Digital guest guide
Wifi, appliances, bins, parking and emergency contacts on one web link. No app to download.
Airbnb host software: guest guides & direct booking
Short-stay hosts: guests who never need to message you. Host more, text less.
Guests message at 10pm for the wifi password. The lockbox code gets typed out again. Cleaners find out about a same-day turnover by text. Every repeat booking hands the platform a cut. We build digital guest guides, check-in automation, direct booking sites and turnover systems for short-stay hosts. Then we host them and look after them.
Looking for a digital guest guide, direct booking site or a better way to run your short-stay?
Running a short-stay property means being a receptionist, a concierge, a cleaning manager and a bookkeeper, usually from your phone at odd hours. Most hosts end up juggling Airbnb, Stayz, a channel manager, a cleaner group chat, a laminated folder on the kitchen bench and a spreadsheet for the money. Every new booking kicks off the same round of messages.
Wollopit builds custom software for short-stay hosts around how you actually run your places. Guests get one web link with everything they need, from the door code to the best fish and chips nearby. Check-in info goes out on its own. Repeat guests book direct without the platform fee. Cleaners get their jobs and checklists automatically. We connect the platforms you already use and look after the lot on our own servers, so you can stop living in the inbox.
01The problems
What we hear from short-stay hosts
Does your short-stay property have these problems? Here's how we'd fix them.
Most hosts we talk to run a lovely place and spend far too much time answering the same five questions. It's fine with one listing. It falls apart at three.
- The problemSame questions every stayWifi password, where the bins go, how the aircon remote works and where to park. Answered again with every booking.How we fix itA digital guest guide on their phone with wifi, appliances, bins and parking, all two taps away.
- The problemCheck-in instructions sent by handLockbox code, directions and the tricky gate typed into the chat while the guest sits lost in the car.How we fix itCheck-in details sent automatically at the right time, with a photo walk-through from the street to the front door.
- The problemPlatform fees on your regularsThe same family comes back every Christmas and you still pay a cut on every stay.How we fix itA direct booking website with live availability, card payments and bonds so repeat guests book with you.
- The problemCalendars that drift apartAirbnb, Stayz and Booking.com don't always agree and someone books dates that are already gone.How we fix itCalendars kept in sync through your channel manager or iCal, with one view across every property.
- The problemTurnovers run by group chatCleaners hear about a same-day changeover late, linen runs short and nobody checks the place was actually done.How we fix itTurnover jobs created from every booking, with a photo checklist on the cleaner's phone and linen counts tracked.
- The problemLocal tips typed again and againBest café, nearest beach, where to get a decent coffee before 7am. Copied and pasted into every chat.How we fix itYour local picks in the guide with maps, opening hours and your own notes on why they're good.
- The problemHouse rules ignoredExtra guests, a dog nobody mentioned and the bins left out for a week.How we fix itRules in the guide, a pre-arrival agreement guests tick and a reminder about noise and checkout the night before.
- The problemDamage with no proofSomething's broken, there's no record of how it looked before and the bond conversation gets awkward.How we fix itPhoto condition reports at every turnover, a damage log per property and bond holds on direct bookings.
- The problemExtras asked for and never chargedEarly check-in, late checkout, a cot or firewood requested by message and sorted for free.How we fix itPaid extras inside the guide: early check-in, late checkout, cots, firewood and welcome packs paid by card.
- The problemOwner statements built by handManaging places for other owners means a spreadsheet marathon at the end of every month.How we fix itAn owner portal with bookings, income, expenses and payouts, with statements that send themselves.
- The problemHappy guests who never reviewGuests leave thrilled and forget to say so. The odd grumpy review sits there unanswered.How we fix itCheckout messages that ask for a review at the right moment and a dashboard of reviews across your listings.
02What we build
Solutions
What we build for short-stay hosts. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Automatic check-in messages
Door codes, directions and arrival tips sent at the right time before each stay.
Direct booking website
Your own site with live availability, card payments, bonds and repeat guest discounts.
Calendar sync
Bookings from Airbnb, Stayz and Booking.com in one calendar, with blocks pushed back out.
Smart lock codes
A fresh door code for every booking that works from check-in to checkout and then stops.
Cleaner & turnover app
Jobs from every booking, photo checklists, linen counts and same-day changeover alerts.
Local tips & maps
Your favourite cafés, beaches and walks with maps, hours and your own notes.
House rules & guest agreement
Clear rules, a pre-arrival tick box and checkout reminders guests actually read.
Paid extras & upsells
Early check-in, late checkout, cots, firewood and welcome packs paid by card.
Condition reports & damage logs
Before and after photos from every turnover, stored against the booking.
Repeat guest list & offers
Past guests in one list with their own direct booking offers and quiet-season deals.
Owner portal & statements
Bookings, income, expenses and payouts for each owner, with monthly statements sent automatically.
Review prompts & dashboard
Review requests at checkout and every listing's reviews in one place.
