Length-of-stay rate engine
Nightly, weekly and monthly tiers, minimum stays and seasonal rules applied automatically to every quote and booking.
Serviced apartment software: long stays & corporate accounts
Serviced apartments: long stays and corporate guests made simple. Weekly rates, monthly invoices.
Long stays get priced on a calculator. Corporate invoices get built by hand at the end of every month. Guests email to ask for the wifi password. We build long-stay booking, corporate account, housekeeping and guest systems for serviced apartment operators that sit alongside your PMS. Then we host them and look after them.
Looking for serviced apartment software that handles long stays and corporate guests properly?
A serviced apartment business is half hotel and half property manager. You've got contractors on six-week projects, relocating families waiting on a lease and corporate bookers who want one invoice with cost codes. Your PMS was built for two-night leisure stays. So the long-stay maths, the corporate billing, the service schedule and the owner statements end up in spreadsheets, inboxes and somebody's head.
Wollopit builds custom serviced apartment software around how your building actually runs. Length-of-stay rates apply themselves. Corporate accounts book their own staff and get one tidy monthly invoice in Xero. Housekeeping knows which apartments get a weekly service and which need a full checkout clean. Guests find the answers in a digital guide instead of your inbox. We connect the PMS and channel manager you already use and look after the lot on our own servers.
01The problems
What we hear from serviced apartment operators
Does your serviced apartment business have these problems? Here's how we'd fix them.
Most operators we talk to run a great building with a PMS that was never designed for 30-night stays and company accounts. The gaps get filled with spreadsheets and late nights at month end.
- The problemLong stays priced by handA 23-night enquiry comes in and someone works out three weeks at the weekly rate plus two nights on a calculator. Every quote comes out a bit different.How we fix itLength-of-stay rate rules for nightly, weekly and monthly tiers that apply automatically, so quotes are right in seconds.
- The problemCorporate invoices built by handMonth end means pulling every stay for each company out of the PMS and building invoices line by line. Missing cost codes mean the invoice bounces back.How we fix itCorporate accounts with negotiated rates, cost codes and PO numbers. One consolidated monthly invoice goes straight into Xero or MYOB.
- The problemBookers emailing for availabilityTravel coordinators email for quotes, wait for a reply, then email again with a list of five staff names and different dates.How we fix itA corporate booking portal where bookers see their rates, check availability and book several staff at once.
- The problemGuests asking the same questionsWifi, parking, bin day, the gym code, where the laundry is. The same emails every week from every new guest.How we fix itA digital guest guide for each building and apartment type, sent before arrival and on a QR code in the room.
- The problemHousekeeping is guessworkLong-stayers get a weekly service, short stays get daily and checkouts need a full clean. Nobody's quite sure who gets what today.How we fix itA housekeeping board built from your bookings, with service frequency per stay and checkout cleans first. Status updates from the cleaner's phone.
- The problemExtensions by phoneA guest's project runs over. Someone checks availability, works out a new rate, maybe moves them to another apartment and takes a card over the phone.How we fix itGuests extend online at the right long-stay rate and pay on the spot. Apartment moves are flagged for you to approve.
- The problemOTAs take a cut of the big staysA month-long stay through an OTA hands a chunk of commission over for a guest who'd happily book direct next time.How we fix itA direct booking site with long-stay rates front and centre, plus easy rebooking for returning guests and companies.
- The problemChasing payments on long staysWeekly charges forgotten, cards expiring mid-stay and bonds tracked on a sticky note at reception.How we fix itScheduled weekly or monthly charges, bond pre-authorisations and automatic retries when a card fails.
- The problemOwner statements eat a weekLetting pool owners want their monthly statement and occupancy figures. Building them is a spreadsheet marathon.How we fix itAn owner portal with monthly statements, occupancy, income and maintenance costs ready for your trust accounting.
- The problemMaintenance lost in the inboxA guest emails about a dripping tap. It gets forgotten until the next guest complains about the same tap.How we fix itMaintenance requests logged with photos, assigned to a tradie, tracked against the apartment and charged to the right owner.
- The problemLate arrivals and key handoversFlights land at 11pm and someone has to stay back or leave keys under a mat.How we fix itSelf check-in with pre-arrival forms, ID checks and key codes or locker pins sent when the stay is paid.
02What we build
Solutions
What we build for serviced apartment operators. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Direct booking website
Hand-built, quick on mobile and built to rank for 'serviced apartments near me', with long-stay rates shown up front.
Corporate booking portal
Company logins with negotiated rates, multi-guest bookings, PO numbers and booking history.
Corporate accounts & invoicing
Cost codes, credit limits and one consolidated monthly invoice per company, synced to Xero or MYOB.
Online extensions
Guests extend their own stay at the right rate and pay online. Room moves come to you for approval.
Scheduled payments & bonds
Weekly or monthly charges, bond pre-auths, card expiry reminders and failed-payment retries.
Digital guest guide
Wifi, parking, bins, laundry, gym and local tips per building, by link or QR code in the room.
Self check-in
Pre-arrival forms, ID checks and key codes or locker pins released once the stay is paid.
Housekeeping board
Service schedules from your bookings, checkout cleans prioritised, linen changes tracked and status from the cleaner's phone.
Maintenance tracker
Requests from guests and staff with photos, tradie assignment and costs charged to the right owner.
Owner portal & statements
Monthly statements, occupancy and income per apartment, plus maintenance history for letting pool owners.
