Order-ahead ordering
Order and pay on your own website and Google profile with pickup times that suit the kitchen.
Takeaway online ordering: order-ahead & pickup slots
Takeaways: orders ahead, paced for the kitchen. Fry more, phone less.
Phone orders get misheard over the fryer, the counter fills up at 6pm and the delivery apps take a fat cut of every order. We build commission-free order-ahead systems for takeaways with pickup times the kitchen can actually hit, then we host them and look after them.
Looking for takeaway online ordering that doesn't take a cut?
A takeaway lives or dies on the dinner rush. The phone rings while the fryer's going, someone scribbles 'two flake, chips, potato scallops' on a docket and gets the suburb wrong. Then the counter fills with people waiting, half the orders land at 6.15 and Uber Eats takes its slice of every one that comes through the app.
Wollopit builds custom ordering for takeaways around how your kitchen actually runs. Customers order and pay on your own website, pick a pickup time that still has room and the kitchen sees orders in the sequence it needs to cook them. The menu updates the moment you 86 something. We connect your POS, printer and accounts and host the lot on our own servers, so you can get back to the pass.
01The problems
What we hear from takeaways
Does your takeaway have these problems? Here's how we'd fix them.
Most takeaways we talk to cook great food and run orders on a ringing phone, a docket book and three tablets from three delivery apps. It holds up until Friday night.
- The problemPhone orders get misheardThe phone's wedged on a shoulder over the fryer noise and 'no onion' turns into onion. Wrong orders get remade for free.How we fix itCustomers order online in their own words, with modifiers and notes printed clearly on the docket.
- The problemThe counter's packed at 6pmEveryone turns up at once and stands around the counter while the kitchen catches up.How we fix itPickup time slots spread the rush so people arrive when their food is ready, not twenty minutes early.
- The problemPhone orders nobody collectsA big family order gets cooked, bagged and binned when nobody turns up.How we fix itOrders are paid up front by card, Apple Pay or Google Pay before anything hits the grill.
- The problemDelivery apps take a cutUber Eats and DoorDash take a chunk of every order and they own the customer too.How we fix itYour own commission-free ordering on your website and Google, with the customer details staying yours.
- The problemThe kitchen gets slammedTwenty orders land for 6.30 and the fryer only fits so many baskets.How we fix itSlot limits by order count or item count, so the system stops offering a time once the kitchen's full.
- The problemThe menu's wrong everywherePrices went up but the website PDF, the apps and the menu board still show the old ones.How we fix itOne live menu. Change a price or mark the flake sold out and it updates online, in the POS and on the screens.
- The problemThree tablets beeping at onceUber Eats, DoorDash and phone orders on separate tablets with separate dockets.How we fix itEvery order from every channel lands in one queue on one kitchen screen or printer.
- The problem'Is my order ready yet?'People ring to check on their order while you're trying to take new ones.How we fix itAutomatic SMS when the order's accepted and again when it's ready on the shelf.
- The problemRegulars you can't reachThe Friday crowd comes in every week but you've got no way to tell them about the new special.How we fix itOrder history, simple loyalty and SMS or email offers to the customers who've opted in.
- The problemClosing early doesn't stop ordersYou shut early on a public holiday but online orders keep rolling in.How we fix itSet holiday hours, pause ordering in one tap or extend lead times when you're short-staffed.
- The problemReconciling the night by handCash, card, app payouts and phone orders all matched up by hand before they go into Xero.How we fix itSales from every channel summarised nightly and pushed into Xero or MYOB.
02What we build
Solutions
What we build for takeaways. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Kitchen-paced pickup slots
Slot limits by orders or items, prep times per dish and busy-mode lead times.
Online payments
Card, Apple Pay and Google Pay through Stripe or Square, paid before cooking starts.
Live menu manager
Items, modifiers, combos, meal deals and sold-out toggles synced to the POS and screens.
Kitchen display screens
Orders in cook sequence on a tablet or TV, bumped when done and timed against pickup.
Docket printing
Clear kitchen and bag dockets on your existing printer with modifiers in bold.
Phone order screen
A quick entry screen for phone orders that still respects the pickup slots.
Delivery app hub
Uber Eats, DoorDash and Menulog orders pulled into one queue with menus kept in sync.
Order-ready SMS
Texts when an order's accepted, running late or ready on the shelf.
Loyalty & regulars
A stamp card in their phone, one-tap reorders of favourites and opt-in SMS or email offers.
Menu board screens
TV menu boards with prices and specials that change when the menu does.
Sales & Xero sync
Daily sales by channel pushed into Xero or MYOB with app payouts matched up.