03The systems
The big ones
Your whole short-stay, on one system.
These are the systems hosts ask us about most. Each one works on its own and they get properly clever when they're joined up.
Digital guest guide
Everything guests need, on their phone.
One web link per property with the wifi, how the appliances work, where the bins go and what to do if something breaks. It works on any phone with no app to download and you can update it in seconds.
- One guide per property
- Works on any phone, no app
- Wifi details with one-tap copy
- Appliance how-tos with photos
- Bin days and parking info
- Local tips with maps and hours
- House rules front and centre
- Emergency and after-hours contacts
- Paid extras inside the guide
- Edit from your phone in seconds
Check-in automation
Check-in info that sends itself.
Every booking triggers the right messages at the right time. Directions a few days out, the door code on arrival day and a checkout reminder the night before, all without you opening the inbox.
- Messages timed to each booking
- Unique smart lock codes per stay
- Photo walk-through to the door
- Arrival day reminders
- Checkout instructions the night before
- Different messages per property
- Late arrival and self check-in notes
- Works with Airbnb and direct bookings
- Message log against each booking
Direct bookings
Repeat guests book with you. No platform cut.
Your own booking website with live availability, card payments and bonds. It stays in sync with your other calendars so nothing double books and past guests get their own offers to come back.
- Live availability calendar
- Card payments through Stripe
- Bond holds and refunds
- Minimum stays and seasonal pricing
- Repeat guest discounts
- Synced with Airbnb, Stayz and Booking.com
- Booking confirmations and receipts
- Past guest list and offers
- Quick on mobile and built to rank locally
Turnovers & cleaning
Cleaners know before you do.
Every booking creates a turnover job with the right times, checklist and linen. Cleaners tick it off on their phone with photos and you see the place is ready without driving over.
- Jobs created from every booking
- Same-day changeover alerts
- Photo checklists per property
- Linen and consumables counts
- Restock alerts for supplies
- Condition reports with photos
- Damage and maintenance notes
- Cleaner pay summaries
Owner reporting
Owner statements that write themselves.
If you manage places for other owners, each one gets a login with their bookings, income and expenses. Monthly statements send themselves and the numbers flow into Xero.
- Owner logins per property
- Bookings and occupancy view
- Income, fees and expenses
- Monthly statements sent automatically
- Owner blocks for their own stays
- Maintenance approvals
- Payouts tracked
- Exports to Xero
04How it changes
Before and after
A check-in day, wolloped.
Here's how a busy Saturday changeover could change. Every host runs things differently, so we map yours first.
Before
- Guest messages at 9pm asking for the wifi
- Type the lockbox code and directions again
- Text the cleaner to check they saw the booking
- Guest can't find the gate and rings you
- Repeat guest books through the platform and you pay the fee
- Rules ignored and the bins left out
After
- The guide has the wifi with one-tap copy
- Check-in details sent automatically on arrival day
- Turnover job already on the cleaner's phone
- Photo walk-through shows them the gate
- Repeat guest books direct on your site
- Rules agreed before arrival and a checkout reminder sent
05Services
Everything under one roof
Software, websites and systems for short-stay hosts.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for short-stay hosts
Built around how your short-stay property actually runs: digital guest guide, automatic check-in messages and the admin in between, in one system you own.
Websites for short-stay hosts
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Short-stay property system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for short-stay hosts
Direct booking website and calendar sync: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Airbnb, Stayz and Booking.com so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your short-stay property, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the platforms you rely on, work alongside the channel manager you're happy with or replace the bits holding you back.
- Airbnb
- Stayz
- Booking.com
- Vrbo
- Hostaway
- Guesty
- Lodgify
- Hospitable
- Smoobu
- PriceLabs
- Beyond
- Igloohome
- Stripe
- Xero
- Mailchimp
- Google Business Profile
- Google Maps
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your short-stay property: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We walk through a real booking with you, from enquiry to checkout and clean, then work out where the messages and admin pile up.
- 02
Archi-tech
We plan it before writing code: your properties, platforms, guest messages, cleaners, owners, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the guest guide or check-in messages first, so you get a win before your next busy weekend.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things short-stay hosts ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Do guests need to download an app for the guide?
No. It's a simple web link that works on any phone. You can send it in your booking messages or put a QR code on the fridge.
Do we have to stop using Airbnb or our channel manager?
No. We build around what works. If Hostaway, Guesty or another platform is doing its job we connect to it and add the guide, direct bookings and turnovers on top.
Will a direct booking site cause double bookings?
Not if it's set up properly. Your direct site stays in sync with your other calendars so dates booked anywhere are blocked everywhere.
Can it send a different door code for each guest?
Yes. We can connect to supported smart locks so every booking gets its own code that only works for their stay.
We have several properties. Does that get messy?
No. Each property gets its own guide, messages, checklists and calendar, all managed from one dashboard.
How much does it cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
A guest guide or check-in messages can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most short-stay hosts we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a short-stay property problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.