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Restaurant booking system: deposits, menus & functions

Restaurants: full tables, protected by deposits. Book more, chase less.

Bookings come through a platform that charges for every diner, the table of 12 doesn't show and the website menu is still last season's. We build booking, deposit, menu and function systems for restaurants that run on your own website. Then we host them and look after them.

Looking for a restaurant booking system without per-cover fees?

A restaurant runs on bookings, but most owners rent them from a platform that charges per cover, owns the guest list and shows your diners the place down the road. Then the phone rings in the middle of service, a group of 14 no-shows on a Saturday and the menu on the website still has the dish you dropped in autumn. Functions live in a two-week email chain and nobody remembers that table 6 is a regular with a shellfish allergy.

Wollopit builds restaurant booking systems on your own website. Diners book online at any hour, big groups pay a deposit to hold the table and your floor plan fills itself in. Change a dish once and the website, QR menus and printed menus all follow. Function enquiries turn into quotes and run sheets. We connect to the POS and accounting you already use and keep the guest list in your hands. Then we host it and look after it, so you can get back on the pass.

01The problems

What we hear from restaurants

Does your restaurant have these problems? Here's how we'd fix them.

Most restaurants we talk to cook brilliant food and run front of house on a booking app, a paper diary and a lot of goodwill. It holds up right until a busy Saturday.

  • The problemPer-cover booking feesEvery diner who books through the platform costs you a fee, even the regulars who'd have rung anyway.
    How we fix itYour own booking system on your own website. No fee per head and the guest list stays yours.
  • The problemBig groups that don't showA table of 12 booked for 7pm Saturday never turns up and you knocked back two other groups to hold it.
    How we fix itDeposits or card holds for groups over a size you choose, with reminders and a cancellation policy they agree to when they book.
  • The problemThe phone rings mid-serviceStaff leave the floor to take bookings in the middle of the rush while the pass backs up.
    How we fix itOnline booking around the clock, plus an automatic SMS with a booking link for missed callers.
  • The problemThe website menu is last season'sThe PDF online still has the lamb you took off in March and the prices are from before the last increase.
    How we fix itOne menu editor. Change a dish or price once and the website, QR menus and print-ready menus all match.
  • The problemDelivery apps out of syncSold out in the kitchen but still selling on Uber Eats and DoorDash, so you refund the order and cop the bad review.
    How we fix itSold-out toggles that flow to your POS and delivery menus where the platforms allow it.
  • The problemFunction enquiries by emailA birthday dinner turns into fifteen emails, three versions of the menu and a deposit nobody can find.
    How we fix itA function enquiry form that builds the quote, takes the deposit and turns into a run sheet for the kitchen.
  • The problemRegulars treated like strangersThe couple who come every fortnight get asked if they've dined with you before. Nobody knew it was their anniversary.
    How we fix itGuest profiles with visit history, preferences, allergies and occasions, shown right on the booking.
  • The problemAllergies lost between floor and kitchenDietary notes taken at booking never make it to the pass.
    How we fix itAllergies and dietaries flagged on the booking, the floor plan and the kitchen docket.
  • The problemFloor plan on a printoutTables juggled on a printed sheet covered in arrows and crossings-out.
    How we fix itA live floor plan on a tablet: drag bookings to tables and see who's seated, on mains or ready for the bill.
  • The problemGift vouchers in a drawerPaper vouchers handwritten at the counter with no record of what's been redeemed.
    How we fix itGift vouchers sold online any time and emailed instantly, with balances checked and redeemed at the POS.
  • The problemQuiet nights stay quietTuesdays are dead and the only way to tell anyone is a social post nobody sees.
    How we fix itEmails and SMS to your own guest list for set menus, events and specials, sent to people who actually come in.
02What we build

Solutions

What we build for restaurants. Usually all talking to each other.

Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.

01

Table booking system

Online bookings on your own website with sittings, turn times and cover limits. No per-cover fees.

