Online hardware store
Your range searchable by category, brand and size with live stock and secure checkout.
Hardware store software: online orders & trade accounts
Hardware stores: online for the trade and the weekend warrior. Less phone, more counter.
Tradies ring orders through at 6am. The website is a brochure with your opening hours. Weekend DIYers drive past you to the big box store because they can check stock online there. We build online ordering, trade account and stock systems for independent hardware stores that talk to your POS, then we host them and look after them.
Looking for hardware store software that handles trade accounts and online orders?
An independent hardware store is a retail shop, a trade supplier, a delivery business and a free advice line all under one roof. The POS knows the stock. The trade desk knows the accounts. The delivery truck runs off a clipboard. Tradies ring and text orders while you're serving the counter and DIYers want to know if you've got it before they leave home. If they can't find out, they go somewhere they can.
Wollopit builds custom hardware store software around how your store actually runs. Your range goes online with live stock from your POS. Trade accounts order at their own pricing with job names and PO numbers. Click and collect orders get picked before the ute pulls in and deliveries are booked by area and day. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers.
01The problems
What we hear from hardware stores
Does your hardware store have these problems? Here's how we'd fix them.
Independent hardware stores have the knowledge, the range and the service. What's usually missing is a simple way for customers and tradies to order without ringing the counter.
- The problemNobody can check your stock onlineDIYers search on a Friday night, can't see your range and head to the big box store on Saturday.How we fix itAn online store with your full range, live stock and click and collect that's quick on a phone.
- The problemTrade orders by phone and textA builder rings at 6:15am with a long list while you're opening up. Someone writes it on the back of a docket.How we fix itTrade accounts order online at their own pricing with job names and PO numbers attached.
- The problemWebsite stock doesn't match the shelfThe website says ten in stock. The shelf says none. The customer says a few things.How we fix itStock synced from your POS throughout the day so the website only sells what's really there.
- The problemCatalogues too big to manageSupplier price files land every month and somebody updates thousands of lines by hand.How we fix itSupplier catalogue and price file imports with images, specs and your margin rules applied in bulk.
- The problemClick and collect is a messOnline orders get printed and lost. The customer turns up and nothing's been picked.How we fix itA pick list on the counter screen, a ready-for-pickup SMS and a collection bay check-off.
- The problemDeliveries on a whiteboardPlasterboard promised to two builders on the same truck at the same time.How we fix itDelivery booking by area and day with truck capacity, driver run sheets and photo proof of delivery.
- The problemTrade account adminStatements posted out, credit limits in someone's head and invoices retyped into MYOB.How we fix itBalances, credit limits and statements online for every account, with invoices flowing to Xero or MYOB.
- The problemQuotes take daysA builder emails a materials list for a deck and it sits in the inbox until Wednesday.How we fix itA quote builder that prices lists at account pricing, sends a tidy PDF and turns into an order in one click.
- The problemSpecial orders get forgottenA customer orders something in and nobody rings them when it arrives.How we fix itSpecial orders tracked from supplier PO to arrival with an automatic SMS to the customer.
- The problemServices tracked on scraps of paperPaint tints, key cutting, screen repairs and tool hire written on whatever paper is handy.How we fix itJob tickets and online bookings for services with an SMS when it's ready to collect.
- The problemSpecials only live in the flyerThe monthly catalogue goes out in print but the website still shows full price.How we fix itSpecials scheduled once that start and finish on their own across the website, emails and in-store screens.
02What we build
Solutions
What we build for hardware stores. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Trade account portal
Account pricing, job names, PO numbers, order history and two-tap reorders.
POS stock sync
Shelf, POS and website showing the same numbers all day.
Catalogue & price imports
Supplier data, images and price files imported in bulk with your margin rules.
Click & collect
Pick lists, ready SMS and collection check-off at the counter or the yard.
Delivery booking & run sheets
Deliveries booked by area and day, truck loads planned and proof of delivery on the driver's phone.
Trade quotes
Materials lists priced at account rates and turned into orders in one click.
Statements & credit control
Online statements, credit limits, account holds and invoices into Xero or MYOB.
Special orders
Customer orders tracked from supplier PO to arrival with automatic pickup texts.
Specials & promos
Catalogue specials scheduled across the website, emails and in-store screens.
Services & hire bookings
Key cutting, screen repairs, paint tints and tool hire booked and tracked.
A website that gets found
Hand-built, quick on mobile and built to rank for 'hardware store near me' and your suburb.
03The systems
The big ones
Your whole store, open online.
These are the systems hardware stores ask us about most. Each one works on its own and they get properly useful when they're joined up.
Online store & stock sync
Your range online. Your stock actually right.
Your full range goes online with stock pulled from your POS throughout the day. DIYers can check you've got it before they leave home and buy it for pickup or delivery.