A website that fries
Hand-built and quick on mobile with the menu, ordering and hours, built to rank for 'takeaway near me'.
03The systems
The big ones
Your whole takeaway, on one system.
These are the systems takeaways ask us about most. Each one works on its own and they get properly clever when they're joined up.
Order-ahead
Order and pay ahead. Pick up while it's hot.
Customers order on your website or Google profile, pay up front and pick a pickup time that still has room. No commission, no misheard phone orders and no bags left on the shelf.
- Commission-free ordering on your website
- Order button on Google Business Profile
- Card, Apple Pay and Google Pay
- Modifiers, combos and notes
- Pickup times based on real capacity
- Reorder last order in one tap
- Holiday hours and pause ordering
- Order accepted and ready SMS
Kitchen pacing
The rush, spread out to what the kitchen can cook.
Set how many orders or items each slot can take and the system stops offering a time once it's full. Busy night or short a cook? Push the lead time out in one tap.
- Slot limits by orders or items
- Prep times per menu item
- Busy-mode lead times
- Separate limits for fryer and grill
- Phone and walk-in orders count too
- Pause online ordering in one tap
- Pre-orders for later in the day
- Slot view on any tablet
Kitchen screens
Every order on one screen, cooked in the right order.
Website, phone, Uber Eats and DoorDash orders all land in one queue sorted by pickup time. Cooks see what to drop next and bump orders when they're bagged.
- One queue for every channel
- Sorted by pickup time
- Modifiers and allergies highlighted
- Bump when done
- Timers against pickup
- Docket printing as backup
- Ready shelf view for the counter
- Works on a tablet or TV
Menu & regulars
A live menu and regulars who keep coming back.
One menu feeds your website, POS, delivery apps and menu boards. Mark something sold out and it disappears everywhere. Regulars reorder favourites, collect stamps and hear about your specials first.
- One menu editor for every channel
- Sold-out toggles in one tap
- Prices pushed to POS and apps
- Meal deals and day-part menus
- TV menu boards
- Allergen and dietary tags
- Digital stamp card
- Opt-in SMS and email offers
04How it changes
Before and after
A Friday dinner rush, wolloped.
Here's how a Friday night could change. Every takeaway runs differently, so we map yours first.
Before
- Phone ringing while the fryer's full
- Order scribbled on a docket and misheard
- Three app tablets beeping at once
- Counter packed with people waiting
- A phone order nobody collects
- App commission on half the night's orders
After
- Orders arrive online in writing
- Pickup slots stop the 6:15 pile-up
- Every channel in one kitchen queue
- Customers turn up as it's bagged
- Everything paid before it's cooked
- Regulars order direct with no commission
05Services
Everything under one roof
Software, websites and systems for takeaways.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for takeaways
Built around how your takeaway actually runs: order-ahead ordering, kitchen-paced pickup slots and the admin in between, in one system you own.
Websites for takeaways
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Takeaway system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for takeaways
Online payments and live menu manager: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Square, Lightspeed and Tyro so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your takeaway, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to your POS, printers and delivery apps, work alongside what's doing its job and replace what's holding you back.
- Square
- Lightspeed
- Tyro
- Stripe
- Apple Pay
- Google Pay
- Uber Eats
- DoorDash
- Menulog
- Deliverect
- Google Business Profile
- Xero
- MYOB
- Mailchimp
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your takeaway: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We stand at the counter through a dinner rush and watch how orders come in, get cooked and go out the door.
- 02
Archi-tech
We plan it before writing code: your menu, slots, kitchen screens, POS, delivery apps, payments, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually order-ahead first, so you feel the difference before the next Friday rush.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things takeaways ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Do we need special hardware?
No. Orders can come through a tablet, your existing docket printer or your POS where supported.
Is it really commission-free?
Yes. We don't take a percentage of each order. You pay the standard card processing fees to Stripe or Square and the rest is yours.
Can it stop the kitchen getting slammed?
Yes. You set how many orders or items each slot can take. Once a slot fills it stops being offered and busy mode pushes lead times out when you need breathing room.
Do we have to leave Uber Eats and DoorDash?
No. Plenty of takeaways keep the apps for delivery and nudge regulars to order direct for pickup. We can pull app orders into the same kitchen queue.
Do we need to replace our POS?
Usually not. We build around what works and connect to Square, Lightspeed and other popular POS systems so menus, prices and sales stay in sync.
Can customers order from Google?
Yes. We can link the order button on your Google Business Profile straight to your own ordering.
How much does a takeaway ordering system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Order-ahead with pickup slots can be up and running quickly. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most takeaways we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a takeaway problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.