02

Group deposits & card holds

Deposits or card holds for big tables, set by group size or night, with cancellation rules diners accept.

03

Live floor plan

Your room on a tablet. Drag bookings to tables, join tables together and see every table's status.

04

Waitlist & walk-ins

Walk-ins added in seconds and an SMS when their table's ready so they can wait at the bar.

05

Menu manager

Food, drinks, specials and set menus in one place with dietary tags and sold-out toggles.

06

QR & print menus

QR menus for every table and print-ready menus that always match the website.

07

Functions & private dining

Enquiry forms, packages, quotes, deposits and run sheets for functions and private rooms.

08

Guest profiles

Visit history, preferences, allergies, birthdays and anniversaries remembered across every booking.

09

Gift vouchers

Sold online and emailed straight away, with balances tracked and redeemed at the POS.

10

Guest emails & SMS

Set menus, events and quiet-night offers sent to your own guest list instead of hoping the algorithm helps.

11

Reviews & messages inbox

Google, Facebook and Instagram reviews and messages in one inbox the whole team can answer.

12

Rosters & checklists

Rosters built around your bookings plus open and close checklists and fridge temperature logs on staff phones.

13

A website that books

Hand-built and quick on mobile with the live menu and booking button up front. Built to rank for 'restaurant near me'.

03The systems

The big ones

Your whole front of house, on one system.

These are the systems restaurants ask us about most. Each one works on its own and they get properly clever when they're joined up.

Table bookings

Your bookings, on your website. No fee per diner.

Diners book straight from your website, Google and Instagram into a system you own. You set the sittings, turn times and how many covers the kitchen can handle. Then it fills the room without anyone leaving the floor.

  • Book from your website, Google and Instagram
  • Sittings, turn times and cover limits
  • No per-cover fees
  • Confirmation and reminder SMS
  • Missed-call SMS with a booking link
  • Waitlist for full nights
  • Walk-ins added in seconds
  • A guest list you own and can export
  • Blackout dates and special hours

Group deposits

The table of 12 pays to hold it.

Groups over a size you pick pay a deposit or leave a card on hold when they book. Reminders go out ahead of time and late cancellations follow your policy, so one no-show doesn't wipe out your Saturday.

  • Deposits or card holds through Stripe
  • Rules by group size, night or event
  • Cancellation policy accepted at booking
  • Reminders 48 and 24 hours out
  • Confirm or cancel by SMS reply
  • Deposits taken off the final bill
  • Refunds in one tap
  • No-show history on the guest profile

Live menus

Change a dish once. Every menu follows.

One editor for the food menu, drinks list, specials and set menus. Mark a dish sold out or change a price and the website, QR menus, printed menus and POS all match within seconds.

  • Food, drinks and specials in one editor
  • Sold-out toggles in one tap
  • Print-ready menus and table cards
  • QR menus for every table
  • Prices pushed to your POS
  • Dietary and allergen tags
  • Lunch, dinner and banquet menus
  • Wine pairings next to each dish
  • Menu changes scheduled ahead

Functions & private dining

Enquiry to run sheet without the email chain.

Function enquiries come through a form that asks the right questions up front. It builds a quote from your packages and takes the deposit. The confirmed booking becomes a run sheet the kitchen and floor can both see.

  • Enquiry form with date and room checks
  • Packages and set menus to choose from
  • Quotes built in minutes
  • Deposits and final payments online
  • Final numbers and dietaries collected
  • Run sheets for kitchen and floor
  • Private room and exclusive-use calendar
  • Invoices into Xero or MYOB

Guests, loyalty & vouchers

Regulars who feel like regulars.

Every booking builds a guest profile: how often they come, what they drink, their allergies and the occasions that matter. Gift vouchers sell online while you sleep and your own guest list fills the quiet nights.

