Dynamic scripts
Branching by answers.
Call centre script, QA scoring & reporting tools
Call centres: better scripts, fairer QA. Scripts, scoring and coaching.
Scripts in documents, QA scored in spreadsheets and reports compiled by hand. We build script and QA tools for call centres.
Looking for call centre script and QA software?
Contact centres depend on consistent calls. We build dynamic scripts, QA scoring and reporting.
Wollopit builds client portals, quoting tools, billing systems and integrations for call centres around how your business actually works. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers, so your team can focus on clients instead of shuffling data between apps.
01The problems
What we hear from call centres
Does your call centre have these problems? Here's how we'd fix them.
Most call centres we talk to are running on a stack of subscriptions that almost talk to each other, glued together with copy and paste.
- The problemScripts in documentsHard to follow.How we fix itDynamic scripts.
- The problemQA in spreadsheetsInconsistent.How we fix itQA scorecards.
- The problemCoaching notesLost.How we fix itCoaching records.
- The problemReportingManual.How we fix itDashboards.
- The problemComplianceMissed steps.How we fix itRequired steps in scripts.
- The problemClient campaignsDifferent scripts.How we fix itCampaign scripts.
02What we build
Solutions
What we build for call centres. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
QA scorecards
Consistent scoring.
Coaching records
Per agent.
Dashboards
Performance.
Compliance steps
Built in.
Campaign scripts
Per client.
03How it changes
Before and after
A new campaign, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Script in Word
- Agents improvise
- QA spreadsheet
- Report manual
After
- Dynamic script
- Consistent calls
- Scorecards
- Dashboard
04Services
Everything under one roof
Software, websites and systems for call centres.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for call centres
Built around how your call centre actually runs: dynamic scripts, qA scorecards and the admin in between, in one system you own.
Websites for call centres
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Call centre system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for call centres
Coaching records and dashboards: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, Stripe and HubSpot so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your call centre, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Xero
- Stripe
- HubSpot
- Microsoft 365
- Google Workspace
- Slack
- Jira
- Zapier
- Twilio SMS
- Calendly
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your call centre: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things call centres ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can scripts change based on caller answers?
Yes. Scripts branch based on what the caller says.
How much does it cost?
It depends on what you need, so we quote up front once we understand your call centre. No surprise invoices, no lock-in and you own what we build.
Can you replace some of our subscriptions?
Often, yes. If you're paying for several tools that each do a bit, we can build one system that does exactly what you need. We'll show you the numbers first.
Can you integrate with our existing stack?
Yes. We connect to common platforms and APIs so data moves on its own instead of being copied between tabs.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most call centres we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a call centre problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.