Tour booking
Scheduled and private tours with group sizes, rider heights, e-bike or pedal choice and pickup points.
Bike tour & hire booking software: sizes, fleet & waivers
Bike tours: the right bike for every rider. Ride more, admin less.
Sizes get guessed in the car park, e-bikes get double booked between your website and Viator, waivers get signed on a soggy clipboard and guides get rostered by group chat. We build bike tour and hire systems that match every rider to a bike before they arrive. Then we host them and look after them.
Looking for bike tour or bike hire booking software that actually knows your fleet?
A bike tour business is really three businesses sharing one shed: a tour operator, a hire counter and a workshop. Most run on a booking platform that sells seats but has no idea the last small e-bike is already out. Add a spreadsheet of bikes and a mechanic who keeps the service history in his head. Throw in bookings from Viator and GetYourGuide plus a forecast that changes every hour and it gets messy fast.
Wollopit builds custom bike tour software around how you actually run. Riders give their height and pick e-bike or pedal when they book. Every bike, helmet and kids seat is allocated by size so nothing clashes across channels. Waivers are signed on phones before anyone arrives, guides see their rides on a roster and the workshop knows which bikes are due for a service. We connect the tools you already like, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from bike tour and hire businesses
Does your bike tour business have these problems? Here's how we'd fix them.
Most bike tour and hire operators we talk to know every trail in the region. The admin side runs on a booking widget, a whiteboard and a lot of last-minute phone calls.
- The problemSizing riders on the dayTwelve people turn up, nobody knows their heights and the first twenty minutes go on swapping frames and seat posts.How we fix itRider heights collected at booking, with each rider matched to a frame size before they arrive. Bikes are set up and tagged by name.
- The problemE-bikes double bookedThe website sells the last medium e-bike while Viator sells it again ten minutes later.How we fix itLive fleet availability by size and type, shared across your website and every booking channel so a bike can't be sold twice.
- The problemClipboard waiversPaper waivers get signed in the rain, filed in a box and then can't be found when an insurer asks.How we fix itDigital waivers signed on phones at booking. Parents sign for minors and every record is searchable in seconds.
- The problemGuides rostered by group chatWho's leading Saturday's coastal ride? Depends who replied to the message.How we fix itGuide rosters by tour with availability, first aid tickets and a run sheet on each guide's phone.
- The problemServicing tracked looselyBrakes squeal, a chain snaps mid-tour and nobody knows when that bike was last serviced.How we fix itMaintenance logs per bike with service intervals by kilometres or hires plus a one-tap button to pull a bike from the fleet.
- The problemWeather means phone callsA storm warning lands at 6am and you're ringing forty people one by one to move them.How we fix itOne-tap weather rebooking: SMS everyone on the affected tour with new times or a credit and let them pick online.
- The problemHire returns run lateA hire bike due back at 4pm shows up at 6 while the next customer waits at the counter.How we fix itHire by the hour, half day or day with return buffers, late return reminders by SMS and optional late fees.
- The problemAdd-ons forgottenKids seats, trailers and panniers get requested by email and lost by the morning.How we fix itAdd-ons chosen at checkout with their own stock, so the trailer is ready and can't be promised twice.
- The problemFlat e-bike batteriesAn e-bike goes out half charged and the rider ends up walking it up the last hill.How we fix itBattery and charge status on the fleet board, with bikes flagged if they won't be ready for the next booking.
- The problemReviews nobody chasesHappy riders head off for lunch and never leave the TripAdvisor review they promised.How we fix itAutomatic thank-you messages after each tour with review links for Google and TripAdvisor plus photos from the day.
- The problemGroup bookings by emailSchools, cruise groups and work teams go back and forth by email for a week to lock in a date.How we fix itGroup enquiry forms that turn into quotes, deposits and a rider list each person fills in themselves.
02What we build
Solutions
What we build for bike tour and hire businesses. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Bike hire booking
Hire by the hour, half day or multi-day with sizes, add-ons and return buffers built in.
Fleet management
Every bike by size, type and frame number, with live availability across all your channels.
E-bike fleet
Separate e-bike pricing and availability plus battery and charge status before each ride.
Digital waivers
Signed on phones before arrival, with minors covered by a parent and everything stored and searchable.
Guide rosters
Guides allocated by tour with availability, first aid expiry dates and run sheets on their phones.
Maintenance logs
Service history per bike, intervals by kilometres or hires and damage reports straight from the counter.
Weather rebooking
Move or cancel a whole tour in one go, with SMS and email sent to every rider.
Booking channel sync
Viator, GetYourGuide and Klook bookings checked against the same fleet so nothing is sold twice.
Group & corporate quotes
Enquiries turned into quotes, deposits and rider lists that each person fills in themselves.
Check-in app
Tick riders off on a tablet at the shed, see their bike number and confirm waivers on one screen.
Reviews & follow-ups
Thank-you messages, photos from the ride and review links for Google and TripAdvisor.
Gift vouchers
Tour and hire vouchers sold online, with codes that redeem at checkout.
A website that rides
Hand-built and quick on mobile, with live tour availability. Built to rank for 'bike tours near me'.
03The systems
The big ones
Your whole bike tour business, on one system.
