Secure document portal
Uploads against a loan-specific checklist, encrypted storage, file checks and automatic reminders for anything missing.
Mortgage broker software: client portals & loan tracking
Mortgage brokers: clients see every step to settlement. Documents in, updates out.
Payslips arrive as phone photos in an email thread, clients ring every second day to ask where their loan is at and the agent wants to know if finance is sorted before the clause runs out. Then settlement happens and they forget your name. We build application portals, loan trackers, calculators and partner portals for mortgage brokers, then we host them and look after them.
Looking for mortgage broker client portal software that clients will actually use?
A home loan is a paperwork marathon run by nervous people. Two years of tax returns, three months of bank statements, ID, payslips, a contract of sale and a deposit trail, all needed before you can even lodge. Then it's the waiting game: valuation, credit assessment, conditional approval, unconditional, docs out, docs back, settlement. Your aggregator platform and CRM handle the lender side well. The client side usually runs on email, text and phone calls.
Wollopit builds custom software around how your brokerage works. Clients upload documents against a checklist built for their loan. They see exactly where their application is at without ringing you. Agents, accountants and conveyancers get updates and send referrals through their own portal. After settlement the system keeps the relationship going with rate reviews and fixed rate expiry reminders. We work alongside the aggregator and CRM you already use, then host and look after the lot.
01The problems
What we hear from mortgage brokers
Does your mortgage brokerage have these problems? Here's how we'd fix them.
Most brokers we talk to are great at getting deals approved and stretched thin on everything around them. The chasing, the updating and the follow-up eat the hours you should spend writing loans.
- The problemDocuments arrive by email in piecesPayslips as blurry phone photos, bank statements missing a page and a passport sent in plain email. You spend an hour sorting before you can start the serviceability.How we fix itA secure upload portal with a checklist built for each client's loan, file checks on upload and automatic nudges for what's still missing.
- The problemChasing the last two documentsEverything's in except the latest payslip and a rates notice. Three follow-up emails later the pre-approval still isn't lodged.How we fix itOutstanding items shown clearly to the client with SMS and email reminders that send themselves until the checklist is ticked off.
- The problemClients ring for updates all dayEvery anxious buyer wants to know if the valuation's back. Each call breaks your focus and the answer is usually 'not yet'.How we fix itA loan progress tracker clients check on their phone, from lodged to valuation to approval to settlement, with plain English notes at each stage.
- The problemFinance clause dates sneak upContract says finance by Friday, the lender's still assessing and nobody told the agent or the conveyancer.How we fix itKey dates on every deal with countdown alerts for you, the client and partners, plus a one-tap extension request to the agent.
- The problemPre-approvals expire quietlyA client finally finds the house and their pre-approval lapsed a fortnight ago.How we fix itPre-approval expiry tracking with reminders to the client and a refresh checklist ready to go before it lapses.
- The problemLeads want numbers before they talk to youWebsite visitors want to know what they can borrow. A contact form with no answers loses them to the bank's calculator.How we fix itBorrowing power, repayment, stamp duty and LMI calculators on your website that capture the lead and drop it straight into your CRM.
- The problemFirst home buyers have a hundred questionsThe same questions about grants, deposits, LMI and the process asked on every first call.How we fix itFirst home buyer guides, checklists and a step by step timeline inside their portal, so the first meeting starts further along.
- The problemReferral partners hear nothingThe agent sends you a buyer, then has to ring you to find out if they're approved. The accountant never hears back at all.How we fix itA partner portal where agents, accountants and planners send referrals, see deal status with client consent and track what they've sent.
- The problemClients forget you after settlementYou did the hard work, then three years later they refinance with their bank or another broker.How we fix itAnnual rate reviews, fixed rate expiry alerts, settlement anniversaries and birthday touches that keep you front of mind.