  • Visit history on every booking
  • Allergies flagged to the kitchen
  • Birthdays and anniversaries remembered
  • VIP and regular tags
  • Gift vouchers sold and emailed online
  • Voucher balances redeemed at the POS
  • Emails and SMS to your guest list
  • Set menu and event announcements
04How it changes

Before and after

A Saturday night, wolloped.

Here's how a busy Saturday could change. Every restaurant runs differently, so we map yours first.

Before

  1. Phone rings right through the 7pm rush
  2. Table of 12 no-shows with nothing to cover it
  3. Floor plan scribbled on a printout
  4. Menu online still shows last season's dishes
  5. Sold out but still selling on Uber Eats
  6. A booking fee on every cover

After

  1. Bookings land online while you cook
  2. The group's deposit covers the empty table
  3. Live floor plan on the host's tablet
  4. Menu changed once and current everywhere
  5. Sold-out dish hidden across your menus
  6. No per-cover fees and the guest list is yours
05Services

Everything under one roof

Software, websites and systems for restaurants.

Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.

Custom software for restaurants

Built around how your restaurant actually runs: table booking system, group deposits & card holds and the admin in between, in one system you own.

Websites for restaurants

Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.

Restaurant system upgrades

Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.

Apps and portals for restaurants

Live floor plan and waitlist & walk-ins: customer and staff portals that work on any phone without an app store.

Integrations and automation

We connect Square, Lightspeed and H&L so information moves on its own and nobody retypes it.

Hosting, support and care

Managed hosting, updates, backups and security for your restaurant, looked after by the people who built it.

06Integrations

Connections

Plays nicely with what you already use.

We connect to the tools you rely on, work alongside platforms you're happy with or replace the ones holding you back.

  • Square
  • Lightspeed
  • H&L
  • Stripe
  • Uber Eats
  • DoorDash
  • Menulog
  • OpenTable
  • SevenRooms
  • Now Book It
  • ResDiary
  • me&u
  • Xero
  • MYOB
  • Deputy
  • Tanda
  • Mailchimp
  • Google Business Profile
  • Instagram
  • Facebook
07How we work

The process

Some people dip their toe in. We turn up in a rebreather.

We get properly below the surface of your restaurant: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.

  1. 01

    Think

    We spend a service on the floor, at the pass and in the office, then work out what's actually costing you covers and time.

  2. 02

    Archi-tech

    We plan it before writing code: your sittings, tables, deposits, menus, functions, guests, hosting and cost.

  3. 03

    Build

    Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win before the next long weekend.

  4. 04

    Look after

    We host it, maintain it and keep improving it. When something breaks you call the people who built it.

08Questions

FAQ

Things restaurants ask us.

Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.

Can we move off our current booking platform?

Yes. We move your future bookings and guest list across, then run your own system alongside the old one until you're happy to switch it off. Nobody's booking goes missing.

Can it take deposits for big groups?

Yes. You choose the group sizes, nights or events that need a deposit or card hold. Payments go through Stripe and deposits can come off the final bill.

Do we have to replace our POS or other platforms?

No. We build around what works. We connect to Square, Lightspeed and most popular restaurant POS systems so menus, prices and vouchers stay in sync.

Can it keep our Uber Eats and DoorDash menus up to date?

Where those platforms allow it, yes. Sold-out items and price changes can flow from one menu editor instead of being updated app by app.

Will diners still be able to book through Google?

Yes. We connect your booking system to Google Business Profile and Instagram so people can book from wherever they find you.

How much does a restaurant booking system cost?

It depends on what you need, so we quote up front once we understand it. No surprise invoices and no lock-in. You own what we build.

How long does it take?

Something like online bookings with group deposits can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.

Who looks after it once it's built?

We do. We host it on our own managed servers and keep it updated and secure. When something needs changing you ring the people who built it.

We already have systems. Can you upgrade them instead of starting again?

Usually, yes. Most restaurants we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.

Contact

Got a restaurant problem? Consider it wolloped.

Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.

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