Report-an-issue forms
With maps and photos.
Council service request forms that route automatically
Councils: reports that reach the right team first time. Maps, photos and automatic routing.
Residents ringing about potholes, emails forwarded between departments and no updates. We build service request systems for councils.
Looking for council service request software?
Residents want to report issues easily and know they're being handled. We build forms with maps and photos that route to the right team.
Wollopit builds member portals, booking systems, volunteer rosters and websites for councils around how your organisation actually runs. We connect the tools you already use, replace the ones holding you back and look after the lot on our own servers, so your people can focus on the community instead of the admin.
01The problems
What we hear from councils
Does your council have these problems? Here's how we'd fix them.
Most councils we talk to run on a handful of passionate people, a shared inbox and spreadsheets that only one person understands.
- The problemPhone reportsDetails missed.How we fix itOnline forms with maps.
- The problemForwarded emailsWrong department.How we fix itAutomatic routing by issue.
- The problemNo updatesResidents frustrated.How we fix itStatus updates.
- The problemDuplicate reportsSame pothole ten times.How we fix itDuplicate detection by location.
- The problemPhotosHard to send.How we fix itPhoto uploads.
- The problemReportingData scattered.How we fix itRequest dashboards.
02What we build
Solutions
What we build for councils. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Automatic routing
Right team first time.
Status updates
Residents informed.
Duplicate detection
Nearby reports linked.
Photo uploads
From phones.
Dashboards
Volumes and response times.
03How it changes
Before and after
A storm clean-up, wolloped.
Here's how a typical day could change. Every business is different, so we map yours first.
Before
- Hundreds of calls
- Emails forwarded
- Duplicates
- Residents in the dark
After
- Reports on a map
- Routed automatically
- Duplicates grouped
- Residents updated
04Services
Everything under one roof
Software, websites and systems for councils.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for councils
Built around how your council actually runs: report-an-issue forms, automatic routing and the admin in between, in one system you own.
Websites for councils
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Council system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for councils
Status updates and duplicate detection: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Google Workspace, Microsoft 365 and Stripe so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your council, looked after by the people who built it.
05Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside the ones you're happy with or replace the ones holding you back.
- Google Workspace
- Microsoft 365
- Stripe
- Xero
- Mailchimp
- Eventbrite
- Humanitix
- Google Maps
- Twilio SMS
- Zoom
06How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your council: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We spend time with the people doing the work, see where the hours go and work out what's actually slowing you down.
- 02
Archi-tech
We plan it before writing code: your data, customers, payments, the tools you keep, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the most painful bit first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
07Questions
FAQ
Things councils ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can it connect to our existing request system?
Yes, where it has an API. Otherwise we can export requests in the format your teams use.
How much does it cost?
It depends on what you need, so we quote up front once we understand your council. No surprise invoices, no lock-in and you own what we build. We know budgets are tight and we'll help you stage it.
Can volunteers use it without training?
Yes. We keep it simple enough that a new volunteer can pick it up on their phone in a few minutes.
Can it take donations, memberships and bookings?
Yes. Payments, renewals, receipts and bookings can all run online, with reports for your committee or board.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most councils we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a council problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.