- The problemClawback risk you don't see comingA client refinances away within the clawback window and you find out when the commission comes back off your statement.How we fix itEarly warning flags on recently settled loans with review prompts so you can talk to the client before they shop elsewhere.
- The problemCompliance paperwork chased by handCredit guides, privacy consents and best interests notes spread across emails, PDFs and memory.How we fix itCredit guide and privacy consent sent and e-signed at onboarding, with a file note and evidence trail kept against each client.
02What we build
Solutions
What we build for mortgage brokers. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Fact find forms
Online fact finds that save as they go, cover joint applicants and pre-fill from what the client's already given you.
Loan progress tracker
Every stage from lodged to settled, shown to the client in plain English with an update each time it moves.
Key dates & alerts
Finance clause, pre-approval expiry, valuation and settlement dates with countdowns and alerts for everyone who needs them.
Borrowing & repayment calculators
Borrowing power, repayments, stamp duty, LMI and refinance savings calculators that turn visitors into leads.
Online booking
Clients book a first chat, review or signing in your calendar, with Zoom links and SMS reminders sent automatically.
E-sign & onboarding
Credit guide, privacy consent and engagement forms sent and signed online, filed against the client.
First home buyer hub
Guides, grant and scheme checklists, a buying timeline and a jargon buster inside the client portal.
Referral partner portal
Agents, accountants and planners send referrals, see deal status with consent and track their pipeline.
Rate review engine
Annual reviews, fixed rate expiry alerts and refinance prompts scheduled for every settled loan.
Client emails & SMS
Settlement congratulations, anniversaries, birthdays and market updates sent on time without you lifting a finger.
Broker dashboard
Pipeline by stage, documents outstanding, dates due this week and settled volume in one view.
Commission & trail reconciliation
Upfront and trail statements matched to loans, clawback windows flagged and totals ready for Xero or MYOB.
A website that writes loans
Quick on phones, with calculators, bookings and lead capture, built to rank for 'mortgage broker' and your area.
03The systems
The big ones
Your whole brokerage, on one system.
These are the systems brokers ask us about most. Each one works on its own and they get properly clever when they're joined up.
Document collection
Every document in, without the chasing.
Each client gets a checklist built for their loan type and situation. They upload from their phone, see what's still missing and get reminded automatically. You get a clean, complete file ready for the lender.
- Checklists for PAYG, self-employed and investors
- Joint applicants on one file
- Upload from phone camera or files
- Blurry and wrong-file checks on upload
- Encrypted storage, no email attachments
- Automatic SMS and email reminders
- Outstanding items shown clearly
- Bank statement retrieval links
- Documents named and sorted for you
- Download the full file in one click
Loan progress tracking
Clients check their phone, not your phone line.
Every loan moves through clear stages the client can see any time. Each step comes with a short plain English note, so anxious buyers know what's happening and what's next without ringing you.
- Stages from fact find to settled
- Plain English notes at every step
- Updates by SMS and email as it moves
- Finance clause countdown
- Valuation and approval milestones
- Conditions outstanding shown clearly
- Settlement date and what to expect
- Joint applicants both kept in the loop
- Optional agent and conveyancer view
- Your branding throughout
Calculators & lead capture
Calculators that bring you the lead, not the bank.
Borrowing power, repayment, stamp duty and refinance calculators built into your website in your branding. Visitors get real numbers and you get a warm lead with their scenario attached.
- Borrowing power estimates
- Repayment and extra repayment calculator
- Stamp duty by state
- LMI and deposit estimates
- Refinance savings calculator
- Results emailed with a booking link
- Leads straight into your CRM
- Scenario attached to each lead
- Quick on mobile
- Your branding and disclaimers
Referral partner portal
Agents and accountants who keep sending you clients.
Referral partners get their own login to send you clients and see how deals are tracking with the client's consent. Agents stop ringing about finance and you can show partners exactly what their referrals have turned into.