- Full range searchable by brand and size
- Live stock synced from your POS
- Pricing kept in step with the POS
- Click and collect or local delivery
- Specs, data sheets and how-to notes
- Related items like screws with the decking
- Bulky items flagged for truck delivery
- Afterpay and Zip at checkout
- Quick on a phone in the aisle
Trade accounts
Tradies order themselves. You stop answering the phone at 6am.
Builders, plumbers and sparkies log in to order at their own pricing with job names and PO numbers. They see their balance, download statements and reorder last week's list in two taps.
- Account pricing and price levels
- Job names and PO numbers on every order
- Two-tap reorders and saved lists
- Multiple logins per business
- Balances and statements online
- Credit limits and account holds
- Invoices into Xero or MYOB
- Order from the ute on a phone
- Quotes turned into orders in one click
Click & collect
Picked and waiting before they've found a park.
Online orders land on a screen at the counter as a pick list. Staff tick items off between customers and the customer gets a text when it's ready. Collection is a quick check-off at the counter or the yard.
- Pick lists on a counter screen
- Pick by aisle to save walking
- Ready-for-pickup SMS
- Collection time slots
- Yard and counter pickups split
- Substitutions confirmed by text
- Check-off on collection
- Overdue pickup reminders
Delivery booking
The truck run, off the whiteboard.
Deliveries get booked by area and day so the truck isn't promised twice. Drivers get their run on a phone with site notes and take a photo when it's dropped off.
- Delivery zones and fees by area
- Booking by day and time window
- Truck capacity and load planning
- Run sheets on the driver's phone
- Route order with Google Maps
- Site notes and contact numbers
- Photo proof of delivery
- Delivery SMS to the customer
Catalogue & pricing
Thousands of products without thousands of hours.
Supplier catalogues and monthly price files import in bulk with your margin rules applied. Images, specs and categories come along for the ride so the range stays tidy without someone retyping it.
- Supplier catalogue imports
- Monthly price file updates
- Margin rules by category or brand
- Images and spec sheets in bulk
- Trade and retail price levels
- Specials with start and end dates
- Discontinued lines hidden automatically
- Changes checked before going live
04How it changes
Before and after
A Saturday morning, wolloped.
Here's how a busy Saturday could change. Every hardware store runs differently, so we map yours first.
Before
- Tradie rings an order through while you're opening up
- Staff pick it while serving the counter queue
- A DIYer can't check stock online and drives to the big box store
- The website says in stock but the shelf is empty
- The truck run lives on a whiteboard
- Invoices get retyped into MYOB on Monday
After
- The trade order came in last night with a PO number
- Picked and waiting before the ute pulls in
- The DIYer orders online and collects from you
- Stock synced from the POS so the website is right
- The driver's run is on their phone with proof of delivery
- Invoices flowed into Xero or MYOB on their own
05Services
Everything under one roof
Software, websites and systems for hardware stores.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for hardware stores
Built around how your hardware store actually runs: online hardware store, trade account portal and the admin in between, in one system you own.
Websites for hardware stores
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Hardware store system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for hardware stores
POS stock sync and catalogue & price imports: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Spitfire so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your hardware store, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the POS and accounting you rely on, work alongside the platforms you're happy with and replace the ones holding you back.
- Xero
- MYOB
- Spitfire
- Epicor BisTrack
- Shopify
- WooCommerce
- Square
- Lightspeed
- Stripe
- Afterpay
- Zip
- Twilio SMS
- Google Maps
- Google Business Profile
- Mailchimp
- Deputy
- Australia Post
- Sendle
- Microsoft 365
- Google Workspace
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your hardware store: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time on the counter, in the yard and at the trade desk to work out where the phone calls and retyping are costing you.
- 02
Archi-tech
We plan it before writing code: your range, POS, trade accounts, pricing, deliveries, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually trade ordering or stock sync first so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things hardware stores ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it handle thousands of products?
Yes. We import supplier catalogues and price files in bulk and keep pricing and stock synced so the range stays manageable.
Will the website stock match our POS?
Yes. We sync stock from your POS throughout the day so the website only sells what's on the shelf or in the yard.
Can trade customers see their own pricing?
Yes. Each trade account logs in to see their price level, order history, balance and statements. They can add job names and PO numbers to every order.
Do we have to switch POS or leave our buying group systems?
No. We build around what's working, whether that's Spitfire, Epicor BisTrack or another POS. If something is holding you back we'll show you what replacing it would involve before anything changes.
Can it book our local deliveries?
Yes. Customers and trade accounts book by area and day, the truck isn't double booked and drivers get their run sheet on a phone with photo proof of delivery.
How much does it cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
We plan bigger systems in stages so you get the first win early. Trade ordering or click and collect can go live well before the rest is finished.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most hardware stores we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a hardware store problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.