Guest messaging
Pre-arrival, mid-stay and checkout messages by email or SMS, with replies landing in one shared inbox.
Occupancy & revenue dashboard
Occupancy, average stay length, corporate versus leisure mix and revenue by channel on one screen.
03The systems
The big ones
Your whole building, on one system.
These are the systems serviced apartment operators ask us about most. Each one works on its own and they get properly clever when they're joined up.
Long-stay rates & direct booking
Quote a 40-night stay in seconds. Get it booked direct.
Set your nightly, weekly and monthly tiers once and every quote, booking and extension uses them. Your website shows long-stay pricing up front so the big stays come to you instead of an OTA.
- Nightly, weekly and monthly rate tiers
- Mixed stays priced automatically
- Minimum stays and seasonal rules
- Instant quotes for phone enquiries
- Direct booking on your website
- Rates pushed to your PMS and channel manager
- Returning guest rebooking
- Promo codes for repeat stays
- Online extensions at the right rate
Corporate accounts
Companies book their own staff. You send one invoice.
Every company gets a login with their negotiated rates, cost codes and booking history. At month end the invoice builds itself with every stay on it and lands in Xero ready to send.
- Company logins for travel bookers
- Negotiated rates per account
- Book several staff at once
- PO numbers and cost codes on every stay
- Consolidated monthly invoices
- Synced to Xero or MYOB
- Credit limits and account holds
- Incidentals billed to guest or company
- Booking reports for the company
Housekeeping & maintenance
The right clean in the right apartment, every day.
The housekeeping board builds itself from your bookings. Weekly services, daily services and checkout cleans are sorted for the team, with maintenance jobs logged and tracked in the same place.
- Daily board built from bookings
- Service frequency per stay
- Checkout cleans prioritised
- Linen change schedules
- Room status from staff phones
- Do-not-disturb and guest requests
- Maintenance jobs with photos
- Tradie assignment and sign-off
- Costs charged to the right owner
Guest guide & check-in
Guests sorted before they even arrive.
A digital guide for each building answers the wifi, parking and bin day questions before anyone emails. Pre-arrival forms and self check-in mean a late flight is no longer your problem.
- Guide per building and apartment type
- QR code in every apartment
- Wifi, parking, bins and laundry
- Local cafés, transport and shops
- Pre-arrival forms and ID checks
- Key codes or locker pins sent on payment
- Mid-stay check-in messages
- Checkout instructions and reminders
Owner portal
Letting pool owners who stop ringing.
Owners log in to see their apartment's occupancy, income and maintenance whenever they like. Monthly statements build themselves and the figures are ready for your trust accounting.
- Owner logins per apartment
- Monthly statements generated
- Occupancy and income by month
- Maintenance history and costs
- Owner stays booked and blocked
- Documents and notices in one place
- Reports for your trust accounting
04How it changes
Before and after
A month-long corporate stay, wolloped.
Here's how a month-long corporate booking could change. Every building is different, so we map yours first.
Before
- Booker emails asking for a quote for two staff
- Rate worked out by hand on a calculator
- Extension comes in by phone in week three
- Housekeeping unsure when the weekly service is due
- Guest emails asking for the wifi and parking details
- Invoice built manually at month end without the cost code
After
- Booker books both staff in the corporate portal
- Monthly rate applied automatically
- Guest extends online at the right rate
- Weekly services scheduled on the housekeeping board
- Guest guide arrived before check-in
- Monthly invoice generated in Xero with the PO and cost code
05Services
Everything under one roof
Software, websites and systems for serviced apartment operators.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for serviced apartment operators
Built around how your serviced apartment business actually runs: length-of-stay rate engine, direct booking website and the admin in between, in one system you own.
Websites for serviced apartment operators
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Serviced apartment business system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for serviced apartment operators
Corporate booking portal and corporate accounts & invoicing: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Cloudbeds, RMS Cloud and Mews so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your serviced apartment business, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the PMS, channel manager and accounting tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Cloudbeds
- RMS Cloud
- Mews
- Little Hotelier
- SiteMinder
- Guesty
- Hostaway
- Booking.com
- Expedia
- Airbnb
- Xero
- MYOB
- Stripe
- Square
- Mailchimp
- Google Business Profile
- Deputy
- Breezeway
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your serviced apartment business: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time at reception, with housekeeping and in the back office at month end, then work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your rates, corporate accounts, PMS, housekeeping, owners, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so month end gets easier quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things serviced apartment operators ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can companies book for several staff?
Yes. Corporate accounts can book multiple guests in one go, each stay carries the right cost code and the company gets one invoice.
Can it price weekly and monthly stays automatically?
Yes. You set your nightly, weekly and monthly tiers once. Every quote, booking and extension uses them, including odd lengths like three weeks and two nights.
Do we have to switch our PMS or channel manager?
No. If Cloudbeds, RMS, Mews or SiteMinder is doing its job we build around it. If something is holding you back, we'll show you what replacing it would involve before anything changes.
Can corporate invoices go straight into Xero?
Yes. Monthly invoices are built from the stays and pushed to Xero or MYOB with PO numbers and cost codes attached.
We run management rights with a letting pool. Can owners see their figures?
Yes. Owners get their own login with statements, occupancy, income and maintenance history. It works alongside your trust accounting rather than replacing it.
How much does a serviced apartment system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like a guest guide or rate engine can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most serviced apartment operators we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a serviced apartment business problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.