DNS editing in the client portal
- Bulk renewals and transfers
- Wholesale cost tracked per domain
- Transfer-out requests handled cleanly
- Registrant contact updates
Client portal & support
Clients help themselves. Tickets don't get lost.
A branded portal where clients pay invoices, update cards, upgrade plans, add mailboxes and manage DNS without emailing you. When they do need help, tickets land in a proper desk with their services and billing right beside the conversation.
- Your branding on every page
- Pay invoices and update cards
- Self-service upgrades and add-ons
- One-click login to the control panel
- DNS and mailbox management
- Ticket desk with priorities
- Assignments and internal notes
- Canned replies for common fixes
- Knowledge base articles
- Status page and outage notices
Margins & reporting
Finally see what each client is worth.
Wholesale domain costs, server bills and licence fees sit next to what each client pays. Spot the plans that barely break even, the clients still on ancient pricing and the servers that need retiring, then roll out changes with proper notice.
- Margin per plan, server and client
- Wholesale costs pulled in
- Server and licence costs tracked
- Clients on legacy pricing flagged
- Monthly recurring revenue at a glance
- Churn and cancellation reasons
- Upgrade and add-on revenue
- Price change campaigns with notice
- Agency and sub-reseller earnings
- Reports exported for your accountant
04How it changes
Before and after
A month of renewals, wolloped.
Here's how renewal season could change. Every hosting business is different, so we map yours first.
Before
- Export a list of what's due and work through it line by line
- Send invoices and reminder emails by hand
- Match bank transfers to invoices on a Friday afternoon
- A client's domain lapses and their email goes down
- Log in to WHM to suspend overdue accounts one at a time
- Unsuspend them again when they finally pay
After
- Renewals are queued and invoiced on their own
- Cards and direct debits are charged on the due date
- Payments land in Xero already matched
- Domains renew before anyone notices they were due
- Overdue accounts get warned then suspended on your rules
- Paid accounts restore themselves within minutes
05Services
Everything under one roof
Software, websites and systems for hosting resellers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for hosting resellers
Built around how your hosting business actually runs: automatic provisioning, recurring billing and the admin in between, in one system you own.
Websites for hosting resellers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Hosting business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for hosting resellers
Domain manager and .au eligibility checks: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect cPanel & WHM, Plesk and DirectAdmin so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your hosting business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the panels, registrars and billing tools you rely on, work alongside WHMCS or Blesta if you're happy with them or replace what's holding you back.
- cPanel & WHM
- Plesk
- DirectAdmin
- Enhance
- CloudLinux
- WHMCS
- Blesta
- Synergy Wholesale
- ResellerClub
- Cloudflare
- Stripe
- GoCardless
- PayPal
- Xero
- MYOB
- Microsoft 365
- Google Workspace
- HubSpot
- Freshdesk
- Twilio SMS
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your hosting business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit with you through a billing run and a busy support day, then work out what's actually eating your time.
- 02
Archi-tech
We plan it before writing code: your plans, servers, panels, registrars, payment flows, suspension rules, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually billing or provisioning first, so you get a win before the next renewal run.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things hosting resellers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it work with cPanel or similar panels?
Yes. We connect to cPanel and WHM, Plesk, DirectAdmin and Enhance so accounts are created, suspended and restored automatically.
We already use WHMCS. Do we have to switch?
No. If WHMCS or Blesta is doing its job, we build around it with custom modules, a better client portal, reports or integrations. If it's holding you back, we'll show you what replacing it would involve before anything changes.
Can it handle .au domain eligibility?
Yes. We can check ABN and ACN details at checkout so .com.au and .net.au orders reach your registrar ready to go instead of stalling.
Can we move our existing clients across without disruption?
Yes. We plan the move so clients, services, saved payment details where your gateway allows it and renewal dates come across cleanly, then test it before anyone is switched over.
Which payment methods can clients use?
Cards through Stripe, direct debit through GoCardless and PayPal are common. We can connect the gateway you already use where it offers the right tools.
Can web agencies resell our hosting under their own brand?
Yes. We can build a sub-reseller portal where agencies set their own pricing, manage their own clients and get billed by you.
How much does a hosting billing system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like a status page or suspension rules can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most hosting resellers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a hosting business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.