These are the systems bike tour and hire businesses ask us about most. Each one works on its own and they get properly clever when they're joined up.
Tour booking
Riders sized and sorted before they arrive.
Every tour booking collects each rider's height, experience and choice of e-bike or pedal. The system matches them to a frame size from the fleet you actually have. You know exactly what to set up before the van leaves.
- Scheduled and private tours
- Rider heights at booking
- Automatic frame size matching
- E-bike or pedal per rider
- Group pricing and family rates
- Pickup points and times
- Add-ons like lunch and photos
- Capacity set by guides and bikes
- Reminders by SMS and email
- Gift vouchers and promo codes
Fleet & hire
Every bike, every size, never sold twice.
Your fleet becomes the single source of truth for tours, hire and every booking channel. Book a medium e-bike on your website and it's gone from Viator too. Pull a bike for a flat tyre and availability adjusts straight away.
- Bikes by size, type and frame number
- Live availability across channels
- Separate e-bike fleet and pricing
- Battery and charge status
- Kids seats, trailers and helmets as stock
- Hire by hour, half day or day
- Return buffers and late alerts
- Pull a bike from the fleet in one tap
Waivers & check-in
Waivers signed before anyone reaches the shed.
Each rider gets a link to sign on their own phone as soon as the booking is made. On the day your guide ticks them off on a tablet and sees who's still missing a signature before a wheel turns.
- Waivers sent with every booking
- Each rider signs on their phone
- Parent signatures for minors
- Medical and experience notes
- Reminders for unsigned waivers
- Tablet check-in at the shed
- Bike number shown per rider
- Searchable records for insurers
Guides & weather
The right guide on every ride. Rain handled in one tap.
Rosters are built around your tour schedule with each guide's availability and tickets. Guides see their rides, riders and run sheet on their phone. When the weather turns you move a whole tour and message every rider in one go.
- Rosters by tour and date
- Guide availability and leave
- First aid expiry alerts
- Run sheets on guides' phones
- Rider notes and medical flags
- One-tap weather rebooking
- SMS to every rider on a tour
- Hours exported for payroll
Workshop & servicing
Bikes serviced before they break.
Every bike carries a service history logged by kilometres or number of hires. Guides report damage from their phone after a ride. The bike comes out of the fleet until the workshop signs it off.
- Service history per bike
- Intervals by kilometres or hires
- Damage reports from guides' phones
- Bikes pulled from the fleet until fixed
- Parts and tyre stock
- Battery health for e-bikes
- Workshop job list
- Running costs per bike
04How it changes
Before and after
A group of twelve riders, wolloped.
Here's how a Saturday group tour could change. Every bike tour business is different, so we map yours first.
Before
- Heights guessed in the car park
- An e-bike sold twice through Viator
- Clipboard waivers signed in the drizzle
- Guide confirmed by group chat at 10pm
- A bike with dodgy brakes goes out
- A rain forecast means forty phone calls
After
- Sizes known and bikes tagged by name
- Fleet allocated across every channel
- Waivers signed on phones last week
- Guide rostered with a run sheet
- The flagged bike already pulled for service
- One tap moves the tour and texts everyone
05Services
Everything under one roof
Software, websites and systems for bike tour and hire businesses.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for bike tour and hire businesses
Built around how your bike tour business actually runs: tour booking, bike hire booking and the admin in between, in one system you own.
Websites for bike tour and hire businesses
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Bike tour business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for bike tour and hire businesses
Fleet management and e-bike fleet: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Rezdy, FareHarbor and Bookeo so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your bike tour business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the booking platforms and tools you rely on. We work alongside the ones you're happy with and replace the ones holding you back.
- Rezdy
- FareHarbor
- Bookeo
- Checkfront
- Viator
- GetYourGuide
- Klook
- Stripe
- Square
- Xero
- MYOB
- TripAdvisor
- Google Business Profile
- Google Maps
- Mailchimp
- Twilio SMS
- Deputy
- Strava
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your bike tour business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend a morning at the shed and out on a ride, then work out where the bookings, bikes and paperwork actually trip you up.
- 02
Archi-tech
We plan it before writing code: your tours, fleet sizes, e-bikes, waivers, guides, channels, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before the next school holidays.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things bike tour and hire businesses ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can riders choose e-bikes?
Yes. E-bikes can be a separate fleet with their own pricing and availability. Each rider picks e-bike or pedal when they book.
Can it match riders to bike sizes?
Yes. Riders give their height when they book and the system suggests a frame size from the bikes you actually have free. Your team can change it before the day.
We already use Rezdy or FareHarbor. Do we have to switch?
No. If your booking platform is doing its job we build around it and add fleet sizes, waivers, rosters and servicing on top. If it's holding you back we'll show you what replacing it would involve before anything changes.
Will it stop Viator and GetYourGuide double booking our bikes?
That's the aim. Bookings from every channel are checked against the same live fleet so the same bike can't be sold twice.
Can waivers cover kids?
Yes. Parents or guardians sign for minors and the waiver records who signed and when.
How do we handle bad weather?
Move or cancel a whole tour in one go. Every rider gets an SMS and email with new times or a credit and can rebook online.
How much does a bike tour system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like digital waivers or a fleet board can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most bike tour and hire businesses we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a bike tour business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.