Digital guest guide
Everything guests need on their phone.
Digital guest guides & direct booking for short-stay hosts
Short-stay hosts: guests who never need to message you. Digital guest guides and direct bookings.
Guests messaging for the wifi password, check-in instructions repeated and every booking paying platform fees. We build digital guest guides and direct booking sites for hosts.
Looking for a digital guest guide or direct booking site?
Hosting is easier when guests have everything they need. We build digital guides and direct booking sites so returning guests can book without platform fees.
Wollopit builds ordering, bookings, menus and websites for short-stay hosts around how your venue actually runs. We connect the POS and tools you already use, cut out the commissions you don't need to pay and look after the lot on our own servers, so you can get back on the floor.
01The problems
What we hear from short-stay hosts
Does your short-stay property have these problems? Here's how we'd fix them.
Most short-stay hosts we talk to are paying commission on every order and booking, then updating menus and specials in five different places.
- The problemSame questions every stayWifi, bins and parking.How we fix itDigital guest guides.
- The problemCheck-in instructionsSent manually.How we fix itAutomatic check-in info.
- The problemPlatform feesEvery booking costs.How we fix itDirect booking website for repeat guests.
- The problemLocal recommendationsTyped again and again.How we fix itLocal tips in the guide.
- The problemHouse rulesIgnored.How we fix itClear rules in the guide.
- The problemMultiple propertiesHard to manage.How we fix itGuides per property.
02What we build
Solutions
What we build for short-stay hosts. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Check-in info
Sent at the right time.
Direct booking site
Repeat guests book direct.
Local tips
Your recommendations.
House rules
Clear and easy to find.
Multi-property
A guide for each place.
03How it changes
Before and after
A check-in day, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Guest messages for wifi
- Directions typed again
- Platform fee paid
- Rules ignored
After
- Guide has the wifi
- Check-in sent automatically
- Repeat guest books direct
- Rules clearly shown
04Services
Everything under one roof
Software, websites and systems for short-stay hosts.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for short-stay hosts
Built around how your short-stay property actually runs: digital guest guide, check-in info and the admin in between, in one system you own.
Websites for short-stay hosts
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Short-stay property system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for short-stay hosts
Direct booking site and local tips: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Square, Lightspeed and Shopify so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your short-stay property, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Square
- Lightspeed
- Shopify
- Stripe
- Uber Eats
- DoorDash
- OpenTable
- Xero
- Mailchimp
- Google Business Profile
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your short-stay property: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things short-stay hosts ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can guests access the guide without an app?
Yes. It's a simple web link that works on any phone.
How much does it cost?
It depends on what you need, so we quote up front once we understand your short-stay property. No surprise invoices, no lock-in and you own what we build.
Will it work with our POS?
Usually, yes. We connect to common systems like Square and Lightspeed so orders, menus and stock line up. If yours is holding you back we'll talk options first.
Do we stop paying commission?
On orders and bookings that come through your own website, yes. You pay your card fees and that's it, instead of handing over a cut of every sale.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most short-stay hosts we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a short-stay property problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.