Demo This is a scaled-down, working version of the end product, built for demo purposes. Nothing is saved or sent anywhere.
wollopit Floor Desk for call centres ← Back to the overview

Live demo · Blueprint No. 9881

Calls by the book. Reports that send themselves.

A mini version of the floor system we'd build you. Agents follow a branching script that won't let them skip the compliance bits and every call wraps up with a clean outcome. That flows into QA, coaching, escalations and the client's dashboard on its own. Have a play: every button works.

  1. 01Check today
  2. 02Take a call
  3. 03Change the offer
  4. 04Score a call
  5. 05Coach and escalate
  6. 06Send the report

This is the scaled-down version.

The real one is built around how your call centre runs: your campaigns, scorecards and client templates, plugged into Genesys Cloud, Amazon Connect, NICE CXone or Five9 for calls and recordings. Salesforce, HubSpot or Zendesk hold the customer record. Do Not Call Register washing and permitted calling hours by time zone are built in. Microsoft Teams or Slack handle floor alerts, Deputy handles rosters and Power BI or scheduled PDFs cover client reporting. It's hosted and looked after by the people who built it.

Talk to us about the real one →