- Partner logins for agents and accountants
- Send a referral in under a minute
- Deal status with client consent
- Finance clause alerts for agents
- Referral history per partner
- Settled volume by partner
- Referral fee tracking
- Co-branded calculators for partners
- Partner newsletters and updates
- Conveyancer settlement view
Reviews & retention
Settlement is the start of the relationship.
Every settled loan drops into a review schedule. Rate reviews, fixed rate expiries and anniversaries trigger on time, so you're the one who calls with a better deal instead of finding out after they've moved.
- Annual rate review reminders
- Fixed rate expiry alerts
- Settlement anniversary messages
- Birthday and milestone touches
- Clawback window flags
- Refinance opportunity list
- Review bookings straight into your calendar
- Market and rate update emails
- Google review requests after settlement
- Trail book overview
04How it changes
Before and after
A first home loan, wolloped.
Here's how a first home buyer's loan could change. Every brokerage is different, so we map yours first.
Before
- Payslips emailed as phone photos
- Three follow-ups for the last bank statement
- Client rings twice a week asking about the valuation
- Agent calls the day before the finance clause runs out
- Settlement happens and the file goes in a drawer
- Client refinances with their bank three years later
After
- Documents uploaded to a checklist built for their loan
- Missing items chased by automatic reminders
- Client checks progress on their phone
- Agent got a finance clause alert a week out
- Settlement message and review booked automatically
- Fixed rate expiry alert lands with you first
05Services
Everything under one roof
Software, websites and systems for mortgage brokers.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for mortgage brokers
Built around how your mortgage brokerage actually runs: secure document portal, fact find forms and the admin in between, in one system you own.
Websites for mortgage brokers
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Mortgage brokerage system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for mortgage brokers
Loan progress tracker and key dates & alerts: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Connective Mercury, Salestrekker and BrokerEngine so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your mortgage brokerage, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on and work alongside the aggregator and CRM platforms you're happy with. Your lender submissions stay where they are.
- Connective Mercury
- Salestrekker
- BrokerEngine
- MyCRM
- Finsure Infynity
- ApplyOnline
- Quickli
- illion BankStatements
- Basiq
- Xero
- MYOB
- Microsoft 365
- Google Workspace
- DocuSign
- HubSpot
- Salesforce
- Calendly
- Zoom
- Stripe
- Mailchimp
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your mortgage brokerage: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit with you and your loan processor, follow a deal from first enquiry to settlement and find where the chasing and calls are eating your week.
- 02
Archi-tech
We plan it before writing code: your loan stages, document checklists, partners, aggregator and CRM connections, privacy, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the document portal or progress tracker first, so you feel the difference on your next few deals.
- 04
Look after
We host it securely, maintain it and keep improving it. When something needs changing you call the people who built it.
08Questions
FAQ
Things mortgage brokers ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Does it connect to our aggregator software?
We work alongside it. Your lender submissions stay in Mercury, Infynity or whatever your aggregator provides. We handle the client-facing side: document collection, progress updates, partner portals and reviews. Where your platform allows it we can sync client and deal details so nothing gets typed twice.
Will it work with our CRM?
Usually yes. We connect to Salestrekker, BrokerEngine, HubSpot, Salesforce and others so leads, documents and deal stages flow where you already work.
Is client data kept secure?
Yes. Documents are encrypted, uploads replace email attachments, access is logged and the system is hosted on our own managed servers in Australia. We plan it around your privacy obligations from the start.
Can referral partners see their clients' loans?
Only with the client's consent and only what you choose to share, like stage and key dates. Agents get the finance clause updates they actually want without seeing the financials.
Do we have to switch platforms we already use?
No. If your aggregator, CRM and accounting software are doing their job, we build around them. If something's holding you back, we'll show you what replacing it would involve before anything changes.
How much does a mortgage broker system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller jobs like calculators or a document portal can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it, keep it updated and secure and make changes as your brokerage grows. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most mortgage brokers we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a mortgage brokerage problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.